I inquired about getting audio system improvements in my car. The owner seemed annoyed by my…read morepresence. It's too bad because they're near me and I want to truck out my ride. Instead I had better luck at Custom Radio, though they're a distance from me.

Not very happy at all that when they asked me if I would like any part of the interior concentrated…read moreon. And I said the head liner and I was told they don't clean the headliner no more. I mean, how dumb could that be? It's like saying you don't clean the backs of the seats. It's still part of the interior of the car. I never heard of anything so ridiculous. you need to change your policies

I called and left a message asking someone to call me back regarding a particular product that I…read moredid not purchase there (was a gift) but wondered if they supported it for service. Not only did Larry call me right back but he patiently explained suggestions for the issue and several options to look into fixing it. Only the third option was beneficial to him. Incredible customer service. Will always purchase from Base Electronics.

The team at Base are great!! Always there to help with any questions about audio!!! Great…read moreselection and some very s$xy #focal audio product.. Thanks Team Base.. Steph

Installed an amp and loaded enclosure for me. Easy to work with, scheduled me quickly and…read moreeverything works as it should.

I'm soooo grateful!I Love them! So after trying 4 other parts I finally found the right aftermarket…read moreone through them. My sound system guy blew me off and went on vaca with my stereo job 75% done. I went to this place and asked if they could attach the part for me. He got me right in and didn't hurt my bank at all. I bought a pain in the butt CD player/blue tooth/ aux/ Pandora/... Super hard to hook up system to hook up in a pain in the butt wired fully loaded car. The guy took a look and saw a fuse was blown because 2 wires weren't touching right. He fixed the wiring quickly, replaced the fuse, and had me on my way in less than an hour! How amazing!!! Save your time and $$ by going to these guys!

I called to get a quote for a remote car starter and they were so friendly over the phone and were…read moreable to get me in right away. When I got there for my appointment the ladies at the front desk for absolutely wonderful. Super friendly, welcoming, and went over everything! It's a plus that it's right by the mall so there's tons to do in walking distance while you wait. If you don't want to walk around though they do have a nice little waiting area inside. Overall it was fantastic work and even more fantastic service! Definitely highly recommend!

Ryan and the wife and kids were all great! Saw me right away. Quickly diagnosed my problem...and…read morefixed it at a reasonable cost. Ryan knows the Pythagorean theorem, if you've forgotten it.

Did amazing job on my cars and boat. Would highly recommend the team here. Joe is the man! He knows…read morehis stuff and is honest on what you are looking for. Clean jobs always done by Joe and his team. Thank you!

My dad got me a car starter for Christmas! He bought it from Darrylls, and had an appointment set…read moreup the instillation in my car for me - so I had no part in that process, but the guys here made everything else fairly smooth. I was scheduled to have my car dropped off at 9:30am, anticipating it to be gone for the entire day. They gave me the option to upgrade my basic starter (but I opted not to.) They said to come around before they were scheduled to close if they didn't give me a call beforehand, but instillation for it didn't take any longer than 5 hours. They called me at about 2:30pm and I went to pick it up at 4. Like a breeze! The guys here were very kind, straight to business. As a woman I didn't feel undermined in the slightest, as I have in the past when dealing with automotive business. Thanks, Darrylls! I'm definitely recommending their services to people I know!

Waow! I'm really out of words for Audio one ! I started looking for a place to work on the stereo…read moresystem in my vehicle in Batavia , stopped in Buffalo- Depew and ended in Niagara Falls, New York at Audio one ! I think it was Canada calling me , LOL. Jenn greeted me with a smile and chill vibes from the Rip. Chris was professional, patient , humble and cool from the start. I asked for a new sound system to my 2025 JEEP and a few other things. I was not disappointed. Extremely informative from Jenn and Chris . I invested a few dollars into my JEEP and I can say that I feel and know I received quality work . Nobody skipped out on my calls or texts and they kept it business when it came to the price . I got my military discount though . Thank you a million to Jenn and Chris for your professionalism, patience and amazing work on my vehicle. I have to figure out why I want done next at Audio one now ! LOL. All the way from Batavia to Niagara Falls, but it was worth it all the way around .

I've been getting work done there for several years. Alarm systems, Dash cams etc. I just had a…read morenew stereo and speakers installed to upgrade the crappy system that came with the car. Chris is a genius at doing installs! Everything was put in so that you wouldn't even know it was an aftermarket system. Highly recommended.

i wanted a sub woofer in my durango and custom audio was absolutely great with the install as well…read moreas helping me choose what i needed. im a local drummer and rock enthusiast and was looking for a sub that would serve rock music. Bill was great in his suggestions and now that the sub is installed it is exactly what i was hoping for. 5 stars to Bill and custom radio!!! sincerely, Tony T.

Took my son's car in to get a remote starter installed. Staff was friendlym had an appointment for…read more9a.m. car was done by 12. They were very friendly, explained the use of the starter and were very thorough. The cost was 300.00. I'm no car pricing expert but felt it was reasonable.

I went there years ago looking for an estimate, was told they would call me back the next day , it…read morenever happened, I was willing to give them another try, but after some of the reviews, I have to admit that I'm a little scared. On a positive note they do seem like nice people on the phone,

Great Experience, ordered a Bedliner took longer to get in stock NOT ATM fault, Sara is the best…read more she called multi suppliers to get it right, price point was good. Will do business again.

Bought the rider's adventure seat for my Royal Enfield Himalayan over the internet on a weekend…read more Seat was shipped first thing Monday morning and arrived as promised. Liked the seat and went ahead and ordered the pillion adventure seat the next week during business hours. Wasn't even an hour later and I already had an e-mail saying the seat has shipped. Only regret is I should have ordered both seats at once to save on shipping but that's not the shop's problem--I wanted to make sure I liked the first seat before ordering the second so that's all on me. Overall excellent service and I will definitely be purchasing here again.

Just purchased my new Scram on Saturday. The shop and Don were very welcoming and friendly. Don was…read moreamazing and answered every question, even the dumb ones. Very knowledgeable and helpful. Made me feel appreciated as a customer, unlike some other dealers. Thanks again Don. Looking forward to some miles and smiles!