I called them for physical therapy; however, they were very disrespectful of my time. The first…read morenurse was great--but the nurse that was assigned to me was very inexperienced.All she did was take mt blood pressure & pulse. For physical therapy, I called every day. The scheduler told me I would get 2 physical therapy appointments. I never even got one. I think that was because she told me one therapist would be coming at 1pm & she told this therapist he could come any time after lunch. I had an appointment at 2pm that day so that wasn't going to work. After that no one signed up. I went back to Health Link. 2 wasted weeks.

If you are reading my review, I am so sorry you are having to look for a hospice. It is a…read moredifficult process to make the decision and then find a hospice company. It is important to find a good hospice that will actually take care of your loved one. I was referred to this hospice provider by a woman, Josie, who has a few homes that pretty much caters to the elderly in need of more specialized care. She said it is the only hospice she would recommend. I needed to move my father from the hospital to a place where he could get the care he needed, but still be more like a home environment. My dad's primary care doctor recommended we talk to Josie. She didn't have any openings at the time but then referred my family to a place that did have an opening. My family decided that my dad would never have wanted to live the way he was having to live. He was bed ridden and didn't know who we were. He had many health issues and we knew he would not survive his next visit to the hospital. We decided to put him on hospice and followed his health directive. Helping Hands was amazing from the start to the end. Unfortunately, my father passed within 3 months of being on Hospice. But in that time, he was ordered all the equipment he needed. He had a nurse visiting him 3xweek and he had a hospice caregiver providing him massages and baths 3xweek. He had his round the clock caregivers where he lived as well. Unfortunately, the COVID shutdowns came only days after we admitted him into his new facility. So we couldn't check up on him everyday like we use to do. He would get frustrated trying to talk to us through a window. He didn't understand how to use the phone. It just upset him so much we decided visiting was more disruptive than helpful. The hospice nurse would check in with me every visit and let me know how he was doing. The Chaplin and Social Worker would also visit him, play his favorite music and just talk with him. They also would call me to give me a report. The day the hospice nurse called me to tell me that my father was passing, we were able to get my mother in to say good bye. I did see him after he passed and I cried at how well taken care of he looked. His hair was cut/combed, his face shaven and his nails done. He had been fine in the morning and started having issue at lunch time and the hospice nurse immediately called. The hospice nurse called me fairly quickly after arriving. They would not have had time to do all this before we got there. Made me feel so happy that he was well taken care of during the COVID lockdown. Some hospice providers will not order oxygen or provide medication for things like bladder infections. This hospice does. I just find it cruel that just because someone is on hospice doesn't mean they can't get antibiotics for painful infections like that. Also struggling to breath without oxygen just seems a cruel way to let someone go. If you are looking for a hospice company for your loved one, I can't recommend Helping Hands Hospice enough.

During the covid pandemic of 2020, our family had some additional trouble when my grandpa fell and…read moreexperienced extreme suffering as a result of the fall. I was given Tran Mai's contact and she was super helpful in the entire process! She reached out to me the same day, asked for the contacts of his primary care, contact them and got all the paperwork done within a few hours! Next thing i knew, their team was reaching out to me and we had schedule a time for their physical therapist Matthew Walker to come visit my grandpa the next day. This helped us to be put as ease due to his age and health conditions. Matt came the next morning for his appointment. Was fully thorough with every single thing- it was amazing. He asked all the small details, took his time to understand my grandpa and what his goals and needs were, and was so patient with everything he worked on with him. He had great communication, texted and called me to check up on my grandpa daily, and was always available for questions. We next had Betty as our nurse who came to analyze his medications. Betty was also very helpful in reaching out to all his different practitioners to confirm on his medications, what he needed, why he took what meds, and helped finalize a list of what was really necessary. She was very helpful in clarifying a lot of things that the medical doctors didn't inform us on. As my grandpa got better, the visits ended but my grandpa completed his home health visit knowing that he was in great hands! He was so grateful for the entire Sutter team for how quickly they were able to help him, all the exercises they taught him to do, and for getting him back on his feet again. Would definitely recommend this team if you or a loved one is in need of home health care!

I broke my wrist almost a year ago & was refered by my surgeon, Monica Coughlan at Palo Alto…read moreMedical Foundation. I had three plates implanted & three subsiquent surgeries to remove each at different times. Sally Mayson, my pt was wonderful; she is very patient & explains things to you & answers any questions. We had fun each visit over a little small talk & she always made sure everything was going well. Parihan, the ot, was equally nice, showing me different ways to of doing things while my wrist healed. Patrick, the home health aid, was wonderful; coming a couple times a week to help me shower; he is very thorough & another wonderful person. I was discharged this past Monday from program alltogether & wholeheartedly thank everyone for heolping me get to full recovery. Keep up the good work guys.

I am incredibly grateful for the care my mother received while she was on mission hospice. During…read moresuch a difficult and emotional time for our family, the hospice team treated her with compassion, dignity, patience, and genuine kindness. They were not only attentive to her comfort and symptoms, but they also took the time to support our family, answer our questions, and help us understand what to expect. Their presence brought reassurance during moments that were very hard for us. What stood out most was the humanity of the care. My mother was treated as a person, not simply as a patient. The nurses and hospice staff were respectful, responsive, and compassionate, and we always felt that her comfort and dignity were their priority. Hospice care is something no family ever hopes to need, but when the time came, I was very thankful that my mother was surrounded by people who cared for her with such tenderness and professionalism. I will always be grateful to the entire team for the care they provided to my mother and the support they gave our family.

