They gave excellent care to my mother. I can't thank them enough for the care and compassion they…read moreshowed to my mother. Everybody was wonderfull, they answered all my questions with no problems any time of the day, they all went above and beyond. Highly recommend.

From the owner: At The Manor we offer something unique, special and different for our residents to create a caring…read morehome environment. We treat everyone - residents and their families - like respected customers, providing the hospitality they deserve in a professional health care setting. We practice within a hospitality services model to assure that customer service standards are consistently met. Our staff receives ongoing training that allows us to maintain our service standards goal of hospitality within a medical model. We do more than meet the needs of our residents - we anticipate and exceed them. Our residents are assured an excellent care & service experience at the Manor. We provide a wide range of services including short-term rehabilitation therapy following hospitalization, long-term stays when living at home is not practical, and residential care for those with higher independence and in need of limited assistance. With local physicians and an acute care hospital located on the same campus, residents and families are assured that immediate care needs will be addressed.

Was sold and has new owners. Building & the grounds look…read moretired and run down and the Maple Lane sign is missing. Hope the new owners can keep the high standard of care which Maple Lane is / was known for.

This place is a godsend. The staff is kind and helpful, the facility is beautiful, and I could not…read morebe happier about our choice. My mom has a beautiful room of her own with a full bath, and has access to several beautiful common areas. The food is wonderful, and residents can make special menu requests (e.g. my mom loves cantaloupe - so they'll bring some in for her if it's not on the menu).They have activities - but no pressure to join, and outings like shopping and concerts. They offer a private pay spend down to medicare and automated billing. There's only about 20 residents there which is not as overwhelming as some places. Pets can visit (but not live there), and residents can head out with family or friends anytime they like. It's in a beautiful country atmosphere but 10 minutes from Essex/Tafts corners, and 15 from Burlington. We've struggled with mom's expensive care for years and feel we've made the right choice with Sterling House for so many reasons.

My mother was at Sterling House for a little over three years. As any of you know who have needed…read moreto put a parent into assisted living, it's a tough thing to find a good place. I searched all over Vermont for a good fit, and I finally found it at Sterling House. The management was wonderful to work with and really made the process easier. Once my mother moved in, management and the staff were always just a phone call away to answer questions. My mother loved it there. She considered the staff her friends and was always talking about them. I never once doubted that my mother was getting amazing care in a great environment. The Sterling House is like a real home - it's small and cozy. The dining room feels like one we would have in our own home. Their rooms are quite large and have nice windows to let the sun shine in. It is the small touches that meant a lot to my mom - them making her favorite meal on her birthday, getting a Christmas stocking, things like that. For my brother and I, it was the immediate access to staff and management. If we ever had a question or concern, no matter how small, they were always great about responding. The review by Martha C is really sad to me. I have NEVER seen anyone scolded, and if she had been, my mother certainly would have told me. I also take issue with the staff not interacting with the residents, as that is not my experience at all. My brother and I visited my mother all the time. There is always staff around interacting, playing games, listening to stories, etc. The staff are very involved. My mother's room was also always clean. They do a great job coming in and helping them. In fact, my mother's room was far neater and cleaner than it ever was at home! Overall, I really can't recommend Sterling House enough. Putting a parent into assisted living was one of the hardest things I have ever done. They helped me through the whole process, and were kind and understanding. They were always there while she was a resident to answer questions. And when my mother passed, they were a shoulder to cry on and incredibly supportive. The management and staff are just wonderful. The care is great. The staff really care about the residents, which makes all the difference.

Heather Curtis, and her team at Curtis Care, provided care and concern beyond my family's greatest…read moreexpectations. We hired home care workers to provide meal preparation and driving services and generally assure that my relative was safe. His condition was deteriorating but he wanted to maintain as much independence as possible and be in places he loved. But we received far more than that. Workers responded to his desire to 'explore' the area and look for new places to sit each day. She helped him move residences. We received comprehensive reports of the visits on the family home site; listening to a description of his day and changes in his condition was helpful in deciding how to proceed with care. We received phone calls when there was a concern that the workers thought needed to be addressed quickly. Phone calls often lasted for 30 minutes. Heather was willing to deal with several different members of our family. She responded quickly to emails from the family.With great skill, she communicated when she thought additional assistance was needed, when John's condition was changing, when she thought he needed a different level of care. Heather cared about and respected John And I am confident he knew that and benefitted from the sense of being treated like a person, not a patient. She was our eyes -- and we got 20/20 help. I cannot find words to thank her or to recommend her. You will not be disappointed. Thank you Heather and team.

From the owner: Home care service provider, offering physical and cognitive assistance and supervision,…read morehousekeeping, meal preparation, errands, appointments, and transportation.

The staff is very cold, cruel and uncaring or even sympathetic towards others. Lost a loved one,…read morewent to pick up there belongings, had to ask seven times for help to locate their belongings, was given the fakest sympathy for my loss that i ever heard in my life where you could tell she could care less for my loss. They leave their elderly paitents alone in a room for hours especially if they are blind and unable to walk! Serving rotten food where they cut the rotten parts of food off and still serve it to them! They are rude, highly unprofessional, they had one lady pass away supposedly from starvation! The type of care is highly poor, they only want money out of the families and could care less of their paitents! Had i known what i do now i would have never ever in a billion years have left my loved one there! I warn others do not leave your loved ones at this wretched establishment!!! They only care about bleeding your wallet dry and scam you out of your loved ones life insurances! I wouldn't be surprised if half the staff aren't secretly killing their patients off and stealing personal items from the families!

Sugar Hill is the ultimate in retirement living! Wonderfully maintained and personally serviced. I…read morelook forward to reserving my spot in the future.

From the owner: Assisted Living Respite Care…read moreIndependent Living