My husband recently purchased us a family vehicle from this business. AVOID AT ALL COSTS. A week or so after purchase we had problems upon being it to their attention. We were promptly told no covered under warranty and out of pocket. As we are a single income young growing family. It's disheartening to know buying from a dealership is no better than buying off marketplace. Do not choose this place for your vehicle needs. The manager ADAM NAJJAR should be ashamed. read more

Brought my jeep in to get certain things looked at. They gave me a $6500 bill for a lot of other things and my issues are still present. Third time around trying to get it fixed and they stopped contacting me. When people say don't go to dealerships for when you don't have warranty. It's true. The warranty replacements earn them nothing where as piling a lot of things on a bill that doesn't need to be there is where they gain their money. Asked them to test drive it to check and literally within 15 seconds of leaving their parking lot, the issues I needed worked on showed up right away. Incompetent at the very least. Called and messaged them and no response at all.. let that tell you everything about how shady they are read more

Bought a used Jeep here a month ago. After signing and turning over the cash they decided they wanted $1000 more! I then gave them my truck as a trade in on top of the cash. Today I found out from my mechanic that the vehicle should never have been sold as it is not roadworthy. AMVIC complaint has been lodged and I'm trying to get my money back. Not sure how to get compensated for the stress of finding out this thing could have killed me. read more

Long story short,CAPITAL JEEP SCAMMED ME. DO NOT EXPECT ANY AFTER SALE CUSTOMER SERVICE! They ignored and left me hanging for months before butchering my truck, taking personal things out and then getting my number blocked by their general sales manager HUSNEY ISMAEL when asked for a solution. I purchased my truck, a 2021 Ram 2500 Laramie, back in January. When we were negotiating the pricing, I had it in the deal that the rock chips on the front end would be dealt with. At the time of purchase, the truck was a fresh trade-in, and they just did a basic clean to showcase it. I ended up buying it, and the salesperson, Alice, told me to come in the following weekend to get the detailing and rock chips done. I called multiple times, and the answer was always that they were swamped. We then came to an agreement that I would come back after springtime when things slowed down. Due to work, I was out of town until July. When I tried contacting my salesperson, I learned that she had left the dealership and that they were going to appoint someone to help me, but that never happened. I called again in August and still didn't receive a call back. I called again at the end of September and expressed my frustration about the lack of customer service, and I was redirected to their General Sales Manager, HUSNY ISMAEL. We made an appointment, and I dropped my truck off on Tuesday, October 8th. When I picked my truck up on Friday, October 11th, the outside was covered in dirt. I was disappointed with the level of professionalism and didn't take much time to look at the bumper up close; I just wanted to go home after working a 10-hour shift. The next day, when I inspected the work thoroughly, I saw the terrible job they did on my $70,000 truck. They sent it to the cheapest guy they knew, and it shows. They painted over all the plastics, tow hooks, and even the intercooler. As I looked around some more, I noticed my dog seat cover was missing along with my owner's manual. I texted the General Sales Manager on Saturday with all the pictures of the poor work they did on my front end but got left on read. I figured I wouldn't bother him over the Thanksgiving weekend, so I waited until today, Tuesday, October 15, to follow up on it. To my surprise, I noticed he blocked my number. When I called the receptionist to speak with the General Manager about this issue, that's when he finally called me back. He said that the dealership never owed me a detailing and that he was doing me a favor by painting the rock chips since it was after the 90-day policy even though it was negotiated at the time of purchase. He completely disregarded the photos sent, ignored the fact that items were missing, and tried to deflect from the poor workmanship done on the truck. No accountability was taken. Now I'm being refused a fix to this disaster and my items are still missing. I sent this exact message to their General Manager with no reply. read more

