Special shoutout to the CWC online "portal," which gives you the idea that you're completing forms in the 21st century, but actually operates like some of my other small practice doctors who ask me to extensively verify all my information every time I come in. I also agree that you can't really schedule an appointment via the portal because the portal doesn't connect to your doctor's schedule in any way, so it's just making a phone call with extra steps. The front desk WILL call you and they will offer appointments at extremely inconvenient times. So, while I agree with the other reviewers to a certain extent that the admin practices of this office are uniformly horrible, I would also like to give a shoutout to various doctors I've seen at the practice who have also been absolute garbage: * Dr. Norman: a surgeon who had to try two times to properly insert a copper IUD (for anyone who's had this done: you know how much that would suck) and then cut the strings too short so that I've had to have ultrasounds since then (the first one just a year or so after his "expert" insertion) to determine if it's still in place. Recently, I've discovered I can't get it removed in the standard way so I'm going to have to pay to have surgery to get it out. Although the current practitioner I saw at CWC assured me that insurance would cover -- yes, I understand and I also understand how coinsurance works in addition to the money I've already spent on the ultrasounds. If I didn't have insurance I wouldn't be able to afford to get this resolved. * Dr. DeQuattro: who I went to after my very non-pregnant self was producing milk under the delightful pressure of a mammogram. She ordered an additional mammogram and a breast ultrasound and told me that since it wasn't breast cancer it was just down to whether it "bothered" me or not. This was in 2020. * Dr. Munsen: Shoutout to her since I did happen mention the unfounded lactation in passing (remember, I was told that it was just a nuisance and not a real problem). She performed a blood test and said I should go see an endocrinologist. As it turns out, it was a small tumor on my pituitary gland. This was in 2022 so I burned 2 years not doing anything due to Dr. DeQuattro's "guidance." Since then, she's been more focused on telling me about her vacation plans and every so often casually recommending a hysterectomy. I've asked her several times why she's recommending such an extreme surgery and she's never given me a straight answer but, hey, if you've got doctor money go on those world tours I guess. On the whole, I'm sure there are great doctors in this practice. There sort of have to be on balance because CWC is gobbling up all the providers in the area. I didn't care for that when CVS did it and I didn't care for that when My Eye Doctor did it. Caveat emptor. read more

Don't even try to make an appointment with this office for the future. I had been going to this office since 1975 and loved my doctors but my experience with the office staff yesterday was horrendous. Completely rude and incompetent office staff and antiquated appointment scheduling system. It took me four months of frequent phone calls to be able to make an appointment for my sem-annual checkup. Traffic delayed me 5 minutes for the time they gave me for my appointment, I had even pre-registered/certified online before the appointment to have all the "paperwork" filled out, so they bump me out 2 and 1/2 months as a new patient. I'm NOT a new patient, they have the appointment down for 15 minutes earlier than what I was told the time was for, and because some incompetent person entered me as a new patient appointment, the time required for the bumped-out appointment is far longer than necessary so it can't be squeezed in for an earlier date. I am NOT a new patient. I am 76 years old; my record goes back to at least 1975; and it shouldn't take 6 to 9 months to make an appointment for a followup checkup. In any other doctor's office, if my doctor says "See me back in 4 months, or 6 months, or a year." you can go out to the front desk and make that follow-up appointment. But not with this office. They make you call in every 2 to 3 weeks for four months before they can bring up the calendar in their "system" in order to make an appointment. In order to make an appointment for the end of November or early December, I started calling in August getting responses: "call back in three weeks to get an appointment in November". Three weeks later, it is "call back at the end of September." Then "call back at the end of October and MAYBE we can see November then". At the end of October, it is "call back mid November". Finally, in mid November, I am able to just barely get squeezed in for a Dec. 27 appointment. And now they bump me out two more months. How come they can see their calendar two months out to push me out even further when they couldn't see the calendar four months in advance back in August or even a month in advance in October? When I stated I am NOT a new patient, they were able to bring it in three weeks but not until February 2! They don't care about serving established patients. They especially don't give a fig about caring for elderly patients for their regular checkup. Don't bother trying to see them--their office is incapable of modern calendar appointment scheduling and their office staff is completely lacking in ability to look at patient records and handle making appropriate dates to be seen. read more

I've been to see Dr. Coates for three years now and have never been happier with having her as my GYN! She's SO knowledgeable and takes the time to explain things I don't understand. I love her beside manner! If you need a new GYN, do yourself a favor and go see her! She always makes me feel comfortable. read more

