I come here whenever I can't get into my primary doctor and it has always been a pleasant experience despite being under the weather. I have only had one issue and it was handled professionally. I appreciate that. Everyone is always kind starting with the front desk. Online ck in is even easy for ME! Always make sure if you need a doctors note for work/school you ask them them to issue it the exact way your job/school needs it for validity. Everyone that works here shows us how customer service can and should be. Thank you Care Now Team on Durango and Arby! Maricel, Christa, Diana, Ciana , Joshua Sui, DO and Hao Luong, DO. You are appreciated read more

My 11 year old son was carried off the nearby soccer field after an ankle injury during a game on Saturday 3/28. He was in extreme pain and couldn't put any pressure on it. I immediately called this location since it was close to the field and it was in-network for insurance to make sure they had an x-ray machine onsite. We drove directly there. We carried him inside and there was no greeting from the receptionist. I used their machine to check in and finished the forms via a link sent to my cell phone. I was called to the front desk shortly after; again, no greeting. I was told the copay. This was clearly a business interaction. No compassion. No concern. No empathy. All business. So disappointing. Nonetheless, I too have a job to do as a Mom, get my son care so I ignored it. The nurse who called him back was sweet. She offered a wheel chair, and was kind as she took his vitals. Then the doctor came in. We told her what happened and she ordered an x-ray. She didn't attempt to move it or really do any examination. Quite emotionless as well, but I digress. A travel x-ray tech arrived within 30 minutes from another location. She was nice. X-ray complete. Roughly an hour later we were told no break, no fracture, go home. The verbal instructions varied drastically from the paper they provided. I was confused. He was given a note to miss school Monday. We were also given lollipops. I was worried so picked up crutches for him to be safe since he wasn't weight bearing. Sunday it bruised a bit more and the swelling increased, still, he was in a lot of pain, the same Monday. Bigger his ankle got, and he told us it was tingling so we called back to CareNow and asked for an order for a stat MRI. We were told it was unlikely and we'd receive a call. It's now Saturday 4/4. No call ever came. We took him to his pediatrician on Tuesday who ordered a stat x-ray at Children's Bone and Spine and it was confirmed the same day that he has a bone fracture in his foot. He's now in a boot for 4 weeks and still on crutches. He has a follow up at the end of the month. Thanks for literally nothing CareNow (lollipops, don't count). No empathy, no accurate results, no follow up on your return call and no care for my child. You didn't deserve my copay, my trust, or my child. You impeded/delayed my job as a mother to help my son get better and without so much as a common courtesy, hello. Shame on me for not reviewing the reviews first. read more

Have been here twice in the last three weeks for different reasons. The check in online is efficient. I generally do not have to wait too long. The visit with the doctor is super quick. Tell them all of your symptoms because you get only a few minutes. Some staff are more personable than others. It is not meant to be place to get "care" it's a place to just get seen when you can't get into your primary and don't want to go to the ER. I have ended up going to my primary for aftercare when the meds don't work. read more

Easy to use system to book an appointment and I was able to upload documents and fill out the required info. This made it easy in advance of me showing up. Very nice staff, pleasant and helpful. They were able to do some of my tests in house to determine what was going on. They also worked with Quest Labs to get more results from the infection I was going through. Glad I did everything on line to avoid the wait. Thanks read more

Within 15 minutes of requesting an appointment I was able to be seen. Cyrus at the front desk made check-in fast and easy. Diana - the medical assistant - was efficient and compassionate as I explained my symptoms. Nancy Diago - the nurse practitioner - was able to easily find out what was wrong, prescribe the appropriate medication and send it to my preferred pharmacy, and explain what to do if I needed a follow up. It was my first time at CareNow and I will definitely go back there the next time I need care. Thank you to all the staff - they were great! read more

Update, poor service, 3 hour wait with an appointment, mis diagnosed. Loved one had severe cough and congestion, for almost 2 Week!!!! What does Dr Lin do NOTHING much. Tells him not so bad and prescribed cough drops. NO improvement. (she says come back in 3 days!!!!!! ) Off he goes to primary dr. Got inhaler and Azithromycin!!!!!! Guess what. DISPUTING BILL with Urgent care, NO CARE. NOT PAYING. read more

