I should at least give them 2 stars because the on-site staff was quick to see my son and get us…read moreout with some antibiotics.

Pay $120 or we can't see you…read more Lindsey, D. the Physician Assistant I saw was very nice. Unfortunately my visit was terrible prior to going back to see her. I booked an appt. at the Urgent Care located at 4726 Lebanon Pike Hermitage, TN for a COVID test. The front desk clerk asked me to fill out the required checkin forms and also informed me of my $45 dollar copay. The copay was no surprise since my insurance card states I have a $45 copay for Urgent Care visits. I provided my insurance carrier and information so that my insurance could be billed for the visit. Once my paperwork was submitted the front desk personnel informed me I missed a form that had to be completed. The missed document was the Secure Pay enrollment form. I was told the form was required in order to authorize Urgent Care to hold my credit card on file. I told the front desk person I did not wish to leave my credit card on file. I was willing to pay my copay and be billed for any charges my insurance did not pay. I was then told I either had to leave a credit card on file or pay $120 for the visit even thought my insurance would still be billed for the visit as well. I asked the front desk clerk for a copy of the policy stating I had to leave my credit card in file or pay $120. The front desk clerk stated she did not have the policy but her manager would be there in 20 mins and could provide the policy. Area Manager Ramona showed up giving me Secure pay policy ID 10.14. The policy objective states it is in place in order to decrease the amount of write-offs related to uncollected patient balances through increased patient collections, while reducing collection efforts. The policy states "it is the policy of Urgent Care to ATTEMPT to receive authorization from each patient to maintain a credit/debit/hsa card on file to charge for remaining patient responsibility balances" The policy says it is an ATTEMPT to get a credit card on file, Ramona told me my options were to either pay the $120 which is more then my copay or leave a credit card on file or they could not provide me with services. I told Ramona I didn't even know how much my services will be, do they have a charge master so I have an idea and understanding how much certain services cost (again I was there for a COVID test). There should be a charge master that states how much a COVID test cost. What if the payment is over the amount I owe once my insurance is billed. Ramona said we won't know how much I owe until after my visit and if I overpaid for the visit I would be mailed a check for overpayment. At this point I involuntarily paid the $120 because I was not comfortable leaving my credit card on file and I was told I had no other option. I was extremely frustrated by this interaction and felt my right to pay options, and my No surprise billing rights were being violated. There was no indications what I would be charged and how the $120 would be applied. Since the amount is over my copay I don't know how it will apply to what is owed. I felt I was bullied to pay more for a service before ever receiving an EOB. I felt this is a bully tactic to reduce their uncollectible quota not giving me a chance to receive my EOB explaining how benefits are applied and what my remaining balance would be via bill, then giving me an option of how to pay. I have never been told by any other care facility that I had to leave a credit card on file or not gain services. After paying the $120 I asked about paying the copay since they first asked about that amount which was $45 and since my insurance card states I have a copay. Ramona told me don't worry about the copay I just needed to pay the $120. Again I have been to many care facilities including other urgent care facilities and have never heard of such an absurd policy. Needless to say I will never seek services from this establishment again. Ramona was quite condescending in her responses to a patient seeking care and trying to understand my payment responsibilities. When I asked how I would receive my funds back if I overpaid. She said there was no policy and it's should be common knowledge that if I overpay I will receive a check. I will be patiently awaiting my EOB. Hopefully it will give me, the actual person paying, a better understanding of what I paid for.

I know that urgent care facilities get a bad reputation from time to time and I've had my fair…read moreshare of them. The staff at this location were extremely friendly and helpful during my visit. Even with 3 minutes prior to them closing they took me in as I had just landed from a long flight. Great job everyone and thank you for seeing me this evening.

Checked into this office online with a quick registration, was texted shortly thereafter that they…read morewere ready for me, and drove in. Got there, paid my $20 copay, and 15 mins later was called into the back for vitals and to be moved to the room, where I waited maybe another 10 mins. Not bad at all. Nurse practitioner was kind, jovial - great bedside manner. She diagnosed the issue, stepped out briefly and returned with my Rx. In the end, I was in and out in a little over a half-hour - no fuss, no muss.

I had to take my mom to the ER on NYE and then she was admitted, so we experienced the ER & the…read morehospital. In both she received EXCEPTIONAL care. While the ER wait was long (as it is in almost every ER) and it took a few days to get her a bed in the hospital (they were swamped) the care was wonderful every step along the way. The Drs took their time and we're very thorough. Every single person was kind and caring.

I was in postop care on the fourth floor. The night tech (?) that came in was rude, condescending…read moreand unprofessional. She had asked me if I needed to use the restroom I did and she went in with me and stood and just simply stared at me of course I couldn't go under those circumstances. Another 45 minutes later I again said I do need to go and she said no you don't you just went. I saw you wipe and flush. she made my stay at the very uncomfortable.

