Very disappointing experience…read more
We had a very bad experience during our visit today. After checking in, we waited in the lobby for several minutes before staff called us into an exam room, where a male provider and a nurse were present. The provider asked questions, and we answered them. My child's symptoms were clearly visible on her face (a rash). I even asked whether antibiotics might be needed. No explanation was given, and we were sent to another room.
After waiting more than an hour with no one checking on us, I pressed the nurse call button and asked what was going on and what we were waiting for.
Later, another staff member came in, examined my child, and said she would prescribe an antibiotic. At that point, I was already frustrated by the long wait and asked, "Why wasn't this done in the first place, and why were we waiting so long?"
Instead of apologizing or providing a professional explanation, she responded very rudely, saying:
"He wasn't a doctor; he was a nurse and cannot prescribe medication. I am the doctor, and we have a lot of patients."
However, this statement was not true. According to the visit documentation:
* Justin Nippert, DO, is a licensed physician (Doctor of Osteopathic Medicine).
* Jessica Rachael Holder, APRN, is an Advanced Practice Registered Nurse.
This means the male provider present earlier was in fact the doctor, and the person who spoke to me later was not a doctor. I also recall that Dr. Nippert prescribed medication for my other child during a previous visit several months ago.
To make matters worse, when I went to the pharmacy, one of the prescribed medications was not covered by our insurance. Instead of waiting for the pharmacy to contact the provider and request a substitute, I had to pay out of pocket to avoid further delays in my child's treatment.
Being given incorrect information, spoken to rudely, left waiting without communication, and placed in a situation that caused unnecessary out-of-pocket expense is unacceptable. Due to this experience and the lack of professionalism, I do not want this provider to treat my family again.