Bought a used vehicle from here in June of 2023. The first car I test drove was given to me with someone's dirty sock in the door, and was absolutely filthy. I did not but that one, but decided to buy a different one. During the sale I noticed that this paint was damaged and the clear coat coming off. I was ensured by the salesman that this would be fixed. It never did. Also during the sale I was informed there was one pre paid service from the previous owner, and that it would be transferred over to my account. This never happened. I was also promised a pre paid gas card. This never happened. While signing the contact with the finance gal there's a portion you sign "nothing else was promised to you" I brought up these two points and she said "if the salesman said it's going to happen it'll happen, hold him to it" I signed it, now knowing I shouldn't of. It is now November of 2023. The salesman I was dealing with, who kept ignoring my text messages and blowing me off about the paint, no longer works here. The paint is not fixed, nor will it ever be. And when I attended to have my oil change conducted, the service department said there is no record of it. I spoke to a sales manager who is unwilling to help. Horrible experience all around, would never buy from here or recommend any one to attend ever again. read more

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Wish could put zero star sold us a vehicle that speedometer is off and will not fix unless we pay as soon as deal is final these guys care less about any problems you have. read more

Misleading no knowledge of products over priced and when their service dept lies about the work and get caught nothing is done these people are never getting another dime from me we had our Bmw two weeks oil light came on they said it was serviced with getting lies upon lies took it over to south side Bmw old air filter old oil filter etc etc ruby the lying car salesman didn't even know this car has twin turbos then a nail in the tire left the car the lying never stop oh it's fixed so we got another nail exactly same tire same spot Do your self a favour shop anywhere but here read more

my son was going to co sign for a buddy a dodge ram truck , some how it ended up all in just my sons name ( young adults first time buying at a dealership , didnt ask questions to parents ) BUT so the friend who needed a vehicle for work, and at home could register and insure it and the bull of sale only had my sons name somehow another bill of sale was redone in the friends name . I hope TD bank finds out about these sales practices and refuses business with this dealership, and Capital dodge gets rid of Ruby who as far as I'm concerned took advantage of 2 young, niece adults. read more

Booked the car in for a recall almost month ahead of time to make sure that everything needed for the recall would be there and there would be no issues to get it done in a day (20-30 min repair) since we were making the trip in from out of town and would be returning home the same day. We dropped the car off in the morning and asked when we should expect it to be done by and they said 3/4pm ok no problem but we never heard any updates so I called at 3pm and not only have they not even touch the car they were saying probably the following day. Well I laid it out that we had appointment and said we were going home and fortunately they got the recall done but there should have never been a issue and to expect people to just except that like their time has no value is ridiculous. read more

If your in the market for a vehicle in western Canada it's worth the trip to shop at capital. I found myself at capital after having a terrible experience at another local dodge dealer and my day instantly got better. From the moment I pulled into the parking lot I had an amazing experience and I ended up buying a vehicle the next day. Karan Dhillon was my sales man and I can't recommend him enough I highly recommend you ask for him directly when shopping at capital. Karan was a respectful No BS kinda guy and he didn't answer questions he didn't know the answers to. He made me feel like the dealer ship was my second home while I was there and made the purchasing process smooth and headache free. Daylen, a team member at capital hopped in with me on my test drive. He was a knowledgable fun guy and made the decision to purchase a vehicle easier. Jeremy in the finance department read the room very well he didn't try to BS me or sell me crap I didn't need. He is a professional but personable and best of all he didn't destroy my credit rating by shopping it to every lender in Canada. My entire experience at capital jeep was amazing and stress free. I ended up buying my dream truck (2021 Jeep gladiator rubicon) and I couldn't be happier with my purchase. I know that's hard to believe but the guys here don't operate like a traditional dealership. Couldn't recommend them more 5/5 stars will be coming back for my next vehicle! read more

We purchased a Grand Cherokee L Jeep from Kevin Sorochan at Capital Jeep. Kevin is very knowledgeable and experienced and found us exactly what we were looking for and within a couple of hours we were driving home our new Jeep and absolutely love it! Not only was Kevin very helpful during the purchase he also has followed up with us after the purchase. Much appreciated! read more