Oh, I had the worst experience there yesterday number one. The fat girl in the front office is confused about her job. I was charged $65 for a physical when I gave her my insurance information. she still got my paperwork wrong 3 times then, I also had to wait 2 1/2 hours and by the time I got to the back, they had this man faced big Asian lady that had an attitude from jump with me. She was talking crap about the fact that my surgeon did not request an EKG and told me that if I did not get an EKG, she was not going to sign my clearance form. She also was making sure to let me know she had a Neuro background and she didn't like her coworkers or corporate and didn't care about what they were saying and she's not risking her license to be faster which I care nothing about that m. then she requested that I sent my labs to her email because she didn't think that the doctor that I was seeing that requested my physical was competent which is not her place to say she was very rude and had a awful lot to say about everything. she did my whole physical and then when I told her I did not have another $50 because I wasn't even supposed to pay the 65 for the physical in the first place. She said oh well you can leave because I'm not signing this paper unless you get an EKG and start talking crap about the doctor. She went outside of the room twice to talk crap to her coworkers about me and the surgeon that I chose to do my procedure which is totally unprofessional. I wouldn't take a dog there. I'm still mad that I spent my time there waiting and waiting and waiting and got treated like that. I'm also telling my surgeon so he won't refer this place to anyone else! And this place was highly recommended by them too!!!! read more

Bad customer service and bad attitude of the nurse practitioner and nurse. Didnt even Introduce themselves and kick my wife out of the room. I have sore throat and i cant speak that much cause it hurts. My wife was talking for me and they kick her out of the room. Very rude employee. No wonder they have a poor rating on yelp. read more

I went to Care Now on Durango & Arby' wasn't impressed at all..The girl at the front desk was incompetent handling my insurance...the medical assistant that took my vital signs was rushed & disengaged..I would not return to this place..The doctor gave me my diagnosis and turned around and walked out the room..with no further Info... read more

On a weekday, just before 8 AM, I checked in online, then kept an eye on the estimated time of my turn in line, so that I could drive there in time. I arrived ten minutes early, at 9 AM, checked in to the kiosk there, and made my co-payment. It took another hour for my name to be called--while I was number one in the queue--then get the initial assessment by a nurse. It took almost another half hour before I was finally seen by a nurse practitioner for evaluation. It was about 11 AM before I finally got out of there with my diagnosis and prescription. Had I known it would take this long--nearly three hours total--I would have instead used the advice nurse and telemedicine appointment that are provided by my insurance. This, I recommend because of the apparently low practitioner-to-patient ratio at this urgent care clinic. In summary, I was happy with the care quality, but not the three-hour duration that I had to be away from work. read more

Definitely have mixed feelings about my recent visit here. I put my name in online around 4:30 one afternoon after dealing with some severe ear congestion for about a week. It told me that there were 4 people ahead of me, so my expected appointment time was about 5:10. It ended up moving to about 5:40, but I got a text at 5:05 telling me that my turn was coming up. I appreciate this service, but wish that their online system would sync with their text notifications. Check-in was very quick once I arrived, and I ended up sitting in the waiting room for about 15 minutes. Once the medical assistant took me back, she took my blood pressure, etc. and then I waited for the doctor for about another 15 minutes. All of this was exactly what I expected, so I really wasn't annoyed to have to wait. I will say that the medical assistant definitely seemed like she was in a huge rush, and wasn't very pleasant. My visit with the doctor was probably only about 10 minutes long. He was excellent, and explained everything in a way that really made sense to me. He prescribed me a couple of medications to pick up at my pharmacy, and sent me on my way. I walked out right behind the doctor and he told me to have a nice night. I went ahead and checked in with the front desk staff to make sure that there wasn't anything else that I needed to do, and she told me I was fine and that my prescription would be sent over to the pharmacy shortly. When I got to the pharmacy, they had absolutely zero record of my prescription. It hadn't been very long, so they recommended that I call the clinic just to make sure that it had been sent over. When I called, the medical assistant that I spoke to was very rude and told me that all my information should be on my discharge paperwork. I told her I did not get any discharge paperwork, and she informed me that I was supposed to check out at the back with the medical assistant prior to leaving. How I was supposed to know this, I have no idea, especially since the doctor told me I could leave. Anyway, the pharmacy did end up receiving my prescription, it was just a little bit delayed. Overall, CareNow did everything that I needed them to do, just with absolutely zero frills, and very little bedside manner from everyone except the doctor. read more

I went with my kid for a strep test 10 minutes before closing. They had already turned off the lights and locked the doors. I knocked and the woman realized it wasn't closing time yet, but said she couldn't do the strep test anyway because the doctor went home early since they didn't have anyone there. So basically lazy staff closed early and worse, doctor left early. I ended up having to go to ER for a strep test, so much for urgent care for these types of things. read more

I come in with clear UTI symptoms and they shovel me off telling me to visit a urologist. You have to send the sample to Quest to eliminate the possibility of E. coli. It doesn't always show up on the dipstick. Now I have to schedule another appointment on Monday at a different provider because Nancy won't listen to or believe women. read more

Lazy lazy inpatient nurse!!! Please if you can go to another location to seek genuine and URGENT care save your time and do so.

