When the experience begins with two employees unsure of how to ring up a salad...it doesn't inspire confidence. When you realize that the salad menu does not include basics like fresh peppers or cucumbers you start to question whether or not it's time to leave. We were hungry and just decided to stay. Definitely NOT a place to get a salad. I also ordered a classic Italian grilled. A grilled sandwich should not be served on an Untoasted or ungrilled cold roll. I will admit that the grilled interior of the sandwich was quite good despite the cold bread. The staff was friendly though slow and seemed to have not been trained regarding the register. Not likely to return or go to other franchises. read more

Online ordering makes things much easier! My order was ready within 10 minutes. I've had an impossible cheesesteak from here before and I love all of the toppings that it comes with. The option for a vegetarian version is awesome and it tastes very similar to real meat. I had to take a star off because for some reason it was dripping with grease! This made things very messy! Overall delicious! read more

Capriotti's Sandwich Shop - Impossible Cheese Steak - Sandwiches Near Me - Kennett Square, Pennsylvania

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One of my favorite Capriottis! Great service. Great hoagies! Not all Caps do a good job anymore but this one does

The cheesesteak subs are terrific! The manager and employees were helpful and that was a good thing for our first visit. The marinara sauce is perfect--neither too sweet nor too acidic. Get a sub to share as we did. Unless you are incredibly hungry! These are feeling hoagie. It is busy at this location and seating is limited. Social distancing is almost impossible for this location. Recommend regular checks of soda dispenser, since customers can sometimes be so sloppy and ruin its cleanliness for the next customer. There seems to be lots of carryout, and we ate outside. Umbrellas over outdoor seating would be nice. read more

Capriotti's Sandwich Shop - Half a cheesesteak sub with mushrooms, peppers, provolone cheese, & sauce. Delicious! - Sandwiches Near Me - Kennett Square, Pennsylvania

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I had an issue with my Uber Eats order and mentioned it in the review. The manager, Sean, read the review, contacted me and made me whole. He drove out to my house to hand deliver the fix. I'm impressed. The original order was delicious and delivered timely. I will definitely order from here again. Thank you Sean. read more

I ordered the Hot Bobbie, which came with turkey, stuffing and cranberry sauce on a hoagie bun. I have heard people rave about this sandwich, so I had to give it a try myself. Apparently it is like a local delicacy. I was not impressed, honestly. It was served cold and I guess I was expecting a warmed or toasted sandwich due to the ingredients and the name.... Seemed like a cold Thanksgiving dinner on a bun. Next time I think I would go with a Philly cheesesteak. Hopefully their cheesesteaks are warm.... read more

Capriotti's Sandwich Shop - Hot The Bobbie - Sandwiches Near Me - Kennett Square, Pennsylvania

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Stopped in for a quick lunch before heading to nearby Longwood Gardens. Opted for the smallest size of the Bobbie (basically Thanksgiving dinner on a sub roll!) Really, really good and quite large for the smallest of the four sub sizes. I had never been to Capriotti's before, but would like to have had my sandwich heated or toasted (not even sure that is an option.) I would definitely recommend this sandwich! My only reason for not giving 5 stars is because I thought the two employees behind the counter were not very friendly. I felt like I was bothering them. read more

Capriotti's Sandwich Shop - The Bobbie (Thanksgiving on a sub roll!) Smallest of the four sizes was plenty for me. Very filling. - Sandwiches Near Me - Kennett Square, Pennsylvania

How do you get off charging basically $11 after tax for a medium hoagie with literally, shreds of turkey meat on it?? Plus it tasted awful. I will be very surprised if I don't spend my evening hovered over the toilet. Never again!! Don't waste your money...if you want a REAL HOAGIE, head to Delco's Original in Painter's Crossing read more

Capriotti's Sandwich Shop - 'Turkey' hoagie.....which was primarily cheese, lettuce, onion and I ripe tomatoes - Sandwiches Near Me - Kennett Square, Pennsylvania

I can't speak for eating in, but it's a hoagie shop and it seems pretty standard. I love that they have so many vegetarian options!! The veggie Bobbie is my favorite and I also love the standard veggie turkey hoagie. The staff are always friendly and service is efficient. Also, kudos on the creation of the Bobbie, aka the most magical sandwich in the world...turkey, cranberry, stuffing...and just like that, I'm craving! read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Kennett Square, Pennsylvania

