Great visit at the Portsmouth location. Service was quick and very reasonable. I changed my oil and…read morecabin filter. They topped off my fluids, offered me water, and were extremely kind.

20 minutes in and out. If you're military and stationed in the area, this location is a must. I've…read morebeen here in the norfolk area for 4 years, and haven't found a reliable place for routine maintenance on my vehicle, until now! Shane, darliyah, and Gabriel were awesome. Like I said, if you're military and you need any kind of maintenance on your car, this location is Essential! Great discounts. The pricing was fantastic. The Netflix show Tires would be very proud.

This business has helped the youth in many ways and I can't say enough about their fortitude. I…read morerecommend them to anyone. Here recently, they are sponsoring an Olympic Wrestling Gold Medalist. He is coming into Norfolk, VA to inspire the youth in the toughest and oldest sport known to man! This is a well-rounded group capable of just about anything. 5 stars * The wrestling gold medalist is Kendall Cross, and he will be doing a camp at Norfolk Collegiate on June 17 and 18. Registration starting at 5pm, Friday. Itinerary is below: Location: Norfolk Collegiate June 17 (Friday) Registration: 5pm Session I 5:30-7:30 June 18 (Saturday) Session II 9:00-11:00am Lunch Break: 11:00-Noon (Bring bag lunch) Session III Noon-3pm Price: $120 * There will be 7 hours of technique coming straight from the Olympic Training Centers around the world!

As of June 1 Old Dominion automotive is under New Management. Jimmy Brazeau a former long time Car…read moreGuy is at the helm. He was with A1 truck and auto who use to be in the building for 15 years. He is assembling a team of technicians and has Dan formerly of Quality transmissions doing all the transmission work in house. Stop by I think you will be glad you did. It's great to have a quality honest shop on the west side!

We've been regular customers for the 4 years we've been in Norfolk. We follow the VW recommended…read moreroutine maintenance schedule so we're comfortable with our car's proper aging progression. They know that we see the vehicle as our terminal car and do all that's needed to keep it going in top notch shape. They tell us on in advance if unusually expensive unusual work on the schedule will be coming up in the near future which helps us budget and avoid sticker shock. Carrie, Adam and Curtis are great to work with and Daryl, their certified VW mechanic, does the outstanding work on the car.

Coastal Import Repair is a gem. The owners are good people and the repairs, analyses, etc., are on…read moretarget. They have gone "above and beyond" and finish the work quickly. We're so lucky to have them here in Ghent.

I have always had a positive experience here. I appreciate how down to earth and kind the staff…read moreare. I usually just go for an oil change but recently had a bigger issue. Jason was very knowledgeable and the manager Ubaldo gave me sage advice and recommendations. Car stuff is never convenient or cheap but I never feel like these guys are trying to pull the wool over my eyes; it is helpful to check the website for any relevant coupons though. I will definitely continue using this Firestone location.

I never take my cars anywhere but Firestone. I like that they have all of my vehicles history…read morerecords, they are always fair priced, and always super helpful!I

Very friendly and real. Affordable prices with fast and good quality service. Came here to get my…read morebrake fluid flushed, hvac maintenance, and replaced my ac compressor. Would come again in a heartbeat.

I took my car in for a state inspection. They found 5 things wrong with the car. They were able to…read morefix 3 out of the 5 and the only reason they could not fix the other 2 was that they don't work on exhaust systems and the auto stores didn't have a clock spring in stock. So i ordered the clock spring online and I found that Big Al's works on exhaust systems. When I took it for reinspection it was finished in under an hour. I would recommend this shop to other people.

Complete bait-and-switch. I looked up tires for my son's car on the main website. Chosen tires in…read morehis size for his car were Continental PureContact LS in 225/45R17. Lists on the national website for $153.99 each. Reserved them and scheduled an appointment 3 days later. When we got there, the manager (Elijah) said he didn't stock those tires at all, would need to order them, and the price on the website was wrong and they were $100/tire MORE expensive ($400 more in total ABOVE the quoted price). Told him this was unacceptable and showed him the national website. When asked if he would honor the advertised price, he said No. I was met with a shrug and "Well, there's nothing I can do." Needless to say, I did NOT buy those tires. Will not be back for any reason.

I recently called in order to inquire about the cost of getting a tire replaced. The receptionist…read moresounded short and agitated by my call and inquiry/quote information: "Tire size? Ok, one ninety seven.". How about saying something like, "Yes, I can help you with that information for a quote. What's the tire size, please?" I guess my business isn't desired. My family will be going elsewhere.

Needed a water pump for my Porsche Boxster and was looking for a good independent shop. Another…read morelocal Euro specific shop (with Porsche listed on their site) didn't want to touch it. I called Eddie and he said he'd do it. They replaced the water pump and thermostat and I had the car back so fast I didn't even miss it. Car runs and zips like it should!

Don't do it; they will mess up your car. Terrible experience! It cost me thousands of dollars, and…read morein the end, I had to get it towed to another shop that could actually get my car running the way it should be.

On June 16 /2025 stopped at store 0066 change the oil and to replace fuel filters, on my 2010 F350…read moreLariat with 30 day tags, which I supplied. One of techs told me they were out of the fuel filters, said they would use mine from Auto Zone. Four hours later it is being towed to Ford dealer. Cracked fuel filter housing. Cost, over $1000.00 to start. Jiffy wants me to sign release, give them routing numbers to start sending money to me to pay dealer! Family member lawyer says DON'T! I will be looking to retain lawyer today. Update! Shortly after posting this, I received phone call, as well as dealer, it was going to be taken care of!!

While my truck was waiting for a bay to open, an employee started berating and threatening bodily…read moreharm to another employee for everyone to hear. He happened to throw in some racial remarks while at it. One of the most unprofessional things I've witnessed. Immediately removed my truck from the queue and will never return. Complete joke of a work environment.

These guys are beyond professional. Great service and reliable work. They kept me up to date on…read moreevery portion of work I had done on my 2017 F150. In my honest opinion as a consumer, this is a business that has my respect and good faith in their work and word. Check them out the next time your vehicle needs some TLC

They are cool. And reasonable to work with good prices i'm a good customer service.............read more