This review is for the front desk staff to be clear. The doctors have been fine. Do not come to this office!!!The staff have inputted the wrong insurance number and information, botched up claims, delayed responses, and lost medical records. To add insult to injury, the front desk manager rolled her eyes at me and acted like I'm ruining her day when asking for a correction. And the billing manager acted like it was my fault for not contacting her directly when all I can do is use their phone triage answering system. There is a total lack of empathy for pregnant and postpartum mothers the way they behaved. Instead of pointing fingers - blaming someone else for their mistake - they could simply fix the issue. It shows a sense of immaturity the way they deflect blame. Months later, I'm still getting full medical bills without insurance adjustments. read more

If you are reading this Yelp review and are thinking about going to CWC in Silver Spring off of Georgia Avenue...PLEASE READ this first. I am warning you now so you do not have to waste your time and pull your hair out. Please run from this zoo and find another place for your OB/GYN concerns. This location has a few outstanding doctors and I am sure there are probably others who care about their patients but the huge problem lies in their staff. I have come across a bevy of clueless, grossly incompetent staff in the front desk, billing, nursing, assistants, on their phone banks and their horrific parking set up. The doctor i was seeing for YEARS was one of the best ever and I had to give her up due to the incompetence and disregard of the staff. I have no clue how they stay in business with the way they handle their patients. There is no sense of care and respect. Also, if they call in a prescription they bungle it and you needed it like yesterday and they are so incompetent they wait 37 hours to ask the doc. Insanity. Stay away from them and you will not regret it. read more

Probably the worst experience I have ever had with a doctor's office. I should have read the yelp reviews before going, but the google reviews were good and I was unaware so I went ahead and made an appointment for a bartholin cyst. They scheduled me to see a midwife who was not able to diagnose me nor perform the procedure that would be necessary to drain it. So I made another appointment and requested to see a doctor this time, but told them I did not want to pay a second $50 copay to come in a second time for the same issue when they should have just made me an appointment with a doctor to begin with. I had told them what my issue was from the start and they chose to make me an appointment with a midwife. At the second appointment, I had to argue with the front desk staff the first 20 minutes I was there and repeated the problem to three different people, but the copay was still not waived. Oh, and when I spoke to a nurse the previous day, they told me someone would call me back by EOD about the copay issue, but no one ever did. After a while they finally told me to call them when I get the bill, but I have no idea if they will honor it by the time I actually get it. When I finally did see the doctor, she said that I did indeed have a bartholin cyst and didn't understand why the midwife had notes down that it wasn't. She also said that she could perform the procedure but always does it without anesthesia. I was hesitant to get it with no form of anesthesia or drug to make me less freaked out about the prospect of getting cut in the most sensitive area of my body. I am going to get a second opinion, but definitely not from this practice, because I am unsure whether or not anesthesia is the norm for this procedure. So two appointments and possibly two copays later, I'm feeling like I wasted my time, sick leave and money. Definitely save yourself from an excruciatingly frustrating experience and go elsewhere. read more

There is lack of care when it comes to maintaining records, booking appointments, and timeliness. Without getting into too much personal information, there was improper records stating I had a diagnosis that was never discussed or mentioned to me and that I had removal of a birth control device that had never been removed. read more

Many insurance changes ago I came here for annuals exams with the midwife, Fran Knoll, who was awesome. Fast forward to this year, when I was referred here by my PCP after some troubles that required I see a gyn. Big mistake. I was placed with Dr. Deanna McKenzie. How do I put this... she seemed loopy. Efficient and competent but just kind of odd. Not much of a bedside manner either. At one point during my exam, she asked "is Dr. McKenzie torturing you?" and laughed like an evil scientist in old movies. I can take a joke better than anyone but she did not seem like she was joking... Weird. I decided to get the hell out of there when she called me to discuss the surgery I had scheduled. I had some questions about the anesthesia that would be used since I have a heart condition and she flippantly replied that I could just talk to the anesthesiologist when I get there. She then said (and this is an exact quote) "you know the medicine Michael Jackson was taking when he died? That's what we'll give you." WTF???? That is absolutely one of the oddest things anyone has ever said to me, let alone a doctor. The staff is disorganized and not very friendly. I was also very irritated that they did not consult with me to schedule the surgery- I just got a call from Alicia B. stating my surgery date and time. I let it go the first time but weeks later I got another call stating that they had to reschedule and giving me the new date and time. How hard is to call the patient and make sure the time and date works for them? I mean, you're a surgery coordinator so coordinate! I'm so glad I sought a second opinion and found a new doctor. BTW ladies, please be aware that civil suits are public records and are online in Maryland. Having looked up the doctors in this practice, I will NEVER return. read more

