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    Captain Mike's Sailing

    5.0 (2 reviews)
    Open Open 24 hours

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    2 months ago

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    7 years ago

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    Sojourn Bicycling & Active Vacations - Sojourn Staff

    Sojourn Bicycling & Active Vacations

    (10 reviews)

    The administration process run by Bibi the co owner with her husband is inconsistent when compared…read moreto others on the tour. She said several times they didn't "do that" when making requested arrangements but when another in the group made the same request (about a month later) Bibi changed her mind. When she contacted me to report her new service, I had already made other arrangements. I also got more help from my airlines in visa applications than from her. No help if shots or pills needed for the Vietnam area. For international trip assistance, she is not that willing to help. Defensive!! Tour leader in Vietnam was fabulous!

    In November of 2023 I booked a bike and barge trip out of Amsterdam for June of 2024…read more One month prior to departure Bibi, the president of the company, called to inform me that my name had not been added to the roster, the tour was full and my vacation was cancelled. The cost of the tour was refunded but no offer was made to make amends for their mistake. I contacted Nationwide, the company with whom I had purchased travel insurance, to file a claim to cover the loss of $2,450 in airfare. I had not purchased a refundable ticket given that I had travel insurance. Nationwide declined the claim stating that although they covered a wide variety of circumstances leading to trip cancellations, an error made by a tour company was not among them. I contacted Sojourn to inform them of the claim denial and to request reimbursement for my flight. They declined to provide any assistance. I have travelled with Sojourn over the years. Their refusal to offer compensation for their mistake, in my opinion, demonstrates a profound departure from their former commitment to client satisfaction.

    Captain Mike's Sailing - boatcharters - Updated May 2026

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