I filed a complaint against Take Five/Googoo Car Wash on Carter Hill Road in Montgomery, Alabama in…read moreAugust 2024 . Big Five?Googoo car wash knowingly overcharged me $19.00 (rounded up) every month for six months, after they reduced their rates in January 2024. I did not know that the rate was reduced until I spoke with a carwash tech at the carwash six months later in June 2024. At my request the tech showed me the details of my account on the company's computer showing the six month period that I was intentionally overcharged.  I tried several times to resolve the matter with Big Five the owners of Googoo car wash via phone and email. I requested a credit for the previous six months, which I thought was a reasonable request, because I would be refunded due to their error, and I would continue being their customer. Take Five countered my offer saying that" they will given me credit for one month's car wash, and that they have no obligation to refund with they overcharged me. Take Five's perspective was it was my responsibility to change my billing plan. Which is absurd since I did not know there was a price reduction until six months later.  However, I have read other complaints on the BBB review site regarding Big Five from other consumers who experience my same situation and TakeFive issued them a refund after contacting the BBB. Currently Take Five/Googoo Car Wash has a "F" rating with the Better Business Bureau. Take Five according the the BBB has had "538 complaints closed in last 3 years 312 complaints closed in last 12 month." I filed a complaint with the State Of Alabama Attorney General's Office who contacted Take Five corporate office. According the the AG's office Take Five stoned walled them for several days initially denying that they had received a request for information from them and then they claimed that the had problems opening up the file that the AG sent them. In the end they said that posted signs at the car wash stating their price change however no such signs exists and I have taken pictures of the car wash to prove it. They actually have no prices pointed on their location the only listing of the prices is locate the touch pad screen when entering the car wash to purchase a single car wash or to purchase an ongoing membership. Please stay away from the unethical fraudulent car wash. To add insult to injury they are still trying to bill me for services after I told them to terminate my account. I use my cash app to pay miscellaneous bills and fund it accordingly.

August 2024. Broken equipment brushes in the one lane auto car wash. I paid for a deluxe wash…read more While going thru I noted that the twirling brush that cleans car hood and trunk did not engage or work during wash. SUV hood was left dirty with leaf bits. I pointed this out to staff and requested that I be allowed to go thru wash again, presented my receipt, and did this within 1 day. Staff refused and insisted I pay to go thru again. I paid for a second wash, with same problem. Staff was advised. No refund was offered. No premium service provided. Since equipment to clean hood and trunk are not working, AVOID this business.

2 things that never workout on washes at this spot:…read more Tire Shine always leaves dirty shine residue on the rim spokes. Soapy spots always left on rear view mirrors because the air blower never gets to it. I try to stand still in the air blower a lil longer but the track won't let you stay there too long and will push you.

The assistant manager Z is absolutely phenomenal! She consistently goes beyond to make sure my…read morevisit is outstanding. On my recent visit she assisted me with putting washer fluid in my Tahoe as well as vacuuming. I have never seen such an employee go beyond to ensure her customers are not overlooked. She needs a raise.

Called to get tinted front windows on a new Santa Fe. Was…read moreable to get in the next day. It was done in an hour! Great price and service!!

They got back in touch with me very promptly But Trendsetters Auto doesn't offer Glass repair.read more

This is a great instant car wash with great prices and some real nice people working here. If your…read morecar is filthy or just needs a shine, stop here. The high end prices are in line with other high end three minute washes, invited have my car detailed for the same price but right now I don't have 30 minutes to spare!

This car wash became Rich's Car Wash after April 2017 renovations. Car wash is good but free…read morevacuums don't have enough suction. Facility has BOGO and specials. I don't get a car wash often enough to enroll in club.

I really enjoyed the experience. They worked hard on it and addressed any small concern I might…read morehave. Thorough. Great job!

I confess that I haven't taken the best care of my car. I brought it in with a ton of pet hair in…read morethe back that I thought would never come out, and I was worried my paint would never look as good as it used to. These guys took extra good care of me, and now my car looks and feels as nice as it did when I took it off the lot that first time. If you want an above and beyond experience that will exceed your expectations, look no further. I would advise that if you want a full detail package like I did, you should plan on leaving it with them for a few hours if you can. Perfection like this takes time, y'all. Support local businesses!

Absolutely horrible experience would leave 0 stars if I could!!! Payed 85 for interior detail,…read moreoutside wash and wax and not a single one of these was done after 8 hours, except for rugs being vacuumed and driver door was sprayed with wax without being washed. Car paint was scratched and left with swirls. Dirt and clay were clearly visible from 20 ft away on entire vehicle. When confronted owner just returned half of the money and refused further action. When confronted I was called homophobic slurs, cussed out and he threatened to "beat my a**". I have never been treated like this in my entire life let alone by a business I have no idea how this man still gets customers

Should not even have one star when I take my car to get clean I wouldn't expect item to come…read moremissing as this is what happen to me and when I ask them about it was denied Guess iam find me a new place to get my car washed that is honest

The "DD" crew just blew me away on how incredible they did with my 2014 Caddy XTS... IT WAS A TRAIN…read moreWRECK when I took it in... Anthony and his fellow detailer attacked every 1/4 inch of my car... when I saw it, I hardly recognized it... trust me, it did not look this good since the day I bought it... The engine compartment even looked brand spanking new!!!! People this is the go to place for car detailing at the Show Room level... Cory, Anthony and Anthony's side kick, I wish Yelp had a 10 Star rating system, because you guys would get ALL TEN STARS...!

I took my truck here and asked Cory(Owner) for a truck detail because my new born daughter will be…read moreriding in the truck. He told me it will be $260 and I agree thinking it's going to to be spectacular job. When I got my truck back it's half ass work with dog hair still on the car, spots never touched in multiple places. I highly do no recommend this place. I paid my $220 and never coming back. Seriously, save yourself a head ache and go some where else. I still have a face mask by the side of the seat that wasn't even touched. I wish I could give it no stars. What a waste of time and money. Corey did offer to give me a free car wash or a refund half refund. I declined. If money was a issue I would have done it myself. This was a waste of time.

The most expensive, and worst, car wash in Dothan. Made a bad decision to go here when I was…read morepressed for time. Average wash, sketchy employees, and maybe 25% of the vacuums work at any given time. Needs to go out of business soon.

I stopped by this car wash in 2024 to wash my car. I was having trouble and an attendant came out…read moreand helped me and I got my car washed. From that point on, I was receiving a $22 charge on my credit card that I used and I was thinking that it was my husband stopping by and getting his car washed. In a recent conversation with my husband I discovered that the few times that he did wash his car at a car wash it was paid in cash so there were $308 in charges that were charged to me since 7/14/24. In asking around, I discovered that this particular car wash (Car Wash USA #433 Dothan AL ) did this to many customer who only went in on a one time wash. I have written my credit card company but if I can not get refunded, I will contact an attorney to stop this company from fraudulent activity.

such great customer service from the moment we paid to the time we left!!! the guys did a great job…read moreat prepping my car and had me in and out in a timely fashion during the rush!

From the owner: Take your vehicle to the River for the best express car wash around. We love for your car or truck…read moreto always be clean so your purchase always includes free vacuums, micro fiber towels, air detailers and our special cleaning solution. Join the Flood Club to make it even easier to keep your vehicle in top shape for the best value. Membership in the Flood Club gives you the choice of two unlimited wash packages for one low monthly price. Our top rated pay stations automatically recognize you as an important member by your car tag and let you right in. Join now at one of our pay stations or on our website. Your car or truck will thank you for being a member. Big River Car Wash is locally owned and operated. Call or visit us today!