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Carenow

3.0 (27 reviews)
Open 8:00 am - 8:00 pm
Updated 1 month ago

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Review Highlights - Carenow

Joseph at the front desk was warm and welcoming and immediately brought her back to the triage room.

Mentioned in 3 reviews

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CareNow

CareNow

3.4(270 reviews)
2.7 miSouthwest

I had a really great experience with Dr. Melissa Lin and the team at CareNow. I came in not feeling…read morewell, and from the moment I walked through the door, the front desk staff was kind, courteous, and welcoming. When you're sick, that first interaction matters more than people realize -- and they set the tone perfectly. The medical assistant was attentive, pleasant, and genuinely caring. I never felt rushed or brushed off. She made sure I was comfortable and listened to what was going on. Dr. Lin was professional, knowledgeable, and very thorough. She took the time to explain everything clearly and made sure I understood the plan moving forward. I really appreciated how straightforward and thoughtful she was. Overall, the entire staff made my visit a smooth and reassuring one. I'm very grateful for the care I received and would absolutely recommend Dr. Lin and the CareNow team.

Excellent Care and Truly Kind Staff!!…read more I visited CareNow on S Rainbow on a weekday morning after completing the web check-in, which said they were ready for us. We still had to fill out some forms and wait a short while, but it wasn't bad at all. Dr. Nguyen and the nursing staff were exceptional. Every single person we interacted with was kind, attentive, and genuinely caring, in addition to being knowledgeable and professional. They turned what could have been an uncomfortable visit into an easy and reassuring experience. Even the checkout process was handled with patience and compassion. This was one of the most positive urgent care visits I've ever had. Excellent care, great communication, and a team that truly goes above and beyond. Five stars all around--absolutely worth your time and cost. I'll definitely be back when I need care again.

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CareNow - With NP Davina Andres

With NP Davina Andres

CareNow - Front desk. Complete web registration for convenience

Front desk. Complete web registration for convenience

CareNow

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CareNow - Front desk area

CareNow

2.8(227 reviews)
2.8 mi

I come here whenever I can't get into my primary doctor and it has always been a pleasant…read moreexperience despite being under the weather. I have only had one issue and it was handled professionally. I appreciate that. Everyone is always kind starting with the front desk. Online ck in is even easy for ME! Always make sure if you need a doctors note for work/school you ask them them to issue it the exact way your job/school needs it for validity. Everyone that works here shows us how customer service can and should be. Thank you Care Now Team on Durango and Arby! Maricel, Christa, Diana, Ciana , Joshua Sui, DO and Hao Luong, DO. You are appreciated

My 11 year old son was carried off the nearby soccer field after an ankle injury during a game on…read moreSaturday 3/28. He was in extreme pain and couldn't put any pressure on it. I immediately called this location since it was close to the field and it was in-network for insurance to make sure they had an x-ray machine onsite. We drove directly there. We carried him inside and there was no greeting from the receptionist. I used their machine to check in and finished the forms via a link sent to my cell phone. I was called to the front desk shortly after; again, no greeting. I was told the copay. This was clearly a business interaction. No compassion. No concern. No empathy. All business. So disappointing. Nonetheless, I too have a job to do as a Mom, get my son care so I ignored it. The nurse who called him back was sweet. She offered a wheel chair, and was kind as she took his vitals. Then the doctor came in. We told her what happened and she ordered an x-ray. She didn't attempt to move it or really do any examination. Quite emotionless as well, but I digress. A travel x-ray tech arrived within 30 minutes from another location. She was nice. X-ray complete. Roughly an hour later we were told no break, no fracture, go home. The verbal instructions varied drastically from the paper they provided. I was confused. He was given a note to miss school Monday. We were also given lollipops. I was worried so picked up crutches for him to be safe since he wasn't weight bearing. Sunday it bruised a bit more and the swelling increased, still, he was in a lot of pain, the same Monday. Bigger his ankle got, and he told us it was tingling so we called back to CareNow and asked for an order for a stat MRI. We were told it was unlikely and we'd receive a call. It's now Saturday 4/4. No call ever came. We took him to his pediatrician on Tuesday who ordered a stat x-ray at Children's Bone and Spine and it was confirmed the same day that he has a bone fracture in his foot. He's now in a boot for 4 weeks and still on crutches. He has a follow up at the end of the month. Thanks for literally nothing CareNow (lollipops, don't count). No empathy, no accurate results, no follow up on your return call and no care for my child. You didn't deserve my copay, my trust, or my child. You impeded/delayed my job as a mother to help my son get better and without so much as a common courtesy, hello. Shame on me for not reviewing the reviews first.

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CareNow
CareNow - Looks nice, but looks can be very deceiving.

Looks nice, but looks can be very deceiving.

CareNow - Dirty examination rooms

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Dirty examination rooms

CareNow - Exam room

CareNow

2.8(275 reviews)
3.9 miSouthwest

I stopped by this urgent care to request an itemized receipt, and while the office wasn't able to…read moreprovide it immediately, the situation was handled incredibly well afterward. Karla, the lead, personally followed up with me via phone to give me a status update and explained that the request had been escalated to the business office. She let me know the itemized receipt would be mailed directly to my home. Her professionalism, clear communication, and genuinely pleasant demeanor stood out. It's rare these days to receive such thoughtful follow-up, especially in healthcare settings. Compared to other urgent care experiences I've had, this level of service really made an impression. Even when things can't be resolved instantly, how they're handled matters -- and Karla handled it beautifully.

Honestly, I've been going to this place for years because it's just the closest place to home. But…read moreI think this was my last straw. I came in for saying I've had similar symptoms before. And last time they misdiagnosed me THREE times saying I just had "asthma". Brought my nurse mother with me the last time and FINALLY they did an xray and I was diagnosed with PNEUMONIA. Over the past couple months of them constantly saying asthma to me. Fast forward today, I'm coming in with the exact same symptoms, but they sent me home with BREATHING EXERCISES. I asked "what about my fever? What's causing that", they said "I don't know, just take Tylenol"????? Are we serious right now. The laziest group of doctors I've ever seen. Basically my entire experience I was telling them what I wanted to get checked, instead of them giving me the care. I'm paying however many just for this group of "doctors" to say I don't know.

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CareNow
CareNow - Front of clinic

Front of clinic

CareNow - Community involvement today with the diaper drive!

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Community involvement today with the diaper drive!

Carenow - urgent_care - Updated May 2026

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