I sought treatment from this location due to an auto accident and I have no complaints. Their location and times they were open were more convenient than my regular health position. I did have to wait quite a bit to get x-rays but, that was probably because I went later in the evening, about an hour before they were scheduled to close. The doctor took the appropriate amount of time to go over my complaints and do her examination. She didn't rush through the exam like a lot of doctors do. I was also a cash pay patient, and their pricing was very reasonable. I would highly recommend this place over one of those smaller, emergency centers where you will be charged several thousands of dollars for the same service. The receptionist also told me what the charges would be before I even filled out the paperwork, so I knew ahead of time, approximately what I was expected to pay. This was a relief compared to other emergency care facilities. I would use this facility if I had a very minor illness, such as strep throat, skin issue, small laceration, the flu, bug bite, minor sprain, etc. read more

Waited 2 plus hours Doctor very sick coughing uncontrollably. She had mask but had to step out several times. Said she was on 2nd round of antibiotics After being exposed I got sick Zero for rating read more

I was refused because my kids have Medicaid, first red glad. The lady at check in seemed to have an attitude upon arrival and was not approachable at all. read more

I went in at the first signs of being sick, I felt feverish and my right tonsil was red, swollen, and had white puss on it. The nurse seemed wildly incompetent because even with my "text book" Strep symptoms she was only going to test for Covid and the Flu. When I asked if we could also test for strep her response was "we can if you want". The rapid results for Covid, flu, and strep all came back negative but when the doctor saw my throat she asked for the nurse to do a throat culture which needed to be sent off for testing. Four days later of 102 fever, body aches, sore throat, congestion and only Motrin to help; my results from the throat culture came back and it was positive for Strep. I had to ask for that test twice! If someone who has zero medical training knows more about the symptoms of strep than your nurse staff, I don't have any faith that this location knows how to diagnose people. If I could give you zero stars I would. read more

I arrived 12 mins before closing and was expecting to be turned away. To my surprise the young lady at the front got me in very quickly. I appreciate the timeliness of the staff and was glad I was able to knock out the test for a future employer. I would def recommend this location read more

My experience with this location was amazing. I reserved my spot online. I was in and out in less than 1:30. The Dr and staff were very patient and understanding. I flew in for work and got sick upon landing. Everything was explained in detail. When I left, I called back to get more meds, and this happened without any delay. 10/10 care. read more

I've been waiting at CareNow for over two hours and still haven't been seen. Everyone that has checked in before me has been seen before me.This is incredibly frustrating and shows a lack of respect for patients' time. If you're looking for prompt medical care, I recommend going elsewhere. Extremely disappointing experience. read more

CareNow - Doctors Near Me - Dallas, Texas

Like other people, if I could give this 0 stars I would. Just a random Wednesday evening with 2 other people in the lobby. (I checked in online and was 1st in line) I ended up waiting an hour and half just to get called back. And another 45 minutes just waiting in the room just to get a thing checked out. That's literally it!! 2 hours and 15 minutes to get the most simple thing checked. I wish I know y'all's names so I could call you out. read more

I came in with no one here on Christmas Eve still had a 40 minute wait for a drug test not recommended.

Misdiagnosed here, when J came for a follow up to be correctly diagnosed they wanted to charge another $200+. Office/billing made promises and did not follow up with me or the front desk staff, which brings me to- Front desk staff (Andrea) was incredibly unhelpful, insulting and disrespectful to patients. Would never recommend this location to anyone in need of medical services. read more

We've had to wait sometimes, but I don't blame them for being busy. Everyone has been professional and helpful for us.

Very long wait times after calling to room area, my experience was personally not a good one with the staff or facility as a whole.

