My husband and I stopped in here the other day to do some banking. He had to sit down with one of the bankers to deal with an account and I had a check to deposit. Simple enough. The parking lot was full (they only have about 6 spots), so we parked on the street. He sat down to wait for the next available banker, and I went up to the counter to deposit my check. This should normally be a very simple task, but it was far from it. I told the clerk that I would like to deposit a check. She asked me if I had their app on my cell phone. I said "yes". She told me that I need to deposit it via my phone, even though she was standing less than 2 feet in front of me. I told her that I didn't have any data on my phone. She told me to wait, and then proceeded to walk around the branch. A few minutes later she came back with an iPad. She told me to log in on that to deposit my check. I told her "No, I'm not signing into a device that's used my multiple people. Can't you just deposit my check for me?" She told me that all of the banks are switching over to this method. She said that Chase is already doing it. I felt that was extremely unprofessional mentioning a competitor's bank. So after some hemming and hawing, she finally agreed to deposit my check for me. But yet she couldn't figure it out, and had to get the associate next to her to assist me. She asked me for my SSN, which is fine (I whispered it to her). I said I'd also like to make a withdrawal. I received my money. I asked for a receipt of my transactions. She said that she was unable to provide me with one? Really? Wells Fargo has no problems giving me receipts when I bank there. She said she reversed the deposit and just cashed the check instead. That wasn't what I asked her to do. I wanted a trail of the money.
I felt that the clerks in this branch seemed very lazy and unprofessional, which is not the norm for Capital One. I've had nothing but good experiences in the Woodland Park and West Caldwell branches. This experience definitely left a very sour taste in my mouth. I think I'll drive a little further to a different branch next time I need to do my banking, or better yet switch banks altogether. After we got into the car, I turned to my husband and asked, "I wonder what they would have said to my 95 year old grandmother had she come in to deposit a check?" After all, computers and smart phones are not something that that generation is used to using. This was definitely not the kind of service that I would expect from Capital One. read more
