I scheduled an appointment for 11:00 a.m. and was told at check-in that the care team was running…read moreabout an hour behind. I returned at 12:00 p.m., only to wait an additional hour and fifteen minutes. Once I was finally brought back to a room, I was told the wait would be even longer, with no estimated timeframe provided. The lack of communication from the front desk was extremely frustrating and made the entire experience feel disorganized and disrespectful of patients' time. I understand delays can happen--especially around the holidays--but clearer updates and transparency would have gone a long way. I would not recommend booking an appointment here during busy periods and will not be returning.

Loyal Patient Publicly Humiliated and Denied Care Due to Their Billing Error!…read more I've been coming to CareSpot for over 3 years.The Fleming Island locationfor nearly 1 and a half years;averaging about six visits a year, and up until now, all of my bills have been paid without issue,i go in for the same exact issue every time. A visit in 2022 and 2023 was not billed correctly and it was submitted with insufficient information to my insurance company, bear in mind I go in for almost the same issue most times,so I know my insurance definitely covers these treatments.My insurance company has reached out numerous times to get the records, but carespot has ignored the requests,so it shows as unpaid, unpaid due to their negligence.I even called this year asking them to please send the insurance The requested documentation, but nothing. My most recent experience was nothing short of humiliating and unprofessional. I was denied medical treatment due to a billing issue caused entirely by CareSpot's failure to send requested documentation to my insurance company. The insurance clearly stated in writing that they were waiting for medical records from CareSpot that were never provided--yet instead of resolving the issue, the staff insulted me in the lobby and refused to treat me. Despite my long history as a loyal and responsible patient with no unpaid balances, they treated me like I was trying to dodge a bill. This was not just poor customer service--it was a complete disregard for human decency and basic medical ethics. If you care about respectful treatment and responsible billing practices, I highly recommend going elsewhere. No patient should ever be denied care due to a provider's own administrative negligence.

Walked in...cant find sanitizer. Went to front desk,sanitizer bottle empty. Given iPad to fill out…read moreinfo, asked if it was sanitized since no sanitizer is avail. Staff looked confused. "Is this clean".."ah, yah." Not feeling confident in an accused care clinic with very lax covid procedures. There should be sanitizer everywhere! Seats are ripped and dirty, so I will gladly stand. This use to be where I recommended all gc/burgh peeps to go. After today...looking for new place. Positive-call ahead appts vs waiting for hrs. I appreciate that. But a lil concerned that 4 people in line w me all had 1230 appts. How many appts do they make? They said appts every 15min. So we shall see!!! 1230 appt, its 20min and counting. I will update once I get seen. The 3 before me haven't been seen yet either. Then I wonder...she takes my Id. Sits it with 4 others...how clean is THAT??? I surely have bo sanitizer to reclean it. Lol. Update: tried charging me, couldn't see that we've met our deductible. Update: 1:20 still waiting for my 1230 appt. 130 in exam room. Staff in back are very kind, and caring. Adding 1 star for them. Nurse was awesome and Linda the PA was quick and efficient and caring. Kudos to those two gals! See, gotta find the good w the bad. Lol

Went in at 8:00 am with severe head dizziness and nurse said I had bad ear infection prescribed…read moreDoxcyclin, next day saw my doctor and nothing was wrong with my ear

I visited this CareSpot location for UTI symptoms and was told to go to the ER for possible…read moreketoacidosis based on a urine test showing glucose of 500 and ketones of 40. However, my blood glucose at CareSpot was normal at 108. At the ER shortly afterward, repeat testing showed negative urine glucose, negative ketones, normal blood glucose levels, and no diagnosis of ketoacidosis. Instead, I was diagnosed and treated for the UTI symptoms that brought me to urgent care. As a result of this ER referral, the total medical charges exceeded $6,000. I escalated this concern to CareSpot leadership at the corporate office, including the CEO, VP of Operations, and directors. I was advised they were unsure why the urgent care findings were not replicated during the ER evaluation. I also requested information regarding whether the findings were rechecked before I was sent to the ER and whether any medical director supports the original findings and referral decision in light of the subsequent ER results. I have not received a response to those questions. Patients should understand that significant medical and financial decisions can be made based on testing that may not later be confirmed by subsequent hospital evaluation. Given the unresolved discrepancy between the urgent care and ER findings, these concerns are being escalated to the appropriate healthcare oversight and regulatory agencies for review.

Had an APPOINTMENT and had a REFERRAL for a urine..drug..test. It's been 50 minutes and i haven't…read moreeven gotten a tablet to fill out my information and it took an hour and 10 min overall after my scheduled appointment to finally be seen. No point of going here, unless you just want to waste your time

First time to Care Spot. I was amazed that I was in exam room within 5 minutes and met with PA Pam…read morewithin 10 minutes. Pam was knowledgeable and thoughtful and provided me with a prescription for my needs I was there at 8:15 am so get there early. Thank you CS and Pam for helping me get better.

Actually offered an appointment but don't keep the appointment. Wait time 2 hours and they had…read morevital signs on my report that they never actually took !!!

