Kenny (my beloved pooch) broke my prescription sunglasses on 03/31/26. My vision has been declining…read morewhich is a sign my eye glass prescription may be up as well. This prompted me more urgently to see if my prescription was up. I checked the Kaiser app to see if the prescription was up and BINGO! It was . Makes sense I was having vision challenges. Anywho, I'm from Fresno and the earliest I can be be seen was end of June 2026. I definitely can't be waiting that long unfortunately as I need new glasses and prescription. Luckily we were headed to the Bay Area for Easter and Martinez had 1 appointment open for 4/2 at 3pm. I booked it immediately as it's not too far from the dudes grandmas house. We ran into some car trouble and gps said we won't be there until 3:45 pm. I called Kaiser and they recommended I reschedule. I am not taking no for an answer and I saw on their site they take walk ins. I let the advice line know. I think we can make it. We made it at 3:50pm. It took me a little to find the location but I found it. 4pm. I registered online and checked in with staff to let them know. YES I am about an hour late. Took accountability 100% . They asked Dr. Angela Wong if she will take me. The staff member said she is with a patient but will ask. A few minutes later they call me. They said Dr. Angela Wong is ready for me. I cry. Before I can walk back Dr. Wong greets me so warm and excited to see me. I can feel my body relax as she reassures me she will take me in. Dr. Angela Wong is an amazing soul. She is so warm, funny, exciting and just refreshing. I have had bad optometrist experiences growing up but she has healed my trauma from just by her being her. So understanding and very supportive! Do not give her up Kaiser at all. She is a GEM to the optometry world . We had a blast together in the appointment and made it go by so fast. She gave me words of encouragement as I let her know I'm getting married. It was like talking to a bestie! Seriously recommend her. She was surprised I came from Fresno but lack of availability had me come up North. I left with a new prescription and ordering my glasses this week! Thank you Dr. Wong . Systemic stress is real! And barriers too but she closed the gap. Highly recommend her!

I would like to warning people who have been sent to take the test of sleep Apnea that actually…read moreright now every body "SUPPOSED TO SUFFER OF SLEEP APNEA" I have been diagnosed with Obstructed Sleep Apnea I have a tissue that do not let me breath how I supposed to breath, I was using the Sleep_Pap for almost 12 years, My friend warning me that a research were find out that people who was using their SleepApnea machine some of them were coming out with long issues like Asthma, my surprise that since 2023 I started suffering or serious breathing problems, "ASTHMA' I was not tested by Kaiser if I was Asthmatic I was prescribed Inhalers for a month and more if I continued having breathing problems, for what I trust Kaiser doctors, well, right now 2025 I started with serious coughing that was completely out of control before I went to three doctors who couldn't find the problem finale one of them fund out it was a old big infection in my longs and sent me first to take a test if I really was asthmatic that result I was not. Please to patients who have been find out that they have sleep apnea problem there is other options than the CPAP machine I got infected by using it, ask and request for options like I went to my dentist and he prescribed me a dental devise that I have been using for four years and help me with my breathing I did paid from my own pocket but it is worth it. Do not risk your life with the CPAP machine. By the way I did buy So Clean to keep it sanitized but it did not work. BE VERY CAREFUL

Han Lin is a great physical therapist! He always went out of his way to make sure I had the proper…read morecare and asked questions and listened to make sure all of my doubts were answered each time before leaving. He was efficient and had the nurses use the thermal ultrasound machine and make heating pads for me. He also had eastern ideas like cupping. HIGHLY RECOMMEND! It was pretty seamless at the front desk as well and I never waited more than a few minutes.

there's literally no where to park anytime of the day, how is there a hospital with no parking?…read morethat's embarrassing

This place is so amazing. My dad is currently a patient here and he looks HEALTHY and HAPPY. Almost…read morelike he is in a resort. He made friends fast. He definitely didn't look happy and healthy at Memorial Hospital in Modesto or the VA hospital in Mathers. Both these hospitals didn't do anything for him. They just sent him home and did not fix his issues. Here at the VA hospital in Martinez , they care about their patients. This includes the nursing staff down to the housekeepers. They have a pool table, dining area for the patients and visitors. Plus we watched the football game while having lunch with my dad. Everyone here is amazing. Puts a big smile on my face and heart to see my dad happy.

