The stars aligned and it couldn't have been a better experience. I needed new tires. Called a competitor (Just Tires) whose advertised price was $140 for each tire, when purchased as a set. After all the fees, taxes, etc., it was over $800. One quick google search, called Car-X, and it was $611 including all fees, for a higher rated tire. Wait...it gets better. This was a Saturday morning. I called them around 10:30, in the shop at 11:15 and done by 1:00...... on a Saturday with no appointment. Wait, it gets better. The manager called me about a "should repair" if I drive a lot of miles, but not critical or unsafe. We agreed to hold off till this fall. Great service, easy in and out, no pressure. Just a great experience all around. read more

Terrible and dishonest customer service ( from other reviews it seems like they do not honor their appointments at all so im not the only person) I cannot believe that after going to this location for the past 5 years and they decided to treat me so poorly. I booked an appointment for 1 pm for friday and i notified in advance that i will be using a coupon for oil change that i received for their location on Ashland. I arrived at 12:30 and the gentleman at the counter told me that there are a lot of cars ahead of me. and im like sure i can wait. Then the gentleman looked at the coupon and right after that made all a whole list of excuses. said the best he can do is 59 dollars for an oil change. I had to wait on their counter for 25 minutes while he said he was going to figure 1: We don't do basic oil changes 2: we are having issues with these coupons 3: we the best we can do is 59 dollars 4: we only carry synthetic 5: talks to his manager for 20 minutes on the phone so they can see if they can honor the coupon My best guess is that they wanted to not do oil changes and get rid of me. you don't have to be this dishonest. They could have justcalled and cancelled the appointment beforehand. that would have saved me a trip to your location. Just over all dishonesty and greed driving their business model I wouldn't trust my car with the folks in this branch and neither should you. they don't honor their word read more

Brought my vehicle in for a standard brake service. Shop stated I urgently needed a full brake replacement and a bleeding the brake fluid because there was air in the system. I changed all 4 brake pads the previous week so their answer of why it needed to be replaced was not documented. So i was billed over 400 dollars for a service I did not need. I would get a second opinion from another mechanic before getting work done here. read more

Car-X Tire & Auto - 10mm thickness - Tires Near Me - Chicago, Illinois

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online says that they are open on Sundays. I called the phone number listed to make an appointment for a Sunday. I show up for my appointment, the doors are lockedand they are closed on Sundays. When I called the call center back they were confused because they have it listed as open on Sundays & and online they're also listed as was open on Sundays... but the hours listed on the door is closed on Sundays. The call center promised somebody would call me very quickly, to help figure out the situation and they never did. Very disappointing will never go back there again. I highly recommend not visiting this place either. read more

absolute arrived for appointment nobody there called the phone number the woman said she can not do anything about it have to speak to manager she said "manager will call back momentarily" nobody call back .. absolute garbage read more

"Please never go to this place. The ABS module on my car was broken, but he told me I needed to replace the brake shoes and pedal instead. He charged me $1,350. One week later, I almost got into a serious accident because the actual problem was never fixed. I feel like I was misled and charged for unnecessary repairs. I'm planning to take legal action read more

Car-X Tire & Auto - Tires Near Me - Chicago, Illinois

Unpleasant staff. Difficult to make a reservation (they didn't honor the first reservation I made online). They won't do emissions testing after service - they make you wait in line. They keep the cost a secret then try to upcharge you. Just not worth it Total charge for synthetic oil change with tax: $123.05 read more

Was referred here by my insurance app when I had a flat tire. My tire shop closed up so I needed to find a new one to get my car towed to. Worked with Rob and he was great. Customer service excellent, I made a few calls and got nice people each time I called. Rob was my main contact and he answered my questions, gave me a heads up about timing given it was New Years Eve and Day by the time I picked it up. I was worried it'd be days without my car due to the holidays but not at all. They were open and super fast. It was total chance I wound up here but I'd for sure go back. read more

