We purchased a PJ dump trailer from another dealer, as this dealer did not have the one we wanted in stock. We purchased the trailer brand new in September 2020 received a recall letter dated 10-16-20. The dealer that had our trailer in stock is over 2 hours away. This dealer is 30 minutes away from us. Called Cargo and asked if they can do the warranty work. READ them the letter, gave them the vin # for the trailer and the Safety Recall #. An apt was made for the recall. Dropped trailer off on Monday 10-26-20 as work was scheduled for 10-27-20. Mid day we didn't hear from them, recall allows 2 hours for the repair, so we called and they advised they didn't work on it yet. With in a short period of time my husband receives a call that they don't have the parts. THEY NEVER ordered them. Then they go on to say this repair will take more than 2 hours, they never did one, but will take longer than the allowed 2 hours. They made it a point to advise me they aren't refusing me service but there will most likely be out of pocket costs. Never the less corporate has been advised. PJ trailers in their letter stats in bold print this recall "will be preformed at no charge to you". It is unethical to say that and then allow one for their dealers to charge the customer. Corporate also advised us that if the repair took, for example 3 hours, Cargo can submit a claim and explain why it took 3 hours and be reimbursed. So I have so many questions as to why they wouldn't do that and so should you if you ever consider buying a trailer from these people. I guess In such troubling times with this PLANDEMIC you would think they would be happy to keep their business busy...guess not. I guess they think when its needs repairs, new tires, inspection....I'm driving 2 to 2.5 hours to the dealer we bought it from....and the cherry on the cake, the trailer never moved was parked in the exact same spot AND when we went to pick it up it was blocked in by another trailer....business was closed, my husband knocked on the door and was lucky enough that someone was there otherwise he would have had to move someone else's trailer to get ours out. I would be furious if I found out another customer was hooking up and moving my trailer....Would never recommend this business to ANYONE. read more