Nice sandwich shop but the woman behind the counter has a horrible attitude. We ordered a Wagyu cheesesteak online. When we got there we were told but they were too busy for our order and we had to wait 40 minutes for a sandwich. She actually decided yelling was the best way to deal with it when I asked the order to be cancelled. They finally made it but we had to wait and she was nasty to many other customers behind us. read more

Horrible service, do not use this Capriotti's in Kennett Square, PA. I ordered delivery on their website - they use door-dash, they don't even check your order before they let the door-dash driver leave their establishment. They refunded a portion of my order, said oh well, not their problem that door-dash didn't pick up my entire food order and that they don't feel they have any obligation to correct their mistake. They don't even check to make sure your entire order is leaving their store! HORRIBLE customer service, really poor management. read more

In a land far far away, this used to be a great sandwich shop. NOW...ohhh brother. First I'm a small business owner and they are simply close for me to run outfit I'm starving which may taint this review a tad. 8 times out of 10 they get the sandwich wrong, I order a simple chicken cheese steak..where it goes wrong is asking for american cheese instead of provolone lettuce , tomato, light ketchup. NO BIGGIE right. OOHHHHH Brother. I've learned to ask them to repeat it back and they still get it wrong. There is no excuse for how lacking in service accuracy this place has become. I write this as I just picked up another WRONG sandwich. FU Capriotti's read more

I want to love this place. I used to come to caps all the time when I lived this way. Something has changed... the bread didn't taste the same or as fresh, the meat was a smaller portion. Something tells me the workers are doing less but that's still a reflection on the company. Bring back the sandwiches I love! read more

We came during the lunch rush hour and it was very busy. You go yo the order here window and order the sandwich, drinks, chips, and whatever else you might want. Then you wait.. We waited for about 30 minutes for our sandwiches so we were really hoping that it tasted amazing. You also have the option of ordering onling or through the app in advance. We ordered a large 20" bobbie and a medium 12" slaw be joe. The bobbie tastes like cold thanksgiving leftovers on a sandwich (turkey, cranberry sauce, stuffing). If the stuffing had been tastier it might have been a good sandwich. The slaw be joe was even more disappointing. Subpar slaw subpar roast beef suboar sandwich. Plenty of parking as it is in a strip mall. If its your first time download the app for a $2off coupon! read more

Capriotti's Sandwich Shop - Menu - Sandwiches Near Me - Kennett Square, Pennsylvania

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I used to love Capriotti's but lowered my rating because their sandwiches have gotten much smaller and less meat. The bobbie is still a great sandwich though. And as others have mentioned this place is dirty. Owners- you need to retrain your staff. I won't be coming back to this location. read more

Capriotti's used to stuff their subs, almost too much. They have cut back to where there's hardly any turkey on the roll. Won't be going back. Too expensive for such a skimpy sandwich. read more

Capriotti's Sandwich Shop - Where's the turkey? Capriotti's continues to lower the amount of turkey on their subs. I won't be going back. Too expensive for so little. - Sandwiches Near Me - Kennett Square, Pennsylvania

I love Cap's food, especially the one in DE I first went to, but many of them, including this one in a "ritzy" area near Philly, appear dirty. The design & all is fine but this place needs a thorough cleaning! read more

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This used to be my favorite sub shop in the world but this location seems incapable of getting the order right. I told the guy no cheese TWICE and he said "I got that" and guess what? Cheese. And Mayo, which I asked not to have. They do this every time now. read more

I was in the shopping mall and called for a pickup order for one sandwich. After being placed on hold for five minutes I drove over and parked in their lot. Only 1 other car there I was told it would be 20 minutes for a sandwich. Subsequently canceled my order and hung up the phone read more

Aweful service no manager always get order wrong Also not clean there are many better options near by

Done with Capriotti's. Did a large online order from here asked for one of the Bobbie's to have no mayo on the roll. The receipt had it right unfortunately the sandwich did not. This is the 3rd time they have not followed my request for no mayo so moving on from ordering there again. read more

