Would prefer to use zero stars. What a nightmare. Beware.... if you value your belongings. The owner does not take responsibility - has auto deposit for e-transfer before you find the damage and identify missing items. Owner is not responding.
Scope: pack, move and unpack contents of a 2-bedroom condo + locker, no appliances, came recommended by a reputable mover who was unavailable. 3 days to pack, move and unpack a small move
Billing:
Exceeded quote, no mention of hourly rates, eager to come by immediately to collect cash excluding tax, movers chatting with others
Inconvenience:
Move spread out over 4 days for mover schedule, did not tarp the floors, 3 days for me to unpack and organize kitchen according to how it was labelled, appliance manuals moved and hard to find, no kitchen wares unpacked move in day (nothing to cook with, no utensils to eat with), did not replace glass shelves in a shelving unit, did not plug printer in - had to move the cabinet myself.
Distress:
Owner, Cameron McFarland was:
1. Not willing to look at or address damaged or missing items, not responding
2. No offer to compensate, either personally or through Commercial Insurance, may not even have insurance
3. Adamant that this type of damage had never happened before contrary to online reviews that I have since been made aware of.
As a senior, it was a challenge for me to reorganize what they unpacked, never had a move with so much damage (estimated at $1500 if repaired), could not find winter coats in the closet - stuffed in a box in back of walk in closet - left the wrinkled coats for me to unpack, items from 2 bathrooms stuffed into 1 bathroom cupboard, kitchen wares put in cupboards wrapped in my kitchen linens, careless with belongings.
Missing:
camera battery charger, printer tray extension, alarm clock, charcuterie board
Broken:
4 Christmas decorations, string on stained glass bird, toaster oven, weigh scale, a few plants, 4 wine bottles (glass left in lobby)
Damaged:
did not tarp furniture while moving it, 4 dining room chair legs and tops, coffee table base and glass top, Stressless chair and ottoman bases, dresser, bedside table, occasional table, picture frames scratched, dirt on pictures, poster ripped on edges and had fold marks on it, dirt on clean clothes in my suitcase that was packed unzipped. The list get's longer. read more