We've spent more than $10k at this company over the years and had a great relationship and service…read morefrom them. In a routine conversation with someone named Michelle regarding service she was rude and hung up on me. I called back and she did not apologize for hanging up or for her unprofessional attitude towards me. I let her know that she should go fuck herself for her behavior and that I would never do business with them again. Then I received a message saying that I was banned from their business. Fair enough. No courtesy or professional response from a company I've spent more than $10k at in the past 4 years. She needs to be fired.

Big Star Backyards is--hands down--the best spa purveyor in the Austin area. We shopped around to…read moredo due diligence, and not only were the prices better across the board at Big Star, but the sales guy we worked with (Chad) was WAY more knowledgeable. Turns out this is a family business, which makes sense why Chad knew the Jacuzzi system backwards and forwards. Probably been hearing about hot tubs since he was a kid. Also, he had just the right touch. He knew the products were quality, so he didn't pressure us or upsell. He let the products do the talking. He earned our trust and delivered on it 100%, including being responsive over text as I got the whole thing installed and set up. Service that really went above and beyond. The only thing I would add to the Big Star business model: a subscription plan to get the chemicals delivered automatically. Would love to set it and forget it, with my money going to a locally-owned, family-run business instead of Amazon. Support small businesses!

It looks like H/C Pools is closed on Saturday... It would seem to me as a full-service retail…read morestore that they would be open for at least a half-day on Saturday. Many working folks have only Saturday to catch up on pool maintenance... You're either in business or going out of business...

After two months out of the country, in my absence my family has yet to hear from Mr. Adams of Hill…read moreCountry Pool & Spas regarding the under warranty spa that failed and he was unable to repair (I think he made the problem worse by his initial advice when the problem appeared). Can't wait to return to USA in November and pursue them for failure to fulfill their contract. Ciao!

Last weekend we took out pool pump to A-Tex hoping to get a replacement…read more Rocky waited on us This man was a true blessing He looked at the pump and realized it had a faulty cord He replaced it within 10 minutes Charged us for the cord only The pump is working better than ever!! Thank you Rocky

Man! It was so hard to find anyone in San Antonio who specializes in above ground pools and another…read moreagency recommended them and stated they are very reasonably priced low prices. Walked in and was greeted by a gentlemen who was working with others but took the time in detail to explain how to remove dead algae from the bottom of my pool, had a sheet explaining it as well and explained what i needed and it only all came to $80! Lots of inventory, great pricing and store was very clean. Another gentleman helped grab all the items i needed and again explained and showed in detail how the process worked! This establishment had outstanding customer service, was very friendly and very educated and knowledge. Lots of pool equipment, accessories, etc for things you may need! Def check these guys out!

Absolutely amazing store. They have so many options and their team was super helpful. I would…read morerecommend them to anybody.

Service after the sale is incredible! Anytime I have a question I just text Chad and he helps me…read moreout. We recently had a technical issue with our tub and setting up the service appointment was very simple and straightforward. These guys are great!

Carlos called us back right away, and was earnest and informative when bidding for our pool…read moreequipment replacement job. When he got into the work, however, he left a HUGE mess, did not finish, did shoddy workmanship- we have leaks EVERYWHERE in the connections, and he refuses to answer his phone or return our calls. Worse, he demanded most of the payment in promise of coming back to complete the work. We were completely fooled and taken advantage of. Terrible....

Carlos the owner of Horseshoe bay Pools, put in the new equipment for a new pool. The pool builder…read morehad worked with him numerous times, and it was completed on time. Did a great job of going over all the setup, so I would know what to do. But hired him to take care of the pool on a weekly basis. Much easier. Always on time, pool looks great, could not be happier. So glad my pool builder had worked with him and was glad to now have him keep the pool looking great. Thanks

I have been trying for a couple of years to find a competent and reliable hot tub repair business…read more I accidentally trolled across this place and ended up leaving a voice message requesting contact. 2 days later after numerous texts and phone calls William serviced me hot tub. He was extremely knowledgeable and took time to teach me a lot about my tub. he fixed and was very pleasant to work with. This is the only place I will call from here out ! Thank you William. I always trust a repairman with roughed up calloused hands, that comes from more than answering phones and ordering parts. Bob Travis

Got a great used Jacuzzi at a good price. Friendly service, too. They worked with us to make sure…read morewe got the right tub for our needs, without overspending.

