I was looking for a replacement of my carry on bag. Ever since I bought it it has been bothering me.
So one day I just browse the nice stores in 'de negen straatjes' area in Amsterdam and enter the Carhartt Store.
First off, the staff was super friendly, non of that typical standoffish behaviour like 'I am better than you' or 'you probably not going to buy anything so I don't think I'll bother'. So that was a nice start.
The store is laid out very openly and it's easy to have a complete overview of the range of products they have. After a walk around I noticed a bag that I liked and took it of the shelve and walked around with it a bit to see how it felt carrying it. The sales assistant was very friendly and asked if he could help, perhaps remove the filling from the bag or show me a different colour.
I explained that I was browsing around and wasn't ready to make a decision about buying anything that day. No problem.
About two weeks later I came back for the bag. Same happy greeting and happy chitchat with the guy on taking care of the store that morning. I told him I had come back for the bag. He had to smile and said something like that once you have had it in your hands, your mind has been made up....
Again very helpful service with a smile and a joke, I love it when people have a sense of humour and dare to use it at their jobs! Again he offered to show me different colours and even pulled out a catalogue to show me models they didn't have in the store but were no trouble to order so I could have a look.
My mind, like he had said had been made up the first time I saw the bag, so I opted no to all his offers and proceeded to payment. As a nice surprise the bag turned out to be 10 Euros cheaper than advertised.
Though Carhartt is certainly not a cheap store, I believe the workmanship on their products is very nice and quite importantly the sales person made it a joy to part with my money....
Would certainly go back for other stuff (saw this really nice sweater, which I'm sure is out of season by now lol).
Also if you find yourself in the 'negen straatjes' area, have take your time to look around, you'll find very nice shops there away from all the huge H&M's and Zara's.... read more