Been a customer of El Camino (Georgetown Road) for a few years. They have great hours and service…read morehad always been top-notch. They always treated me fairly and did not try to rip off customers like other tire places. I had (notice the use of past tense) such positive experiences there that I recommended the store to several other people. Today that all changed...dramatically. I noticed one of my tires was leaking so I went to the shop at about 3:15. I got in right away. I was told that I actually needed two front tires. I agreed to that as well as an alignment and to have the tires balanced. New tires got mounted pretty quickly. Then a worker came and got my keys (actually there was already another set in the car) to do the alignment. Then I waited and waited and waited. Numerous people came in the store, had their vehicle serviced and left. Not me though. I waited, waited and waited some more. Very little communication from the El Camino staff. When I asked what was taking so long, I was told there were people ahead of me and they were "working on it." Then I waited, waited and waited some more. It got to the point that I was virtually the only one left in the waiting room. The staff had to know I was getting upset, yet they did ZERO to address my frustration. Finally, at almost 6 pm, when I had been there nearly 3 hours, I went to the desk and demanded my car back, that I would just pay for whatever work was done, and leave. That apparently sparked them to actually finish the work. I finally got the keys back 10 minutes later. I paid the bill and left. I understand that maybe the work on my vehicle "fell through the cracks" or for some reason was taking longer than expected. That happens in this line of business. But there is no excuse for the lack of communication and the unwillingness to treat a longtime customer without even a modicum of respect. They apparently didn't value my business or care that after such a poor experience I would be unlikely to ever come back and would certainly not recommend it to my friends. I would not recommend this place after what I experienced today.

My son had a slow tire leak and paid $25 to have it repaired here. He was told the issue was fixed,…read morebut just two days later the tire was completely flat. He ended up taking the car to Walmart, where they were able to properly repair the tire. When he contacted El Camino to request a refund for the unsuccessful repair, they refused. That experience was disappointing and concerning, especially since tire repairs directly affect safety. Based on this experience, I would not recommend this business for tire repairs. Instead, I suggest Discount Tire or Belle Tire. They offer free tire repairs when possible and stand behind their work.

It's very strange to me that I am giving a review (positive or negative) to a tire shop, let alone…read morea franchise of a national chain, tbh not normally something I would do; however, the entire city needs to know that Caelan and the staff of this Discount Tire went so far and above my expectations they deserve 10 out of 5 stars. I am emotional at how well I was treated simply getting new tires. I can't recommend a place more highly than this.

Since owning a car I have got tired from Discount Tires. My most recent visit was for my 2014 Chevy…read moreCruze. This car had tires almost 9 years old on them. They had outlived their warranty! But I had got all new tires with a 10 year warranty for less than $600. I was appreciative of Harry and the guys there for making my appointment very smooth. I will continue to go there for my cars and get free air when my tire pressure is low.

blew a tire and they got me in without an appointment and back out within 2 hours, great people…read morevery nice and respectful.

A few days ago I showed up without an appointment and a problem. Josiah was able to take a look and…read morewas very helpful in determining the root cause. He supplied a quick fix! Amazing. Carly assisted with booking me an appointment that I desperately needed. She was clear in what needed worked on, completely repaired, and the pricing involved in parts and labor. I felt confident in having them do the work, but my conversations with the team made my confidence even more so! Due to a part needing be shipping in, they were able to provide a rental. That was super helpful due to the weekdays in between, and Holidays coming up. This team created a wonderful customer experience! Thank you to the team as a whole and the work y'all put into my vehicle!!!

Wow! Thank you Yelp reviews for not letting me down and leading me to this awesome place! I'd made…read morean appointment online and had received a confirmation email for the time, but the guy at the front desk didn't seem to know about it. That was not a problem though and they got me in right away. Half an hour later the guy came out and showed me that my car didn't need an alignment but with my heavier tires I need to rotate them more frequently and possibly invest in better shocks. So they didn't charge me anything for even checking the alignment. He said it was usually $25 but there was a special going on for free. Did I already say awesome? Because I meant it! I'm so impressed with their customer service and honesty. Too many places take advantage of unknowledgeable car people and these guys didn't. When I need a future alignment, tires, or any other car fix, this will be my first place to go to and recommend. Their waiting room and free internet is also a bonus! They were cleaning the windows when I arrived and it showed they take pride in their facilities, which is always a good sign.

