People talk a lot about giving 110%, which is really stupid. By definition, 100% is everything a…read moreperson or company has to give. Some have more than others. However, what you get compared to what you hope or expect can be way over or under. Expectations and hopes are limitless. In this case, the service was way more than I expected. In fact I can not imagine anything they could have done better. On top of all that, the price was less than a quote I got from my previous HVAC guy and Local HVAC was able to respond faster on a failed A/C system in 90 degree weather.

Matt and his team were great from start to finish. Courteous and prompt. Absolutely recommend them!read more

Kevin is great at what he does! We used to use a larger local company, but since they got bought…read moreout, that personal service was not what it used to be. Kevin was responsible, knowledgeable and very responsive. He was happy to help with our problem in a timely manner. We found him to be honest and trustworthy, and has impressive knowledge of his trade. At this point we would have no problem trusting him to enter and work on our home when we are out of town. Found out he actually worked for one of the largest companies on the cape for almost two decades. I would trust him for larger commercial jobs or new construction, but it's nice that he delivers the same professional service for smaller service jobs as well! He stepped in and won our business for life when our former company big-timed us and couldn't be bothered to perform our annual service anymore. His pricing was great too. So grateful to have found Kevin and Performance HVAC!!

I just had a new high efficiency gas boiler installed by Robies and that included the…read morere-engineering of the old radiator piping on the first floor- a complex task due to the inability to pipe under the first floor. I chose Robies because the marketing man- Dana Bergstrom gave me the clear impression that he really cared and was most attentive and responsive. Then the complex installation and the removal of the old oil furnace was executed by Walley Silvia and his crew including some very good electricians (the crew included Shawn, Moe, Matt, Adam and others). Walley was like an artist - a real pro who very much cared for what he was doing. I can not say too much about how professional and knowledgeable the team was. I highly recommend Robies based on the complexity of what was required and the excellent installation. A. Epstein

You quoted my 84 year old mother $750 to replace two outdoor porch lights. It required…read morereconnecting two wires and the ground on each light. It took me a combined 20 minutes to replace them. You are a fraud, and should be embarrassed in taking advantage of the elderly. Expect a report to the BBB. AVOID this company.

I'm new to the Cape and this is my first house with a sump pump, and I have three of them in my…read morebasement (I live near a pond). Apparently this is the time of year when the water table rises, and my pumps are on almost all the time and I was concerned with the noises so set up an appointment with Riedell. They offered to come out between scheduled calls (which I thought was awesome), but I told them it wasn't an emergency -- I just wanted an opinion from an expert. They scheduled an appointment for two days later, and the tech (Glen) arrived on time. He was friendly and professional and went to work studying all the pumps in the basement, as well as the pump in the septic system. Now he absolutely could have told me they all needed to be replaced immediately and I would have cut a check. Instead, he assured me they're all in working order and in good shape. As this was my first appointment, he also took a look at my other equipment (on demand water heater, washer hookup, main water line, toilets, faucets, and furnace), and gave me a solid walk-through, providing some thoughts on what I should be looking at over the next year or so. Even though nothing was wrong with my equipment, I happily signed the check for the visit. I have piece of mind and have found my plumbing and heating company.

Company has gone downhill in the past two yrs. new ownership or next generation taking over…read more poor,chaotic communication between multiple staff when new water heater installed in Fall. now double the cost to have water turned on after winter closure. manager refused to explain why i was charged for two hrs of service when the past ten yrs it was one hr. he arrogantly told me he "did not need to be accountable to his costumers ". I am disappointed I can no longer depend on this company who had previously provided exceptional service.

Bob hardworking and conscientious. I recommend RLF for any HVAC project…read more Was quick to replace our failed unit during the busy summer months.

Bob knows his stuff!!! ; stays with it until it is properly repaired. What more can I sayread more

Airsmart installed the Trane furnace and AC in November 2022 for us in Cotuit. The company did a…read moregreat job. Their prices are very fair and they are highly professional. We had other contractors to give us quotes and they were terribly high. We highly recommend Airsmart.

Rick Tavano, owner of Airsmartcapecod.com of West Barnstable, MA is the rudest contractor you would…read morenever want to deal with. He relocated two of our mini splits and broke one and wouldn't own up to it and both of them have been leaking since he finished the job. We finally go him back her to fix the horrible job he did and he refused to fix the mini splits and literally walked out the door. Not only are both mini splits leaking one is literally hanging off the wall. His comment was and I quote " so what do you want me to do about it" He was the one who broke the unit and did a really bad job and refused to own up to it and refused to fix it. No only is his workmanship bad he is extremely rude and certainly doesn't stand behind his work! I would think twice about hiring him. extremely unhappy customer

As a Retired 40 year Cpm and Residential Property Manager, have a great relationship with Braga…read morePlumbing for many years. Installed both boilers in our home. Their service techs well educated and quickly diagnosis any problem. They excel in Navien Service, they will get Navien directly on the phone if and when needed. We would not use another Heating or Plumbing Contractor in our home. There the best in all areas....

Unfortunately these guys still need to attend to more schooling, poor workmanship and call back…read moreafter call back and still can get it fixed correctly, do your research and hire a well established professional Hvac company

I used Bourque Heating and Cooling for a large whole home heat pump installation. Their price was…read morecompetitive, everyone I interacted with was very nice and professional. The job was completed as expected although several mistakes were made and not corrected. They seemed to be rushed at the end of the job to move on to the next job. The major issue I had with this company is that they were very unhelpful with securing rebates from the Mass Save program. They were unwilling to supply the equipment or paperwork required to qualify for the rebates. So, if you are planning to work through the Mass Save programs I would recommend against using Bourque for your job.

My family spent an enormous amount of $ purchasing four Mitsubishi AC units from Bourque. We did…read morenot pay for a maintenance plan on them as we typically do not buy these types of plans. When we needed service on the units, Bourque promptly told us they couldn't help us at all, but could have if we had a maintenance contract. I fully understand giving preference to maintenance contract customers, but to tell us they couldn't help us at all after the amount of $ we spent with them, is completely unacceptable. Bottom Line: I do not recommend working with this company as, in order to apparently get any service with them, you need to spend even more money on a service contract. If I spend money on something, I accept great service levels (even if I have to pay out of pocket for them). I recommend taking your business elsewhere.

We are putting on an addition, and decided to replace the old gas furnace…read more I had three quotes. Jason came out and had the best solution, and price. In two long days they replaced, refitted and air conditioned my summer home. Every person that came was terrific! They did an excellent job! Highly recommend them!

Vincent was very informative and assured all our questions would be answered. South Shore Heating…read moreand Cooling have a terrific business advocate delivering excellent customer service!

Excellent service. Prompt. Friendly. Responsive. Polite. Clean. Very reasonably priced. What…read moremore can you ask for? Ricky removed and capped a free standing bidet and removed/replaced a toilet and installed built-in bidet on toilet. Showed up on time and got right to work. Very responsible. Ricky also offered advice on other plumbing issues and references for other contractors including electrician and general construction. At the same time twin brother Robbie replaced my ancient backflow valve with new model, even installing new framework for the pipes. I will DEFINITELY call Twins Plumbing the next time I need professional service!!

Excellent service. Prompt. Friendly. Responsive. Polite. Clean. Very reasonably priced. Ricky…read moreremoved and capped a free standing bidet and removed/replaced a toilet and installed built-in bidet on toilet. Showed up on time and got right to work. Very responsible. Ricky also offered advice on other plumbing issues and references for other projects I needed including electrician and general contractor. I will DEFINITELY call Twins Plumbing the next time I need professional service!!