Valerie is super responsive and was able to help to optimize my multiple policies and discounts…read more Highly recommend her and the entire agency!

Paulina was extremely pleasant to work with. She helped me through all my questions, and was very…read moreresponsive to any concerns I had. Highly recommend.

I hate this company for two main reasons: 1) overinflated prices, and 2) lying by concealment. They…read moresay, "Pay only for what you need," as if they had dreamed it up. Optional coverages have been available from all car insurance companies since the beginning of auto insurance. Liberty Mutual didn't create it, as if they were the only ones who offer that. They're wrong, and it's a lie by concealment. If your car is paid off, for example, you can save a few $$hundred every year by opting out of collision coverage. The same goes for comprehensive, Personal Injury Protection, and Uninsured/Underinsured motorists coverages. They quoted me 40% more than USAA, so it appears they don't offer military discounts.

I got sideswiped while I was fully stopped at a stop light in June, but my claims agent didn't…read morebelieve my account of the accident and initially held me liable for the accident. She was very dismissive and adversarial in the phone conversation informing me of this decision. I found out months later that even though she had dash cam footage of the incident, she somehow didn't review the part where the actual accident occurred. Fortunately, her supervisor reviewed the footage and pointed out that what I'd reported was 100% accurate and that I wasn't at all at fault for the accident. Once they finally had the full picture and had come around to my account of the accident, my claim went to arbitration and they found in my favor. Frustratingly, they didn't communicate this to me at all, so I spent months thinking that I'd been found liable and had no idea that anything had changed with my case. I found out when I got a payment reimbursing me for my deductible, which was a nice surprise, but definitely didn't make up for being gaslit for months. I reached out to my agent for an explanation, but she would only send back very short, terse responses that didn't answer my questions. Finally I asked to put in a complaint with customer support and her supervisor wrote back, informing me that she had reviewed the dash cam footage and corrected agent about what happened and that she mentioned that in the future agent should be more active in communicating what's going on in a claim. But it was a very brief boilerplate message with no offer to talk further, no desire to follow up or get more information, no explanation for how I could go months thinking I was at fault when the opposite was the case or that my case had changed drastically from what I had last been told. Certainly no attempt to make things right or any concrete assurances that something similar wouldn't happen again. I told her that I'd lost faith in Liberty Mutual to represent my interests or advocate on my behalf. No response to that. In response to my negative review on another site, a member of Liberty Mutual's Presidential Service Team reached out and he was very nice. But it was like pulling teeth for him to admit that Liberty Mutual had made any sort of mistake in the first place by not believing my account of the accident and not watching the full dash cam footage and barely catching that mistake at all. All he could say is that he would add that to my agent's coaching file and that he "hoped" she wouldn't make a mistake like that in the future. The part I found most concerning was that when I told him I worked really hard to try and handle this privately but that their system made it impossible to make a formal complaint to a customer service representative and the only reason I'd been put in contact with him was because I wrote a negative review, he said he was sorry for my inconvenience, but he did not acknowledge that the system is difficult to navigate or that anything could be done to make it easier. So I can only conclude that the system is designed that way intentionally, so customers can't give them feedback. So don't expect Liberty Mutual to do anything if you ever have any issues with them. Their system is designed to prevent just that. I have lost faith in Liberty Mutual to represent my interests, and I would strongly recommend any potential customer to look elsewhere.

We have had car and homeowners insurance with Mosaic for over 10 years. We got a good price for our…read moreinsurance when we started. Matt has been so helpful whenever little things have come up. I highly recommend Mosaic!

Out of the blue after 4 years of being an exemplary customer, I received notice that my coverage…read morewas being terminated due to "missing shingles". My home's roof is fairly new and has no missing shingles. I responded to this false claim, requesting that they look into their error. Instead, I was asked for proof of the roof's condition. The burden of proof is not on me. Travelers was more than welcome to come inspect my roof and determine why such an outrageous and clearly false claim was made, but they did not. I cannot remain a customer with a company that treats its customers like this. If I ever needed to file a claim, I can't imaging the battle that would ensue to force them to pay. Because of this blatant, unprofessional mistreatment, I have switched to the competition.