I had the worst experience of my life at this particular clinic than I've ever had all my life! The receptionist by the name of Jasmine was just horrible to me, with the worst attitude, she was always reluctant when i asked for stamp. she Kept getting my name wrong for official papers that I have to use at my office and for insurance claims and when I asked her to correct it she was not having it. I truly regret going to this clinic. I had to wait 2+hours to be seen by a doctor, after which I waited another 2+ hours for Jasmine to give me my paper work which she kept getting the name wrong for as I was waiting I decide it's been super long let me walk up to her only for her to claim having forgotten about my papers yet I was seating right in-front of her. She goes on to blame one her colleagues claiming she was supposed to print it out for me so she'll do it instead, as if she's doing me a favor. After getting my name wrong this lady tells me to either wait 10-15 more minutes for my fit to fly certificate or come back later for it, I kept getting shocked and confused cos I was wondering what this lady is on about, is it not enough that you've made me wait, the doctor saw me for about 10mins, the other 3hrs plus I was just waiting. When she said to come back one of her colleagues offers to email me the certificate instead and Jasmine murmurs something under her breath as I walk away. I am shocked as this was my first ever clinic experience in the US cos I was just visiting for work! read more

If I could give a zero I would. The front staff were rude, and totally unhelpful. We waited almost 1 hour and 45 minutes, which that happens, however, when we asked the staff, they were dismissive and providing information that was inaccurate. After almost 1.45 they told us maybe we should go to another location. I would NOT recommended coming here, especially if you have an emergency. read more

This place we did an online appointment for a basic sports physical for school they said our appointment time was ready we head inside... We had our own masks but they did give us surgical masks good thing.. then you sit In waiting room the chairs are 6ft apartment the floors are filthy, when they call a patient back they do NOT wipe the chairs down it's COVID-19... ok so you wait and wait then they call you back and the nurse takes your blood pressure etc and then you wait wait wait for the doctor... A quick piece of paper to fill in is a 2/12 hour ordeal... This place is honestly dirty even if it wasn't coronavirus ... Stay away if you are not sick you can definitely be sick by the time you leave . read more

CareNow - Dirty sink - Doctors Near Me - Dallas, Texas

I would not recommend going here. I went in for a bug bite that turned into a bruise. First, when I got there one girl called me up but was still helping another girl and had me fill out my information right next to her which you aren't supposed to do.. I did go back quite quickly and paid $200 basically for nothing the doctor just acted like it wasn't a big deal even though I have been sick for days and it's a huge bruise. Anyway the draw my blood and say let's just wait for the results it's takes 24 hours. I went in around 9am so the next day at noon I still hadn't heard anything so I called and the front desk girl is like oh yeah your results are back and she just reading everything off and I'm like "what does that mean?" She has no clue and just kept saying "you can come in and pick up your results" she said it like 7 times even though they have an app... I have her transfer me to a nurse who is equally useless and just kept saying "the notes just say to have you come in and re-test and asked if I could came in that day to which I replied "why?". Am I okay? She clearly had no idea so I said have the doctor call me. It's been 5 days and still no call. Save yourself money and go literally anywhere else. read more

Don't Go Here! They doubled my co-pay and even mis-diagnosed me. The physician said I had sinusitis -- but I had no sinusitis symptoms. It was obvious I had laryngitis... I couldn't even speak. She even tested me for the flu even though I did not have muscle aches/pains, fever, or nausea. For all of that, I was in the room for almost 2 hours after waiting 2 hours to be seen. Save your time and money. Go somewhere else. read more

Upon arriving the lady at the front desk was quick and helpful, I was even 10 minutes late but it was no issue. Both the nurse and doctor were so kind and knowledgeable, I was in and out in a timely manner of 30 minutes or less. Would highly recommend this location!! read more

10 days to get simple,routine lab results that have previously been available in 3 days. Unacceptable and NEVER again! read more

Waited 1 hour and 45 minutes for a flu shot.... And they didn't even have any flu shots. How does that happen??