I've been taking my car here for 15 years for everything from oil changes to tires to brakes to "what is that squeaking sound?" Most recently, Michael diagnosed a squeaky brake as uneven brake rotor wear that while a little annoying was perfectly safe. This saved me the several hundred dollars for rotors and pads that other shops in the city would have recommended and then happily charged me for the unnecessary brake parts. He took me out to the car to explain visually, and then didn't charge me for the service. Thank you!!!! read more

Do not go here! I just waited patiently in line to do an emissions test for the first time. It's a small lot crammed with cars. When I was next in line I moved forward and off to the side to get out of the way of a car leaving. Before I could move back the van behind me moved into the front of the line and cut me off and cut in line. Then a guy, who I found out is named Lenisi (Lenny) came out and told me I need to drive back around and go to the end of the line again. When I tried explaining that I was trying to be nice and move out of the way for a car he still said I had to go back to the end of the line. I said "Are you kidding me?!" To which he responded no I'm not and we are not going to service you ma'me. You can go to Skokie". HORRIBLE customer service!!! Never coming back and never recommending this place. read more

It's no surprise this Car X only has 3 starts. Based on my personla experiece I would sat this buisiness deserve 1 star. I went there today to have my car emission tested. There were areadly two cars waiting so I pull aside the second car. The someone from CarX said get to the back of the line. I said I pulled right after this 2 other cars. I the meantime others pulled begined the parked car so I did the same. The Car X rep came over to my car and told me that he will fuse to test my car!!!! This business is partnering with the city yet has no real system you cannot make an appoint and he was rude and beligerent to me. Stay far far away from this place. read more

DO NOT take your car to this Car-X. Unsafe work, no communication, and flat-out incompetence. Note: 0 response from their corporate owner, Monro. They will comment with their phone number and ask me to call, it's meaningless. I came in for a routine tire replacement and left with a TPMS error, two tires mounted backwards, and a bill I was never told about. A few days after the install, one of my tire pressure sensors stopped reading. I called and was told to bring the car back -- no mention of cost. After four hours, they tried to charge me $240 for work I never approved. This was for an issue that clearly started immediately after their tire job. When I pushed back, they dropped the charge -- but the damage was done. Then it got worse: the issue still wasn't fixed, another tire was now reading 0 PSI, and I was told they had removed the wrong tire entirely. Oh -- and both right-side tires? Installed inside out. Directional tires, installed backwards. That's not just sloppy -- it's flat-out unsafe. The manager admitted their team screwed up and promised to fix everything for free. That's the bare minimum. But between the attempted upcharge, the mounting mistakes, the incorrect diagnostics, and the wasted time, this place proved they have no quality control and no business touching anyone's vehicle. This was supposed to be a simple job. Instead, it turned into a multi-day disaster caused by carelessness, poor oversight, and zero accountability. Avoid this Car-X at all costs -- there are plenty of tire shops in Chicago that actually know what they're doing read more

Emissions test. Waited nearly an hour. Multiple cars spilling out onto Ashland. Manager was rude and useless.

I visited on a Sunday since both their official website and Google business profile list them as open. They are not. read more

Car-X Tire & Auto - store hours that do not match the Car-X website or Google business listing - Tires Near Me - Chicago, Illinois

DO NOT GO HERE!!!! They charged me almost $50 and assured me that my brake light was fixed but it wasn't. when I brought it back they said there was a short in the wiring and they "don't feel comfortable doing electrical work." Took my car somewhere else and found out that the bulb was dead and they never actually replaced it in the first place. THIS CAR-X IS A SCAM!!! read more

BEWARE. Never go to this mechanic! My friend was visiting from out of town and her catalytic converter was stolen. I sent her to CarX on Ashland Ave because we have had good service there in the past. Not this time. First they promised the car in 3 hours but it actually took 24 hours. They quoted a price which she reported to her insurance company but when she arrived to pick up the car, they wanted $250 more. She refused to pay, so Joe told her to get out of his store and "f**k you". But the worst is that on her 7 hour drive home the engine light went on and the next morning the converter came detached because they epoxied the thing to the car instead of soddering it. Her mechanic was so appalled by the work that he called CarX here in Chg. They hung up on him. It will cost her $500 now to repair the damage and the insurance company will not pay for it. read more

