I stayed here for about a month, they don't honor the taxes back. It's federal law to give taxes…read moreback to anyone that stays over a month. They don't do house keeping at all. My sheets never got changed the whole month I was there. I wouldn't recommend this place. For 60-70 a night to not even change the sheets is wild. I've never stayed somewhere that doesn't change the sheets. My other coworker had a few items come up missing from his room and they pretended they didn't know what had happened.

Nice, Clean and Quiet Hotel....Staff was friendly and helpful, I'd definitely stay again.read more

Where do I start.... booked online with a single queen didn't have that.... and get to the room…read more.. looked at the bed.. and bed bugs... because I booked online the lady said she couldn't refund the money, she then gave us another room and we didn't see any bugs at first... then low and behold they were coming out of the carpet. This place is disgusting and needs shut down. She didn't seem concerned with the issue of bed bugs probably due to the constant drug activity out there. Never again. Got the 1 star bc I couldn't leave it blank.

Had bugs in the bed sheets and pillows. Knob for the shower came right off when you turn on the…read morewater. Toilet wasn't bolted down, slid when you sat down. When reservation was made, we ordered queen beds and gave us rooms with full, charged us twice for rooms. It was just a run-down kind of place. Has a sign in the office that says "no refunds after check-in." Would not recommend.

We have stayed here several times over the past 5 years, while coming to town to care for aging…read moreparents. The facilities are always clean and very comfortable. The complimentary breakfast is delicious and extensive and the staff is ALWAYS friendly and warm, and certain staff members have even managed to remember us in our concurrent visits. You can't ask for much more than that in a hotel!

I stayed here for two nights and it is a very nice hotel. It's the business end of things that is…read morescrewed up. I reserved two rooms for me and a friend. I planned to pay for both. My friend made the mistake of putting the $50 hold on her credit card. When I tried to check out at 6 AM (friend was sleeping), I wasn't able to pay for her room because of this $50 charge on her card. What?? The early morning clerk was a young lady with no knowledge and no power. She offered to call her manager but at 6 AM that seemed like a bad idea. I knocked on my friend's door but she was still sleeping. So for this little simple thing, we were very inconvenienced and it took me too long to get going on the road. I just opened my credit card bill two weeks later to find that $50 security charge on my card still there. I had to call this morning and they told me they didn't know anything about it. They removed it, they said but I don't see it. They advised me to call my bank. Sure, I should spend a long time on the phone because on their policies? No, thanks. I don't know if I would stay here again. I don't want to have to go through all the hassles and phone calls to pay. Seems as though the company could simplify this somehow.

Fantastic hotel with a charming nautical theme that fits perfectly given its proximity to the…read moreriver. From the moment we arrived, the staff were incredibly welcoming, friendly, and quick to help with any request-- they even accommodated our group meeting across their two buildings, providing a spacious, comfortable room for us to socialize. The room was cozy and well-appointed, with a convenient in-room coffee maker (perfect for grabbing a quick cup before heading down for breakfast). While the closet and bathroom are on the smaller side, they were perfectly adequate for a weekend stay. The shower had great water pressure--no weak trickle here--and though the shower head sits at about 6ft, as a 6'2" guest I found it just a touch short, but not enough to be an issue. Bed was comfortable and room was clean. Amenities are a real highlight. The pool is fantastic: a clever half-indoor, half-outdoor design that, in March, makes the indoor section especially welcoming. Breakfast was excellent, offering biscuits and gravy, made-to-order eggs, a pancake machine, cereal, yogurt, fresh fruit, and coffee in both bold and mild roasts. The location is also ideal--just steps from the river and marina, perfect for a scenic walk. One fun detail: don't miss ringing the big bell at the front desk--I couldn't resist! The only minor drawback is that the hot tub is currently out of service, but it's hardly a deal breaker. Overall, a highly recommended spot for a relaxing weekend or group stay. Small bar in lobby, already booked September stay. I saw post about maid service, for short stays you can request daily otherwise it every 3 days and is posted in bathroom.

the purpose for going was the hot tub that was not working, pool water looks dirty and cloudy…read more the room was horrible. When we walked in it had an odor, room did not look clean. Shower had someone's hair all in it and all over the floor. Fridge was leaking and dirty. Needed a full-length mirror in room. We had to call for a plunger and plunge our own toilet. property had overgrown trees and furniture that was tore and ripped. Both ice machines not working properly with an odor and making loud sounds. would like a voucher or compensation to stay at another time that the hot tub is working and with a better room

The service was excellent. The breakfast was standard but good. The beds however, were a little…read moreuncomfortable. The pillows were really hard. The rooms were clean and the air conditioning worked really well. The family really liked the indoor pool.

The best option of you find yourselves in Macomb. It is right near another chain but, based on my…read moreexperience at both, it is definitely worth the few extra bucks to stay at Hampton Inn. The front desk staff is always nice and helpful. The rooms are basic but nice and clean. The fitness center is fairly small but seems to always be empty so no issue using equipment. Like many hotels, they seems to have gotten rid of the hot tubs but the pool is heated and was definitely enjoyed but the kids. The breakfast option here sets it apart from other options with a spread of hot items as well as pastries and cereals. They also have both full size and mini waffle irons and a complete topping bar. Anytime we stay in Macomb, this is our preferred hotel location.