The staff was absolutely amazing. I wish I would've got the Front Desk girls's name but when you…read morewalk in your greeted so kindly, she's very attentive asking if you would like water everyone there was very nice. Very professional facility was clean. They all deserve a raise.

I will never again pick again this place for drug test they don't know how to treat people nice and…read morethey make you to wait for the whole day

If you're sick and need genuine care then don't hesitate to go to Maness Family Practice!! Not only…read moredid Joseph throughly question and examine me to determine the best course of action to address my symptoms, HE NAILED IT!! I was feeling relief from a severe sinus infection in less than 24 hours!! This is definitely my new "GO TO!" when I need medical care!! FIVE STARS HERE!!

Professional, Friendly and knowledgeable. If you are looking for a PCP I highly recommend you make…read morean appointment today.

All the 5 star reviews are warranted! This after-hours walk-in clinic is a godsend for children of…read moreSumner County. Staff is courteous and efficient. Everyone we encountered, patient registration staff, nurses, and doctor, were kind and knowledgeable. Clinic was busy when we were there and we were still able to get out within a hour. I've waited longer for a scheduled appointment at my son's pediatrician office. When the pharmacy didn't have my son's prescription, I was able to call the clinic at their closing time, speak with the doctor, and get the prescription changed immediately. This customer service is appreciated and hard to find in the healthcare system. Thank you, thank you!

Absolutely wonderful! I walked in with a child having trouble breathing. They immediately came out…read moreto the waiting area and assessed him. He was taken directly to the back and treated within minutes. They were very concerned about him. They went above and beyond to treat him. In the end, we had to be transferred to the er but they ensured every was set up for a smooth transfer. They sent us with extra diapers, drinks and snacks. They took care of the whole family. I was thoroughly impressed with the care and the heart shown by this practice!! Highly recommended!!

You have to do the covid test yourself. i.e. stick the swab up your nose yourself. She spouted off…read moreinstructions too quickly to follow. When I asked if I was doing it correctly, I was told to look at the picture. I asked again and was told I didn't listen to the instructions. Still She would not look at me for more than a glance, she repeated the instructions quickly while not looking at me and she would not confirm if I was doing it correctly. She said I could go somewhere else if I did not want to do the swab myself. She was rude and uncaring. She should at least look at the patient while they are doing it to make sure the patient understands the instructions and are doing it correctly. It would be a much better and more caring process if while looking at what the patient is doing to give the steps one at a time. This was a very disappointing visit overall. I will not use minute clinic in the future based on this visit.

Book your appointment online! It doesn't guarantee that they can take you back at that time but it…read moreputs you in line. The nurse, Velinda, was super helpful and thorough. She got me in and out quickly. Highly recommend.

I appreciate this clinic even more because I went to the ER the night before for 4 hours and…read morefinally just left. Ashley, the Team Lead, is a true expert and she knows about all the important elements of care. She helped me register, was training a new staff member, took my x-rays, and gave me good instructions for healing my sprained finger. I wish Nurse Annette the best and Dr. John was concise. The clinic was very clean and calm. I was seen within 15 minutes of my appointment and left in an hour with all questions answered. This will be my go-to urgent care.

I walked and the receptionist was enjoying her breakfast, she told me that they had one person in…read morethe office and I'd need to go online and make an appointment. I went out to the car and made one for fifteen minutes later. They require prepayment but what can you do when you're sick and likely need antibiotics to get over the flu.

I was visiting Nashville and needed to find an Urgent Care. The process to schedule was super…read moreconvenient, I got right in, the staff was friendly and the Doctor (an actual Doctor!) was very thorough! Irritating to get sick on vacation, but I really appreciate that they did something to get me feeling better.

I went to this location for a bladder infection and saw a Doctor who told me to get ready for…read morechanges. I put 2 and 2 together looked at the shirt I was wearing and understood. My shirt was an Israel shirt and I can only guess; he's a Muslim. Will NEVER go there again! DISGUSTING!

I wish I could give less than a one star. Staff withhold support equipment that children medically…read moreneed. The staff is passive aggressive and the results show for themselves (not in a good way). Within 10 months, there wasn't progress especially on things that were pointed out to be important goals. The owners actively dismiss concerns that are brought to their attention (repeatedly). The care at this clinic is not caring and not a place that I would recommend. Paperwork also consistently had errors that I had to keep asking to be fixed.

There is no better place than this amazing establishment. We have been coming here for almost 4…read moreyears for a bit of everything. The staff, therapists and owner have always been amazing. Providing us with information, strategies and just comfort. They always check on our son and he is filled with joy when he comes here. Truly the amount of time they put into him shows with his want to come to therapy. They facility is spotless and well organized. They also continue to put the kiddos first but enforcing safe health practices. They continue to provide services that meet the needs of concerned parents and will go the extra step to make sure the kiddos are progressing. We have nothing bad or even a complaint about this place. We recommend this to friends or just other families in need of services and are overwhelmed. I promise the providers here will walk you through anything you are going through.