This review goes to all Capital One banks (not individual tellers). They were very nice. I do my mom's banking for her since she is getting older and it's getting harder to get around. She wanted to add me to one of her accounts and was willing to come into her branch to do so. I was told that Capital One is an online bank and everything HAD to be done through customer service.no exceptions. I told the person she was 93 and she wasn't comfortable doing it on the phone or computer. Plus, she was never aware that there was nobody at any branch that could assist a senior citizen in my mom's situation. Please be aware that Capital One is not senior citizen friendly and there is nobody that will help you unless you want to deposit or withdraw. If my mom knew (and she is in her right mind) about this when Capital One bought out her old bank, that this is how they operate, I wonder if she would have gone with them. She no longer has her original cell phone so she couldn't get the code they were going to send her and by the time we were through with a lovely lady at customer service, it took about 20 minutes to fix her cell phone issue. Please consider what I wrote before you decide on using Capital One for your banking needs. If anyone, reading this, is from Capital One, please feel free to correct me. read more

Teller was nice but unfortunately very poorly managed bank. 3 workers, only one helping customers with a line out the door. When I asked if another teller could help line was ignored & another worker answered phone instead, finally started to help after taking the long phone call. I don't go in bank often & the 2 times I was there probably a year apart was the same experience. Unfortunately, Im looking to bank elsewhere because of this repeat experience. read more

Nice tellers great staff always very helpful and nice never a long wait clean and well kept

In on a Friday afternoon 4 people behind the counter but no one but 1 employee willing to take a customer except for 1.. line was 7 people deep. read more

Waited 25 minutes with my elderly relative to see a banker at a desNot once during that time did anyone come over and greet us, nor did anyone apologize for the wait, nor did anyone assure us that we would be helped shortly. It was, quite frankly, as if we weren't there. Horrible. They need quite a bit of PD when it comes to customer service. After finally seeing someone, he was unable to help us! We left and went to a different branch, where the banker helped us in all of 2 minutes! Will never be returning to the Levittown branch. This is the response I got from Capital One in Levittown. SO UNPROFESSIONAL. read more

Capital One Bank - Banks & Credit Unions Near Me - Levittown, New York

Atm did not dispense my money but it took it out of my account. Branch told me call the number on the back of my card. They did not even put a out of order sign on the machine so the next person either gets my money or they steal their money also. read more

Today I was here around 3:30 to pay my Dad's bill. My Dad is 65 and in poor health. Due to our state being dangerous for COVID 19 the past couple of months, my family and I are trying to play in safe. I was running my Dad's errands and this was one of them. Anyway I was didn't catch the teller's name but she had told me, "To make a payment you can use our ATM". I had responded, "My Dad's old school. He'd prefer if I did it here." There wasn't anyone after me on line. I also dislike using the ATM because I've had issues with the machine and tellers. She responds, "Well he sent you out so you should just do it at the ATM." She really didn't even have to respond so smart assy but she did. I said, "My father asked that I do it here." So after feeling like I was a burden on her, she took my payment and said, "Well you're really not supposed to be using another person ID." I didn't say it to her, not for nothing I was doing my father a favor by running to the bank for him. I'm not trying to open an account under his name or anything. It might be against their policy but with coronavirus being very recent you'd think she'd understand. Their Westbury location did it for me no problem. She also could see by his ID that he's an older man. It just felt like she was deliberately trying to give me a hard time because I wasn't using the ATM. I'm trying to do my Dad a favor and I'm going through childish back and forth answers. I thought it was really nasty and rude of her. I did end up saying, "I didn't realize that, I would've called or something." But she took the payment anyway so the whole conversation was unnecessary. She was deliberately trying to give me a hard time. I know the pandemic has been hard on a lot of people. That's why when I'm being served or" taken care of" at places I try to make everyone's job as easy as possible. I can imagine how difficult sow customers can be so I do my best to not do that. I'm not looking for any back and forth or anything additional. Even though I was extremely unhappy with my service here, I remained extremely polite. This pandemic has me worn out and I don't have it in me to go back and forth with anyone. It's just disappointing when you do your best to be polite and think of other workers and then to be treated disrespectfully. This situations are exactly why I pay my bill online, I don't want to deal with rude and unprofessional tellers. read more

The tellers are friendly and the service is efficient. My only disappointment is that they no longer have the cash counting machine - I used it on a monthly basis and now have to roll my coins. Other than that, I am very pleased with this Capital One! read more