I hope I never have to come back under the same circumstances, but if I ever needed emergency care again, I would absolutely trust this team.
We rushed in after my LO had a seizure, and from the moment we walked through the doors, everyone moved quickly. Check-in was efficient, and we were brought back to a room almost immediately. As a parent, that meant everything.
Dr. Lee and our nurse took the time to thoroughly assess my LO and asked thoughtful questions to understand what happened (even when my LO was screaming/crying). Dr. Lee didn't make us feel rushed at all. He explained everything in a way that was easy to understand and gave me the reassurance I desperately needed during such a scary moment.
What stood out most was his bedside manner. After my LO had to get a finger prick, Dr. Lee brought him a Popsicle. Before handing it to him, he wiped the ice crystals off so it wouldn't be too cold on his lips and tucked a napkin under his legs to keep him clean while he ate. Those small acts of kindness spoke volumes about the level of care he provides. It wasn't just about treating a medical condition--it was about caring for my child as a person.
He also kept us a little longer to make sure my little one remained stable before sending us home, and he made sure I fully understood the diagnosis, what to watch for, and what our next steps were.
The ER itself was clean, calm, and not overcrowded, which helped make an already stressful situation a little less overwhelming. The gentleman at the front desk was also kind and efficient during both check-in and discharge.
To Dr. Lee, our nurse, and the front desk staff--thank you. I wish I had gotten everyone's names because you all made one of the scariest days of my life feel manageable. I left feeling heard, supported, and confident that my child received exceptional care. read more