We can't thank Jim's Used Cars and Auto in Ellsworth enough. My Jetta's engine light came on right…read morebefore we were supposed to leave to return home to Georgia. They not only got me in the same day to diagnose the issue but also were able to get the part the next day and fix it all within 24 hours. The price we paid was more than reasonable for the work done/part/labor and quick turnaround. We were told by other companies in the area that they weren't accepting new clients and/or it would take over a week to diagnose the problem, so we were thrilled about how quickly the mechanics at Jim's were able to get us in. We also were BIG FANS of Tank and Turbo they are amazing greeters!

I have gone here for 10+ years, whether buying a vehicle or getting work done. They have always…read morebeen reliable, affordable, and fast. Even after moving out of the area, I would rather pay for a 50 mile tow to bring it here, knowing whatever the problem it will be fixed correct.

Had some work done when my regular guy couldn't get to it. New building, good customer service, a…read morebit pricy but that is what we are all paying for, right?

Generally pleasant but profoundly disorganized business. Their techs have done good work on my cars…read moreas far as the basic stuff (tires, alignment, wheel repair). Their service writers can't keep track of things and mess up appointments, order the wrong things, and so forth enough to make me wonder why I come here - but the fact is this place has good prices compared to dealerships. I have heard their Bangor location is better run.

They took their time and made sure my vehicle was fixed! Clean and super friendly service…read more Wouldn't take my care elsewhere!

Great people ! They do a great job keeping my old car going …read more I never have to wait long at all .

These guys absolutely rock! We are on vacation and our truck's brakes went out! The team here found…read morethe problem and fixed it in one day, whereas we couldn't even get an appointment at half a dozen other places. Courteous and friendly, and highly skilled. But it gets better! The day after we got the truck back, the battery crapped out! We were near Harmon's, and took a shot at asking them for help. They sent the owner over with a portable charger, and started us right up! We love these guys, and would refer them to everyone!

I came in for a car wash and The younger heavyset male who took my payment was pretty rude to me…read moreand makes me not even want to come here anymore. I was very polite and asked him not to spray the one part of my car so i wouldnt get water in it. To which he completely ignored me and didn't even respond. I know he heard me because he stood there and listened to me ask then just turned around. He then proceeded to not even spray any of my car at all and now its not even clean. For $17!!!??!? Wtf? Theres a brand new place down the street and its easy enough to just go there. And if I need tires I know where I wont be coming. It's only a car wash, so how hard is it to be kind and respectful and help someone get there moneys worth for an insanely expensive wash where my car isn't even clean at the end. Ridiculous

I was played like a fool by the nice people at MDI import…read more I came from Portland my car over heated. I added fluid and brought it in the next day. I also asked for an oil change and to check the break lights. 5 hours of labor later I got my car back Oh. They never found the problem for the overheating. Theu did have to fix a wire for the break lights and somehow that took 1.5 hours. I really feel like they took advantage of me because I was from away. To tune of $500 Stay away and find another garage.

they took me in last minute, between appointment, and did a VERY thorough check of my engine light…read moreproblem. he was very knowledgeable and didn't rush. charged me a minimal fee for a lot of effort. will definitely go back with any problems or maintenance.

Today it was averaging about 20 degrees before windchill. I called at a little after 3pm for a…read moretow, through AAA. They said a hour, and would be there between 4pm and 4:30pm. I said Ok sounds great. I sit here, waiting for a tow. I order door dash at 4:30, thinking they would be here after the tow truck. The door dash, comes and goes. 5:23 rolls around, I call AAA back. They said Daves should be there any time now. 5:41 they show up. I go out, greet the driver, confirm the house, and my identity. They say they don't need me for anything else, as I'm going back inside, the driver asks about the key. I say its in ignition. He says Ok, he'll have me loaded right up. I finish going inside. 10 minutes later I hear him pull off, thinking Ok cool. He got the truck and left. 6:33 pm. I get a call saying my truck wasn't going to be picked up tonight, because they didn't have any available drivers. The driver got called to one other call. They were physically at the address of the pickup, and then left without the vehicle. The AA comes back on the phone after confirming with them they didn't in fact pick my truck up 45 minutes earlier. During the little break while she called them to confirm, I go and look; low and behold the driver didn't pull and load the truck. Just turned around and left. So in the end, 03/05/2022 a little after 3pm a call was put in for a tow and NO TOW WAS RECIEVED EVEN THO THEY SHOWED UP, and it was a AAA tow (first of the year).

I've experienced great service and they've bailed me out in multiple binds. Prompt and…read moreaccommodating service! If you read a number of these 1 star reviews. You quickly realize AAA is the middle man in many of the problems.

One hour labor to diagnose and then tighten a bolt that another shop had twice missed. Very happy…read morewith the service and competence, I'll be coming back.

Wish I could give zero stars. Waste of time and money. After charging me $115 for a simple…read morediagnosis of a failed A/C compressor, they proceeded to tell me that in order for the warranty to be valid on a new compressor, they would also have to replace the condenser and a bunch of other parts which were not broken, all for a total of over $1900. I never heard of such a requirement for a "warranty". I asked them for other choices, such as replacing the compressor only and forget the warranty, or install a second-hand compressor. I also asked if the $115 diagnostic charge would be applied as a credit on the final bill. I don't think that was well received. The attendant said she would have to ask the mechanic and get back to me. She never called me back. I guess they figured I was not going to be a pushover customer, so they decided to run with my $115. Meanwhile I got a dealer quote to replace the compressor with an EOM part and warranty for $1300. A mechanic friend of mine advised that I go with the dealer, since private shops often use overpriced after market parts anyway. I never found an auto repair shop that charges more than a dealer, but this is it. THESE PEOPLE ARE CROOKS.

We were in the area on vacation when my car broke down. They were absolute lifesavers! They…read moresqueezed us in, loaned us a beautiful suburban, and got us back in our car two days later. I truly don't know how we would have gotten home without them. So thankful for this amazing team! They are seriously the nicest group of people.

Angel and Ben in the service department, are the people you hope to encounter when your vehicle…read moreneeds repairs. They take customer care very serious. The amount of detail they put into taking care of a customers and their vehicle is the type of service you hope to encounter at a dealership.