When I had first visited this location about 6 months ago, I had given it a 5 star rating. I have…read moresince updated the review since discovering that I was lied to in regards to the total cost of my visit. I had stopped at this location as reccomended by a friend for a COVID test, and asked for the full amount since I'm unemployed at the moment, and don't have insurance. I paid the amount that I was told in full, and left thinking all was taken care of. A couple of weeks later, and I start receiving phone calls, emails, text messages and invoices in the mail saying I still owe an additional $120.00. What a way of scamming someone during the COVID pandemic. I will continue to post everywhere about my experience, and hopefully can help prevent others from being scammed! (On the first Review, I said 2 months ago. That was a typo, and I'm unable to correct it).

Service by the staff and the doctor (on-site) were okay. Everything went downhill after that…read more Doctor said that he would send several prescriptions over to my pharmacy. When I arrived, the prescriptions had not yet been transmitted. No problem, I'll wait a few hours. Checked again 3-4 hours later, still not transmitted. Called office, and they said they would call it in. That didn't happen. Finally, I called at the end of the day. Still not sent. Very frustrated, and unable to get the prescribed medication . Inexcusable!

Be prepared to be treated like you are stupid and if you happen to be overweight, NP Laura will…read morelecture you about those issues rather than deal with any reason for which you actually scheduled a visit. Don't waste your time doing the check-in online before the appointment, they will just do it all again while you stand their waiting. The bedside manner of the NP is so poor, you'd get better treatment in a back alley from a broke strung-out junkie. Go anywhere else for medical care, this place doesn't qualify as medical treatment.

Made an Appointment for a rapid Covid test on Thursday. My Appointment was for Sunday at 9:40 am…read more Arrive at 9:30 and the receptionist states "We haven't had rapid test since friday" my reply was thanks for the call and notification. She so rudely says "You should have called and checked before coming!" So I fired back maybe you should do your job and let people know that their appointment needs to be canceled because you ran out of test. It's call common courtesy. Called Urgent Care of Hamilton and got right in. Will never go there

My name is Ronell Smith on 6/20 around 9 something I walked into colerain south carefirst urgent i…read morewanted to be seen because I was having trouble breathing The staff there was amazing I had to get there names Front Desk Andrea got me checked in and was polite Medical Assistance Krystal took great care of me she greeting me when she came in my room she was polite and had manners she took my vitals and she kept me updated on what the next step would be she let me know that she was doing a breathing treatment she made sure she explain what to do and she wore gloves when hooking the machine up which was a plus for me because that something I had to put in my mouth to breath in she's very precessional I would come back to urgent and I would love for Krystal to be my Medical Assistance I love her energy and how she care for patients after the treatment the provider came in Shimmaine the NP came in my room she talked to me and explain what she will be sending over to the pharmacy them she said Krystal will be back in to show me how to hook the breathing machine up when I'm home One thing I loved about Krystal showing me was that she showed me how to do it than took it apart and had me put it together which I wish all people did it like that it's one thing to have someone show you but when they show you and have you do it so they make sure you know how is what matter krystal goes over and beyond to make sure patients are well taken care of and even when sick they comfortable and feeling better when leaving The staff for that day was amazing they have been the best staff I worked with since I been coming to urgent care Their have been other good staff but the grew today was the best keep up the amazing work you guys shows that the patients matter I left feel much better and happy with now having a breathing machine and know how to work it

My wife and I were turned away from this urgent care because the receptionist said she "didn't know…read morehow to enter credit card numbers" and then proceeded to tell us that she wanted to help but that she also sent away the last people because she didn't know how to enter a credit card. It would've been nice if she was more kind and maybe went to go ask someone that had a clue what was going on. Skip this Urgent care and find a better one.

I went to this location for a sore throat and they gave me antibiotics. I paid my copay. I took…read morethem as prescribed and the issue wasn't resolved. they had me go to a labcorp for additional testing, which I had to pay for. I went back two weeks later with the same issue. I paid another copay. They prescribed different meds, which I also took as prescribed. still didn't fix the issue. Several weeks later I get a $200 bill from them and I still have the sore throat. I don't believe this location is worth your time as they seem incapable of providing functional solutions.

From the owner: Why They Choose Us: Fast & Convenient: No long ER wait…read moretimes – quick care when it’s needed. Affordable Services: Lower costs than emergency rooms or private hospitals. Comprehensive Care: Treatment for minor illnesses, injuries, and preventive care. Accessible for All: We welcome insured, uninsured, and cash-paying patients.

I have been seeing these doctors for over thirty years and they have always been very focused and…read moreattentive to my health care, through many varied health problems from common to cancer. Many thanks to all at White Oak Family.

Nurse Practicioner Heather Gall is awesome! She seems to really care about her patients and wants…read moreto help. I couldn't make a dr. Appointment so she talked to me over the phone on my way to work!

The nurses and doctors are wonderful! They take forever to answer the phone. I was on hold for 40…read moremins this last time. Then she got an attitude with me. I explained the situation, and she says no the doctor will not do that. Yes they will do it, because they have done it before. Totally unprofessional.

The overall visit was great! Just the fact that after I did a urine sample I was never called back…read moreabout my results. I had to call multiple times to hear that there was something wrong and I did need a prescription. I was in a lot of pain waiting to hear back and I could've gotten the prescription sooner had they called me. I tried calling to find out what kind of infection I had but they never responded to my voicemail and I called multiple times and nobody picked up.

Thank you always there when we need you Doctors Urgent care the best in Colerain Your Health is…read moretheir concern

If I could give Dr Spiess 100 stars I would. She has been my sons' pediatrician since they were…read morenewborns. She is a fantastic Dr because in addition to being very knowledgeable she is very personal & she truly cares about her patients. I would never think of taking my boys to any other pediatrician. :-)