If you value your time and your vehicle, then go to ANOTHER dealer for service. Brought my Jeep in February 2023 for 3 issues an oil leak, transmission shifting concern and slow leaking air tire. See photo for the technician notes and diagnosis. Parts shortage caused the parts to come in 7 weeks after. Once the parts came in, they called me, and we made an appointment. Dropped off the vehicle early in the morning and received shuttle ride (thank you). Get a call at 3 pm that they did not have time to fix vehicle, so I can come pick it up. Rescheduled for another day guess what....same thing happened! Rescheduled again....same thing happened again! Finally, on the 4th visit, they get to my vehicle...but get this...they said there is no oil leak and that no repairs are needed. I was laughing out-loud now. I went to the manager Clint to find out what is happening, he said to bring it in and let look at the vehicle together. OK, we look under the vehicle...and there is no oil leak it is true...that is because the oil leak is in engine area at the power steering lines. So, the problem was mis-diagnosed by the mechanics. It was the power-steering that was leaking. Now, they tell it needs new power steering lines. Ok, 1.5 weeks later, the parts come in, and they call me. Make an appointment to come in. Guess what? This time they got to my vehicle, but they said no repair was done because its not leaking its sweating. Confused? Yeah, me too. As for the transmission, the factory trained technician said that the issue is due to low fluid in the trans, and post repair requires valve-body replacement. So, if there was never fluid leaking, then does it require a valve body? This is from a factory trained technician. Clint, the manager says what I should do is "warm up the vehicle before I drive off". 30oC outside and I should warm up the vehicle? The manager Clint is ignoring the diagnosis from the his factory trained technician. Be very careful when you bring your vehicle here for service. Why they are ignoring the diagnosis from a factory trained technician? read more

Capital Chrysler Jeep Dodge - Car Dealers Near Me - Edmonton, Alberta

Still only one star! 10 months ago I gave the same review! Update, still have not fixed the damages caused to my Charger. The damage that was promised to be fixed! But I guess when the whole management team from the purchase of my vehicle has been fired does that make you not liable? I don't think so! Just remember that karma... I now have beautiful decals on the back of my Charger, Calvin pissing on the dealership sticker and they will remain there until I am made whole. See you at all the car meets this summer and please take pictures of those decals and share! Cheers! read more

Capital Chrysler Jeep Dodge - Car Dealers Near Me - Edmonton, Alberta

Can't say i have ever been yelled at by a "salesmen" before. Long story Short----Husband and I went in, and clearly stated that we were looking for my mother, and were simply doing the leg work for her as she was sick at home this weekend. The salesmen agreed and said of course he would help us look for my mom, and then asked about her budget and if there was anything that interested her. She was interested in the Jeep Cherokee and had a budget of 250 biweekly. He nodded and said, lets head to my office and get this down for you. Of course he ended up showing us a 2020 that we already knew, was way above 250, but we entertain the idea and go out and look at the new unit. It was beautiful but of course the payments came up to a 389! NO. He then asked what my mothers budget could stretch to, and with my teeth grit, I said 252. He laughed it off and said he'd go talk to his GM. What felt like forever after, he returned and said sorry no way we can go that low. Well that's alright, we never excepted to leave with a new vehicle with that low of payment. But he had other options, we head out and he shows us a Hyundai and Mitsubishi. Being quite new to purchasing a vehicle, I agreed to take the Hyundai, for 2 hour loan, to show my mother, who lived 45 mins away. She simply did not like the vehicle, it was to small and just not her taste. We return to his office, and I begrudgingly tell him, sorry no this isn't it, and how she mentioned to us that she found online another jeep, at another dealership and how she would like us to go check it out. He looks stunned, "but why ruin her credit since we already have her approved here! Why go for something old? Why this and that." And I kept honestly telling him," I'm doing this for my mom. I'm doing the leg work. She says no, go somewhere else, okay." But he wouldn't hear that, his voice started to raise louder and louder saying "no you don't have to do anything bro, Your mom isn't here so you don't have to go anywhere, she isn't forcing you! Bro I'm done talking about this. Why bro, if you want old I can find you cheap old!" By the time I was able to get any words in, his voice was echoing off the rafters! I was so embarrassed and disrespected all I was able to get out was "thank you, we are done here." Just to find out at the other dealership (which gave us a great deal, with the demanded low payments for a fully loaded 2017, with only 65000km) that capital had sent my moms info to 3 different banks, when they told us they were simply doing a "soft check"!! read more

