I scheduled an appointment for 11:00 a.m. and was told at check-in that the care team was running…read moreabout an hour behind. I returned at 12:00 p.m., only to wait an additional hour and fifteen minutes. Once I was finally brought back to a room, I was told the wait would be even longer, with no estimated timeframe provided. The lack of communication from the front desk was extremely frustrating and made the entire experience feel disorganized and disrespectful of patients' time. I understand delays can happen--especially around the holidays--but clearer updates and transparency would have gone a long way. I would not recommend booking an appointment here during busy periods and will not be returning.

Loyal Patient Publicly Humiliated and Denied Care Due to Their Billing Error!…read more I've been coming to CareSpot for over 3 years.The Fleming Island locationfor nearly 1 and a half years;averaging about six visits a year, and up until now, all of my bills have been paid without issue,i go in for the same exact issue every time. A visit in 2022 and 2023 was not billed correctly and it was submitted with insufficient information to my insurance company, bear in mind I go in for almost the same issue most times,so I know my insurance definitely covers these treatments.My insurance company has reached out numerous times to get the records, but carespot has ignored the requests,so it shows as unpaid, unpaid due to their negligence.I even called this year asking them to please send the insurance The requested documentation, but nothing. My most recent experience was nothing short of humiliating and unprofessional. I was denied medical treatment due to a billing issue caused entirely by CareSpot's failure to send requested documentation to my insurance company. The insurance clearly stated in writing that they were waiting for medical records from CareSpot that were never provided--yet instead of resolving the issue, the staff insulted me in the lobby and refused to treat me. Despite my long history as a loyal and responsible patient with no unpaid balances, they treated me like I was trying to dodge a bill. This was not just poor customer service--it was a complete disregard for human decency and basic medical ethics. If you care about respectful treatment and responsible billing practices, I highly recommend going elsewhere. No patient should ever be denied care due to a provider's own administrative negligence.

I want there and they just did a covid test and they charge 324.00 for Covid test do not go there!!read more

Terrible terrible service. The staff were not at all nice and wanted to rush me out of there with…read moreno treatment!!! Do not go here at all

I visited this CareSpot location for UTI symptoms and was told to go to the ER for possible…read moreketoacidosis based on a urine test showing glucose of 500 and ketones of 40. However, my blood glucose at CareSpot was normal at 108. At the ER shortly afterward, repeat testing showed negative urine glucose, negative ketones, normal blood glucose levels, and no diagnosis of ketoacidosis. Instead, I was diagnosed and treated for the UTI symptoms that brought me to urgent care. As a result of this ER referral, the total medical charges exceeded $6,000. I escalated this concern to CareSpot leadership at the corporate office, including the CEO, VP of Operations, and directors. I was advised they were unsure why the urgent care findings were not replicated during the ER evaluation. I also requested information regarding whether the findings were rechecked before I was sent to the ER and whether any medical director supports the original findings and referral decision in light of the subsequent ER results. I have not received a response to those questions. Patients should understand that significant medical and financial decisions can be made based on testing that may not later be confirmed by subsequent hospital evaluation. Given the unresolved discrepancy between the urgent care and ER findings, these concerns are being escalated to the appropriate healthcare oversight and regulatory agencies for review.

The staff at this office was great. I had an issue with my insurance and the kind young lady at the…read morefront desk at 7pm stayed on the phone with me for 20 min to help me come to a solution. They really went above and beyond. The Nurse Practitioner Rosa was very nice and informative. She made sure my wife and I were taking care of. I would recommend anyone to go to this location.

I developed a severe left ear infection, and chose CareSpot via a referral from Blue Cross…read moreMedicare. It was my first experience in an urgent care facility, and it couldn't have been any better. Every staff member and doctor treated me kindly, compassionately, and all were friendly. They took me in at my appointment time, explained what was going on with my ear, and called in the prescriptions to the pharmacy. It was a much better experience than I ever received at my primary care physicians office, and I will go back to CareSpot Urgent Care anytime I need their services. It's been two days since my visit, the medications have worked well, and I feel like myself again. Many thanks to everyone at CareSpot. You're AWESOME!!!

Actually offered an appointment but don't keep the appointment. Wait time 2 hours and they had…read morevital signs on my report that they never actually took !!!

Arrived at 4:30 pm on a Tuesday from out of town. The waiting room was packed. The middle aged…read morewhite woman receptionist barked at me that the wait was two hours and they close at 7. Turned right around and walked out. She told me there was another urgent care down the road. She was dispassionate and unwelcoming. Do not recommend. Don't have any review of the actual medical staff since I never got that far.