Horrible service, lady in the front desk was not making it easy for us. Kept dishing out $350 fee to try to make us leave, did not want to accept my insurance or even look at it. Should of definitely looked at the reviews before coming to this location. If you read this please do yourself a favor and go somewhere else. read more

I'll try to be as objective as possible: 1. I had cleared with my insurance company before visiting this CareNow Urgent Care, so I knew my covid test was fully covered, yet they asked me for a 200$ copay to conduct a covid test. 2. I called my insurance again, and the combative front desk and the insurance rep had a lot of to and fro on whether my visit was covered. Turns out it is covered, the front desk just didn't know about it. 3. AFTER sticking that swab up my nose, a physician walks in and tells me that I need to do a mandatory physian's visit in order for them to give me the covid test results. Without the physian's visit they will NOT do the covid test. 4. So it looks like Covid testing is fully covered by my insurance at this place, but CareNow Urgent care requires an outpatient physician visit in order to do the covid test, as that is their business policy. So the one star review is for CareNow Urgent Care's cheap tactics of requiring the physician's 'urgent care' visit for releasing my covid test results AND not informing me about this policy beforehand. Sounds like CareNow Urgent Care is just trying to make more money using unscrupulous practices. read more

just now ***Worst Visit Ever*** Unprofessional, slow and just Rude! Don't go to this location or u will be waiting for atleast 6 hrs for something as simple as a drug test. FYI- if you don't have your license but u have a Picture of your license on your cell..Please Please PRINT OUT that pictured license before going into this location! No matter what they tell you over the phone, print off your proof of ID...They will also *deliberatly* place you last in line if you were to ask any questions.. They really don't deserve the ONE Star in my book read more

I went to this place to do pre-employment drug test . The place Is very easy to find and the staffs are kind. The staff provided with a registration form which is 4 pages and after that I have to wait for 15 mins to take my test. The urine test took around 10 mins and the place is really clean. read more

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The care you receive is fine. The problem is with seeing a doctor. I came in because I wasn't feeling well. They did labs and asked me to come in for a follow up appoint the following week to review labs. I called the next day to schedule an appointment for 9:30 the following week. I arrived on time and was told that there were people ahead of me who also had a 9:30 appointment. I told them I didn't understand how there were multiple people with 9:30 appointments and were already ahead of me. I made an appointment last week. He said it didn't work that way. I would be behind the people who did web check in today. Huh? CareNow advertises that it wants to be your primary care office, but they can't give you appointments. Who would want that? After waiting 10 min, which doesn't seem long, they called me up there and said they would honor what the person told me last week and put me on the list. They said they only make appointments for workers comp claims. They also asked if I had met my deductible, because if I hadn't I would be charged for the follow up. The service I received from the PA was excellent. I will use CareNow for one off care, but I will never make them primary. read more

I was seen by nurse kurt and liza/ana as well as Maria the providers my finger, I was treated wonderfully and with complete care! read more

CareNow - Doctors Near Me - Dallas, Texas

This place is TRASH and I will never come back to this location, I am only giving a star because I have to. I will just drive 20 minutes out of my way to go to the Abrams location going forward. I tried to get seen because I had an allergic reaction to something and my normal doctor could not see me for a month, so I figured urgent care was the next best thing and I could get help. I did web check in before 1pm and was told to come in around 3 and that a room was ready for me. I arrive by 3:10 and still wait an hour to even get to a room. I had my vitals taken and was told a doctor would be in shortly. I had to leave by 4:30 to pickup my nephew and asked about how much longer it would be and was told that there were 2-3 patients before me and it would probably be another hour or so before I could even be seen. I was told I would have to start the process all over again if I wanted to come back later this evening, so I just asked for a refund and left. Based on the level of "service" received, I would not trust receiving any medical care from this location! It was a complete waste of time and energy trying to get help here! read more

I pulled a muscle in my shoulder. I am unable to move without pain. I was unable to get in with my general practitioner before I leave on vacation in two days. I have been to this location before and have had good experiences so I did online check in. I got a call and was asked why I was coming in. I explained I pulled a muscle in my shoulder and needed to get a muscle relaxer. I was asked if I had been in before and I said yes but it had been a couple of years. I was then told the Dr. does not prescribe narcotics. I did not know muscle relaxers were classified as narcotics. I asked if muscle relaxers were narcotics and was told yes. I was told the Dr. could prescribe something for pain and asked if I still wanted to come in. I felt awkward and didn't want to pay $160 for 800 mg of tylenol or something else that would just mask a problem. I said no and hung up. I called a friend who is a nurse. I explained the phone conversation. She said, #1 they screened me on the phone and labeled me a "SEEKER". I asked what she meant. She said someone who is looking for drugs. #2 the woman lied. Her husband was given muscle relaxers and pain meds for a workers comp issue. I HAVE BEEN SEEN HERE BEFORE AND DO NOT APPRECIATE BEING TREATED LIKE A DRUG ADDICT. read more

