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    Canna Care Docs

    3.0 (2 reviews)
    Closed 10:00 am - 4:00 pm

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    Photo of Je M.
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    7 years ago

    Really welcoming, sweet folks. Highly recommend them. They make a potentially nervous situation very chill.

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    Rachel J.

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    5 years ago

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    Ask the Community - Canna Care Docs

    Nava Health & Vitality Center - Front desk- nice and clean waiting area

    Nava Health & Vitality Center

    3.2(98 reviews)
    1.3 mi

    I am filing a complaint against Nava Health for ongoing billing issues, lack of transparency, and…read morefailure to deliver promised services. I enrolled in a one-year membership for myself and my husband on February 28, 2025. From the start, there were problems. Prices were increased without any notice--I only discovered this at the time of my appointment. I was also promised doctor-led reviews after bloodwork, which never occurred; instead, I only spoke briefly with a nurse practitioner and received generic recommendations. Additionally, after each visit, there was consistent pressure to purchase expensive add-ons, often supported by concerning claims such as exaggerated food intolerances, "gut permeability," or potential Lyme disease, which felt more like sales tactics than objective medical guidance. More concerning is a pattern of improper charges. I was repeatedly billed for "free" monthly IM booster shots and had to call every time to dispute the charges, often spending 20+ minutes just to reach someone. These recurring, unauthorized charges raise serious concerns about their billing practices. On February 3, 2026, Nava contacted me stating that our memberships had already expired, which was incorrect, as I clearly signed up on February 28, 2025. On that same call, I explicitly declined the offer to renew. Despite this, both memberships were still charged. Only one membership was fully refunded; the other was partially refunded. Nava claims I "used services" on February 28, 2026; however, on February 20 I was told to reschedule my February 21 appointment due to provider illness. I immediately rescheduled to the next available Saturday, February 28--the only day I could attend due to work and travel. This delay was entirely caused by Nava, and I should not be penalized for accepting the only option provided after my membership had ended. After reviewing other complaints, this reflects a broader pattern of billing and service issues. I am requesting a full refund of the remaining $200 and written confirmation that my membership is canceled with no further charges.

    Zero stars. My doctors did not acknowledge that my two surgeries were related to improper dosing of…read morebioidentical hormones. I do NOT recommend Nava. I would never go back.

    Photos
    Nava Health & Vitality Center - In Columbia, MD with one of the outstanding staff members, coming off of lunch.  He shared news of NAVA expansion. Good!

    In Columbia, MD with one of the outstanding staff members, coming off of lunch. He shared news of NAVA expansion. Good!

    Nava Health & Vitality Center - Waterfall in waiting area is so calming and beautiful

    Waterfall in waiting area is so calming and beautiful

    Nava Health & Vitality Center - Feelin great!

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    Feelin great!

    Canna Care Docs - cannabis_clinics - Updated June 2026

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