I called The VA in Martinez to find out why my transportation has not been requested for Journey…read morespoke to a woman by the name of Erica. She does the scheduling for Appointments and she was very rude to me. She wouldn't give me her name at first and I thought it's really rude on her part to treat a Veteran as badly as she did. I wish something would be about this. Thank you.

I seriously hate Napa state hospital due to them falsely locking me up for a stolen vehicle that I…read morehad nothing to do with which resulted in my regular Healthcare insurance to be revoked.I have been unable to get my normal health provider. I was told I can go to only one clinic ( this one) and only one doctor. I have never been to this clinic before and when I arrived they had all my ex's information which I found extremely disturbing. Even more disturbing they had my mug shot for my health photo which I never provided to them. This place is not even in my location it is 30 minutes away. I had an x-ray run at San Ramon hospital and was told I have a nodule on my lung and need a ct scan. I also had to do several blood tests. When I did my labwork the nurse was very good that drew my blood however they sent me someone else's lab results. There were multiple tests run by multiple doctors that I have never been to. I came for a ct scan and they canceled my appointment without me requesting it. There is also no parking at this facility. I had to park on side street and within 15 minutes they gave me a ticket. This place pretty much stinks!!!

What a nice setup and spacious location for Covid vaccines distribution. The whole process was…read moreeasy and they did a really good job with marking spots for people to stand in to help keep safe distance between people. Everything was marked clearly and there were many staff working to guide people to go to the right ways. It was quick and painless, and staff was working very efficiently. After receiving vaccines, people were seated in a semi-open tent (to promote really good air circulation I suppose to minimize the risk of virus contraction) for 15 minutes to make sure they didn't get any unwanted reactions from the vaccines, and the seats were obviously safely distanced. I felt safe completely throughout my time there. Parking was a bit tough in the wellness center parking lot, but there were some street parking if you didn't mind a little bit of walk.

My brother's name is Norman. He has a doctor here prescribing him with toxic and poisonous…read moreStatins. He is constantly coughing and making him worst. When I find out the name of his doctor, I will post it here to warn everybody.

I have to say this was an experience I wasn't expecting!…read moreBuckle up because this is going to be a long one. From the security guard lady to the crew in the blood work department everyone was SOOOOOO nice, but Lae'Tasha and Kim in the imaging department were literally AMAZING. At the age of 56 I'm just starting my road to better health and Contra Costa Regional Medical center is where Med-Cal has assigned me. I was so so anxious after reading some of the reviews here and I'm sure there have probably been some genuine bad experiences by some patients but I couldn't imagine Lea'Tasha or Kim having ANYTHING to do with those negative experiences at this hospital. These 2 are assets to this hospital. I really could go on and on about these two. Thanks so much for instantly easing my anxiety and making me laugh. As you two obviously understand laughter is a powerful medicine. Keep up the amazing work.

My 97 year old Mother spent the last 3 weeks here recovering from severe hydration which caused her…read morefall. She was here 2 years ago. We were happy with the care she received, that's why we brought her back again. First of all, it's a very clean facility, small and personal, but most of all great staff. The nurses my Mom had were professional & helpful. The CNA's were amazing. The ones I will mention were the very best. Mario, Smile, Rain, and one special CNA on swing shift named Michelle. Jessica on the weekends was also an excellent help with my Mom, Nursing director Teri was extremely helpful, always available to help. Vanessa social worker was also fantastic at assisting with so much. The physical therapists & occupational therapists were also great. I hope my Mom never has to go back, but if she ever did, Legacy would surely be our number 1 pick. Much love & thanks to the staff. We are forever grateful for their kind & wonderful care of our Mother. Thank you so much!

Horrible communication and lacking in patient care. I would…read morecome to see my mother after lunch to find that she didn't have her hearing aid in her ear and her dentures were still in the case. which had dirty water in it. I had to complain to severl people before anyone would do anything about the moldy water they were storing her dentures in. Very few people here care. Good luck trying to get someone on the phone "They're in a meeting and will call you back as soon as it's over" was the standare lie I was told. There was no set level of care at which my mother would be released so as long as they could bill for her she was stuck in a hostage situation. My mother's health declined horribly while here, she lost a lot of weight and she died a month after they FINALLY agreed to release her.