I purchased a vehicle over the phone on short notice. I refused the warrenties as I didn't not see the value in them after doing some research. When the vehicle and bill of sale was delivered to my house I noticed $1500 of extras added that a previously declined. I told the sales rep about the error and refused to sign. He assured me he would remove it the next Monday if I still didn't want it and even included that in the bill of sale. I spoke with him that Monday and that's when things became shady. They said they couldn't refund because the financing already went through, then I spoke with the finance manager and she said it was mandatory to have those extras. Key fob replacement, tire and rim protection, and anti theft etching. She refused to give that statement to me in writing. Long story short 5 months worth of emails, numerous phone calls and text messages I went in to the dealership to confront them. I recorded My confrontation where the finance manager insulted me laughed in my face and admitted to illegal practices. I eventually did receive the minimal reimbursement after many reviews, reports to BBB, and AMVIC. I strongly recommend avoiding theses scam artists at all cost. And report any wrong doing by this dealer. read more

I love my vehicle and ok price. Sales and business practices were an unbelievable runaround and clear intent to take advantage of customerswhenever possible. read more

Money-grubbing, disrespectful and unjustifiably abysmal business acumen. I had worked a deal for a vehicle, we agreed on a deposit to hold it and follow-up with paperwork, payment, etc. Within 12 hours, I received a phone call. Apparently, another customer had placed a deposit 20 minutes before I had, but "their transaction hadn't populated until this morning". Although I was granted first right of refusal, I was told the other customer was going to pay all cash immediately, and since it's the end of the month (31 March) this shoddy business had to accept the first full payment. I lost out on another vehicle elsewhere because this was a done deal for me. This is the type of shenanigans you can expect from this place. It's shoddy, disrespectful and dishonest. I spoke with Husny Ismael as the sales manager and all he did was apologize, which was hollow and frankly, insulting...with no recourse suggested at all, so I imagine this was all a sham to begin with. It's all moot anyway, as I don't want to do business with these racketeers anyway. I'd rather have my money, business and trust placed with an entirely different group of people. The whole situation is shameful. Be careful. read more

STAY AWAY!!!! These people don't care at all about any issue you have once the sale is final... Melody Pillay has been extremely unprofessional and does not get you the paperwork you need or anything else for a fact unless you call the manager and tell him that Melody is not getting back to you after weeks or months. The other managers also try to bully you and convincing you there is nothing wrong with the warranty they sold you... but in-fact one of their sleaze sales people sold me a warranty of 7 years which I paid for, but put in their system a 5 year warranty and also didn't tell me that the warranty on my "new" car started a year before I owned it because this company did some service on it when they owned it. Again I could say so many other reasons to stay away from this company, but I don't want to waist anymore of my time. read more

Do not ever go to this dealer. They will get you to sign something and will state it will be a hold on a unit. Then yell at you when you want to unwind the deal and say it is your fault. They do not want to take responsibility or even show a carfax for a used unit for you to sign. Thank you Capital for screwing over my and my boyfriends credit. read more

They're great for warranty work, they're more willing to do work on my Jeep than other dealerships. However, when you aren't getting warranty work to do they overcharge worse than any place I've seen. I paid over $300 for a dif fluid change because they refused to do warranty work. A shop will charge $150 for BOTH dif fluid services. Whoever put my difs back together should have there silicone gun taken away because they put an excessive amount of silicone on, and took me a good 20 minutes of fighting to just get it to lift off on one side. They told me that my brakes and air filter desperately needed to replaced, which I know they don't because I changed them and check on them regularly. They wanted to charge me $1900 to replace my rear dif bearings, which a shop will charge $800 to do the same work. I will never go back, not even for warranty work after this. read more

