Thank you for your good service. I am very happy with your work…read more Thank you for your caring and excellent job. My office experience was wonderful today.

Dr Santander is Truly the best dentist I've ever been to. This is hands down the best holistic…read moredental practice I have ever experienced. Instead of the typical "drill, bill, and fill" approach, they really look at oral health as part of your overall health and well-being. They take a true mind-body approach, considering how dental health connects to the rest of the body rather than simply treating symptoms. Every recommendation feels honest, thoughtful, conservative, and focused on prevention. I never feel pressured into unnecessary procedures, and they always take the time to educate me so I can make informed decisions about my care. I came in originally for a second opinion on fillings supposedly needed I had doubts about. Turns out I didn't need any. They discovered lip ties I had I had never been told about. I even asked about potential treatments and they said I didn't need them! They really care about the patients health over just billing for procedures. A refreshing alternative to traditional dentistry and one of the few healthcare providers I've found that truly treats the whole person. I cannot say enough good things about this practice. I would never go back to a traditional dentist who doesn't take a holistic approach! Love love love them!

We're new patients at Weston Pediatric Dental, but our first visit was great! When I called, they…read morewere scheduling about two months out, and we were able to get appointments for both kids at the same time. I liked how they have a room with multiple chairs in it...it made it easy as a family with multiple young children. The staff were great with our kids, and we made through the appointment without any problems despite how unpredictable toddlers can be.

As a Weston resident and a medical doctor, our family will never go to Weston Pediatric Dental. We…read morepicked this practice only because it is close by. We made appointments with their office and informed the office my kids' birthday information. After waiting for 3 weeks, the office lady Christina informed us the same day of our appointment that the dentist is not present at the office, and the doctor whom we scheduled the appointment with is an orthodontist who does not see patients under 7 years old...They knew we do not have any kids above 7 years old on the first day we made the appointment. They let us wait for more than 3 weeks just to tell us that the appointment had to be cancelled, despite that we have repeatedly stated over the phone the need for our children to do a routine dental check. Christina lied about leaving voice messages and calling us a week before our appointment, which were totally untrue after we checked and searched our call/voicemail history. Christina demanded the cancellation of the appointment (or re-schedule us for another 3 weeks) while I still nicely described our kids dental care needs. She didn't listen, and she commented "I think you don't fit for our office. You need to go elsewhere." at me over the phone. Absolutely no apology for creating this inconvenience while she could have cancelled or reschedule the appointment weeks before, or at least inform us that the appointment was impossible right away when it was scheduled. The patient care service attitude made us completely lose the confidence in this dental office. We understand sometimes human mistakes or miscommunication do happens, but her offensive words "not fit for the office" and "go elsewhere" are totally not appropriate.

I am so thoroughly impressed by Dr. Van and his team. My son had a horrible accident with his two…read morefront (adult) teeth this weekend (fractured close to the gum line). Dr. Van was so unbelievably accommodating and put me and my 10 year-old son at ease during a very traumatic time. My twin boys have been seeing Dr. Van for many years now and our experience has always been amazing - everything from regular cleanings to needing teeth pulled and orthodontic recommendations, to our current situation. I cannot say enough good things - I wish I could give 100 stars.

zero stars - minus*…read more Buyer Beware -- Extremely Unprofessional and Unethical Experience This is a buyer beware review. We had an incredibly disappointing and frustrating experience at this practice. The physician remained largely inaccessible, hiding behind office staff until the very end of the process. Overall, our experience was riddled with incompetence, unprofessionalism, unethical behavior, and deception. My daughter had braces placed here and remained under their care for about 5-6 months before we moved out of the area. Below is a summary of the major issues we encountered -- both during treatment and while transferring to a new orthodontist. 1. Constantly Broken Brackets Almost every visit involved repairing broken brackets -- something we never experienced with our two older children who completed orthodontic treatment elsewhere. The staff repeatedly blamed my daughter, claiming she was eating "hard foods," even when the bracket broke after biting into something as soft as a French fry. Having to return after nearly every routine appointment for broken brackets is highly unusual and concerning. 2. Obstacles in Transferring Records When we requested treatment records after moving, we were told we had to come in person to sign a release -- despite living over 60 miles away. This is not compliant with HIPAA, which requires practices to release records upon a patient's written request without unnecessary barriers. The delay in transferring records to our new orthodontist caused a significant treatment gap, leaving my daughter with broken brackets for an extended period. It took multiple follow-up calls before anything was finally sent. This behavior was both unethical and unprofessional. 3. Extremely Limited Orthodontist Availability The orthodontist was only available Tuesday through Thursday with limited hours. Emergencies or urgent concerns outside those times were left unaddressed. For a medical practice handling active orthodontic cases, this lack of accessibility is unacceptable. 4. Dishonest and Inconsistent Refund Process When we moved, we were told we'd receive only 50% of what we paid -- despite my daughter having completed only 5-6 months out of a 30-month treatment plan. Even their office manager, Daniela, admitted that the fair and standard approach would be a prorated refund of about 80%, but could not justify why the office offered only 50%. They also tried to change the documented treatment time from 30 months to 24 months, reducing our rightful refund. Additionally, although we paid $6,100 out of pocket, the practice also billed our insurance, which wasn't factored into the refund discussion. The entire situation was handled with dishonesty and questionable ethics. 5. Unprofessional Conduct by the Physician After weeks of back-and-forth with staff, the physician finally joined a call -- only to speak in a rude and unprofessional manner. By that point, I had dealt with their team nearly ten times and had lost confidence in the integrity of the practice. Given the repeated mismanagement and lack of accountability, I requested a full refund, which I have yet to receive. Final Thoughts This practice appears to care more about money than patients. Our experience reflects a lack of professionalism, poor patient care standards, and questionable ethics. I would strongly advise families to look elsewhere for orthodontic care.