Dr. Coates was great! I liked that we actually talked in her office before my appt since i was new to the practice. She took information about my overall health and we talked. She was amazing. The office management could have been better. I called requesting information about the patient portal and was given the token number was not given help on how to add the practice. The receptionist tried to say she didn't think i could add another practice but i told her that wouldn't make sense there were instructions saying it was possible however the instructions were not clear on how to add a practice. I later figured it out by myself with no help from the practice or google quite frankly. Ultimately the wellness visit was great. read more

I chose CWC from some online reviews and based on my insurance options. For my initial exam, I waited for about 30 minutes in the lobby. Not too bad considering it was my first time at this office. I saw Dr. Melinda Munson. She was nice enough, but not really engaged. I was interested in contraception, and told her I had researched a particular brand that I was considering. She said okay and really didn't provide any additional information or options. If there was any conversation, I was mainly the initiator by asking various questions to make sure I was finding out exactly what I needed. I have been peeved with the office, because it took me contacting them at least three different times and about a month-and-a-half to refill a prescription I needed. And when I called in the last time, the receptionist had a very condescending attitude and her tone suggested I was bothering her. I don't know about anyone else, but visiting the OBGYN is never really a pleasurable experience. But it could be made a lot better by just having an engaged physician, and by people who take your requests seriously and not just another thing they have to do throughout the day. I will definitely be looking for a new doctor and office. read more

Update: I had a second kid with this practice...still super pleased. For my appointments I saw Midwife Sheila Bennett. I REALLY wish Holy Cross allowed midwife's to deliver, but sadly they don't...or they didn't a year ago when I had my second. I was previously midwife adverse (for no real reason, just not well versed on how great they can be) and ended up seeing both Fran Knoll and Sheila Bennett early in my last pregnancy and fell in love with Sheila (Fran is also great). Shes so extremely personable and actually truly a caring person, there is just something different about being followed through a pregnancy by a midwife. She would ask about my family, she remembered stories about my parents, asked about my exercising (which I mentioned in my first appointment with her was a very important part of my pregnancy). On top of all this, the care was fabulous. I knew 99% of the doctors at the practice, so knew when I went into labor I would probably get someone I was familiar with but hoped labor started on a day that Ein, Dequattro or Norman were on call. I ended up being delivered by Dr Del Ninno and she was great. She went so far as to show me the placenta, explain how it worked, showed the sac it was attached to, etc. I wasn't expecting it, but it was a pretty cool. The wait times seem to have gotten noticeably better and I'm a fan of the kiosk check in. I also had a billing issue with an ultrasound that was really random and I'm pretty sure the fault of my insurance, but after going back and forth with them with no success, the billing department at CWC was super kind and worked with me to lessen the blow so to speak. read more

My experience with CWC has been so awful that I am switching in my third trimester. I am still trying to get a pricey copy of my medical records that I have paid for because for the 3rd time in two weeks they can't find my file. I wrote a long review on another thread for the Silver Spring branch: http://www.yelp.com/biz/capital-womens-care-silver-spring-2#hrid:lzd21_RPF7oM--TZkmXakw read more

So before today's appointment I did not really pay attention to what the other reviews said and thought it was an isolated incident. Coming to think about it, as long as I have been a patient...going on 5+ years they have consistently had the same issues. Having seen Dr. Klein, I can relate to the lack of empathy. I don't want to go to far into details, because I like my doctor (not Klein), nurse and nurse midwife, but when I spend and hour waiting.....nothing matters. First of all (speaking on dr.'s in general) it can often be stressful to go to the doctor's office. Then if I have to wait, and I don't find out until I ask and have already waited 30+ minutes ....at this point I am very irritated. I feel the front desk staff lack empathy and don't realize that people do work. I don't have all day to sit in a doctor's office. Then when I decide to reschedule, you tell me we will call you, rukm. No thanks. Is it too much to ask doctor's to to be more flexible with their hours and empathetic with their patients? Or maybe I am just old fashion and have really high expectations. BTW I am not expecting, but seems like this place really only caters to expectant mothers, or at least they always seem to get first priority. read more