Went in with a trade in and a budget of $600/mo for the new vehicle. The guy was extremely nice and showed me a grand cherokee. After he explained all the bells and whistles, I asked again if this was in our budget. He said it was. Test drove the great vehicle, and my sister asked once again, "Are you sure this is in our budget? This is pretty fancy." Like, you could move apps around on the touchscreen fancy. And he kept saying it was. Ok, so they low-balled on our trade-in, and quoted me $600/BI-WEEKLY for the grand cherokee. Math isn't my strong suit, but I'm pretty sure that's double what I was willing to spend. Not just a few bucks over, but DOUBLE. I absolutely could not stand that. As we were about to leave, they came back 2 mins later and added another 7k to our trade-in. So first, they waste my time by showing me a vehicle I am totally not willing to spend over 1k/month on, and then they low-ball us on our trade-in. I'm a huge advocate of being totally logical, practical and straight up. Don't waste my time, I won't waste yours. These people definitely live up to the "sleazy salesmen" persona and most dealerships are already pretty sneaky with the numbers game, but these guys really take the medal on that one. Avoid this place at all costs. It's not worth your time. read more

SERVICE VISIT "worst service ever. new trasmission blew next day" - Tinoy20 multiple incidents. my transmission got damaged on my ram 1500(only 50000kms on it) after they did some service on it . luckily my warranty covered it and got a replacement after two weeks. the new tranny blew the next day in middle of the road .I could not stop the engine and it was in drive mode. I managed to towed it to the dealership .they were too busy to look at it . two days after they said vehicle is ready to pick up. when checked they only changed the gasket on a blew brand new transmission because they were too busy . it blew again . after talking with the manager they were willing to look at my tranny. they found a big hole .the parts are back order and my truck is sitting there at the capital jeep for about a month. what a quality of service by Chrysler and capital jeep .shame on your service . read more

Hello fellow Yelpers.. I recently wrote a review about capital Dodge that was less than favorable on their part and I am rewriting it I went in in good faith that we would not have any problems or more or less kick tires but ran into a manager that I knew and told him of my issue with the dealership/managment I had dealt with and of course told him about my blog They made everything right!!! my wife and I were impressed and decided to purchase a vehicle through them.. what can i say I am not a sell out and cant be bought but if a dealer or any buisness is willing to own up and pay up for a mistake then they can win my buisness again Thank you Griff we appreciate what you have done to make things right our confidence is restored read more

I dropped my van off for an appt. on Monday at 10:30 to have the driver airbag emblem attached. I was told it would be about 4 hours to complete. I finally got it back Wednesday! Also poor service when it came to communication with service people. On my last call I asked them to call me (not a text) to advise when it was ready. I got a text. Very disappointed. read more

Well What can I say.... hmmm....Dont go here! I purchased my first brand new $28000 Jeep Patriot here in 2009. They made an issue that I couldn't get the color I wanted . Something to do with importing?? I told them I would wait but it seemed like they had one in mind. The sales person I delt with was awesome same with financing. The reason for my 1 star review is the fact that they sold me a lemon and refused to deal with it. We decided to take it on its first road trip 2 days after purchase. Went from Edmonton, Jasper, Banff, Calgary and back for the weekend. It's on file that 2 days after driving off the lot and less than 1000km on the dial, my car stalled while doing 120km/hr on the highway. Then the nightmare began. For almost 1.5 years I was stuck with driving my lemon that stalled exactly on the 1/4 fuel tank mark no matter the conditions were. I took it back multiple times to Capital Jeep Dodge and they did not fix it. "They couldn't find or recreate the problem." They stated for me to call the head office in Ontario and they would deal with it. I was shocked and exhausted from all the 10 documented highway stalls across alberta and bc over the year of my brand new vehicle. In the end I took this to Derrick Dodge on Argyll/104st. They initially could not find the problem but at least let me know "This cars not leaving till its fixed." The head service manager called a staff meeting in which all the technicians looked at the issue and found a faulty fuse in emergency tank. 4 days from bringing it in to fix. Thankfully, have not had a problem since with the motor. Now to deal with the leaky sunroof thats dripping on my stereo and drivers side door leak :( Oh and my car alarm does not work. Sometimes you gotta laugh. read more