I will never come here again ! Only thing I regret is not looking up this clinic. If you need care go anywhere else besides here!! Horrible service, employees don't care about you and the wait time is extremely long ! They keep saying it'll be shortly but shortly actually means an hour and a half .. only putting a 1 star because I have to. read more

Let me start by saying I HATE going to hospitals and urgent cares. I have had some bad experiences in the past. This location was so different from what I'm used to. First off, I believe her name is Charlotte, showed a level of empathy and care I rarely see. She helped me get checked in from home. I think it's awesome this location lets you do that. When I got there, everyone showed the same positive attitude as her. They know how to treat their patients. I am very grateful for the experience. read more

I don't want to leave one star but no other choices. After waiting for about an hour to be tested for COVID I received both a text and a call asking me to drive to their location for the test. I checked in and paid the copay and waited...and waited...and waited. After an hour and a half, I asked for my money back. Why would I get a call to sit and wait for 90 minutes? I will never go back. And I mean to ANY CareNow. They may be accredited but certainly not for customer service. read more

Tested positive for Covid last week and stayed home and treated symptoms with cold meds. After a week, energy has returned and symptoms have lessened but I wanted to rule out any ear or sinus infection! I signed in online early in the morning and was the first patient. The staff was friendly and the doctor quick, clear and concise. No infection but I did receive a steroid shot to help with the swelling in the tubes. I was happy with my treatment and visit. read more

Under staffed and apathetic about the amount of time it takes to get to you. Even left my number for a call back and did not get one.

My son is tested positive at their facility with Covid. Was told the entire family must quarantine for 14 days. I call to ask if they are checking the results with the PCR test. Nobody bothered to call me back. So I sent my son for a PCR test and results come back negative. I send a fax asking then to explain and to date still no response. Zero customer service, don't waste your time visiting this facility. read more

One of the worst urgent care places I have ever been. The people were nice enough, but no one truly cared about my condition or treatment. Makes me sad that there are so many in healthcare that simply don't care about patients or helping people feel well again. I came in 8 days ago and had labs drawn for diagnosis and was told I would get a call in 1-2 days with results. Never did receive any call. Then, I had to call them 5-6 times to ask for my results. They wouldn't tell me anything but urged that I "come back in" if I still felt bad. (Well of course I did! They hadn't done anything!? Why would I feel better? My guess is they wanted more money for another visit to run the exact same tests!) So here I am sitting in the patient room. I've been waiting back here for 45 minutes to see someone. I got to the clinic right at open and had to wait an hour to be called back. I just wish they had clinicians that cared about their patients! It's very frustrating being lost in the mix and not followed up with when you're in a lot of pain. Any response, even "I don't know", would be nice at this point. Side note: The girl Shay at the desk is detrimental to your business!!!! She was so rude and made me very uncomfortable when I had to bring samples in. Even ruffled her nose and said that "she didn't want my samp Patients are in a vulnerable (often embarrassing) position... I would suggest getting staff that understands that and empathizes! read more

Called asking if they provided x-rays in the office. They said yes. Got to facility and asked again if they were able to do x-rays. I was there post car accident and needed to have x-rays. They said, "Yes, we do x-rays here." Taken back to a room. (the place smelled awful). The girl doing the in take asked why I was there. I said, car accident and I needed x-rays. She said they would be doing 3 of each area on my back. 1 1/2 hours into my time there and the Dr. walks in. Asks, why am I there. I repeat, I need x-rays. She says, "Well our x-ray technician isn't in today." I said I asked everyone before coming over and wasting 2 hours if you could do x-rays and they all said yes. The Dr. repied, "Well, they don't know anything." You can drive 25-30 minutes to another office and they will get you in to do the x-rays. I said this was a complete waste of time for me. She said, we won't charge you for today. So after being in the room 4 minutes and 20 seconds she took off her gloves to leave. I asked if I could get MRI's of my back and she said sure. 15 minutes later a person walks in with paperwork for orders for an MRI and a prescription for muscle relaxers which I hadn't asked for. I said the Dr. said there wouldn't be a charge for today and this person said yes we are charging you, she wrote a prescription so you owe $330 for today's visit. read more