Absolutely beautiful and so much fun! We stayed for a few nights and I wish it was longer! We went…read morefishing (we just had to bring our own supplies!) kayaking, hiking around the property and enjoyed the fire pit!! This is seriously such an amazing place to escape from the hustle and bustle of life and the people running it are awesome and so sweet!

Our room is comfortable and clean - however - this hotel allows smoking. Had I k own that I…read morewouldn't have booked here because I have asthma. While our room is non-smoking (thankfully- because nothing in the booking site indicated that there were smoking and non smoking rooms), the rooms across the hall are smoking rooms and the entire hallway reeks of both cigarette and marijuana. When I stopped at the desk to advise that someone was smoking she advised that smoking is allowed here and that she believes they may be the last Hampton branded property that allows it- she mentioned complaints on the other floors as well because I had initially suggested we might prefer to move to a non-smoking floor. There apparently isn't one. It's too bad because the location of the property is good, too. She said the policy is "unclear" on pot- so if you're a smoker (herbal or otherwise) this may be a great option for you. If you're sensitive to smoke, I advise booking elsewhere. On the plus side - The pool and fitness facilities are clean and well maintained as is the lobby and our room- no complaints there - and staff is friendly and helpful.

This is the worst Hampton Inn I have encountered and does not represent the Hilton brand name well…read more The room smelled stale and I quickly realized why. It was so dusty in there. All along the walls, and behind the mattress there was probably years of dust and who knows what else. There was black mold in the bathroom that was very visible to the eye and a health hazard at that. The shower head had so much black mold that it had started to penetrate it. I scrubbed off what I could before showering, but contemplated taking a sink bath to avoid touching any of it. The furniture, carpet, and everything is old and dated. And I have been in older hotels that are well maintained and clean. But this place is not even trying. I could not wait to check out. I unfortunately just sucked it up and stayed the night because I was in town for business the next morning and there are very few options to choose from in the area. The breakfast was probably the worst continental breakfast I have ever seen. Very few options, not even a banana. I would have preferred a granola bar to the offerings they had. Do better Hilton. This is no name roadside motel quality.

Friendly staff, nice room, it's walkable to the Bass Pro Shop which also has a bowling alley and…read morebar with food. I noticed some worn furnishings in the lobby but overall this is one of the nicer hotels we've stayed in, and we stay in the area several times per year.

First of all tue staff is friendly, jeff the manager came up to our room and set up the roku, nick…read morethe front desk supervisor was so nice and helped me when the washing machine didn't want to cooperating. Breakfast was the best the third morning here, didn't get to use the pool or fitness center, our room was upgraded to a king suite when the room we originally booked didn't have the shower we requested, they made it right and it was not their fault because we booked online and the person we talked to screwed up, not our hotel! We also liked the signs that said quiet after 10 pm, really appreciated that!

Great staff gave us awesome suggestions for sports bar/ restaurant. Nice breakfast, clean rooms…read more Breakfast just enough eggs sausage, breads., etc.... . Can't beat the price.

Very pleasantly surprised at the transformation of this hotel over the past few years. I used to…read morestay here regularly while visiting my daughter at WIU, until I bought a house in Macomb in 2017, and remember it being an acceptable place at the time. I happened to get a couple of rooms now, in 2021, while visiting WIU for graduation, and was impressed at the change. I had actually driven up to the hotel, willing to accept it as I remembered it from 4 years ago; it turned out be much, much nicer. No more smoky smell - in fact the entire hotel smells clean and fresh. The carpets have been replaced,and new paint throughout. New furniture, furnishings, appliances and ACs in the rooms. The entire staff is hard-working, friendly and approachable. The manager/host is clearly engaged in the performance of the hotel, and it's easy to see, since he is always present in person, working alongside the staff. (side note - this hotel turned out to be even nicer than the Quality Inn and Suites in Kansas City, MO. That place was the exact opposite, but that's the subject of another review).

After loooong day of driving we just picked a place....hoping for the best. We landed at the…read moreAmericInn. We were well received by Dan, whom i had spoken to while on the road. Realizing how tired we were, he gave us a quick lowdown. The lobby and breakfast area were clean and appeared updated. I can't tell you how happy we were to find the room clean, no funk smells and comfy. Especially liked having LVT flooring....Coffee was good, breakfast was quite the variety and desk receptionist was friendly and maintaining clean clean dining area throughout the morning......you wont be disappointed here....rooms do not look like pic....light, bright updated....great service!!!

The customer service was great. The rooms were nice/clean, the lobby was nice, the price point was…read moregood, we even upgraded for a suite. They have a pool and hot tub, they have breakfast, WIFI. The pool was cloudy so my family opted not to swim. But, that did not hinder our experience otherwise. (I write this review during Corona time).