I'll spare the details but the communication was awful. Im a pretty patient and understanding…read moreperson when it comes to mistakes but i began to get frustrated when what they were doing seems unethical. They increased the charge of my diagnosis twice and didnt mention the increase until after the fact. I just wanted my vehicle out of there and during the check out process i was almost overcharged $150 after disputing it. It was a mistake on their part but those mistakes occured throughout my entire experience. They also have an AI bot who takes calls and its very frustrating. They are also extremely over priced. As soon as i got my vehicle back i called other shops and they were a 1/3 of the price cheaper than what was quoted. Please spend your time and money elsewhere.

We brought our car in on a Saturday for a specific noise during light acceleration and an overdue…read moreoil change. After diagnostics, we were told the noise was from the CV axles (and that brakes were also needed). We agreed to replace only the axles, quoted at $1,600+, and were told the car would be ready Monday or early Tuesday. From there, communication completely broke down. We received no proactive updates. Multiple calls were routed through an AI system with no callbacks. When I finally reached a person, I was told the staff member handling our car had been out sick and that parts were delayed due to a storm. Totally understandable -- but no one called us, despite us coordinating work, school, therapy appointments, and Uber with one car. We were then told the car would be ready Wednesday, but again received no call. On Wednesday, we were told one axle never arrived and repairs would be done Thursday -- again, no prior notification. When I picked the car up Thursday and paid $1,500, the exact same noise was still present within a quarter mile of driving. I immediately returned. After initially being told it was due to not replacing the brakes (it was not a braking noise), they test-drove the car and then said the real issue was a gunked-up timing chain/belt, which they "fixed" with another oil change and flush. The noise stopped. That raises a serious concern: why were $1,500 axle replacements done when the original issue was misdiagnosed and resolved with an oil change? Had this been correctly identified, we would have made very different decisions. Between the misdiagnosis, repeated missed timelines, lack of communication, and unnecessary expense, this experience was extremely frustrating and left us without confidence in the work performed.

Recently had a brake problem. Went there explained the problem and 3hrs. later new rotors and pads…read moreAND about $200 less than my brother estimated. All 3 ladies up front were all very nice and shout out to Sara as has a great sense of humor.

I was originally quoted $1,640 for my repairs needed on my car by Midtown. After involving my…read morewarranty, the price jumped to over $3,000. That alone seemed sketchy to me, but I was told this was because OEM parts were being used, and higher labor rates than what a warranty would pay. After work was completed my invoice reflected this. Shortly after the repair, my car developed issues. A second opinion and my warranty company, both indicated that aftermarket parts appeared to have been installed. When I brought this back to the shop, I received conflicting explanations that didn't line up with what I was originally told. When asking why I was told the issue was due to a vendor supplying the wrong parts that they believed were OEM parts & that they went through a third party vendor rather than going to the OEM dealer due to some kind of warranty the OEM dealer didn't offer them (I was not informed of any of this or any additional warranty info during installation.) Prior to picking up my car I requested this explanation in writing. Upon pickup I was initially given an invoice that read "previously installed OEM parts" still... After everything that was discussed. When I then asked that statement to be corrected on paper they did, but why put that there wrong to begin with? Midtown did take the car back to address the issue without push back, but the lack of consistency and transparency was extremely concerning to me. Even though they did fix the situation, by installing the OEM parts I do not have warm fuzzies. It was beyond stressful and frustrating. I absolutely hate that here I am trying to stay local and put money back into MOCO by going small business and in return losing all trust. Do better.

We had to have the stems replaced on our front passenger wheel. They took care of us promptly. As…read morewe left there was an odd scraping/brushing noise. We took it back, they road tested it and found the problem immediately. Then we took the car on a long trip and as it happens we got the notification for an oil change and tire rotation, so we took the car to a dealer nearby. They did the usual multi point inspection and everything checked out, they didn't even comment on the front passenger wheel. So we have contemporaneous independent confirmation of the quality work that Above and Beyond does. We will definitely use them in the future.