As a new patient, I was very impressed here. The dental hygienist (Stephanie) had a great bedside…read moremanner and was very thorough. She always asked if I was comfortable and informed me of all the steps that she was taking. Dr. Rad and her confirmed that I have some grinding issues as my canine teeth were becoming worn down. My previous dentists never mentioned that to me, but when they pointed it out, I also realized that my canines were getting worn out. I tremendously appreciate their thoroughness and mannerisms.

My dentist here is good and they saw me quickly as a new patient with a broken tooth to repair…read more However, the profile page on Google or Yelp indicates this is an accessible office and it is not. The office is located on the second floor of a building with no elevator or wheelchair access. There are two flights of stairs to reach the second floor from either the front of the building or the rear of the building where the parking is located. While somewhat challenging for me now due to knee and hip issues, I can make it up the stairs using the handrail along the way. However, there may be a time for me in the future that the lack of accessibility will prompt me to change to a different practice.

The assist and dentist are wonderful but the front desk I can't say the same thing , they are…read moreserious and it was my first time taking my toddler and I dint not know they don't allow parents to go inside with there kids , it was shocking for me ,so I waited inside the lil room they have and one of the lady's in the desk out loud says oh tell her to get out of there cus other parents are gonna be upset ,that's were a assistant tells me I got to wait outside ones again I dint know it's my first time there , But aside from that the staff inside is really nice including the dentist, I just recommend that they mention this when a parent wants to make an appointment to a child who's really young .

This was a wonderful pediatric dental and ortho practice before it was sold about a year ago. The…read moreortho practice is now only open one day a week. Today we had an "emergency" appointment scheduled and when we showed up they said the ortho was closed today due to illness. They said someone called to let us know but they did not leave a message. When asked why they did not leave a message they could not offer an explanation. My explanation is that the small family-owned business was sold to a larger business that does not care about customer service or relations. I suggest doing your research and looking for a practice with good reviews to back up its service. Any reviews for this business prior to August 2021 should not be considered because it is a VERY different business.

If I could give zero stars, I would. I brought my son here in severe pain, barely able to swallow,…read morecrying, pale, and clearly very sick. Instead of treating the situation with urgency or compassion, they were rude, dismissive, and made the entire experience worse. They hurt him during the exam, made insulting comments about his teeth, and basically blamed him for not being "cooperative." Rather than recognizing how serious his condition was, they told us he "probably" had an infection, said kids like him need to be put under, prescribed medication, and told us to come back in two days to meet with a surgeon. Two days. My son ended up needing emergency surgery that same day at Boston Children's Hospital to remove two teeth and drain the infection. This office completely missed the severity of what was happening and treated a child in obvious distress with cruelty and indifference. Thank God I trusted my gut and left. Based on our experience, their incompetence and lack of compassion could have had devastating consequences.

Extremely rude on the phone. Was inquiring if they had a specific service and they hung up on me 30…read moreseconds into the call.

Dr. Maria Moser at this office attempted to do a tooth implant on me. I say 'attempted' because it…read morewas botched- the abutment part was too big. She even said this right out loud, in surprise, as the procedure was getting underway. She went ahead however and tried to put the thing in anyway. As she tightened it into place I almost screamed and fainted; this was far and away the most painful experience I've ever had, in a dentist's office or outside of one. The pain didn't let up and five days later I had her take the abutment and crown back out. She put me on a course of antibiotics to try to stop any infection from the obvious swelling that had begun (see the picture). I rejected her offer to try the whole procedure again, this time with a "tissue punch", and had the botched part redone by a dentist who'd been voted the 'Best Dentist in Boston'. Dr. Moser never apologized or expressed any remorse and of course never refunded the thousands she charged me and my insurance. I'm currently pursuing legal action against her and filing complaints with the local and state licensing boards.

I'm not sure how the other patients who have left reviews actually managed to see a dentist. There…read moreis a rarely a dentist in the building; they've been on vacation the last two times I was in for a teeth cleaning. I would not recommend wasting your time with this practice. They are incapable of keeping an appointment. I have had appointments rescheduled three times now, at the last minute, and am suspicious of how many family emergencies their hygienists could possibly be having. There are so many dental practices in the area; I recommend seeking one that actually has staff.

My wife and I have been going to Waban Dental for over 35 years and I can not give them a higher…read morerecommendation. Every aspect of their practice is first rate: great front office, fabulous dental hygienists, and wonderfully talented dentists. The teamwork atmosphere and general congeniality is definitely infectious in this wonderful group. Our two girls had their braces there, and received not only great orthodontic care, but extra special attention. My wife and I have benifitted from the incredible talent of Dr. Howie who is clearly a cut above in his ability to do complex tooth "reconstruction" of some cracked back molars. (While neither of us have had new cavities thanks to the great hygienists and more attention to our teeth as adults, both of us had a number of large old fillings in our youth before coming here.) We also both have had crowns placed by Dr. Leong, and her expertise and wonderful demeanor were greatly appreciated. And the preventitive dentistry practiced by the great hygienists clearly works! Thank you Cadace and Gary for outstanding care! Safe to say, this great dental practice feels like "family" after such great care and caring over the years.

The best dentist that I have ever had. Knowledgeable, professional and courteous. Front desk has…read moregotten better over time, the dentists and technicians have been excellent. I recommend them to anyone with any type of dental issue.

I have been a patient for years. I appreciate personable and professional care. And the friendly…read more office staff.

what great people the dental hygienist was very thoughtful and thorough. Fr Meola is a pro with…read moreexcellent people skills