Please read and be aware. Capital Womens care was recommended to us by a fiend who had been pregnant. We went in with an open mind, ready to go through the pregnancy process. There are a variety of doctors that are willing to help. By in large the doctors were really professional and easy to work with. However, what turned us off was the information they provided was often inaccurate or just confusing. One doctor told my wife she could lift anything she wanted when we were moving. She was 4 months pregnant at the time. This is completely not true as told to us by one of our friends who is an anesthesiaologist in the labor unit at hospital. The final straw for us was inaccurate test results. We had a test for Down's syndrome. Capital Womens care gave us 3 different numbers for the chances our unborn child had Down syndrome. In addition, they confused terminology saying it we were high risk when in fact the numbers suggested we were lower risk. We switched out of their practice 3 months so for fear they would mess something else up. The health of our baby was too important. read more

It's actually zero star, but they don't let the review posted without a star. The online appointment is absolutely misleading. I chose the day and the time for an appointment and it never went anywhere. There was no confirmation or call or any communication. I called about the appointment few times and was alway redirected to the voicemail and my call was never answered or returned. I just don't want for anyone else have this experience. read more

I'm not sure what to think. I've been going to Capital Women's Care (CWC) for three years now and have been generally pleased with my care. I recently became pregnant and intended to continue to be under the care of CWC moving forward but there have been a lot of issues in the past couple months. My OB/GYN of three years is out on leave so I saw a different doctor for a routine well woman care appt and not only did he ignore my outstretched hand to shake when we first met (call me old fashioned but I'd like a handshake before you get up in there) but when I told him I thought I might be pregnant he ordered the pregnancy test but no longer seemed to have any time for me to discuss my gynecological health- which is seemingly the whole purpose of an annual well-woman appt. Just do the test and we'll discuss next steps. I guess if I wasn't pregnant then I'd have to wait a year to my next appt to address other concerns I had? The test revealed that I was pregnant and I was brought back the next week for an ultrasound (U/S) and first pregnancy appointment. The ultrasound showed a baby but the heartbeat wasn't strong enough and U/S was determined inconclusive. I got about 5 minutes with the doctor (who shook my husband's hand this time but he STILL wouldn't shake mine- I swear I wash regularly) who wouldn't give any info on pregnancy or miscarriage since it was determined to be too soon. Another U/S was scheduled for the next week before I left and I got a call midweek that I should have also had an appointment with a doctor scheduled after it for the new first pregnancy appt since the last one didn't count-- so we'd need to move the time and I would see a different doctor. It was implied by the person on the phone that this was my error. Spouse and I have jobs and two days notice for changing appts is difficult but we made it work (ie- I had to fly back from a conference in Arizona a day early to do this appointment- as if parenthood isn't going to be expensive enough). I saw a different Dr this time and she shook my hand and it *seemed* like a good appointment- she shared a lot of info on the NIPT and then we went home with the good news and a phone number for a high risk perinatal office because of a preexisting condition. Two weeks later I call the office to get additional info for the specialist's office and am informed that if I'm pregnant I should have my next four-week appointment already scheduled. I was again made to feel like this was my error. The person who checked me out at the last appt said I didn't need another appointment scheduled yet so I didn't force the issue- why would I not believe her? I've never had a baby before, I just do what the people that work in the office specializing in pregnancy tell me to do. So I had to schedule an appointment for two weeks in the future (forcing me to explain to my boss before I was ready to share the news why I'm booking so many short notice appointments lately). Today I just had the latest appointment and found out that I didn't get even half of the information I was supposed to at the last appointment, the "first pregnancy appt". There's a 'care package' with prenatal vitamin samples, informational packet by the doctors, and other materials that I didn't know existed. I also apparently chose to forgo certain genetic screening tests that I was actually very keen to take at the last appointment- still not sure how that was recorded incorrectly. I think this was a good appointment- but after the last one, who knows? I don't know what I don't know. I did get to have a quick sonogram to confirm a heartbeat and ask my questions (which were obvious ones I would have known if I had been given the packet) this time. So I'm not sure if I will continue in CWC's care for the full pregnancy. I'm not feeling very confident that the doctors and staff are organized enough to take decent care of me. I am not a medical professional and if there are gaps in my care, I won't know. It really scares me that it seems like I can't trust them to keep track of even the basics of what is needed, let alone if there's anything complicated or different about my care. read more

