Great delivery. Very prompt with great communication. Highly…read morerecommend Less than a week from first phone call to delivery

Personalized and thoughtful when planning my car move. Thanks for helping me with my second move;…read moreit was quick and seamless. Definitely will book again if needed.

UPDATE AS OF 4/7: James did contact me on 3/29 and was very…read moresympathetic to my experience with Ad Fast Transport LLC, which he told me he would hold accountable to the Federal Motor Carrier Safety Administration. He also offered to reimburse me for my Uber expenses, which I also appreciated. Overall, the experience still wasn't the best but I can appreciate the apology and actions that came afterwards from the Car Carriage. **Full transparency: I have updated my review from two stars to four following the update.** This was my first time using an auto transport company and I decided to use the Car Carriage based on a solid review from a family friend. During my initial consultation via online system and call, the company was very responsive. James was a great help to understand what the process would be like and get an accurate look at the total costs. I also appreciated that I did not have to pay anything upfront until the car was delivered. The Car Carriage is based in Texas and they use contractors around the country to pick up your car. The contractor I used, Ad Fast Transport LLC is based in Maryland and dealing with them was the worst experience. First off, leading up to my pick-up date, I heard nothing from Ad Fast. The Car Carriage provided their contact information so I reached out and a representative named Josy picked up. Josy seemed very unorganized and unprofessional during our call and had no idea when the driver would arrive to pick up my car. This was a problem because I had a flight back to Maryland in less than four days and needed my car picked up before I left. I had to consistently call Josy to get an idea of when the driver could pick up my car. It was originally scheduled for pick up on 3/15 but it wasn't picked up until 3/17. However, this wasn't the biggest issue. The biggest issue was when I recieved a text from Josy asking me if I could meet the driver 25 minutes west from the original pickup location in a very rural area. I was very skeptical of this unprofessionalism, however, like I said before, I needed my car gone before my flight. So I agreed and drove to the location. The driver was very sweet about it all but I learned he was planning to come to the original location but was told by Josy not to. Getting back to my original location was a pain as temperatures were in the single-digits and there was no ubers or lyfts available until an hour later so I had to wait in a local motel until I could find a driver to take me home. My car was safely delivered to the contacting company but I was out $52 from the Uber and had to wait an hour in an unfamiliar part of town. When I asked Josy, how I would get home once I gave my car, her only response was "I don't know." When I reached back out to James and the Car Carriage for a response, I have yet to receive an email as of 3/24. There is no accountability and the lack of communication from all involved parties has been disheartening and frustrating to say the least. Luckily, my car was delivered safely to the listed location in a timely fashion on 3/21. However, this experience has been so traumatizing and horrific that I would not recommend the Car Carriage or any of its contractors to anyone.

DOUBLE BROKER ALERT…read more Rate did not match what customer actually had a contract with them. We verified directly with the customer at the pickup. The Car Carriage LLC refused to fix the issue and instead threatened us with negative if we didn't pick up the car, or pay $300 to avoid it. Unprofessional, dishonest, and a waste of time. Carriers beware--high risk of scam and double brokerage.

I shipped a car I bought online to my home in Dallas. Nick explained the entire process and made me…read morefeel comfortable with shipping my car. He always answered when I called and my car arrived a day early which was nice. If you are looking for a great car shipping company, call these guys!

From the owner: Vehicle Transport Services was started back in 2013 to create a better vehicle transport…read moreexperience. Our goal is to provide the best vehicle transport experience from the initial quote to the delivery of your vehicle. We continue to meet and exceed our mission each and every day to help for our customers and the industry as a whole.

Appreciate the communication of the process and quick responses from David. My bike was picked up…read moreand delivered in less than 24 hours once the carrier was confirmed and coordinated by Ship a car ASAP. The price was reasonable as well.

Took them a while to pick up the cars so far they did a great job got my cars. Everything seemed…read moreOK. The driver was a good guy.

I wanted to post a quick update to my review. While my observations and opinions of the driver…read moreremain the same, I would like to say that I believe this company as a whole cares about its customers. I was recently contacted by Chris at USA Auto Shipping in regards to my review. He was interested to talk about my experience and see what he could do to make it better. After our conversation and a little back and forth, I was offered a partial refund for the trouble with the driver. I truly believe my concerns were heard and efforts will be made to not use this driver if at all possible. Thank you for hearing me out and giving me the opportunity to help you understand me as a customer! I would definitely use this company in the future!!