This is Avery clean facility. There's a clean restroom in waiting area. Lots of parking and near a a bunch of restaurants and also a Starbucks. I suggest you upload all your information and check in online before you make your way there. They'll send you a message when they're ready to start processing your information and you'll need to be there for this. You'll still wait about an hour once you get there. It is way better than waiting a few hours there. While you wait, you can get a bite or a drink at Starbucks or Jamba Juice (walking distance). The few times I went here I was too sick to eat or drink any of these places so I just say in my car once and waited in the waiting area the other times because it wasn't that crowded. The staff is friendly and my doctors I saw we're patient and answered all my questions and concerns. Another tip is not to pick up your prescriptions at the Walgreens near by because they take a long time because the hospital and other doctors offices are near by. read more

Rude staff, appear bothered as if they despise their jobs! Being I'll or not feeling great, the last thing that you'd expect to encounter are workers who look as if they'd prefer you'd gone elsewhere for care. My daughter went here for Strep retest and on both occasions, the nurse tech seemed annoyed that my daughter had the "audacity" to gag during the swab test! Natural reaction with anyone I'd suppose. The facility is very clean, organized appearance hence the reason for the 3 star rating. I won't be bringing my daughter back here! Staff on personal phone calls at front desk as patients sit in waiting area! Unbelievable! read more

CareNow - Lobby. Front desk. - Urgent Care Near Me - Las Vegas, Nevada

Came here a few months back and recieved great service from the doctors here but the front desk Keri I believe here name is not very friendly. The first time she was rude and today she did not want the let me pay a bill of a co pay that I should have payed the first time i came here when she processed me, right I wouldn't have to deal with this if she would have did here job the first time. She said I cannot pay my bill here ,when I just paid my bill there a few weeks ago for my son's copayment. It shows when someone does not like their job. read more

I have only been here once and it was for a sinus infection. Overall I had an awesome experience. I came an hour before closing and got in line online before I arrived. Upon arrival, the lady at the front desk was waiting for me and got me in right away. I was in and out in under 30 minutes and did get time with the doctor. She was able to figure out I had an infection and give me antibiotics to get better. I was super pleased with my visit and the outcome. read more

If there was an option for 1 star I would leave it. Poor communication, poor customer service from the doctor staff, and everyone seems to be miserable at the office. I will not be back. Places like this should be shut down to save their patients the grief. read more

If I could give zero stars, I would. This office specifically DENIED a Doctors order for a pre-op EKG. My referral slip, blood work paperwork, chest ray paperwork and pre-op care was simply not enough for them. They said they needed even more information, like surgery date and why. They DENIED ME an exam approved and required for my upcoming surgery, ordered by my surgeon. The coward doc (if you can call them One) on premise wouldn't come out to speak to me, instead leaving it to the front desk reps to defend this irrational decision. The medical industrial complex is real. They also said that not only after bringing the correct paperwork it would still take SEVEN DAYS FOR ONE GUY WHO OVERSEES 19 LOCATIONS TO APPROVE IT. Beware, don't come here, this place deserves to go under. read more

A few weeks ago, my mother-in-law became very ill with a cough, congestion, sore throat, etc. She lives in L.A. and is on Medical and Medicare, so I looked up local urgent care facilities that would accept her coverage. I found a CareNow Urgent Care at 7040 S Durango Dr. Ste 105, Las Vegas, NV 89113. As instructed, I went online, filled out all the documentation, and made an appointment. Everything went smoothly. I was texted when she was to arrive, and the wait wasn't too bad after arrival, maybe 15 minutes or so. The NP (Nurse Practitioner), front desk girl, and medical assistant were all pleasant, helpful, considerate, and caring. To my wife's [and my] surprise, she was diagnosed with COVID and given cough syrup, cough pills, and some pills developed for COVID. My wife and I expected she would start to feel better shortly. However, as usual, the best-laid plans of mice and men went awry. And two weeks later, there wasn't much improvement, so we had to make another appointment at the same facility at Durango and Arby. The appointment was scheduled (no text this time) for 1800 hours, and several people followed us in after we had arrived, but they were taken first. Unfortunately, this time something was different from the first appointment. The heavy-set receptionist wasn't pleasant and was actually combative upon arrival. We sat and waited for almost 90 minutes beyond the designated scheduled appointment. We were told that the online documents were not filled out, which I had copies of, and we showed them to the very rude receptionist who barely looked up from her web surfing or gaming. She refused to acknowledge my paperwork and forced us to redo the documentation on my telephone. When I brought this up to the receptionist, she completely ignored me, so we sat it out for 90+/- minutes. The NP (Nurse Practitioner) was not the same, and she shrugged off our suggestions even though my wife and I had also gotten COVID and were prescribed different medications. Finally, I forced the issue and insisted my mother-in-law be given prednisone for inflammation, a nebulizer, and an inhaler prescription. I am happy that within 2-3 days after the new prescriptions, my mom-in-law is now much better and doing well. Unfortunately, had I not been at this second appointment, I'm not sure anything of real significance would have been done by anyone attending my mother-in-law. What a shame the first visit went so well, regardless of the outcome, but different people make for a completely different experience. I would have given five stars for the first visit, but for the atrocious and combative second visit, I have to offer 1 star or less. So combining these two experiences, this facility receives a maximum of a two-star rating. read more