I am currently in the early stages of my first pregnancy, based off of a suggestion by my insurance rep, I chose to go to this branch of CWC because of its proximity to Holy Cross Hospital (where I want to deliver). During my first appointment, my husband and I spent THREE AND A HALF HOURS there! We were scheduled at 10:00am and didn't leave until 1:30. When the doctor, Dr. McKenzie came in she briskly apologized and proceeded to do a rushed and awkward preliminary exam on me. Having not been to an OBGYN in years and having never been pregnant, I was not sure what to expect. My husband and I brushed of our first experience as a rarity and decided to return again. For my second follow-up, I chose the first appointment in the morning in order to avoid the long waiting times. I hoped that this time would be better. Again I saw Dr. McKenzie, who is extremely nice and sweet, but seemed to be in a rush and showed no real concern about getting to know me or even trying to answer the many questions I had. When I complained to her about some terrible lower back/pelvic pains and she didn't even wait to hear me finish until she brushed off my concerns with "take some tylenol and buy a warm compress." My husband has a voice recorder on his phone and being a first time father, he tries to record everything the doctor says during our visits so he can keep track of the pregnancy's progress. Imagine our shock when the doctor left and finished the "complete" exam after ONE AND A HALF MINUTES. Let me repeat. ONE AND HALF MINUTES! It was so rushed and impersonal I could not believe it! Though the doctor was nice, her lack of concern really resonated with me. Even though I have not had any major problems with the staff and the doctors at this branch of CWC, it seemed like they were too concerned about getting through their extensive list of patients and going home rather than sitting with me. I'm currently in the process of searching for another doctor. read more

Worst doctors office ever!! Seriously my first pregnancy they claimed I had diabetes which turned out to be wrong and again don't ask me why I went with them the second time they told me in my third trimester that I had kidney failure and I would need to have a c-section they would let things go for example they told me 2 months later I was severely anemic and the nurse told me that she can't believe no one had told me anyways this office is horrible especially the 2 hour wait to see a doctor they are the most unprofessional office ever! They told me 1 month before my due date that they wanted to put me on blood pressure medicine because I have had it my whole pregnancy and they forgot to tell me long story short I switched doctors 3 weeks before my due date got blood tests and everything and my kidneys were fine glad I didn't listen to them and had a c- section seriously STAY AWAY!! read more

I chose CWC from Aetna's listing. I saw Dr. Michele Klein. Dr. Klein has a very polished put together appearance and came across as self-absorbed, no warm fuzzies. She's smart, competent, efficient which is why I give it 3 stars though I want to give it 2. I went in with a history of gyn struggles and while she reviewed my paperwork there was no extras in the conversation. The exam was thorough but she gave me no heads up on what she was doing. I definitely would NOT see her if I was a younger woman - it would have been alarming. Her staff are nice enough but disorganized and a bit odd. I did not feel at ease. Also parking is free, but a bit confusing. I won't be going back. I'll keep looking for a gyn that's warm, friendly, and competent. read more

I have been a patient for 22 years and have seen Dr. Munson for probably 17 years or so. I have always been very pleased with Dr. Munson's bedside manner, humor, overall pleasant and calm demeanor, sensitivity to health concerns, honesty, ability to make me feel comfortable and medical guidance! I will be family planning soon.... hopefully... and am sad that she no longer practices obstetrics, BUT I will gladly accept her referral to another doctor in the practice! read more

I am mystified by the negative reviews here. Maybe the people posting them have not been to other OB/GYN practices. I am in my third trimester and I'm finding the practice very well equipped, I've never waited for more than 15 minutes, Dr. Norman is very knowledgeable, and their staff if super friendly. read more

I've been a patient for several years and I knew I there was very little discussion during my appointments. This didn't bother me initially as I had no real health concerns. However, as my fibroids grew and symptoms increased, there was still very little discussion as to the implications, options, and what I could expect in the future if I just continued a wait and see course. I eventually saw a very thorough and competent specialist at another practice and learned that the fibroids, were at an advanced stage, which meant limited removal options. As a result, I will switch practices due to lack of thoroughness and patient information. read more

I went here a couple times a couple years ago, so maybe things have improved. I can tell you a couple things: 1) Every time I went, the wait was insanely long. 2) I was seen by an NP; however, she misdiagnosed a pretty common female problem as an STI, causing lots of anxiety until the labs came back negative. When I saw a general MD for the same problem a couple months later, he correctly diagnosed it on sight (labs confirmed). 3) I had to remind her that I needed results on a test she'd ordered at my last visit. 4) She referred me to a urologist for a problem that an actual GYN I went to gave me a prescription for without a referral. I don't see this NP on their website any more, so maybe she was let go. But her bio said she teaches nurses (and there was always a student with her). All I know is that I don't want to see any NP trained by someone so useless, and I'm never going back. read more