I would absolutely recommend this shop for car repairs. James was who I worked with most directly…read more He was kind , professional , patient and helpful while sharing with me the diagnosis of my car. Everyone I spoke with at different times treated me well. I have used their auto repair services before and all three times am completely satisfied with Above and Beyond Auto.

Took the time to diagnose and repair non-start (fuel sensor outage), an annoying alarm and key…read moreissue. I'm glad I took it there. More affordable compared to dealer. Would return for any further needed assistance.

The work was done right the first time. The pricing was accurate and the owner is trustworthy…read more Will return for sure when needed.

I have been here for minor situations and they have done a great job. Oil changes changing some…read moresensors

Today I went to Pit Stop Service Center II on Main Street in Summerville. I was having a problem…read morewith the tire pressure being low in my tires where the light had come on my dash. The gentleman was very quick to come out and help me and he took my car and they checked the air all the tires and made sure that they had the proper amount of air. And they also Found a nail that they removed and they plugged it. They didn't charge me anything. I take my car there to have the oil change the people kind and friendly. I would highly recommend the Pitstop Service Center, #2 very good service very helpful people.

If you have a VW, you already know how difficult it can be to establish trust with any automotive…read moreshops for repairs/maintenance. I'm new to the area and I didn't have any connections or referrals to use when my VW needed help. I came across Ottohaus after some thorough internet searches, and I am so happy I did. 100% I will definitely be coming back in future - I wouldn't bat an eye anywhere else! My vehicle had some fuel injectors replaced previously from a mobile mechanic out of state, and started to act funny a few months later. They did a thorough inspection and fixed the issue. They even demonstrated the issue and correction for me when I came in for pickup. My car is running great so far and I couldn't be happier. From the receptionist Jill, to the mechanics who worked on my car - EVERYONE is so professional and knowledgeable. I am very pleased with their service, communication, and fair pricing! High recommendation from a VW CC owner for any euro-car needs. Thank you so much Ottohaus North for working with me, so far so good with my old VW.

Scott R. " This is story worth reading. I had my car at my local Audi dealership. my car went into…read moresafe mode February 2025. The car started without them preforming any work. They suggested that I replace a sensor but that might not be the fix. The car showed the same symptom a month and half later. the car was towed back to the dealership. It started again without them knowing why it started. The dealer flash the computer just to do something. A month and half later the same problem. Now its May of 2025. They threw parts at the car until December 2025. I was told Audi is suggesting a fix that they knew was not going to solve the problem. They said we can keep throwing parts at it and its not going to work. Or you can take your car. I decided to take my car still not working. they gave me a bill for 11,000.00 when I asked them to justify charging me for not fixing my car. He reduced it to 3500.00. I had discussed my issues with 0TT0 HAUS of Ladson SC. They said they would look at the car. After having the car a week. They wanted me to sign off on the work that they felt might solve the problem. I saw the determination in Jason's eyes. I went home and told my wife he's going to fix her car. I missed the call January 5th. When i listen to the voicemail that said the car was running. I'm going to be transparent I shed tears of joy. I want to thank the entire team at OTTO HAUS of Ladson. you guys are officially family now.

So much better than a dealership. You can see the work being done, are able to talk to mechanics,…read moreand they only do what is needed/requested. The oil change, air filters & general inspection was all done within an hour and reasonably priced. Highly recommend, an interesting find of quality services.

Always great service when I visit Honda Medics. Jermell, at the front desk is always welcoming. The…read moreyoung man who has worked on my vehicle the last few times has been very informative and explains repairs in a way that is easily understood to a novice.

Thanks guys! Best rates in town! Will recommend to anybody and everybody. Won't go anywhere else!read more

How could any reputable auto center put a tire on a rim incorrectly and be really nasty about it…read more Ask Carter and Sons; they know. Hate to think what they would do with anything more complicated; like polishing the car antenna