We got 4 new tires for $1268 total walk out price. They tired our truck with extreme respect, they…read moredidn't adjust our seats or leave any mess in the truck! The people working were extremely kind and treated us with a lot of respect! They took the guests that were there and the appointments over the walk ins which we appreciate because some shops prioritize the walk ins. We appreciate how the management is working here, how when a technician pulled the truck out they heard tire rub (which is normal on a 2500 sized truck with wide tires on it)but the manger immediately checked on it to make sure that everything was alright with the truck. To get all 4 tires done it took about 1 hour and 30 mins roughly which is the quickest we've had tires taken off the rim, put back on the rim and balanced! Great crew and great service!

They've always been fair and given great service. Most recently, they even helped me figure out a…read morecheaper option from a different tire place (wanted a used tire instead of new) when it was the better fit for my situation. I've tried a couple other places, but returned back to this as my go-to for tires, oil changes, etc because they're way more reliable. Would definitely recommend.

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

They did a great job with a front end suspension repair last week. Up front I was given a very…read morehonest and helpful estimate / information before they did a very complete and efficient repair in reasonable amount of time and at a very fair price. A++ experience from start to finish.

I dropped my Hyundai Santa Fe off on a Friday morning to diagnose an issue with my gas tank. On…read moreMonday morning I was told the problem was with the fuel evap charcoal vapor canister. They replaced the canister and my car was ready by 3:00 Monday afternoon. I can highly recommend Ty's Automotive for reliable, honest and fair work.

I was amazed at the friendliness of their workers. They were extremely quick along with my order…read more The owner placed it on Sunday and arrived Monday. The price for new tires are extremely cost savings. I was able to get new tires for $400.00. Other tire shops were charging $600.00.

If in this cold weather u got a bad tire, ur air goes low, or need any tire work in general, this…read moreis the spot! SUPER friendly down to earth staff, got me in n out in no time! Without a doubt what a great Gem!!

Very friendly and fast. The prices are great and service is exceptional. 10/10 recommend.read more

If you're looking for a no frills tire shop with reasonable prices and good service, you've found…read moreone. Call first to make sure they've got your specific size tire in stock (check the sidewall of your tire). I was in and out in less than twenty minutes and for less than $50.

Thank you fellow Yelpers for leading me to downtown car care center. I've been looking to mix up…read morewhere we get our cars serviced and hoping to find a spot closer to our home in downtown. We had a great experience here last week. I was having some issues with my car AC and called them and was able to promptly get scheduled for service. Everything was straightforward and organized. They asked if we could pick up the car sooner than planned which was a little tricky within the workday schedule, but they offered to slightly reduce the bill to cover Uber to get my husband there to when we didn't have an extra car- I thought was a nice gesture. Overall, positive experience and we will be visiting them for our future car needs!

I prefer to support local shops over big businesses, so I was hoping this would be my new spot. I…read moremade an appointment to get my oil changed and had to bring my 19 mo baby with me. I didn't want to wait in their small waiting room with my baby because I knew she would get antsy, so we ended up walking around downtown since the weather was nice. After about an hour and a half we walked back. After a few more minutes, the lady at the front desk told me "He just about to start on yours, I didn't know you would be waiting and we had two waiters here when you got here." Just really upsetting to make an appointment, stress yourself out to make sure you get you and your baby ready quick enough not to be late for your appointment and then be treated like a walk in. Long story short, they're nice enough people and have decent prices, but don't bother making an appointment, if you just walk in I guess they'll get to you faster.

Fast repair of a punctured tire. Pricing and communication were excellent. Thank you.read more

I noticed one of my tires was losing pressure, so I scheduled an online appointment for 9 a.m. the…read morenext morning after the shop had already closed. Around 8 a.m., I received an email from the manager, Fermin, letting me know I could either drop my car off and pick it up later that day or reschedule--great communication that I really appreciated. When I arrived, CJ checked me in. She was very kind and informative, providing an estimate for the repair and explaining that she'd contact me if the tire couldn't be fixed. About two hours later, CJ called to let me know there was a screw lodged in the tire and it wasn't repairable. She gave me a very reasonable quote for a replacement, and by around 3 p.m., my car was ready for pickup. Fermin helped me check out quickly and efficiently. Both Fermin and CJ were empathetic, friendly, and had a great sense of humor. The service was done in a timely manner, and their communication throughout the process was excellent. The waiting area seemed also clean and comfortable. Highly recommend!