Dr. Dequarrto saved my baby's life. There was an unexpected emergency while my baby was being delivered. She is a gifted doctor with an old-school bedside manner. She is very calm, gentle, and she really cares. I was blessed that she is the doctor who delivered my baby. read more

I started going this office after I wanted to change Ob Gyn after I suffered a devastating perinatal loss. I saw Dr. Band and while he seems to be a good and thorough doc he doesn't read the chart before seeing his patients. So at first every time, I had to go through my traumatizing experience again and again. I finally complained and everyone was so compassionate. I had great care from Dr. Sosin (who did my c and was great) Dr. Sine and Dr. Lizardo. I book early morning appointments and almost never have to wait. read more

I have been a patient at the practice for 25 years. I have seen Dr. Norman through this time and he is fantastic. My 22 year old daughter needed to see a gynecologist but wanted to see a female doctor so she made an appointment with Dr. Del Ninno (formerly Judkins). My daughter wanted a practitioner who is knowledgable about various birth control methods because she has a few medical issues including PCOS, thyroid disorder and anxiety. She went over all her medical issues with Dr. Del Ninno and she prescribed Yaz birth control. After being on it for a week, my daughter experienced three days of intense anxiety and multiple panic attacks (which she hadn't experienced in years). When I checked with my friend who is a pharmacist she said she is shocked that anyone still prescribes Yaz because it has billions of dollars in lawsuits against it AND anxiety is one of its well known side effects. I emailed the practice through the patient portal and NO ONE got back to me. I called again today and am waiting for a call back. In addition to being incredibly irresponsible - and clearly inexperienced as a physician, my daughter said this "doctor" had zero bedside manner. When I started going to this practice there were three physicians in it and it was fabulous. It has grown way too big over the years and clearly they are now scraping the bottom of the barrel for doctors. So disappointed and angry. Find another practice! read more

They don't listen and rush through your appt I was referred her for my sec pregnancy and I wish I had stuck with my old prenatal office

I went there for my first ultrasound. Since I got pregnant through IVF, my RE doctor let me go in for an ultrasound at 6w5d. The sonographer Donna was very impatient and rude. I gave her the dr's order, she didn't want to look at all and asked me if I was there for a u/s instead. I said yes. Later she did take a glance at the order and said she didn't understand what the order meant. She scanned extremely fast. When the two sacs were shown, she just had a quick measurement of the sacs and said she couldn't see anything inside. She didn't even try to check from another angle. My RE dr requested for heartbeat test. Since Donna didn't see the yolk sac or the fetal poles, she didn't even bother to check the heartbeat at all. I asked her questions, she just rudely interrupted me and said she is not a dr and my ob will explain to me everything. When we were waiting for ob, I asked Donna for a picture of the u/s results. After a long waiting, OB dr showed up. I am not sure if she had a look at the u/s images. I think she just got all the conclusions from the sonographer. She said there is nothing in the sacs. Maybe it's too early to see them and told me the two possible results.... I was depressed. When I got home, I scanned the picture and sent it to my friends. Immediately all said obviously there is something in the front small sac though it is hard to see anything in the back large one. I can see definitely there is a yolk sac in the front gestational sac too. I had my blood tests twice for HCG, all were good. I checked youtube how other people do the ultrasound. The sonographers tried in different angles, and enlarged the sac to check inside. They talked to the pregnant moms very gently, calmly and patiently. I wonder if the sonographer Donna who did the u/s for me at CWC is a professional. I will go in next Tuesday. If I meet another sonographer as same as the first one or I still meet the first one, I will definitely switch to another hospital. I have been depressed and worried all the time after the u/s so far. The bad mood is not good for my babies. read more

I should have probably read the reviews before I called this office. I spent almost 10 minutes on the phone trying to make a simple appointment. I was asked to spell my name 5 different times, and each time the receptionist read it back wrong. Second, it turned out there was another patient in their system who had the same name and date of birth as me. The receptionist was confused and seemed to not believe that there could be another woman out there with my name and birthday. Actually, I have a fairly common name for this area. When I make hair salon appointments, I often have to provide my middle name so they can differentiate me in their system. However, my not-that-uncommon name really tripped up the receptionist, to the point where she asked me for my social security number. I have never had to provide this over the phone when making any appointment anywhere. I said "couldn't you just ask me for my middle name?" She sighed and said "oh ok". She also asked me what kind of insurance I had several times (not listening to my response). There were also long pauses where I wondered if she had hung up. In the end, I decided to not book an appointment. Since the receptionist seemed inattentive, it made me wonder of the overall quality of service at this office. read more

