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    Capital Coverage Insurance Agency

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Services - Capital Coverage Insurance Agency

    Car and truck insurance

    Homeowner or property

    Vehicle

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    2 years ago

    Knowledgeable team with prompt replies and customer support. They compare multiple companies to find the best rates and give good guidance.

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    Liberty Mutual Group

    Liberty Mutual Group

    (3 reviews)

    I hate this company for two main reasons: 1) overinflated prices, and 2) lying by concealment. They…read moresay, "Pay only for what you need," as if they had dreamed it up. Optional coverages have been available from all car insurance companies since the beginning of auto insurance. Liberty Mutual didn't create it, as if they were the only ones who offer that. They're wrong, and it's a lie by concealment. If your car is paid off, for example, you can save a few $$hundred every year by opting out of collision coverage. The same goes for comprehensive, Personal Injury Protection, and Uninsured/Underinsured motorists coverages. They quoted me 40% more than USAA, so it appears they don't offer military discounts.

    I got sideswiped while I was fully stopped at a stop light in June, but my claims agent didn't…read morebelieve my account of the accident and initially held me liable for the accident. She was very dismissive and adversarial in the phone conversation informing me of this decision. I found out months later that even though she had dash cam footage of the incident, she somehow didn't review the part where the actual accident occurred. Fortunately, her supervisor reviewed the footage and pointed out that what I'd reported was 100% accurate and that I wasn't at all at fault for the accident. Once they finally had the full picture and had come around to my account of the accident, my claim went to arbitration and they found in my favor. Frustratingly, they didn't communicate this to me at all, so I spent months thinking that I'd been found liable and had no idea that anything had changed with my case. I found out when I got a payment reimbursing me for my deductible, which was a nice surprise, but definitely didn't make up for being gaslit for months. I reached out to my agent for an explanation, but she would only send back very short, terse responses that didn't answer my questions. Finally I asked to put in a complaint with customer support and her supervisor wrote back, informing me that she had reviewed the dash cam footage and corrected agent about what happened and that she mentioned that in the future agent should be more active in communicating what's going on in a claim. But it was a very brief boilerplate message with no offer to talk further, no desire to follow up or get more information, no explanation for how I could go months thinking I was at fault when the opposite was the case or that my case had changed drastically from what I had last been told. Certainly no attempt to make things right or any concrete assurances that something similar wouldn't happen again. I told her that I'd lost faith in Liberty Mutual to represent my interests or advocate on my behalf. No response to that. In response to my negative review on another site, a member of Liberty Mutual's Presidential Service Team reached out and he was very nice. But it was like pulling teeth for him to admit that Liberty Mutual had made any sort of mistake in the first place by not believing my account of the accident and not watching the full dash cam footage and barely catching that mistake at all. All he could say is that he would add that to my agent's coaching file and that he "hoped" she wouldn't make a mistake like that in the future. The part I found most concerning was that when I told him I worked really hard to try and handle this privately but that their system made it impossible to make a formal complaint to a customer service representative and the only reason I'd been put in contact with him was because I wrote a negative review, he said he was sorry for my inconvenience, but he did not acknowledge that the system is difficult to navigate or that anything could be done to make it easier. So I can only conclude that the system is designed that way intentionally, so customers can't give them feedback. So don't expect Liberty Mutual to do anything if you ever have any issues with them. Their system is designed to prevent just that. I have lost faith in Liberty Mutual to represent my interests, and I would strongly recommend any potential customer to look elsewhere.

    Becky Schuler - State Farm Insurance Agent - As the new year begins, it's a perfect moment to review your coverage. Reach out to our Lynnwood State Farm team for a quick ...

    Becky Schuler - State Farm Insurance Agent

    (12 reviews)

    George@State Farm was very patient with me during the process of finding the right insurance for my…read morehome. He made sure all my questions were answered and assisted in making the right decision.

    We are currently with our insurance company for more than 10 years. The insurance premium slowly…read morecrept up. We have had no accidents or insurance claims so, we started shopping around. I asked my daughter and in the coincidentally in the mail I had a flyer for State Farm and Becky Schuler. We had State Farm in Hawaii more than 35 years ago and absolutely loved them. I scanned the QR code and inputted our information. I quickly got a quote thru the internet but I also got another quote from another company. We decided to take the quote from the other company for auto insurance. George from State Farm called me after purchasing the automobile insurance from the other company. I said I just purchased another insurance. He then said if he could go over the quote with me. Although I wasn't interested, I let him continue. George went in detail about customizing my homeowner's quote, because I did not switch that over yet. Long story short, after talking on the hour with George, he saved me over $800 for our homeowner's policy per year!! George was very thoughtful and thorough!! Even though he said he was on the job very shortly, he was professional and listened to me very well!! When he didn't have an answer, he politely put me on hold and found the answer. Being in customer service all my life, I appreciate George for helping me and saving us money!! We have a new binder for homeowners and saving money!! What more can you ask for!! Well done George and State Farm!! We are happy to be with you again!! Kathy D.

    Capital Coverage Insurance Agency - homeinsurance - Updated May 2026

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