Arrived at 4:30 pm on a Tuesday from out of town. The waiting room was packed. The middle aged…read morewhite woman receptionist barked at me that the wait was two hours and they close at 7. Turned right around and walked out. She told me there was another urgent care down the road. She was dispassionate and unwelcoming. Do not recommend. Don't have any review of the actual medical staff since I never got that far.

Fast and excellent care. Super clean. Great Dr, great nurse, great reception! I will recommend to…read moreothers and I would come again. Thanks Baya Urgent Care!

The nurses are fabulous and made us feel completely comfortable in the environment. They treated us…read morewith respect and explained everything to us calmly and efficiently, so I did not feel lost or that my care was out of my hands. The front desk people were kind enough to explain how everything works with insurance and everything, which I greatly appreciated, since I had no idea because it was my first time going to the doctors alone. The nurse practitioner was super sweet and fun, and made us feel at ease.

horrible wait time, 9:20 am appointment and still waiting at 10:40 am. Staff don't seem to care.read more

I'm hoping to get some relief from this summer cold that has locked hold of me. I was able to make…read morean appointment at 2am this morning for 9:20am. When I walked in, there was one person leaving and one walking back to see the doctor. Dr. Tracy ran all the tests. I was negative for strep, Covid and the Flu. Thank You Lord that this is just a nasty summertime cold. She gave me great advice on things to do at home to relive the headaches and congestion in my chest. She was much more thorough and I am grateful. Hope I'm feeling better in the days to come.

From the owner: MinuteClinic® in Saint Augustine is a healthcare clinic offering patient services 7-days a week…read more Our healthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

I originally went to the CareSpot on Monument Road near the Walgreens. I just needed a pre-cataract…read moresurgery clearance. This one (Monument Rd) required a chest xray though my dr had listed what he wanted from this exam and an xray was not part of it. I tried to explain this to the office staff who was very rude and adamant that their policy is I would have to get that xray for them to clear me. Even the office manager said I had to have the xray. While I was sitting in the lobby, I called the CareSpot at 410 Atlantic Blvd to ask if they require a chest xray for this pre cataract clearance. The person answering the phone thought that funny/odd. She said they do not require anything that the dr didn't specify was needed. So, I walked out of the one on Monument Road where everyone I encountered was rude to have a totally opposite experience at this one. ( I don't understand how on earth the policies can be so different at the various locations from the same company.). Every staff member here was very polite and professional. The exam was just as ordered by my doctor with no requirement for unnecessary tests. The lobby was very clean (opposite from Monument Rd) and calming. I was in and out in the amount of time I wasted sitting in the waiting room of the other facility.

Waited for hours and everyone working there acts miserable, like they'd rather be any place on…read moreearth but there.

Since 2021, any time I am sick I go to MinuteClinic at CVS located at Ponte Vedra…read more Amy Venturello, NP and her assistant are amazing ladies, very kind and caring. They really take care of me very well, and ask about the details about my health concerns, and their advices are very helpful. The location is very clean and organized.

Very through examination. Came in for dizziness.diagnose was vertigo.i was told what to do( a…read moreseries of head movements) .they eliminated what it was not ( earwax buildup,congestion etc..eleavieated all my fears.Great experience!

Nice caring people, great care quality. fast ! I was a…read morebrand new patient and the office processed me like a star! The facility and the people are Great ! Tom Spencer

Avecina Medical -- I am absolutely disgusted, and this is how I feel about the care my fiancé…read morereceived for his repeating ear infections. The so-called "care" I've received at your clinic is nothing short of malpractice mixed with arrogance. The first time I came in, your doctors treated me like I was the problem instead of the patient. They literally contaminated my healthy ear by bouncing back and forth between it and the infected one, as if they had no clue what a healthy ear was supposed to look like. That isn't medical treatment that's incompetence so severe I honestly don't know how half of your staff even passed pre-K, let alone medical school. You prescribed drops that did nothing. The next medication delayed things for a moment, but the infection came right back. And every single time I've returned, I've been dismissed and told to "come back when it's worse." Newsflash: after three ear infections, I know my own body. I don't need your condescending attitude to tell me to wait until I'm in excruciating pain or permanently damaged before you actually do your job. Your doctors strut around with superiority complexes, invalidating patients, and bleeding us dry financially while offering no real care. I'm not some idiot begging for narcotics I've been begging for antibiotics, for help, for someone to take me seriously. Instead, you waste my time, drain my bank account, and put my health at serious risk. And the moment I dared to stand up for myself -- to demand basic respect and actual treatment -- your staff painted me as "aggressive" and kicked me out. That's laughable. I wasn't aggressive. I was firm. That's called advocacy. If your fragile staff can't handle a patient advocating for themselves without spiraling into victim mode, maybe they should find another career. I'm young. I'm in my 20s. I'm trying to keep my health intact while also working and paying bills like everyone else. I can't afford to waste my time at a clinic that behaves like a daycare for overgrown toddlers in lab coats. I can't afford to keep getting billed for nothing. I demand a refund for the last three visits. You didn't treat me. You didn't help me. You insulted me, invalidated me, wasted my time, and put my hearing at risk. Avecina Medical your clinic is a disgrace. Your doctors are a disgrace. And the fact that you are allowed to call yourselves "medical professionals" is revolting. I am waiting for your manager to call me back today but that doesn't change the fact this happened at all and everyone is going to know what you are.