I never leave reviews but this experience was so awful I feel like it's a public service. First, the place is dirty, really dirty. It's run down too but I get that renovations during COVID would have been tough. The manager was sitting at a table yelling at the staff including that they should throw out all the meatballs at the end of the day, right after my son ordered a meatball sub right next to her. It took 25 minutes to get two sandwiches and a salad because it's so disorganized they just forgot. When my son opened his sandwich at home, there were several hairs inside the wrapping. Food was mediocre at best. Bright part of the experience was the young man that took our order and brought out the food. Really polite and professional. read more

I paid over $13 for a Turkey hoagie which was absolutely horrible it was barely any meat it was extremely dry the pickles taste really sour it made me sick to my stomach. I was extremely disappointed. read more

Go for the Hoagie and leave the steak. We ordered both and while both taste good the cheese steak hardly had any meat. See the pictures and you decide. read more

Capriotti's Sandwich Shop - Cheese steak hardly had any meat. See the pictures and you decide. - Sandwiches Near Me - Kennett Square, Pennsylvania

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Horrid. What a joke. For the price they charge for an Italian hoagie you'd expect some meat. Better off for the price going to Primo's or even saving a buck and go to wawa read more

Capriotti's Sandwich Shop - Classic Italian Sub - Sandwiches Near Me - Kennett Square, Pennsylvania

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After two crappy salads I think I am done with Caps. I included a picture. Waited 20 minutes for a salad that looks pretty from the top but weighed in at about 5 ounces. That's about $22 per pound they are charging for salad. Canned tomatoes now. Everything canned except the lettuce. Didn't call my name, had to go up and ask for it since I realized it had been sitting there couple minutes. read more

Capriotti's Sandwich Shop - Looks nice but - it might be an inch deep. Their tradition of skimping on the cheesesteak meat has spread to the salad station. - Sandwiches Near Me - Kennett Square, Pennsylvania

This is a standard Capriotti's shop; nothing exciting or different as compared to all the others. It's basic inside, but the food is good! My family loves the Capriotti's turkey sub, since it has the shredded turkey. It's delicious! We recently placed a big takeout order. It was ready within 30 minutes. We ordered our subs with turkey, cheese, and lettuce, then got the tomato, pickles, peppers, onion, oil, and mayo on the side. This worked well because then everyone got whatever toppings they prefer. Also, it keeps the bread from getting soggy if it sits in the fridge for a couple hours. They package the toppings up really nicely, which makes it easy to serve buffet-style. read more

Same Caps great sandwiches....terrible service 2nd time in a row. First time, they just didn't have our ticket that we called in (queue a 25 min wait with 2 kids under 3). Second time, tired calling to wait on hold (listening to them take orders) for 10 min before hanging up because I had arrived. Ordered, and waited 30 min, one person making subs at the pace of a tortoise while 2 others stood around (the person on the cheesesteak grill was hustling though)! So, next time I will stick with Caps, just a different location! read more

Delicious food and great service! The Bobbie is the best! Their rolls are fresh and yummy

Caps for me was this super high standard type of place when it was small time in Wilmington DE. There are now caps everywhere! Great for them and the sandwich is still pretty good. I am just not sold on the extra bells and whistles that seems to be standard width most things these days let alone sand which shops. Technology, it can be a a game changer in the proper application....however if the execution isn't right it's all for not. Caps app is pretty cool, ordered up and paid. ETA for sandwich completion was 18 minutes as the app informed me. Perfect, ran to the store grab a few things we needed for the house and headed over to the store. I actually hurried over since it had been 20 minutes already and my wife get hangry you know. So I arrived and the ordered actually wasn't ready for another 20 minutes more than double the time. My wife actually wanted to bail on the sandwich but we stuck it out. Just seemed to be unorganized from waiting inside for 20 minutes observing wonder when my name would be called. read more

It's a reliable sandwich shop, the food is consistently delicious, but the people here are just SO friendly and the reason I'm a regular here. LOVE the chicken cheesesteak and they finish it off just the I like it! read more