The WORST experience I have ever had at a dealership. Where do I began? I spoke with the first salesman over phone/text where I gave him all the information of what I was looking for, trade in and let him know my partner was looking for a vehicle as well. (He never followed up with my request for vehicle information for my partner). He had briefly mentioned a $500 deposit and then went right into trying to sell me a truck. While waiting for him to get back to me regarding the final numbers, he let me know the truck had been sold over night. Not wanting to miss another vehicle, once the next one was picked out I let him know I would come right down to the dealership and make a deposit, within 10 mins they said the truck was gone. Two more trucks were apparently sold while I was there. They tried showing me a vehicle I didn't even want, I then left empty handed. I spent the next several days trying to pick a vehicle and offered a deposit, the dealership said no need we have a truck being delivered for you. I went ahead with the banking approval, almost no information was given to me. I was told I was approved, when I asked which bank "I'm not sure" when I asked how much "I'm not sure" I received the run around, being passed to different departments just to have them say the other knows what's going on. I was passed to a different salesman who didn't reach out to me, I called him, he said he would call me back and didn't, I had to call him again. I did all of the research for which vehicle and again offered a deposit, he then told me I needed $5000 down- still could not tell me which bank approved me. I requested he speak with the manager and get back to me, 4 days passed and nothing. No text, no call, nothing. I phoned the dealership multiple times and was patched through to a voice mail that didn't take messages. I asked to speak with the manager and was told they are busy. I asked to speak with finance and was told they were busy, I asked to speak to anyone and the receptionist had no one available. I text my original salesmen to let him know how I felt I was being treated and that I was no longer interested in moving forward. He said "I'll let them know". Once they found out my partner and I went to a different dealership then they started panicking and blowing up my phone with offers. I'm happy I didn't give a deposit as I hear they are hard to get back and I'm definitely happy I didn't buy a truck there! My partner and I went to another dealership and within 2 days we both have 2021 vehicles totalling over $140,000 combined! No deposit or down payment was needed!! I am so happy with the other dealerships customer service, they made me feel important from the moment I started talking to them until even today when my saleswomen checked in to see how we were doing! Capitals manager emailed me a week later asking me if I have any feedback well first of all if there was even an ounce of communication within your company you would already have my feedback that I provided your staff with. **My piece of advice is to always research the dealership even look for news stories relating to investigations ie. fraud and customer reviews.** I would like to thank Capital Dodge for not pursuing my file, I am much happier because of it. read more

Horrible and unprofessional. Bought a 2017 Chevy Traverse from Chad. All was good until we went to gas up the first time after receiving the vehicle, the check engine light came on and the vehicle has a hard time starting after putting gas in. Fast forward to now. With all the heavy rain we've been having my windshield is pouring out water into my floor. His response was "After 4.5 months, we do not know anymore that this is our fault, again - nothing we can do to help your windshield situation at this point unfortunately." Are you fricken kidding me? DO NOT BUY FROM THIS PLACE. Shady AF! read more

The air ride compressor failed on my ram so needed to get it fixed ASAP. The communication was great and service outstanding. Will definitely be going here again. It was honestly the best experience I've had at a dealership. I would highly recommend. read more

These guys will bend over backwards to sell you a car. Beware the service department.... Got a recall, so I called them up to set up an appointment. They noticed I was due for some "other" service, but I declined because my neighborhood shop handles those things. The wife in an attempt to save me the trouble of taking the car in, dropped it off early the next business morning after a night shift. When they went through the list of scheduled repairs at the reception, she just said " I only want done what my husband booked." and signed. When we picked the car up, they charged us over $300 dollars for additional services that we hadn't booked, but had been added to the work order before signing. Suffice it to say the dealership won't be getting any more of our business. If you must do business with them, always ask upfront what its going to cost, and always read before you sign. Afterwards you will be treated to hearing that you signed it, your responsible. I blame us for not being diligent enough in reading the fine print, and for not asking about any additional costs. I also believe I shouldn't have to. If they claim that they run a stand up kind of business, there would be no room for this kind of problem, further; It took me about 5 minutes to find another person reviewing the same department who had the same complaint. I can't say for sure whether the problem was incompetence, poor communication, or something shadier. In the end they were willing to pay back about a third of the cost and we told them at the time that it wasn't an acceptable solution, but this transaction insures that for the relatively cheap sum of $215 "Capital Chrysler Jeep Dodge" will never sell me another car. read more