Mission Hospice has helped my family through a very difficult time and we are forever grateful to…read morethem. My mother-in-law was able to have great care and we didn't have to worry so much. If you are ever looking for a place where your family can spend their days in comfort, please pick Mission Hospice.

We only needed help a couple of afternoons each week while my dad recovered from surgery, so I…read morewasn't sure an agency would even take on such a small schedule. Gulraj met with our family early on and helped us navigate the recovery process, which put us at ease right away. Right at Home was upfront about the process of finding the right caregiver, and once they did, everything went smoothly. Our caregiver has been dependable, kind, and genuinely interested in helping my dad regain his independence.

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

We highly recommend Grace and Advanced In-Home Care. This was all new to us and when we called…read moreGrace, she was incredibly quick to respond, making time to meet that same day and provide care that night! She is an expert in what one might need - something that we really appreciated as this was new space we were navigating. Grace has a well trained team who are compassionate, lovely and gracious. She is impeccably organized, creating a month-long calendar and schedules so that your loved one will have as few disruptions as possible - providing a consistency in which only a few caregivers are chosen for your week or month. This was a stressful time with lots of unknowns (including financially) and all we wanted was to ensure the best care for our loved one. Grace will make it as straight forward as possible and provide care givers that you and your loved one will love. We are beyond grateful we found Grace and team and highly recommend to all of our family and friends. You will be thrilled you called her!

Grace and her team are top-notch! Training of all caregivers are done by Grace (who was a…read morecaregiver herself) so you can rely on consistent, safe practices. Both my parents had the benefit of her team (mom was paralyzed and bedridden, and dad has dementia) and each set of caregivers were experienced for the different levels of care that was needed. Also, I appreciated the open and honest dialogue that I had with Grace (she is very understanding and never defensive). Grace's back office was great as well. Invoices were timely and accurate. Although our family is moving out-of-state, I hope to find another care agency with as wonderful a team as the one here with Advanced In-Home Care.

We are so happy to have found San Mateo Villa. This assisted living home is just that a home. The…read morecare providers are just that caring. From the moment I saw this home I felt it was the best place for my dad to spend his final days. My dad spent about 2 months here. All the bedroom rooms have sliding doors to the outside. The living area is very open. The place was cheerful and warm. He loved the food. But what made them even more special was when my dad was at the end of his life, they gave him caring attention. They called the nurse when needed. They remained near his bed for comfort. On top of that the night before he passed I was able to spend the night. I felt they had become part of our family. Thank you so much. I means a lot to our whole family.

Redwood Hospice truly the most amazing godsend that anyone can imagine. Prior to my Mom entering…read moreinto this service, I had preconceived ideas about hospice as 'useful' but 'not something to be spoken about.' I could not have been more wrong. Dr. Joshi takes the time to meet with the family which is unprecedented in this field, and his kindness and serenity meant so much. Dindo Bustrillos was my Mom's nurse and it's hard to fully articulate how wonderful he was, is, and always will be!! His expert knowledge, compassion, patience, good humor, and beauty of spirit were there every day, and I mean EVERY day!! His medical knowledge is bar none - simply outstanding. And, his nurturing presence made such a huge difference as the days wore on and became more difficult. I don't know how Dindo is able to retain and exude joy and caring in such a difficult profession -- the fact that he can hold so much and help during the most harrowing times in such an impactful way is astounding. Thank you so very much to Dindo and Redwood Hospice for your help during the most difficult life transition I can imagine. I am forever grateful.

Redwoods Hospice was absolutely incredible with my father and with me. You could tell that these…read morefolks went above and beyond for the families and patients they cared for. It wasn't just another job for them and they wanted to get to know my father. They walked me through what to expect during the last few days and weeks of my father's transition and made sure to be available for any questions. They responded quickly when we needed to increase visits for my dad and was sensitive and kind throughout. Shout out to Jay, Melissa, Maria, and most importantly Jen, who was there for us the whole way.

Agility is top notch for senior care. They are professional and are recommended for compassionate…read moreand thorough service..

Agiliti has the worst management is have ever worked under. They scam customers out of thousands of…read moredollars through shoddy repairs and loaners. They blame customers for already damaged loaners, charging them for repairs to their OWN equipment! Once I found out, I was fired two weeks later and denied unemployment.

Vitas Healthcare (San Bruno, CA) has provided excellent care for my wife. For several years she has…read morehad declining health while under the care of doctors at a major health care facility in the Bay area. We switched to Vitas Healthcare and in a matter of 3 months, under the care of Dr. Raj, M.D. and staff members Pearlie, Esme and their support staff; She has actually improved in her lab tests, her mobility and her level of happiness. Thanks to the Vitas healthcare team. Highly recommended.

My mother lives with me and is on hospice with Vitas. They are responsive and helpful to me as a…read morecaregiver, so I don't feel alone at the this time. In particular, our nurse Pearlie, is an absolute gem. She's caring, thorough, and treats my mom like she's her mother. I so appreciate having her help.