Do NOT go here for air emissions testing. Just waited 30 minutes in a one-car line with no movement. When I went in to asking about the testing, the person at the desk could not have been ruder. He refused to look up from his computer and told me that he is trying to run a car repair business. Apparently they only do emissions when someone is available and then it takes 20-30 minutes per car to have the testing done. I wasted an hour of my life so you don't have to. read more

i don't know about the rest of their services, but trying to get an emissions test has been a nightmare. the first time i tried to get it done, it was saturday around 2 pm. i walk into the lobby, there was one guy behind the counter, one guy standing next to the counter, and someone else sitting in one of the chairs. i stood there for a few minutes before the guy behind the counter asked what i needed. i told him an emissions test and he said they were done for the day, that they only go till 1 pm. okay, fair. i didn't know the times because they weren't posted anywhere online. i asked when they do it, and he told me m-f between 8 am and 6 pm. okay cool, and i left. monday comes, and as soon as i get off work, i head right over there. got there shortly before 5 pm, and park in a spot. there was someone double parked because the lot was full. as i was walking up to the lobby, the woman with the double parked car was walking out of the lobby. one of the service techs walked up to her and asked if it was her car, and she said yes. he asked what she was there for and she said emissions, to which he replied, "oh, we're done for today." i turn to him and say that i was told they did it till 6 pm. he just said they were done. the lady seemed shocked at that as well, which is weird, because she came out of the lobby without knowing that they were done for the day. so either she wasn't told that, or wasn't helped while she was in there. before we both left, i asked when they start, and he said 8 am. okay, fine, i'll come back again. thursday (today) was our next available day, and my wife had time so she went right at 8 am. when she got there and walked in, the guy behind the counter asked what she needed and she said emission and put the card on the counter. he then told her they don't start till 9 am. now, my wife admits that she maybe got a little hot, but she tells him that's not what we were told. she said that he was very short with her and said again they start at 9 am. there was a little back and forth, and at one point he told her he doesn't have time for this and that he had other customers to attend to, but there was no one else in the lobby. at that point, she told him to "eff off" and he then blew up at her, cursing at her, telling her to never come back and that we're banned. as my wife was walking out, she took a picture of the emission hours sign on the door which clearly states that the hours were indeed between 8 am - 6 pm. at that point, he gets more angry at her for taking a picture in the lobby (of just the sign with the hours) and then proceeds to pull out his phone and starts recording her saying "oh you want to take pictures? fine, here's what a curser looks like." really unprofessional and kind of creepy. at this point, i don't care if we're banned there. based on these experiences alone, i would never go there, nor would i ever recommend anyone to use this location. if you read other reviews, you'll see that this isn't an isolated incident, especially when it comes to their attitudes towards women. we've filed a complaint with the state about its inaccurate emissions hours and behavior. read more

Car-X Tire & Auto - picture of the sign stating the days and hours of emission service. - Tires Near Me - Chicago, Illinois

Wish I could leave zero reviews. The level of disrespect and hostility I was shown was beyond unprofessional. I am a very outgoing, friendly person, and I am incredibly respectful to anyone in the service industry, and the way I was treated is inexcusable. It was unprovoked, unexplainable, and honestly I think the front desk guy just needs to find a new job in a new industry that isn't customer facing, or get intensive therapy to address his anger issues. Read ALL the negative reviews before deciding to go here. This is an absolute pattern of behavior. I saw one positive review as the most recent review on google (which has a broken review algorithm, and negative reviews get buried at the bottom unless you filter by most recent). Many people (especially women) complain about similar issues related to being disrespected and how poorly they were treated. It's clear that this is just a pattern of negative behavior that the owner thinks is acceptable as it has been persisting for some time. I highly recommend going to Cassidy Tire that is nearby instead. They will treat you with 1000x more respect and actually do an amazing job servicing your car. Wish I had gone there first instead of being verbally assaulted by the awful people at Car-X. read more