The gynos are knowledge and provide great care. More specifically Dr.Dequatro is excellent. The phone staff is pretty awful at best. It's concerning to me when offices allow such rude attitudes with patients, especially when that is sometimes your first interaction with the office. The on call nurse is unpleasant to call, and I avoid it at all cost. I've had to call her a couple of times to clarify prescriptions etc and she was nothing but rude and aggressive. I told her I couldn't recall if she told me the results for something and she responded with "of course I told you..that's why I prescribed you something" had she taken a moment to look me up she would have noticed she prescribed me something for something else. Honestly just unnecessary, uses medical terms and has no regard for whether or not you understand then gets angry when you clarify as if you should have known....if I knew I definitely wouldn't be calling someone as rude as you. Otherwise I would recommend the office. read more

I went there a couple of times. Dr. Klein was nice. But then I suffered complications and had to go back before my scheduled check up, which was not with Dr. Klein. From then on everything went downhill. The receptionists were very rude and misleading. I had to beg for the other doctor to do a test to check for infections, which ended up being positive. I didn't get a phone call till almost a week later, which was extremely frustrating. It was also difficult to get my prescription from them, and they sent me to multiple places within the clinic to be able to get the services I needed. Only a handful of them were helpful through this process, but overall it clearly showed they did not care at all about their patients. Definitely not enough of them cared to justify going back there. Needless to say, I'm never going back there again. read more

I love this practice and location. I tried going to the DC locations because I moved to DC a few years ago and the customer service is not nearly as great as Silver Spring Forest Glen Location. I left DC location at 37 weeks due to terrible customer service and came to Silver spring because I used to go here prior to moving. I delivered my first child at Holy Cross with Capital Women's and decided to come back again for this child. I worked with Dr. Ein for most prenatal visits and he's very informative, knowledgeable and professional. Dr. Coates is AH-MA-ZING! She was insightful enough to go over cord banking with me and also knew I'd likely give birth soon (I went into labor the same day i saw her and gave birth the next day). I followed her instructions to come straight to the hospital should contractions start and not to wait and bingo! Baby came. Dr. Khoury delivered my child and he was very calm, professional, very gentle and accommodating. He explained everything that he did prior to doing it and did a great job with my stitches. I hear he's one of the best surgeons in the area and I don't doubt it. CWC forest glen has A-1 doctors with the customer service to match. People usually only leave reviews when they are disgruntled but I must give accolades where they're due. I had a great pre-natal, labor and delivery experience with this practice and I highly recommend them. read more

I've waited way too long in the waiting room and way too long in the exam room every time. The doctor doesn't remember who I am, doesn't review my history properly before seeing me, and I feel like I have to remind her what to do and what I need. Got yelled at by a nurse for coming back months late for a second dose of a vaccine though I came for the appointment they made for me for that purpose... They've never called with test/lab results, I have to call them, then it takes a few hours for them to find/run them. They just don't take care of you. read more

Oh my lord, their billing department (which I believe is an off-site contractor, but still) is a disorganized mess. Good luck getting in touch with them too, it's very difficult to get in touch with them during normal business hours and they don't return the messages you leave. I've only had one relatively simple procedure performed here, I can't imagine what a pain it would be to have to deal with them for a whole pregnancy/delivery. read more

I have only been to this office twice but I have enjoyed my experience. On my visit I experienced a long wait but Dr. Offor was awesome. I really enjoyed my visit. I would recommend this OB/GYN. The doctors are very thorough and the staff are pleasant. read more

We had our first visit with Dr. Klein today. Found her to be very thorough, listening to all symptoms, questions, etc. She even was patient to listened to my husband's questions :) who is actually writing this review. She seems very knowledgeable. Also, Marissa the receptionist was very friendly and helpful; not something you see all the time in physician offices. They got us in to see the doctor immediately after completing paperwork. read more

I ended up staying with this practice through my pregnancy and after the holidays the waits did get better. I really do like the doctors and staff there and ended up having a pretty good experience overall. read more

This is my first review I've done ever on anything. I'm just writing this review because I don't want people to assume everyone will get bad service there. I'm saddened to see such low rating for them because they have been nothing but excellent. Yes the wait times are long but the level of professionalism and care is excellent. It's worth the wait. I've had two high risk pregnancies (2009 and 2013) and they have gone above and beyond to accomodate and make sure I had an excellent care. Dr. DeQuattro is just awesome. She is so thorough and professional and I can't say enough good things about there. The rest of the staff is really nice and friendly and I've always been pleased with care that I've received from all the doctors (Ein, Normal and McKenzie). read more