Fast and excellent care. Super clean. Great Dr, great nurse, great reception! I will recommend to…read moreothers and I would come again. Thanks Baya Urgent Care!

The nurses are fabulous and made us feel completely comfortable in the environment. They treated us…read morewith respect and explained everything to us calmly and efficiently, so I did not feel lost or that my care was out of my hands. The front desk people were kind enough to explain how everything works with insurance and everything, which I greatly appreciated, since I had no idea because it was my first time going to the doctors alone. The nurse practitioner was super sweet and fun, and made us feel at ease.

All around a concerning experience. They refused to acknowledge my health insurance plan and…read moreknowingly overcharged me. It was the most basic, typical situation of just needing to pay the copay. Now I have to run after them for my refund. The place was filthy as well and had needle caps on the ground.

I'm hoping to get some relief from this summer cold that has locked hold of me. I was able to make…read morean appointment at 2am this morning for 9:20am. When I walked in, there was one person leaving and one walking back to see the doctor. Dr. Tracy ran all the tests. I was negative for strep, Covid and the Flu. Thank You Lord that this is just a nasty summertime cold. She gave me great advice on things to do at home to relive the headaches and congestion in my chest. She was much more thorough and I am grateful. Hope I'm feeling better in the days to come.

From the owner: MinuteClinic® in Saint Augustine is a healthcare clinic offering patient services 7-days a week…read more Our healthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

DONT WALK IN, make an appointment. I walked in and they…read moredidn't tell me that the appointment will go before me so they let me wait for 3 hours. ITS INSANE

The front desk person was so so rude to my husband who just got into a major car accident with…read morepossible whiplash or concussion. He is a very patient and kind person and this woman just was not appropriate especially because we have been there many times before for flu and broken bones. We live within 5 minutes, but won't be coming in there again! so sad.

Since 2021, any time I am sick I go to MinuteClinic at CVS located at Ponte Vedra…read more Amy Venturello, NP and her assistant are amazing ladies, very kind and caring. They really take care of me very well, and ask about the details about my health concerns, and their advices are very helpful. The location is very clean and organized.

Very through examination. Came in for dizziness.diagnose was vertigo.i was told what to do( a…read moreseries of head movements) .they eliminated what it was not ( earwax buildup,congestion etc..eleavieated all my fears.Great experience!

Had the absolute worst experience with my total hysterectomy here yesterday with the preop staff…read more I'm a certified vascular access RN and ER RN with over 24 years of experience in my field. I came into this with this surgery being my 6th surgery in 13 months. I've been a professional patient and certified pin cushion lately. I'm aware that I am a hard stick and notified staff of this. I also told them I was severely traumatized by my last operative experience and even as they initially brought me back I was begging for them to let my husband, my one source of comfort come back. It was denied. I was terrified and only wanted him and was bawling my eyes out the entire time just begging for him to be allowed back. It continued to be denied. As it came time to place my IV I directed the nurse to my best venous access sites and the nurse was unsuccessful. After the 4th attempt I asked for an ultrasound guided IV to help prevent me more pain. My nurse Erin got frustrated when she was looking at a particular spot and I told her 'I'm going to need an ultrasound I'm telling you' and she dropped the gurney, threw her hands up and let out a frustrated sigh and said 'ok'. Way to make me feel heard there. They refused to do that. Anesthesia was able to get a 22g in my hand that eventually blew like I told them it would. I told them areas specifically to avoid due to knowing these sites wouldn't work. Intraop 6 more attempts were made specifically in places I requested to not be attempted for cannulation. I woke up seeing all these bruises and feeling completely violated as I did not consent for what they did to me. I know my own body. I came in terrified and traumatized and left even more so. I expected more of Baptist than this. A patient advocate contacted me and you could tell by her tone that she did not give a half a crap about this. Do not recommend this hospital they do not respect patients and their bodily autonomy and will do whatever they please to you at your most vulnerable state. They also will refuse you your support person. Absolutely zero compassion and kindness

Outpatient surgery on my ankle. I have had multiple outpatient surgeries in 20+years and outpatient…read morefor me has always been a week stay in the hospital. So my expectations are low when the dr says outpatient! But, yesterday I cannot brag enough on the nurses, staff and dr that I had, they treated us like family or a friend, rather than a patient.