I loathe being sick. Really, I'm awful at it. Think how a guy acts except I'm too stubborn to actually let anyone help me, much less go to the doctor for medication. That being said, I'm sure it's no shock that I don't have a primary care physician despite having been in Dallas for over 5 years now. Bad, bad Rachael. Much to my horror, I developed a tickle in my throat & it just would not go away. By the time I woke up on Saturday morning, there was no more ignoring the problem. Enter CareNow *yay* They open fairly early, even on Saturdays, so by the time I got there at 8:10 a.m., I was number four in line for service. That concerned me a little, but I went ahead & checked in anyway. They took my insurance info and gave me some forms to fill out, but those didn't take long. The ladies at the front desk were friendly enough & got everything set up for me pretty quickly. I took a seat in the waiting area, which had comfy chairs and a few TVs that had a movie playing. By 8:30, I was seated in an examination room taking to a LVN about my symptoms. She asked some questions, wrote down my complaints, & did a quick check on my vitals. After that, she left me & said the doctor would be in soon. This was the only sour part of the visit, actually. The doctor was held up (me being #4 in line & all), so I sat waiting for a solid 20 minutes. Fortunately, I had the TV and a few magazines to keep me preoccupied. I wasn't in a hurry or anything, but I'm not a fan of being told it'll be a few minutes and then waiting a while. Next time, just don't quote me a time :) The doctor on duty was awesome - friendly, to the point, and actually listened to what I said. She had me diagnosed fairly quickly, though she decided to run some other tests just to be sure. She also gave me multiple options for treatment including an antibiotic, a cortizone shot for pain/swelling, a mouthwash to numb the pain in my throat, and some high-dose pain medication. I stuck with the antibiotic & skipped out of there for a whopping $20 co-pay. Awesome. I figured I'd call back in a few days to get some test results, but CareNow actually called a day later just to check up on me. How lovely! And totally unexpected. I appreciate the follow up, so they get an extra kudos for customer service. Hopefully, these meds will do the trick & I won't need to return to CareNow. However, if I do find myself sick enough to warrant a doctor visit, I'll likely hit up this place again. read more

CareNow - Lobby area and front desk - Doctors Near Me - Dallas, Texas

The only reason this is one star is there is no zero! My daughter was visiting from NYC and had an ear infection when she landed. I drove her over and we got there at 5:01pm. The B***** that came to the door said we Close at 5pm. I said can't you see her she is in pain. She said we slclose at 5. You can go to an emergency room or go to the Care Now on 685. I said are they open and she said I don't know. We close at 5. I told her I was appalled at her insensitivity and I was going to right this review. She so what! I will ever go to this location again!!!!! read more

After not being able to get into my regular doctor, I called CareNow and was able to get an appointment for that evening. This was not the first time I have come to this location. My husband and I have been here a handful of times because they have after hour appointments. This location was the one to discover that my husband had a hernia when no one else knew what was going on. Last night I was glad to be able to get an appointment and see a doctor who took the time and care to figure out what was going on. She took blood samples as well just to make sure. My only complaint is that they had my maiden name on all the paperwork when I had asked them to change it earlier in the day. It took additional time to make the correction. After being there for two hours the extra time was a hassle. read more

I just got legally robbed for $175.00 from a doctor who looked like he was a 21 year old. He didn't do much of anything to figure out my diagnosis. The staff was not happy or friendly. Personalities were dry and uninviting. It was a waste of my money and time. I'm still here feeling like shit with the need of having to go see another doctor. I will never go back there again. DO NOT COME HERE! read more