The doctors here are knowledgeable, the staff is the reason for the poor review…read more There have been many issues over the years with this office but what happened today was ridiculous. There is limited parking this office provides to patients, on arrival all of those spaces were taken. There was no street parking and so I parked behind the building where there was more than enough space. Moments later I was asked to move because it's for staff only. THERE ISN'T THAT MANY PEOPLE WHO WORK HERE. There were still 6 spaces open for staff to park and this was at 2PM and the office closing time was at 5PM. Everyone should be at work by then if not getting ready to go home, but maybe they have a night shift I can't say. If you know, as a company, your location offers limited parking, why schedule so many patients at one time? Customer service goes a long way. Total time parked for appointment was 17 minutes. Doctors: Five Stars Staff: One Star (You'll be tested- and I fail EVERYTIME!)

If I could give zero stars and report this business I would…read more I had a 9am appointment. Probably 10 other patients were taken before me/my son. They didn't take us back till 10am. The equipment was old/dated. The office, dirty and run down. No private rooms for HIPPA compliance. The dentist was extremely forceful with my son. I have never in my life heard him scream and cry like that before. The dentist just says they all cry like that. Just hold him down. I left, I didn't agree with his care, or treatment recommendations. We went elsewhere, where the dentist didn't hurt my child. Be wary of this practice.

I received total disrespect from the student and her overseers. When the student made mistakes I…read morequestioned it. I was told she cried and complained that I wasn't compassionate towards her feelings. The professor she cornered me and told me to more compassion towards her student. This appointment turned out to be some kind of therapy session it felt more like someone being a predator and trying to persuade me to think their way and not what I needed as a patient. I was very uncomfortable in this small office and being criticized for asking questions about my care plan. I realized these are students in process however they need to learn how to communicate with people and take criticism and correction better. I don't think they are teaching these students that it's more to just taking care of teeth but it's also making the patient feel confident that they can get the job done.

Since this is a dental school, the students will naturally change, so I'll miss my current…read more"dentist", but that doesn't change the rest of the experience. The initial intake process is a bit, Ngl. There's paperwork, lines, and a waiting room that fits about 40 people to match 2 intake assistants and up to 5 payments assistants. The first appointment will need both intake and payment since they prefer payment upfront, though I do like that further appointments are paid with possible payment plans. The dental student assigned to your case will have a fully licensed dentist overseeing their work though they don't hover, just double check your/their progress. There might be a bit of walking and back and forth if you need imaging, just based on the layout of the school. The atmosphere of the school itself is one that fosters wisdom and questions which I love since how else does anyone learn? The student helping me hadn't had the opportunity to use the imagine machine before (or maybe just not [often] enough to remember) but other students were about to assist. Overall, I'm sure the experience will depend a little on the student that helps. Mine is excellent, and I'm sure that's the case for the majority of students. The dentists overseeing things are friendly and helpful without being condescending. Would definitely recommend. The only reason for a star off is the length of time it may take. Not the students' fault, as this is a school where they're learning, but it did take a while.

Dr Londrey diagnosed my issue with a picture I sent because I am a college student. He helped get…read morethe right medicine for my infection and he's the best!!

Excellent place, best in Richmond. I have been going here for a long time and have never had any…read moreproblems. Everyone is very nice, helpful, and knowledgeable.

I have been going to Dr. Mustian since before I can remember! They are always professional and…read morepolite. In my many years of coming here, I have never had a complaint. They are personable and as long as they are in business, they will be my dentist!

I have been going to Mustian Dentistry for ages, and I wouldn't go anywhere else. My son still…read morewaits until he comes to town to go there also. Once you find the best dentist, you don't want to change. Thorough, gentle, patient, and kind, Dr. Edward Mustian and his son Dr. Andrew Mustian are excellent dentists and great people, too! Mary who covers business at the front desk is always smiling and friendly, no matter how busy she gets. Just know that if you go, you won't ever want to leave.

I took all three of my children here. My first time the staff was awesome.I no complaints…read moreeverything was explain to me about each one of my children.

Dr. Randy Adams has to be the worst dentist in Richmond. If I could leave -5 stars I would. I…read moreshould've left this review back in like 2012 when he messed up my smile and basically wasted my 2.5 years of wearing braces. I was in his office, 2-3 months after I got my braces off, woke up with new gaps and this big crowns. His response was "your teeth were small so I had to space them out to fit bigger crowns on, they fit your face much better". Dude, who told you to do that? You think I wanted gaps? I just had braces for years. He doesn't listen, he just goes off of his opinion which is wrong. I HATE the fact that my mom brought me here as a child. One of my childhood friends also said he will never go to him again. If I were you, I wouldn't go to him, the dentist I've used in the last few years is amazing unlike Randy Adams. This is meant for Dr. Randy Adams (the older guy) specifically.

I've been bringing my little one to this hospital for their feeding program since the last two…read moreweeks of December 2019. They have been nothing but great! I've been very fortunate to land a feeding slot quicker than I expected for my little man. We met with one of their nurses for the second part of the evaluation and explained what they were doing for each test. Not only that but she answered all questions that we had. Afterward, they told us that we were going to get contacted on the next available feeding therapist and their available schedule. I'm not going to lie, I was a devasted that we were not going to schedule that moment at the hospital but was completely shocked at how fast the turnaround time was when they contacted me (that afternoon) of the next available time slot we could initially start our feeding therapy sessions. The first week of Jan 2020! Since then, we have been assigned to one feeding therapist and she has been FANTASTIC! We meet with her one a weekly bases and it has been another helpful and informative therapy session added onto my son's list of therapy sessions. They really are great at their job and I cannot thank them enough for helping me and families facing these struggles. My son has only gone through 3 sessions and he has improved so much in his chewing abilities. This program was through the VCU feeding program and sent us over to this location for their feeding program. For the short amount of sessions, I've brought my little one to already, I am so thankful for this program. Keep up the awesome work!!! Oh and the front desk guys (actually ladies) that we've encountered have been freaking awesome as well. I really enjoy and appreciate the positive attitude that they have for us who have came to this location early in the morning and later afternoon. Thank you!

Our pediatrician, Dr. Carol Williams is the absolute best in the business, we will follow her…read moreacross the globe, if we have to. We've had the best quality of care with doctor William's. She's taken care of my kids since birth and I'm so very thankful to have her care of our kids. The office experience is different so we make sure to book early morning appointments because the office overall treats all patients not just kids. We're rolling with our doctor until the wheels fall off

The patient portal is a scam. It's never worked for me. They take your money and you never see…read moreyour test results.