Super unprofessional drivers that can't seem to bring your car to the correct area. I would not…read morerecommend this place.

I honestly could not believe how prepared these guys showed up, they pulled up with two trucks that…read morewere entirely empty aside from the equipment that was inside them. They had advanced tools and dollies that were able to help on a number of situations throughout the house. The dollies enabled them to move heavy objects in and out by themselves, not requiring help from the other movers while they were busy. Other tools they had which very notable were these pads that they laid against fragile objects when moving them through tight doorways in order to prevent damage. They were so careful with our things that we did not mind paying a little bit extra for extra cautiousness, after all you move once in a while and want it to be done right. This was definitely one of the aspects that caused me to leave the rating I did. Another thing that I really loved about these guys was that they did not allow me or anyone in my family to partake in carrying objects. They made sure that my parents relaxed and watched, and supervised the movers as they did their job. The manager said that it was their job and that was the reason they were there and being paid. We really appreciate all of the hard work and effort these guys put into our move. Even the truck drivers were inside helping as much as they could until the trucks were full and they had to hit the road. The entire move was scheduled to take two weeks but we managed to narrow that down to about eight business days. I could not be happier with the results. Thank you to the entire moving crew for all they did for my family.

It was all fun and games until the movers actually arrived the very first day, we had contacted…read morethem twenty four hours prior to that and they were able to provide us with an estimation the next day. We had worries that we would not be able to make the deadline of the move as we needed to be moved out by the Thursday of last week. The day we called them was pretty inconvenient to get started so Trico was able to compromise and schedule us to have somebody come in and approximate the price and length of the transportation process. They informed us that the actual packing and loading the furniture onto the trucks will take up at least two to three days and the rest of the transport will take up to another four days relative to how far we were moving. I told my dad that they were offering several package bundles and he opted to choose the one with an insurance policy with it, I strongly agreed. It was one of the best deals they had, including a full damage reimbursal insurance policy for moves over a few hundred miles. Thankfully our move was just about that length if not longer and we qualified for the package. These guys are the very best at what they do, we contacted them on short notice and they did not overcharge us or give us a hard time about things. If we had to do it all over again I think we would still choose these guys without a doubt. We had a wonderful experience and all of our stuff arrived safely at our new home without a single scratch.

They were great to work with. Their communication was quick and timely. They were very professional…read moreand I would definitely work with them again. Thanks!

From the owner: Vehicle Shipping Experts- Transporting your vehicle from A to B in a Dash!read more

I had this brewing anxiety with shipping my car for the first time. Ace Connect Auto Shipping made…read morethe process a breeze. I spoke to Matt via telephone, and he quickly inputted all my information. Initially, I just wanted a simple quote, but the affordable price to ship to Cali got me. I made a deposit through the phone. After the call, I was immediately emailed a confirmation with all the details. There was a 5-day pick-up window by the carrier. I was pleasantly surprised by the quick turnaround time. The carrier was going to be ready on the first day out of the 5-day window - perfecto!. This last minute accommodation was phenomenal as I called to have my car shipped in the next 48 hours. The door-to-door service was very convenient. On the day before shipment, the carrier contacted me with a time slot for delivery. They also kept me posted on the ETA on the shipment day. My car was loaded on the transport truck, and off it went. It arrived in CA safe and sound. In fact, it arrived a day earlier than anticipated, which was in the benefit of the recipient. Now I regret not shipping cars sooner instead of driving many miles across the states to reach my destination. It saves work and time - worth the money. I will definitely use this service for shipping again with my next move: professional and reliable.

The carrier they used damaged my car and when I sought help from Ace to see if we could get my car…read morefixed under either Ace's or the carrier's insurance they went completely silent on me and left me to repair my car on my own dime. Based on the way Ace and the carrier treated me and that their website assures they will take care of any damage caused by them, which I found to be false through my experience, I think that the folks running this place are unethical and should not be trusted with your car.