This Car-X location confirmed over the phone that they perform emissions tests without appointments. This was my first time going to Car-X so I pulled into the lot and got out of my car to talk with the front desk. The manager, Joe Stanek, was already outside and unfortunately immediately hostile when I approached him to ask about services. With another customer present (who entered the lot the same way I did) he repeatedly stated that I disobeyed his sign saying, "Look what you f*cking did. Get out of here. We aren't f*cking servicing your car". I calmly followed him inside to understand why I was being denied service and the profanity laced rant continued. I advised Joe that I would be leaving a review after this experience to which he responded by following me to my car and taking photos of my wife and me as we were trying to pull out of the lot. I later realized that he was referring the word "stop" spray painted on the ground which I unfortunately didn't see since he was leaning over it. Due to the aggressive behavior and discovering similar complaints about this manager specifically from other customers, I've filed a police report. I cannot recommend this location with the current management. The unprovoked hostility and intimidation tactics have no place in customer service. read more

DO UR HOMEWORK BEFORE GOING HERE!! $275 for tire rotation wheel balance! $26 per tire rotation!! $130 wheel balance!! $25 miscellaneous charge for disposal and miscellaneous industry parts!! I called to compare prices $50 elsewhere!! WTF!! DONT GO HERE!! BS read more

I was just there on 8/01/2024 with my new car because I believe I had nail in one of my tire which I was right. Joesph and one of the workers took me in asap and got me out faster than any shop would. Which was great due to the fact that my morning started off rough. The service was quick and fast. I will definitely will be seeing you guys for what ever goes on with the car. Thank you Joseph and team keep!! read more

Car-X Tire & Auto - This was the nail in my tire - Tires Near Me - Chicago, Illinois

I came here for an emissions test and waited in my car for nearly ten minutes, but no one came. I went inside to ask about the wait time, and what seemed to be the manager told me to go back to my car and wait. I explained that I needed to get to work and was just looking for an estimate. He was very rude and, after finally saying the wait would be 15-20 minutes, told me to go to Skokie instead. read more

Horrible site for emissions test. No customer service or communication. This location is cashing the check and not providing decent service. Avoid. read more

I just left CarX. I am shocked at how rude and openly hostile the man working there was. I pulled in to get an emissions test. There was one car in line. I pulled up next to that car because had I pulled up behind it my tail would've been hanging out on Ashland Avenue. After waiting a few minutes the man from CarX came out and said "What are you doing?!" in a very aggressive tone. I said I was hoping to get an emissions test. He said "The line is over there!" Then he rolled his eyes, grunted and stormed off. read more

Despite all the negative reviews about emission testing on here, my experience was actually pretty positive. I called beforehand to make sure they had room for me. I went at about 4:30 on a Tuesday. The test itself only took like 2 minutes. Also, as I was backing out I heard the guy say something about not liking Cardi B because "she's too..." and I was like wait for it... "she's a whore." Lol of course. Mostly just funny because like, to be expected. Comes with the territory. But really took me out. So I would recommend going there but just make sure you're not playing Cardi B when you pull up because they might fail your emission test. I have never left a yelp review before but wanted to today because I wanted to share that experience with the world. read more

I experienced very poor customer service when I arrived at an appointment 4/3 11am to have my tires and brakes inspected. Arriving a bit early and after waiting approx 15 minutes and past the appointment time, I was angrily told to sit and wait. Upon asking what was to happen when he was ready, ie do I wait while inspection occurs, do I drop off and leave...I was again angrily told to sit and that he would get to me when he caught up. He was trying to fix a computer issue. I left and got new trires and brakes around the corner. read more

Do not use this location. I called to make sure I would be able to get an emissions test, the person at the store did not mention they'd be going on lunch break. Then they left for a lunch break they never mentioned and is not listed anywhere, but apparently they 'always take it'. Total waste of time. read more