CareNow - Looks nice, but looks can be very deceiving. - Urgent Care Near Me - Las Vegas, Nevada

Came in waited for over 2 hours to be told they didn't take my insurance after I went up to check that everything was good

went there at Shadowcreek pearland location for my son who is 8 yrs got piece of mulch stuck in his ear and the pa guy looked and said go home it will come out by itself but I insisted to take it out then he agrreed to send his tech to use water spray and came out . waiting too long and poor service from the physician assistance guy read more

honestly don't even bother coming here if you're sick. they'll just brush you off and send you out. i came in last week because i been having flu symptoms and they tested me for flu and covid, both came out negative and just tried to send me off without address my main concern? i cannot remember the doctors name for the life of me but she was 50-60s glasses and had a scar on her forehead. i told her about my main concern, told me to stop taking all of my medicine and just take ibuprofen that i have at home? came back and just tested me for strep and told me the same after i told her about my throat and chest issues. any other concerns she didn't have and just wanted to send me off. if you're sick especially with flu season don't bother coming here because i promise you they will not help you. read more

Don't go here with kids. They turned away my husband who brought our 3 year old for stitches because they felt she wouldn't stay still. Had to take her to the ER which costs more, and she was perfectly still for the staff there. Very upset they turned away a 3 year old with a head laceration. Urgent cares should be equipped to give stitches. read more

Highly recommend making an appointment on line. They text you when they are ready to see you...we live 5 minutes away. Much better than waiting in a lobby with sick people. Dr.Stephanie Zority was awesome...actually sat down and listened to all my questions. Friendly staff...clean facility too. read more

CareNow - Urgent Care Near Me - Las Vegas, Nevada

This is the worst experience of healthcare I have ever experienced. I would've been better off taking my wife to the emergency room and gotten better care than I got in here. It is so ridiculous. How screwed up this place is people are walking in supposedly signed up online like it's Uber eats and they get to go in before you. We waited over two hours before you even got seen. The worst care ever. The name should be changed to care whenever we get to it. read more

Was there yesterday morning to get checked out for flu and they said i was negative, guess what im up at 3:30 am today coughing and blowing my nose and they are going to prescribe me something for allergy after i told em im just gonna get worst! The nurse practioner or whatever just shrugged it off and sent me home! And here i am feeling horrible couldnt go back to sleep! And the care quality is not good at all.. read more

I came here trying to get seen for two separate things (both highly contagious) and was told they can only see me for one? This is supposed to be a doctors office, absolutely ridiculous. read more

Nita and angela really did an amazing job with intake, wait time was extremely short was in the back in no time. Kai I believe I'm saying her name correctly, she the young lady in the back that comes to see you before the fake doctor "Nancy comes in! Kai was extremely knowledge very helpful, and extremely caring and understand, she gave me a lot of information on Thyroids, which that wasn't the reason for the visit to urgent care. So thank you to Kai , Nita & Angela you guys have great customer service, you can also tell this is not just a job you guys go above & beyond for patience's! Nancy is what you call a doctor who does care just want to get you in & out, not sure why she's in this profession because she's not knowledgeable in her field neither do she care, gave me all the wrong referrals as well as misdiagnosed me, went there for excruciating pain in my right thigh shooting to my knee . Nancy gives me a referral to a hip & knee replacement specialist. I heard that Las Vegas had the worst doctors/ RN etc. After taking a visit to Nancy it's true, she needs to be fired! ASAP! read more

"DON'T USE WEB CHECK IN" Checked in at 12 noon, called at 2pm and said our appointment is for 6pm. Or you can come as a "walk in" and it would be 1-2 hours. Am I missing something, why would walk-in check in be seen faster then web check in? read more