I think we all may have our share of hospital food horror stories…read more... so I find the VA Canteen to serve decent food at decent prices. I am not the only one that thinks so..... the place always seems to be packed with employee's, visitors, and Veterans. I eat lunch there at least once a week. Their lunch specials for $5.50 which includes a hot entree, starch, veggie, and a 20 oz. soda is a deal. The make fresh rolls for their sandwiches which are big, soft, with a perfect crust then loads them with your choice of meat, cheese, and toppings. My favorite thing is there $3 big green burrito a huge flour tortilla loaded with eggs, ham, sausage, bacon, cheese, green chili's and salsa. It is hot, fresh, and oozes jack cheese. They also have a little convenience store that sells every thing from toys, toiletries, to candy bars.

Wonderful staff. Always friendly and helpful. Food is pretty good. I especially like the Beef Stew…read moreand Pasta dishes. Breakfast croissant sandwiches are a good start to my morning.

I need to express TREMENDOUS GRATITUDE TO FELICIA who helped me gain access to TRANSPORTATION…read moreAVAILABILTY which is vital to my health, I kept hitting a brick wall ...making appts ,then being denied DOOR TO DOOR WHEEL CHAIR VAN TO PICK ME UP AND RETURN ME HOME AFTERWARDS.....Felicia went above and beyond, She really put her all into helping me....touched my heart deeply. My issue with Transportation has been solved and my anxiety erased due to her compassion to help others, THANK YOU FELICIA, SO VERY MUCH

A lifelong CCHP member, I have found CCHP to be a reasonable and accessable provider. My relation…read morewith my primary provider spans 30 years. Of late however, CCHP via a mechanism of "prior authorization" has delayed access to several non controversial medications. This began upon my retirement. Seem like no one knows who places meds in this status, and CCHP has no answers, and worse, they have no mechanism to correct this, barring grievance. If you can endure a system that is increasingly bureaupathic, profit driven, and seemingly age discriminatory, CCHP is fine, and yes, I would prefer CCHP any day if given the choice between CCHP and Kaiser Always be prepared to file complaints or grievances which are surprisingly easy to find on the CCHP website. Yes, you get a complementary response, at arms length.

I came here because Stat med in concord is full and no walk in but I badly need to be seen with my…read morecough and pleghm. This place is empty and it made me wonder but brushed it aside. There were probably 1-2 other patients waiting in line. The front receptionist is nice. She is also the one standing as a med tech who tool my medical stat. I asked how much will be my Co pay and the last didn't answer my questioned. She said I have to wait to be check in in order for me to know my Co pay turns out she run my card without telling me how much I will be paying for. They have a rapid test on me and because I have Kaiser I need to pay 125$ for the test result to be sent out. Crazy. I'm lucky I only have these symptoms and not major medical issue. Do I waited for minutes and I finally told them I'm not gonna wait for my receipts and guess what the last told me I have to be verified and the Billie will be mailed. Now I don't know how much I be paying because she didn't even verified me with Kaiser. Crazy. Don't come here. This place is a joke. No wonder it empty and looks bare.

Madison saw me. Vanessa checked me in. My foot was in a lot…read moreof pain but I hadn't had an injury.. Madison was nice. She ordered X-rays and thought it may be a bacterial infection.. she wrote me a prescription for antibiotics. I do appreciate her. She was awesome. They do not have xray here. You must go elsewhere. X-rays came back clear. I started antibiotics. Good news! It seemed to work! My foot was getting better! I was already writing my 5 star review! Now for the bad, Then, after I stopped taking them, pain started getting worse again. Just need a refill so the rest of the infection goes away. To be clear the meds I am speaking of are used for acne and the like (bacteria). They are not pain meds or anything someone would want too much of. The app they have you use is not connected to a human and has been very frustrating. The app also allowed me to ask for a refill automatically with no response at all. They are not returning my phone call. I find this very unprofessional. It appears they won't help me at all until I make another appointment! Which of course costs $$$. I shouldn't have to make another appointment even virtual and pay you more money to show you the same thing. All that does is waste my time and money and double your profit. They were quick and convenient but not effective. I will go John Muir urgent care from now on. Rounded up to 3 stars because Madison figured it out.