Buyer Beware I…read morepurchased a Dimension One spa from this location after being assured by the salesperson that it met my top priorities: reliability, strong customer service, and low maintenance. I made it very clear during the sales process that these were non-negotiable for me. In fact, I was already prepared to purchase a Bullfrog spa from another dealer but decided to stop here before making my final decision. HUGE MISTAKE!!!!  Unfortunately, I now know the salesperson misrepresented key facts in order to close the sale. After working with the service department six times over the past year, it has become clear that Dimension One has severe reliability issues (and has for a long time) and is no longer a viable brand. I've since learned the company is bankrupt and widely regarded as one of the worst options in the industry for the very criteria I emphasized during my purchase, and was known by the salesman.  I have owned this spa for over a year, and for the last six months it has not functioned properly at all. This is not a reflection of the service department, who have been professional and responsive. The issue is that I was sold a defunct product by a salesperson who knew the true condition of the brand. I regret trusting the information I was given and feel misled or defrauded into purchasing a product that does not align with what was promised. I strongly encourage potential buyers to do extensive research and proceed with caution before purchasing from this business.

We purchased a Dimension One spa from A-Tex, but our experience with them following that has been…read morenegative. When our spa cover, which we'd purchased new along with the spa, needed replacement after being damaged in a hailstorm, we ordered a replacement cover, but the salesman wrote incorrect instructions on the order form, resulting in a cover that didn't fit our spa. My wife spoke with the manager Chris, who said he would speak with the manufacturer and look for solutions. When we hadn't heard back from A-Tex for a week and a half, we decided to order a replacement cover from another vendor. Just before we were about to place the order, Chris phoned informing us that our "new cover" was in and ready for delivery, and asked us to pay half the cost. We told A-Tex that as long as they'd had the cover fabricated we would accept it, but would not pay for the new cover since it was fully covered by our insurance company. A-Tex agreed to this as long as we would pay a $75 delivery charge in cash. When the replacement cover was delivered, the first thing A-Tex's delivery people did was cut the old spa cover in half. The new cover turned out to be only half as thick and heavy as the first cover. Since the original cover was destroyed, we had no choice but to pay the $75 delivery fee and accept the replacement. When my wife spoke with our salesman and with Chris about these issues, Chris was extremely rude and said, "You've already taken enough of my time and I'm not talking to you any more" and hung up on her. Every step of the way, A-Tex's staff has been unresponsive, careless, deceptive and rude with us. We eventually brought the matter to the attention of our credit card company, disputing the charges on the basis of fraud.

I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.

We purchased a hot tub motor from Hot Tub Outpost. At the beginning things seemed not right, the…read moreFederal Express tracking was canceled. I sent an email and a message on the website . An answer and resolution was provided quickly. The motor has been received.

I talked with somebody on the phone last week and he said he will check if the order will fit my…read morehot tub with somebody from parts no updates. Then I call Monday and I asked the somebody if this part will work with my hot tub. That person said there is no way he can verify if the part will fit. Then I asked him to ship the item, and he said it will ship the item. I'm checking today still no update in regards to the shipping of the item. I called today on 2 different department nobody picks up the phone. It is very unprofessional how you guys are dealing with orders. I know is not an expensive item, but you guys still should do better. This was an urgent matter to fix the hot tub now who knows when I will even get the part or if it was even shipped.

Jeff just finished coating my roof with a heat tesistant elastomeric paint. He and his son worked…read morein ecxtreme temperatures exceeding 100 degrees. Jeff gave me a very reasonable bid and was professional throughout. Cleanup was excellent. I would recommend Jeff to anyone needing this service.

Jeff and his team did an OUTSTANDING job painting the exterior of my home. His attention to detail…read morewas fantastic! He is a very cordial guy that is anxious to make his customers satisfied! My house is twenty years old and now looks brand new. I HIGHLY RECOMMEND his services.