These guys have some beautiful food and generally everyone is really friendly, big props to Alex for always remembering my name. I used to frequent Cantinho most mornings but I have found as of late that my coffee isn't always great and the wait time can be lengthy.
I usually order through Boppl, a mobile ordering app, and my coffee is almost always ready when I go to pick it up, but today when I went to collect my order 10 to 15 minutes after ordering (and the app had notified me that my order was "now being prepared"), my coffee had not been made, and both the woman on the register and the barista were unaware of my order.
The barista was very apologetic and made my coffee very quickly (thank you), and while I understand that sometimes technology doesn't work as it's supposed to and these things happen, what I found most disappointing was the dismissive attitude from the woman on the register who just shrugged at me and made an "I-don't-know" face.
My understanding of Boppl is that an order is only marked as "being prepared" once a staff member physically accepts the order - perhaps the woman on the register is new, who knows what went wrong, but it left a poor taste in my mouth. read more