This is a terrible place of service. It's supposed to be quick care, urgent service. They make you fill out paperwork before you can even show up and their site doesn't work. Didn't matter if I was on wifi, no bars, full bars, 5g, different phone, nothing. Don't require online forms if your online services don't work. Now I'm having to drive my son who is puking profusely across the city to another quick care just because I couldn't upload a picture of a card that I physically had and could just show them. Whack, good thing he wasn't in a dire emergency, just close this location already. read more

I was referred here by a coworker after coming down with a horrible sickness on a Sunday night. Fever, chills, weakness. It was not something I needed to go to the ER for and I was pretty sure based off my symptoms I had strep throat. I went in Monday morning around 8:30am. Check in was pretty easy. I provided my ID, insurance card and filled out a couple forms of paperwork. There was one other guy waiting in the lobby and during my time I waited another lady came right in and went in the back. I later found out that they have online check in so that you can wait at home and they will call you which is VERY nice. Even without online check in, I only waited around 15 minutes. The facility is clean and there was plenty of parking in the morning. I can see parking getting full at this area due to the gym, starbucks and some of the other places around. I didn't have that problem in the morning through. Once I got in to see the nurse he took a brief history of my medication I was on, prior surgeries, height and weight and current symptoms. I told him I was pretty sure I had strep and he agreed to do a rapid strep test. i waited around 10 minutes and Dr. Denton came in and checked me out. She then went back out to check the test and advised it came back positive. Overall very warm person and I felt that they did a good job. They called in my antibiotic for me to Walgreens and I was checking out quick. Efficient, Caring, Clean and Convenient. I will be back. read more

I checked in online and was given a 1030 anticipated appointment time. I got to the office at 10:31. I wasn't called back until almost 1130. And wasn't seen until about 11:40. They were unable to run any diagnostic tests for abdominal pain to determine the difference between constipation or appendicitis. They also were not able to write an order for me to have the test done elsewhere. Complete waste of time and money. The visit cost me $200 against my deductible. read more

Dr. wong was wonderful and made the experience very pleasant. genuinely cared and went above and beyond to make sure my husband felt better. made us laugh and was very sweet. staff was awesome as well. Yeah there was a fairly long wait, but if you expect to go to any emergency medical facility and be seen right away then you aren't a realist. id wait all day if it meant quality healthcare - something you cannot find in Vegas. Thanks for all your help! read more

nurse and front desk were nice. doc came in for a total amount of 13 seconds. check my throat for 1 second and, put the stethescope a mere half second on both sides of torso, lol, you can't make a reading like that. the guy was in such a hurry, i don't know what else he had pressing. the following day i went to the pharmacy to check the status on my prescription, they had no requests or any info from the clinic. read more

Called at 8am Lynette is who I spoke with ... She instructed me to go online register and set the appointment there .... Easy peasy ! I received a text was seen literally 15 minutes after (I live 3 minutes away) In and out in 30 minutes .... Reading the other reviews and their experiences I'm just glad I received stellar service and a way better experience (maybe change in staff ?‍) Thanks Ms Lynette! read more

I was told that I just have a cold. Sorry but I don't get fevers with a cold. I'm laying here crying because my fever keeps inching higher and she claims it is only a cold. Never in 36 years have I had a fever with a cold nor lose my entire appetite with a cold. I'm also negative for covid. She then writes in my discharge papers that I refused the covid test and that I was asymptomatic. Total lie. I had a few symptoms when I was tested. And nothing would change in 2 days if I am positive or negative. And my insurance changed and they did nothing with my card so I'm not looking forward to that bill because of their incompetence. Last time I go there and I'll tell others to never visit this urgent. Quickcare us so much better. And look at this lie from their patient portal (photo) . The doctor wouldn't offer any treatments. And since I have trouble breathing with a mask she told me to wait in my car while they get my papers ready. Dr. Harman is a piece of work and if you still go in and are stuck with her, prepare for her to lie. Not sure what kind of high horse she is sitting on. read more

CareNow - The lies where the doc put that i walked out. - Urgent Care Near Me - Las Vegas, Nevada

the worst urgent care I've ever been to. every single staff member wasted my time and was rude. do not come here I checked in at 9:30am and i had to leave to pick up my daughter from school at 1:45 and they still had not done anything to help me. do not get into healthcare if you hate people. this staff clearly hates people read more

waiting 1:45 to start my registration. you enter the place, you register with your phone and patiently wait 1:45 for them to start the registration process. In my case they said they had no information about my insurance even though they said they accepted my insurance when I first arrive. they told me to call my insurance right there because they don't do that and when they answered to hand them the phone. I've asked to talk to a supervisor or someone in charge conveniently no one there. I believe they need training and more staff. Overall I would no recommend the place unless is last medical option read more