Avoid at all costs! We moved across the country and had the most incompetent/ unscrupulous van operator. He complained from the moment he arrived (late), broke several items (I saw him), scratched our floors, and was just overall an awful, lazy person.
Even the movers that were with him complained about how he was slow and didn't know what he was doing. He left a box labelled "computer" out in the street. I told him immediately it wasn't a good idea, and went to watch my stuff that he just left outside for hours. I had to stand there and make sure nothing was stolen. There was no reason he couldn't have loaded it onto the truck other than the fact that he was unorganized and slow.
Despite having admitted to scratching our floors in person, he later denied it and Capital Moving and Storage did no investigation on our claim other than asking him.
When I pointed out that he chipped the corner of our dining table, he said that I should just get a marker and cover it up because insurance wouldn't cover it. Luckily, I knew better - do not try and repair items yourself! - insurance did cover it. I'm sure he knew that if I touched it they wouldn't repair it, so he's just a scumbag.
This guy was consistently late, kept asking me to go buy him gatorade, was rude to the other movers, didn't know how to reverse a moving truck into a storage parking lot, wasted several hours of everyone's time, made a mess in the bathroom and didn't wash his hands after using it.
I am just so disgusted by this guy and more disgusted that Capital Movers & Storage took his word for anything when he is clearly an unscrupulous character with no decency. You don't ruin someone's belongings, admit to it in person, and then lie about it later.
Luckily, it was a company move and we ended up getting things covered no thanks to Capital Movers & Storage - they were the worst part of the move, a nightmare!, everything else was smooth.
If you are thinking of using them, I would think again. I think our particular guy's name was Gary. He's an overweight older guy who is always sweaty. If you have to use him, make sure you document everything... video tape if you can or you'll regret it.
If your company is using them for a move, I would urge you try and get them to consider another company or at least make sure that you don't get this driver.
Moving is tough and stressful and everyone we dealt with during this move tried their best to make it as smooth as possible for us. Capital Movers & Storage did the opposite and it seemed like they don't mind if their employees make their clients miserable. If I could rate them a 0, I would. read more