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    Capstan Yachts

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    5 months ago

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    Bosun's East Falmouth Marina - Bosun's - Mashpee

    Bosun's East Falmouth Marina

    (8 reviews)

    Boat a 2013 new Pursuit C260 and it sunk. They sent the boat back to the factory twice, redesigned…read morethe transom and the boat still sunk. Bosun's ignored the situation and now they are sticking their head in the sand. The owner Tim Leedham told me the engines were two heavy for the boat, but then never did anything bout it. They are the WORST I have ever seen and they do NOT stand behind their product.

    Here's how to destroy a once wonderful industry. I Bought a new boat from Bosun's in East Falmouth…read morein 2015 and they gave me what seemed to be honest, good, friendly service for several years, for which I paid them a lot of money for those services. We also put several hundred hours on our boat and we just loved it. Then In 2018 that all changed terribly. Bosun's Marine said they winterized my boat's 2 x Yamaha 350 engines, the generator, the water systems, the head, and so on, and charged me for it all the typical several thousand dollars. But the truth was that they never did any of what they said they did to winterize my boat that fall. I live in the West and could not go East and see that what they said they did was actually done. I had to trust them. The next spring I then again paid for their getting my boat ready for the 2019 season, including Patrick, their mechanic, saying that he did a sea trial of the boat and all it's systems and that everything worked just fine except that one of the two Yamaha 350 engines blew up and was destroyed as he conducted that sea trial. The only part of what he said that was true was that he had blown up the engine that had not been winterized properly the fall before. We found out later that he had never even looked at the generator, head or any other systems on the boat that spring. That was all a lie. They did no such comprehensive spring sea trial, except to blow up one of the two Yamaha motors. They then said that my boat insurance would not cover the engine and so they said it would cost me something like $40,000 to buy a new engine, and that that was my only option. After putting on the new engine they then told me my boat was all ready to take and use for the summer. So I went to Bosun's and walked through the boat and tested basic things. The generator did not work. It seems they never winterized it or changed the oil in it the previous fall or in the Spring. This lying to me continued to go on for weeks. They kept saying things were all fixed when they were not, and they of course kept charging me thousands of dollars more. I met with Tim Leedham, Bob, Patrick and others and they just kept lying to me and saying they had done it all correctly the fall before and that these things just happened when boating. Once the boat was finally seaworthy, months later, I decided to put the boat up for sale. I could no longer work with Bosun's or boat at and around Cape Cod. Since I don't live on or near the Cape, and the boat was at Bosun's, I had them sell it. I lost over another $60,000 from what similar boats, models and years were selling for during the sale of my boat. Bosun's Marine and it's owners and service people destroyed our family's love for boating, trust in Cape Cod marine-related people and services, and cost us many tens of thousands of dollars beyond what was remotely reasonable. The employees who knew what was going on would not talk to me for fear of being fired, and just said that the Bosun's Marina was just not what it used to be, and that similar experiences were happening with other boaters who used Bosun's. The whole experience was just awful, terribly costly, and so very disappointing, especially the blatant dishonesty of management and other employees. It was just the worst possible experience! I would obviously not recommend Bosun's to anyone. For those still using Bosun's, read your statements of costs for services very carefully and watch out for their over billing, double billing and extra parts and services billings. Check that services really are done. Or, better still, take your boat somewhere else, to a reputable, honest dealer.

    Rick's Outboard Marine

    Rick's Outboard Marine

    (10 reviews)

    Just brought my new HCB to rick's outboard and had a great experience with both Stephanie the…read moreservice operator and there head master mercury tech Ruben. There were easy to communicate with for setting up service for my boat and where able to compete all the maintenance on the boat when they said they would. Ive already recommended some of my friends to them and would not hesitate to use them again in the future. Looking forward to working with them more in the future. Capt. Derek

    Rick's has been my go to for my service for 11+years. Bought my bought in 2013, reached out for…read morerecommendations and Rick's was the one I chose. The decision wasn't due to logistics as they are 50 miles away from home, it was for the service and quality they offer. I still remember what was told to me from the start. "When you pick your boat up in the spring, I don't want to see you until the fall". This has stood true since the beginning, something you don't see when or hear of in the boating world. Fast forward to new owners, leadership at the facility. I trusted Rick to repower my boat with new motors, removing motors still in great condition due to service provided over the years but was time. Ruben now running the shop and Stephanie behind the counter managing Operations has been a great transition. Responsible, reliable and there to answer the calls whether for service or just a question. I will say behind the counter was bumpy for a bit but Steph stepped in and is killing it like a seasoned veteran of the business, getting you in for appointment, serviced and on the water as quick as possible. If it's service outside of their scope, upholstery for example, she lines you up with the proper person to get it done. What I like, 1 STOP SHOP! Rick, enjoy retirement. The teamwork of Steph and Ruben got this and is being left in great hands. When asked where I repowered or get my service, I tell them to call Ricks, ask for Steph and let them know I sent you, happy to put my name on it. You won't be disappointed! Capt Tracy

    Nauset Marine - New fridge in the galley. Old one was flush with the counter. ‍

    Nauset Marine

    (11 reviews)

    Nauset Marine did a short haul for us on our 32 foot ketch. We are very pleased with their…read moreprofessionalism and attention to detail which rivals the very large transport company located just off Cape that we've used in the past. Colin was extremely helpful in getting us booked on short notice. And Scott handled the move/blocking like a seasoned pro. If you need marine service of any kind on Cape Cod, Nauset Marine should be your first call.

    Dear new owners of Nauset Marine:…read more A long time customer and commercial fisherman who held Nauset marine staff and philosophy of association with my industry in high esteem, I was very disappointed with my first attempt (by phone) to speak with someone under the new ownership. In the past, we always were greeted by a human being when calling in; prompt connection to the proper department followed. Now, an answering service asks us the usual question after informing us of recent changes in the format. after being shunted to the ship store Department, I was informed no one was available to take my call: goodbye And dial tone. My response after education with the new business philosophy under new owners follows: While I have never owned a sport boat purchased from you, I and many other fishers have been "putting bread in your jar" through our commercial businesses. if you hope to keep us coming back, please replace the impersonal and poorly run communication system with the personal touch that made Nauset Marine what it was and always has been. You might also consider having an open house for your customers to meet and get to know you as well. I am sure the customer base, both recreational and professional, would greatly approve. I understand and appreciate you are not new to this industry. However many of us are "working men and women". We will be very disappointed if we loose the bond we have had with the business since 1961. Sincerely, Captain William Amaru, Orleans

    Capstan Yachts - boatdealers - Updated May 2026

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