I disagree with all of the reviews below - my experience has been great and have not had to wait long for any appt. I wholeheartedly disagree that Dr McKenzie seemed loopy; perhaps its not a personality match for you. Also, is it news to people that they may actually have to wait at a doctor's office; just as you want the doctor to spend time and answer all of your questions, so do other patients and this takes time. read more

The horrible customer service at this office, caused me to transfer to another Ob/Gyn. I started as a patient at the Laurel office, and traveled to the Silver Spring office when necessary to see my preferred Ob/Gyn (since her office location changes depending upon the day of the week). A little background: I scheduled the first available appointment I could get in order to have a pregnancy confirmation blood test. This appointment was with a MidWife and not my regular Ob/Gyn, but I was told the only thing that would be done at this visit was blood work, and if positive a follow-up appointment with an Ob would be necessary. That was fine with me since I just wanted the blood test done asap. I left my Monday appointment with the MidWife with a 10 day sample of prenatal vitamins, and when I asked for a prescription in case the test was positive, I was told that if I had a positive test I would need to come back in less than 10 days to see the Obstetrician. No one was available at the front desk for me to request a follow-up appointment. Fine...until the following series of events: On Wednesday, later I received a rude voicemail message from Glisel stating I had cancelled my follow-up appointment and that this appointment was very important for my well-being. Very interesting since it had been less than 18 hours since I received a separate voicemail message from Miss Simmons confirming the positive results of my pregnancy test, and I had not had time to make an appointment yet. I returned Glisel's call and had the most annoying conversation as she argued with me about (1) an appointment she insisted I made; (2) an appointment she insisted I cancelled; (3) a 10:45am appointment she insisted I was at earlier that day; (4) her refusing my request for a call-in prescription for pre-natal vitamins, since I was only given a 10 day supply, and was subsequently offered appointment dates almost four weeks away; (5) her insistence that I come into the office just to pick up pre-natal vitamins instead of the call-in prescription I requested; (6) her insistence that I see a MidWife instead of my regular Dr for my first Ob appointment; and (7) at no point did Glisel offer me any appointment dates with my regular Ob/Gyn as I requested. The customer service at this office is horrible. It is ridiculous for anyone to tell a patient they were in the Dr's office and made an appointment (#3) when of the two of us, I am the only one who knows where I was that morning - and it was not the Dr's office. Her insistence that I leave work early to pick up pre-natal vitamin samples, rather than the prescription I requested was utterly ridiculous - I would need to leave work at least 3 hours early to get to their office in time. The conversation I had with this employee was the most aggravating interaction I have ever had with anyone at a Dr's office. Glisel annoyingly continued to dispute facts and argued with me about everything, causing me an unduly amount of stress. This employee either lacked common sense or had a difficult day, and was trying to spread her misery around to others. I should note that this office was in the middle of transitioning to a new computer system (a sign was posted in their waiting room). When I pointed out to Glisel that perhaps one of her co-workers incorrectly made an appointment under my name, and then cancelled it when they noticed the error, she did not see this as a possibility. She was absolutely stuck on the stupid idea, that I made the appointment while in the office earlier that day, and then cancelled it. I finally ended this horribly useless conversation, and when I tried to call back to speak with someone else I was put on hold for 25 minutes. I then called the Laurel office, and was offered an appointment with my regular Dr. It should not take 40 minutes and three phone calls to make a Dr's appointment. But wait, it's not over yet... The next day, on Thursday, I received yet another voicemail mesage stating I had cancelled my Ob and sonogram appointment. Jeez! When I returned the call, I was then told that I had cancelled my appointment and should contact Scheduling. I informed the young lady that I just made that appointment yesterday, and it took me 40 minutes and 3 phone calls to get it, and I had no intention of going through that aggravating situation again. It's a Dr's office, but it is also a business. They definitely consider it a business when they are looking for ways to cut costs (appointments with MidWives/Physician Assistants; squeezing in so many patients that you are sitting in the waiting room for hours to see a medical provider; hiring employees who lack common sense), but do not consider the need for customer service to attract and retain patients. Making an appointment to see my Dr should not be the most stress inducing part of my life, nor should it take so much time and have to be repeated daily. read more