Was pleasantly surprised when I stopped in to see if they could do a quick oil change... Not only did they service my off make vehicle on the spot... But they had a relaxing lounge and play area for my kid as well. Truly a comfortable atmosphere and really nice people. Thanks for the experience! read more

If I could give 0 stars I would. By far the worst sales people I've ever come across. Do not come here to buy or fix a vehicle, unless you want to be broke. read more

My dad purchased a truck here and they were horrible to deal with. He came from out of town to sign the paper work and pick up the truck but about a week later they called to tell him they mixed up the VIN number and he needed to resign the paperwork. He agreed to do so, as long as the numbers didn't change and they said no just sign them. After he reviewed the new paperwork he saw the interest and payments did in fact change and decided to just return the truck. When we got there and returned they keys the finance manager Alex came and started acting aggressive towards us. My dad tried to explain that he wasn't okay with the price change but Alex wouldn't stop trying to argue with us. He started yelling loudly that we stole the truck and that it's an embarrassment that we don't know finance cause we wouldn't sign the new agreement. A lot more was said but please do not buy any vehicles from Capital. read more

We take our Fiat Abarth for service here, and the first visit was great, but it has been downhill for the following 3 visits. If you call in, be prepared to be transferred multiple times, only to explain your reason for calling over and over again. Once you arrive for your appointment, they still have no idea why you are there. We also have to fight for a rental car that our exorbitant extended warranty covers at no cost. Still looking for a better service department for my Fiat. Sigh... read more

Please, whatever you do, do not purchase a vehicle here. These people take you for a total ride. Scam you into purchasing particular contracts that in reality do not even cover anything. I have gone back several times to have contracts explained to me and nobody even knows what I am asking them. They try to cover their asses with b.s. excuses. When I told the manager about the salesman who sold me my vehicle he laughed and said "uh oh, he's no longer with us" which was not the most reassuring thing to hear. Absolutely terrible customer service. Huge regrets purchasing my car here. LITERALLY GO ANYWHERE ELSE. read more

Stay clear of this company, they are high pressure, and zero customer service. All that retoric about this dealership making significant changes since Athena's experience is garbage. I just purchased a new Jeep Grand Cherokee there and the way I was treated and fed lines was terrible. I needed a Jeep that was flat towable behind my motorhome, and was shown a Jeep that they assured me met this requirement. I was told there was a button hidden under the console cup holder that put it into a neutral, that made it flat towable. The salesman assured me that he had checked with their service manager, of 30 years, who assured him of this. My wife and I signed the loan application and gave them a $1000 deposit. I did some checking on the internet and other sources and found that the Jeep was not flat towable, This was on Friday April 26, 2013. I texted the salesman and, after a couple hours with no response, I went back to the dealership and was told they had just confirmed what I had found out and they would find me a vehicle that would meet my requirements. They would contact me. Saturday morning I went back and talked to the finance person to make sure the loan application did not proceed on the purchase, (no one bothered to tell her I was not buying the vehicle), she assured me nothing had been processed yet and would not be. In the end they found a vehicle, I had to sign another loan application since it was more money. I voiced my concern about signing anything, since I had not seen the Jeep. I was told it was to protect the price as certain rebates from Chrysler were only available until the end of the month, (the next day). I was assured, by several persons, that nothing would be processed until I saw and inspected the vehicle. On May 10th I accepted and brought the vehicle home. The following week I saw that 2 payments were taken out of my bank acct. One for the amount of the original loan, the vehicle I did not buy and one for the newer loan for the vehicle I did buy. Both payments were taken out on the 10th, the day I thought I was buying the vehicle. May 17th I phoned the bank holding the loan was told they paid out both amounts and the first loan had been reversed that day and the payment was eventually returned. All the assurances/ promises that nothing would be finalized were not upheld. In addition, during this whole process I received numerous promises that they would keep me informed and would return phone calls. I never received any and am still waiting for a return call concerning the processing of 2 loans before I even saw the car. read more