We have had State Farm for over 50 years, using the local Mill Creek office since 1991. Our…read morepolicies cover home, vehicles and life insurance. Our claims have been few but well handled by agents. We have never regretted staying with State Farm for decades. The local agents have always been helpful, knowledgeable and reliable. Mary V

From the owner: At Monica Kaplan State Farm, we are proud to serve Mill Creek, WA, and the surrounding Snohomish…read moreCounty communities with reliable insurance coverage they can count on. We strive to provide the highest quality multi-line insurance products and financial services including auto insurance, homeowners' insurance, renters insurance, life insurance, health insurance, business insurance, and much more. Stop in and meet with our experienced insurance team for a free quote.

Although I did not sign on with them, they were very professional and courteous, and understood my…read moreissues and concerns. If I ever need to reach out to another insurance company, they would be my first go to. Unfortunately, due to circumstances, I was unable to sign on as a customer., Not from their side, but for mine.

You will not find a better insurance agency to take care of your needs than McClain Insurance…read moreagency. I have used their services for over 20 years and I could not be happier with their friendly and knowledgeable service. Every so often I will get prices from other companies and McClain always comes in on top on value for the money I spend to protect my assets.

I would highly recommend Wingert to my friends and family. I have used their services for medical…read morecoverage. Michelle has been our agent and has done a remarkable job in explaining the products available. Michelle's follow through and communication with us has been outstanding. Each time we visit the Mill Creek location, the staff has always been friendly and attentive.

We just recently did all of our health insurance through them as well…read more Very happy!

Easy to work with and get a quote. We switched our car and homeowner policies over to MaKenna and…read moreFarmers over a year ago. Definitely saving us money

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Woodinville, WA area since 2020, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Patience and understanding my comprehensive insurance needs. Ginny listened and did not rush…read moredecisions.

George@State Farm was very patient with me during the process of finding the right insurance for my…read morehome. He made sure all my questions were answered and assisted in making the right decision.

I wanted to leave this review because I was in the process of looking for other car insurance. I…read morewas so happy to learn my current insurance company State Farm was able to help me not only lower my current policy but bundle as well! I've been with State Farm for 25 years and did not want to have to switch to a competitor. Rocio Luna Culotti was awesome, (Sofia was great as well the first time I called) Rocio explained the policies and gave me lots of great advice to help me save. I am saving money and less stress in the meantime. I highly recommend this agent. They are very helpful, knowledgeable, patient and professional. I'm glad to call them my agent and will remain for more years to come. Thanks to the entire team for all their help. I'm a dedicated policy holder. Thanks so much Rocio and the team you are all the best. If anyone is looking for a new agent, look no more this is the best.

Hands down the best insurance experience I've ever had! Sofia H went above and beyond--explained…read moreeverything clearly, got me an amazing rate, and made the whole process stress-free. If you want someone reliable, responsive, and truly on your side, Sofia H is the one to go with. Highly recommend!

I love Kallberg so much! I came to them when I had no idea where to go about eight years ago and…read morethey have been so great to me! They've been one of the best professional experiences I've had. This is a family business run by an awesome mother/daughter team. Kallberg is an Insurance Broker working with several different top insurance companies to get you the best deal. I stopped price shopping on insurance because Kallberg always has whatever prices I found beat. This is such a great experience. I call every six months to renew my insurance. Have a really nice conversation with them. And then I'm good and off the phone in under 5 minutes. Could not be better. If you're looking for auto insurance but you're unsure where to go or where to even start, go to Kallberg! Professional, awesome, super nice and with the best prices time and time again. I like them so much I recommend them to family and friends.

I didn't have the best driving record ever. Actually it was pretty bad. I was paying a crazy…read moreamount for insurance until I found Kallberg Insurance. Marilyn was the best insurance agent I have ever had. Any troubles I had she was there to help me figure out the best solution. Not only was she understanding and didn't make me feel like an idiot driver that I really was, she helped find me prices that I didn't think were possible in my situation. Don't drink and drive people. I recently moved to New York and have given up driving all together and had to cancel my insurance and it made me sad to say good-bye. I will be moving back to Seattle someday and you can bet I will be signing back up with Kallberg Insurance. Thank you for all your help.