I never submit reviews which goes to show you how much of a LOSER the manager at this place is (which seems to be echoed in the many reviews accosting this piece of work, so the fact that he hasn't been so graciously let go of the burden of this job is wild to me). It seems like he's used to denying service for a plethora of reasons, but I came in for an emissions test, and was turned away for pulling too far into the lot in an effort to not block traffic on the main road. When I offered to wait my turn in line (though I was the first vehicle to arrive and made what I thought was an honorable appointment online the day before), this lame excuse of a man refused to service me for my 10 min emission test at any point in time and told me to take my business to Skokie. Save yourself the time and trouble of this lump of lard and go somewhere else. read more

Not all good deals are worth it. I saw a groupon for an oil change that was too good to pass up. Well...I should have. I purchased my groupon and called to book an appt. ( so I thought). I spoke to someone who was able to get me a 9:30 am slot the next day. Here is where things get interesting. I arrived around 10 min early and came across a silver haired monster of a manager. He stated he didn't have me in the system and someone else was scheduled at the time. He was said you don't have an appt. So I show him the email. He said that's an appointment request and I should "read my emails". Granted I missed that. However it unwanted energy and attitude. I said your energy is bad. Then he went off saying get out and never come back. Lol like I ever had plans too. I was leaving when he was approaching me like he wanted to hit me. Of course that wasn't going to happen and I was not going to stand there and agure. Basically don't let good online deals fool you. Customer service is everything despite how you look. read more

They did my emissions test. It was quick and easy. Their team is professional and helpful. Took less than 10 minutes in and out.

I dropped my car here for the first time because a couple of warning lights turned on related to tire pressure and ESC. The team had my car checked out and done by the next morning. Super trustworthy team I will be returning. read more

Made an appointment with the service manager for 2 small jobs and agreed on a price. When I brought the car in, the desk guy waited until they put my car up before telling me the price had changed. Then he refused to bring the car down and give it back to me. Ultimately had to have the police come and make them give the car back. Strongly urge not going here. read more

The staff at the 2700 N Central location was courteous and helpful. They solved my problem promptly.

An absolutely miserable place. I have been twice now and the people working at the counter are incredibly rude and unhelpful from the moment you step in the store. I consider myself friendly and patient and want to always give people the benefit of the doubt, but I watched the same worker be unkind to 3 people in a row while I was waiting in the lobby for my car. We all had greeted them politely and asked genuine questions about the process of repairs, emissions test, where to park in the lot for service etc. and he was condescending and wouldn't give clear answers. At one point he told a woman who had come for emissions testing that he was refusing to take any more cars because one person outside wasn't "lined up in line correctly" although he never told them that or explained what he meant. I didn't see anyone actually working in the shop while I was there, but there were about 4 cars in line for emissions testing which never were helped in the hour I was there and two men behind the counter eating candy and playing on their phones. In the end they couldn't even offer the service I was requesting but it took an hour to find that out while they were just sitting around. I would recommend you find anywhere else to take your car. There's even another Car-X like 4 blocks away on Ashland with such helpful and quality service. read more

The WORST experience I have ever had at a car shop. If I could give 0 stars I would. As a woman, I shouldn't ever be scared to get something simple done for my car. I simply went in for a wheel alignment, I was told that my brakes needed to be serviced and I told the manager Joseph Stanek "No, I am okay thanks." He walked away and I noticed it was taking longer than an hour for my wheel alignment so I asked how much longer just for him to tell me that I said yes to the brake flush???? I repeated again that I did not want the brake flush only the wheel alignment. He immediately showed me hostility and attitude when I clearly stated that I did not want the service on my brakes as my dad had plans to service that at home. Joseph Stanek then stated rudely that he wasn't going to argue with me and to never bring my car there again because they won't service me! I WAS NOT PLANNING TO EVER COME BACK WITH THE WAY I WAS TREATED!! Not to mention, the only thing that I came in for was a wheel alignment AND MY WHEEL IS STILL NOT ALIGNED. The whole time I was polite and clear with what I wanted and not wanted but instead I was put in a position where I felt I was going to get scammed as I was a woman alone at a car shop. I should not have to feel scared that something was done to my car with malicious intent! I will be reporting this scenario anywhere I can to inform people as this was an APPALLING experience that NO ONE SHOULD EVER HAVE TO EXPERIENCE. read more