WORST EXPERIENCE EVER! I just bought a truck from these guys Thursday May 21st. Since i am in Calgary and this dealership is located out of Edmonton the deal was over the phone. I asked my sales guy Jihad to send me any damages, scratches, dings anything that i need to be aware of. To let me know of any issues the truck has internally/in general. So that when the truck arrives to my house there will be no surprises. I get sent a picture of one tiny paint chip, and every thing else is perfect! Well in buying trucks you feel like you can trust your sales person. Unfortunately this was NOT the case. The truck arrived to my house Friday afternoon. only the find the box cover half off cause it was not put on correctly, both sides of the truck had scratches ALL over. the passenger mirror was not even the correct mirror for the vehicle. It had been spray painted black and was chipping so bad that the original yellow color was coming through! There is a dent on top the passenger front wheel well, dent on the drivers door handle, AC is not working, Bluetooth/USB for music is not working, Remote start not working correctly, Engine light immediately came on, back up camera is so blurry i can't see clear. Notification that I have a brake light out! So when i specifically asked for any issues the truck had you would think that i would be made aware of these OBVIOUS things prior to buying the vehicle, but apparently not. I wish that it got better from here but only worse. When i call the dealership back i had to fight for them to get my mirror replaced, i get told they will send me a new mirror, unfortunately even after telling them to make sure they send me the correct new mirror to match the truck of course they do not. I received the mirror today, used, wrong colour of black, scratches all over and the light is broken on it. And to top it off they will not let me take the truck to a sister dealership here to have these issues looked at and fixed that is has to be at their dealership. Now why in the world would i ever trust them in getting these all fixed properly when they can not even be straight up in the first place. Completely screwed over. This is absolutely NOT acceptable !!!! DO NOT BUY FROM THIS DEALERSHIP read more

Posted on Google and was not quite enough, so I will post here as well! Great experience up until the dealership got my money. Here's a list of the problems I had :) 1) Received 1 key when I purchased the car (on what planet is this normal), was told I would get the second key when I came back to the dealership as I was given dealer plates for the weekend. Sales guy wasn't available so could not get my key. Was back another 3 times to deal with things with finance and again, guy WAS NEVER THERE OR AVAILABLE. The heat in my piece of garbage JEEP cut out last week, went in to service (everything ended up being fine), but since I was there asked if I could finally get my second key. Essentially was told by the girl at the desk that it was my fault for not trying to get it when I tried countless times, also, did not know where she was supposed to "find this key" since the guy doesn't even work there any longer. 2) Part of my deal was I would be getting $2,000 cash back. Was told the cheque would be cut the next day. Took MONTHS of texting finance to receive the cheque. Had to go in at the end of SEPTEMBER and wait an hour to get the cheque. 3) Was told I would have my Sirius trial for 1 year. Again, bought the vehicle in June and it was already finished 1 week ago :)))) 4) Another review just reminded me, I didn't get my deposit ($200) back either after being told I'd get it back. Again, would not recommend to anyone unless you get a thrill out of trouble and hassles. read more

When I purchased my vehicle I was promised 2 yrs worth of oil changes. I repeatedly asked for them to write on the paperwork but they reassure me it would be fine. I had to register me car myself with Chrysler because that was never completed and now when I'm ready for my second year of oil changes (first year was still covered under previous owners warranty) they say it's not noted anywhere. Even worse all the employees that I dealt with are all gone...how convenient!!! Basically they took my money and provided me no service. Will not recommend read more

Bought my Jeep here a few years back when it was near the weber center. I really wanted a Jeep Liberty and they had one. It was my 1st time buying a car and I was not with a man (I'm female) so I think I paid way more than what it was worth but that is my only complaint. It was great service and I can't really blame them, of course they are going to try and sell for the highest price they can, they are a business afterall. I should have done my research. I did get a bunch of free oil changes but sadly I moved away and cannot use them. Service was great, a little high on the pressure side but everyone was super nice. Financing was at 10% though due to my young age and lack of credit. I'm still driving that jeep today. read more

Easily the worst dealership experience I've had to date and this is my 5th vehicle purchase. I do not recommending paying cash for a vehicle here as once they take your money they could really care less about you. Being in sales myself I can tell you the level of professionalism displayed at this location is simply non existent. I would recommend any other dealership besides this one, derrick dodge is the place to go! read more