Someone used my pin to withdraw money from my checking account with out my debit card in Newark NJ…read moreI live in Nutley NJ how was this possible? The manager in the Belleville branch is useless and has no people skills I lost the 115.00 they withdraw from my checking Valley bank does and did not do right with this issue so far no credit or money back it has been about 40 days now.Stay away from this bank your money is not safe since then I closed my savings and waiting to close my checking who wants to do business with a bunch of crooks!!!! stay far away from Valley bank!!!!!!!!

No stars for this bank!!! I went there to cash a check for twenty dollars and they would not cash…read moreit. I showed my licence and other forms of ID. I would have to wait four hours so they can call the issuer of the check to verify!!! What bank does that!!! Valley National Bank does. I am warning people of the horrible way this bank conducts business. The workers are rude and just do not give a damn about you. They really make you jump through hoops to get your own money. This bank SUCKS!!!!

very, very bad customer service also you will never get to speak to someone live on the phone to…read morethis location and i've been a customer for over 20 years considering changing banks

Yeah this bank is pretty bad. You walk in get no greeting no acknowledgment as a customer. Seems…read morelike unless you speak Spanish your business is not important. These workers act like they are doing you a favor. I would never use this bank if it was not so close to my house. I avoid going inside and doing business at all cost!! They are the worst.

There is ALWAYS an issue with the drive up ATM. Either you can't deposit cash, like today during…read morebank hours and after. (Yes I tried twice) or it's out of cash. Americas most convenient bank it certainly IS NOT !

I can't believe that this many people still don't have online banking! I realize that there are…read moreinstances when you need a visit to the bank , hence, me sitting in the drive thru line. Everyone has sat at home for 3 months, you could've got the TD app and figured it out by now. Seriously though, I love this bank and the friendly service.

I use their drive thru and have never been inside. But the drive thru is pretty fast. They have 2…read morelanes open and a atm drive thru lane which is a plus. I do only deposits there and it's pretty fast.

I went in to get a certified check. There was not a long wait. A male teller assisted me. He was…read morenice even though he called me by my first name which I absolutely hate when I am conducting business. He told me it would be a $10 and I questioned that since I was a customer for over 13 years. He explained that if I had a different account I would not have a fee but he said he would waive it for me, which I did appreciate.

Initially there was a long wait time to see a customer service representative. I was lucky to have…read moreNaseem D ask how she could help me? Naseem was very thorough, Professional and knowledgeable. She addressed my concerns with a lovely smile and care. After Naseem addressed my concern on her end, she clearly explained the next steps moving forward. Thanks Naseem! 5 stars to you for a job well done!

Lazy. Point blank lazy. No ac in the building with 90 degrees. Only have one person working in the…read morebooth. Have terrible attitude when asking a simple question... Narreim in particular. Was just coming in for a simple change of address and it took over an hour. there was only 2 people ahead of me. 5 mins before closing is when i got seen. Don't come.

Disorganized..you'll wait forever even if u had an appointment. Can management answer why they…read morechange workers every so often everyone is different every time I come.

Put a security at the door after 5-6pm to avoid homeless people from sleeping here. This was we the…read morecustomers can have 24/7 access to our money. Now we have to use other local banks and wait 45 minutes in line to access our koney

Came in on a busy Saturday morning and decided to head over to the teller windows instead since the…read moreATM line was quite long. The drive-up teller proceeded to assist me since her lines were not extremely busy at the drive-up (which I do appreciate since it saves me time). So why the reason for the low review? This same girl who was considerate enough to assist her colleagues during busy time was not considerate enough to keep my account information on the DL. I was a former teller and one of the things that you never do is say the customer's account number, balance, or personal information out loud. Actually, whether or not you are a former teller, if you have EVER handled confidential information, you know better than to say that sh[i]t out loud! So here she goes rambling off my account number OUT LOUD, and my balance OUT LOUD. Clearly, she did not know any better because I finally had to point out to her: "Would you mind not saying my information out loud? That is my personal information and I'd really like to not be robbed on my way outta here." BOA - you really need to re-train your tellers if they are disclosing confidential information out loud.

Customer service is horrendous. Please hand them a step by step of their job duties. You get more…read morehelp from the ATM than a teller.

Very convenient bank located steps from the post office. Offer Sunday hours and Sunday safety…read moredeposit access along with drive-through windows. Staff is usually friendly, and for those who need it, Spanish speaking folks too.

Worst bank ever. Very slow to post. A debit today will send me a text alert 2-3 days later…read more Requested a new card on the app. After not receiving it for 1 week i called and they told me it was not shipped and they could not even request expedited shipping because everyone left for the day. Called again today, it was shipped regular mail on Fri so it can take up to 5-7 additional business days. Waiting 2 weeks to get a new debit card with misinformed customer service representatives is just awful customer service.

Great bank and branch! Always courteous and professional staff! Lefty of parking ! Great team .read more

From the owner: Beginning with 1 branch in Bayonne NJ, After 10 years of success & growth, BCB acquired Pamrapo…read moreSavings Bank. Soon after this expansion, BCB acquired Allegiance Community Bank. The bank continued to grow by acquiring Indus American Bank in 2018. In 2020 BCB expanded its footprint with the opening of a branch in Newark, NJ. BCB always considered the community to be its primary focus. While growing, the Bank never lost sight of its mission to serve the people & businesses within the communities it supports. The past, present & future are rooted in the community. Today, BCB is a thriving community bank with branch offices throughout NJ & NY.