Follow up to my last review. I called. Left a voicemail like required. No follow up. The lack of good customer service is real. Neighbors, friends and all who value the old ways of customer service. When you give someone money. They insure your needs are met. Avoid this company at all cost. Literally read more

Update** Everything this location did to my car not only could have taken my life, but cost me another $1000 to get fixed, on top of the $1600 they took from me to not fix anything in my car** My fiancé brought our car to Car-X because we could feel something was off. Turned out we needed a new Catalytic converter, but unfortunately, we got much more than we asked for. We do not drive the car often. A week and a half after it was "fixed" I was on the highway in very slow traffic in the left lane. When this traffic became GO my car could not go over 20 mph on a 65mph highway. This was extremely dangerous to say the least, I was terrified. When I was finally able to get off of the highway, my car couldn't reach above 10 mph and it reeked of exhaust. I could not accelerate. I brought the car to my hometown mechanic and he immediately sent me extremely troubling pictures. As he has been my family's go-to for many years, I trust him. But, don't take my word for it. the pictures can actually tell the story. When Car-X replaced the converter, they broke 2 studs, in fact they snapped both of them. One of these snaps poked a hole in the manifold. This caused the manifold to leak very badly. Not only did this make the car not-drivable, now exhaust was leaking into my car. When exhaust leaks into the passenger compartment, this is carbon monoxide leaking into the car. Many symptoms of carbon monoxide poisoning include dizziness, headache, nausea, sleepiness, confusion and even unconsciousness. Carbon monoxide poisoning can also be fatal. They left the broken piece inside, which is really difficult to remove (a stud doesn't snap, and it was a clean break clearly done with a tool). This can happen, but we should never ever have been sent home with the car in this state. Especially when the damage you caused could have caused FATAL damage in MULTIPLE ways. As you can see in the image, there is an empty hole. The stud on the other side, where there was not a leak, had also been broken off. Additionally, the nuts were not tight anywhere where they should have been. I'm wondering what type of quality assurance occurs, never-mind, clearly none. Additionally, they "replaced" my front right caliper. When my mechanic took it out, the pads and rotors were heated so badly, it burnt. You see white, and ASH. The rotor was heated so badly, it changed from silver to blue. I could have had my nephews or niece in the car, my dog, my fiancé. I am glad I was alone. I am glad we weren't on our way to the wedding we have hours away next week. You should be so ashamed and disgusted you let someone drive off your lot with a car in that shape. Do not bring your car here. This Car-X has a "if we broke it, we will fix it within a year!" policy. No thanks. You'll be receiving my bill for the additional work, and the ubers I have had to take for when I was depending on my car. *you'll also find this review on Yelp, Google, and any other place I can think to leave it* read more

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I have been going to this Car X location happily for 24 years, and aside from one rocky experience about 10 years ago with a horrible manager (who was thankfully there a very short time), I have trusted the business. The mechanics here are excellent. But this morning I had one of the top 3 most unpleasant and disrespectful customer service experiences of my life. The "manager" here (who has now been here a couple years I believe), was absolutely appalling in how he addressed me and another woman who was waiting. He is ill-tempered, unprofessional, and rude and clearly should not be working with other humans. I will not be back. I cancelled both my appointments and I'm moving my vehicle's service elsewhere immediately. read more

Bought tires from TireRack and chose this location for installation. Called to schedule an appointment for right at opening at 7:30am. I arrived early but the workers didn't show up until 7:32am (no big deal). I gave time for them to get settled. When I entered, someone was already on speakerphone calmly explaining that their starter still was having problems. I let the worker finish the call before I introduce myself. The worker can't find me on the schedule and suggests I leave the car so they can do the work when they have free time. I decline and take my tires and leave. Mobile tire installers are worth the convenience and timing. read more