On Wednesday 9/6, the delivery driver Jimmy called and said it would be between 10am-5pm. I asked…read morefor a smaller timeframe, and he advised me to call later that day. The store closed at 8pm so I called at 6pm to inquire about a smaller timeframe. The employee said that someone will call me in the morning (Thursday) I had a flight to catch Thursday evening so I would have appreciated an ETA.
Nonetheless, I waited until Thursday. The delivery driver Jimmy called at 12:18pm and said he had to pick up my chair from the Marietta store and would be to me by 1:30pm. I didn't hear from Jimmy until 2:30pm when he called to say that there was traffic and he is just now on his way to the Marietta store. So, I said are we talking about 3:30 that you will be here? He replied yes! At 3:45pm, I called him back three times and it went to voicemail. Then I called the store and asked for a manager. I spoke with James who assured me that he would call me back within 30 minutes. Well 39 minutes passed so I called the store back yet again! I spoke with Jeremy who asked me to stay on the line so he could locate the driver and give me an ETA. He told me that the driver was in Dunwoody/Perimeter area heading towards me. It is only 20 minutes from there to my house but I said Okay so in 30 minutes, they should be here. He said yes and please call back if they weren't. So, 40 minutes later, at 5:04 Jimmy and the other delivery person arrived. It took them about 45 minutes to bring everything in. Jimmy asked me which direction did I want my sectional so he could put it together. I told him and he put the sectional together. He brought both mattress sets in and asked if we wanted the plastic off. I replied Yes, please take the plastic off. My chair was in a box, so I asked him, "Are you taking the chair out of the box? He replied yes and took the chair out of the box. It is a little after 6pm and Jimmy has the clipboard in his hand asking me to sign. I asked him if he was putting the bedroom set together and he said Oh no! We are just supposed to drop the stuff off. Excuse me sir, you clearly just put my sectional together and took the plastic off the mattresses. My daughter had a whole new bedroom set in boxes still sitting in her room. This included a headboard, frame, nightstand, and a dresser. The headboard had LED lighting. So, I called the store with Jimmy still there and spoke with Jason who said I was misinformed. I said what furniture store offers delivery but no setup. I told him that I asked about delivery and setup for $110 and NO One including the other two other employees that were standing nearby said that American Freight just dropped off your items but doesn't set up. I was beyond upset. Nonetheless, James said that he would personally come and put the bed together on Monday 9/11. As Jimmy the delivery guy is leaving. I noticed that there were some roller wheels inside my chair cushion. So, I go outside and ask Jimmy what do these wheels go to? Jimmy looked me dead in my face and said oh that is for a desk and I handed him the roller wheels.
At this time, I am getting ready to head to the airport. My daughter asked the neighbor to help her put her bed together. So, as I am in the car heading to the airport, they FaceTime to inform that they have the wrong posts. Instead of a left and a right post. There are two left posts. Sigh! So I called Jeremy at American Freight. We agreed to FaceTime with my daughter so he could see exactly what the issue was. So now, it is crystal clear that the bed has the incorrect parts. Jeremy offered to come and put the bed together on Sunday 9/10 after my flight landed. On Sunday 9/10, I called American Freight and spoke with Jeremy. I asked Jeremy if my chair is supposed to have wheels to swivel? He said yes. So, I told him about the exchange with Jimmy about roller wheels. Jeremy said "We do not even sell desks SMH! We both agreed that he would come on Monday 9/11 with wheels for my chair and the correct parts to put the bed together. Jeremy called me Monday morning and said that there was a delivery nearby me so the delivery driver will drop him off and swing back to get him. Cool, no problem! So as Jeremy is attempting to put the bed together.... Guess what? The bed is silver but two of the panel boards are black. Smh! I am past disgusted at this point. I agreed to take Jeremy to American Freight to get the correct part. The store is only three miles, so it was not a problem! And I needed this handled asap. We got back to my home and Jeremy put everything together including the wheels on my swivel chair! I am highly disappointed in American Freight especially that old liar delivery driver Jimmy. I am thankful that at least ONE employee Jeremy actually took the time to correct the problem. I will never purchase from American Freight again! It is just not worth all the issues.