I was visiting my hometown and wanted a good sandwich, and my sandwich was excellent. The poor review is for the lack of cleanliness and service. It was like there was no adult supervision of the teenage employees. I visited on a Sunday at 3pm and the restaurant was not busy. One teen employee was on break and eating at a table and another was working the grill. After standing at the counter for 2 minutes the grill cook apologized and went into the back and found 2 other employees. One took my order and I went to sit down but of the 10 open tables none were clean. I'm a sloppy guy so I'm not nitpicking, I can dust off a few crumbs and be fine but I mean they were pretty gross, sticky, and with wet food drippings. I asked the teen female at the counter if someone could clean a table. She asked "which one?" to which I replied, "Whatever one you clean, I'll sit there." She gave her squeeze bottle a few squirts and two cursory wipes with a rag and went back into the back room, leaving the other 9 tables still gross - including the table formerly occupied by the other teen employee who was now finished and left his table dirty. Waiting for my order the grill cook noticed the man at the table beside me had 1" of soda remaining in his soda bottle and no food. He was waiting on a cold sandwich that never arrived. So the grill cook went into the back again to pull other employees out to make that guy's sandwich and my sandwich. So the food was good, but when I see such questionable clenliness on the customer side of the counter I get really concerned about what I don't see in the back. Whoever was working the grill was the only employee who had any situational awareness despite having a grill full of food. The other 3 employees were pretty useless. read more

Hello, I'm a food delivery driver and was sent to Capriotti's for a order to pickup and deliver. I just finished a delivery and it took me 10 minutes to get to Capriotti's and when i got inside the lady said it would be a few minutes and that they were shorted staffed. As a delivery driver you make you money on how many delivery's you make. I said ok and stood over to the side watching the lady keep taking orders for walk in customers and then put the food slip on the rack to be made. I noticed the rack had 3 delivery orders on it when the lady was finished taking orders she started to make the sandwich's of the people that just ordered and ignored the delivery slips. I saw 1 man ask for his money back for drinks that he didn't want and after 5 minutes of waiting just walk out the door. another delivery driver came in and ask if his was ready and the rude lady said not it will be a few minutes when the driver ask if she had a time frame and she NO, so the driver just walked out the door. So I'm in the store 10 minutes when I ask again when they were going to start to make the delivery orders when the rude lady said we are short staffed, I must of heard " were short staffed " about 5 times from the lady during my wait in the store. Another delivery drivers comes into the store and asked and is told a few minutes when i said to him its going to be a while because they put the delivery's on the back burner when the lady said to me don't talk bad about the store and that i could go outside and she would bring me the food. I waited a total of 15 minutes and already had a delivery that needed to be made from Applebee's. I just had to cancel the delivery for Capriotti's and I'm sorry to the customer that didn't get the food they ordered. That old rude lady need customer service training and the store should made the orders in the order they come into the store. read more

Usually I get Capriottis from West Chester, PA but just grabbed a sub from Kennett Square location to go and they made a real poor sandwich. I asked for double meat, didn't get it, asked for Swiss, got Provolone and the toppings were all over the place. Oh, asked for oil on the side and got like a tiny tiny bit for a large sub. Super disappointing. I was hangry too. read more

Sandwiches are always decent-pretty good. Order ahead of time during lunch or dinner hours. Waited half an hour for 1 sandwich. That is unacceptable. Emailed like Alison below said, never heard back. read more

I hate to bash a place with such great food but the service here is way too far below average! Have ordered about 4 times and the order has not even been close to correct once. We are talking a sandwich here... Mayo, lettuce, turkey, cheese and hot peppers..... Not sure the disconnect with the staff. If you do order be ready for your food to be made wrong and most likely a weak weak weak portion of meat to top it off. Sorry But enough is enough with these guys! read more

Dirty, all the employees smoke right outside the door and they always run out of bread. It's a sandwich shop- you shouldn't run out Of bread. read more

Three stars for the food but would give a 1 for cleanliness, as others have mentioned. We tried the Bobbie sandwich (shredded turkey, cranberry sauce, stuffing, mayo on a hoagie roll) and it was very good. The turkey seemed to be high quality which was unexpected. It's not the best sandwich I've *ever* had but was very decent if you're looking for something quick while out and about. However I'd suggest taking it to go because the tables were covered in crumbs or else very wobbly. read more

Good place for sandwiches. I got a salad - don't order a salad, get a sandwich. Still, better than nasty other places like chubway or plimpie, etc. read more

Sandwiches are 'ok', what never ceases to amaze me is the Staff's indifference bordering on rudeness. I feel like such a burden and inconvenience asking for food from them- How dare I? I continue to go back as there are no decent cheese steak places in the Kennett Square area. But there are days when I just can't stomach the rudeness and head out for pizza somewhere else instead. read more