so unprofessional, kept several customers waiting so they could show each other photos on their phone. I understand it's a relaxed place, but id hope to see more interest in actually serving customers. just my opinion!! read more

Best canna cabana location I've been to so far and I've been to several. Better prices than other locations along with bigger inventory. The only one that compares is the one on Ellesmere/VP in the East. Friendly staff. Im a regular here read more

Has a lot of indica notch hybrids. Staff is knowledgeable and very friendly. They get stock on Saturdays.

This company and its employees have their heads up their ass. Bullshit return policy. Never buy from this place if youre looking for anything somewhat good quality, terrible disposable vapes and cartridges that give out extremely easily. Tried to return a faulty product (b40 disposable) and they refused it. It was full and bought the day before. Why would I return it unless it had faults? Garbage, waste of 40$ read more

Employee sells me what she assures me are kief coated pre-rolls. I get home and they are not kief coated. Asked to return an UNOPENED package with receipt. The know it all guy at the register says only if defective. They don't fix their mistakes. Totally put off by this place. Also no selection. Belleville location started off strong, but has gone completely down hill. Night time employees have no knowledge and couldn't care less. Back to smaller shops that actually care. read more

Regular cannabis dispensary. Can't say I've experience anything unusual about them except you will NEVER get attended to if you don't have a valid ID. Asides that it's pretty much cool and the prices are very reasonable. read more

Had tony as my guy today. Super chill and eager to help me find the best price. Would recommend here 110%

My husband went to your store today like he does every week. A random man followed him in, claiming he was going to buy something for my husband--which was untrue and unwelcome. My husband declined, clearly stating he didn't even know the guy. Shockingly, your staff then refused to sell to my husband, a loyal weekly customer with an account. This was incredibly rude and based on a false assumption. We will no longer shop here or recommend your business. Expect a formal complaint. Unbelievable treatment. read more

They're website inventory is never accurate to what any store actually has in stock. Says they have 5 but really have 0. Get it together Canna Cabana. read more

Canna cabana has the worst site in the world. They will tell you they have products in stock and when you get to the store, they are never there I was customer since they opened but now they think they are Costco and they charge you a membership to buy anything that is decent in the store. I will never go back to your store again poor way to do business. read more

Review for Yonge and Wellesley location in downtown Toronto. I spend a lot of money on weed products. Today, I just purchased a bunch of weed drinks from the Yonge and College location, where I had no issue. I had a photo of my ID ready to present but the budtender confirmed that if someone looks significantly older than legal age, they don't need to ID anymore (they used to check everyone before which is just silly when you are in your late 40's like I am). I then walked a couple of blocks to the Yonge and Wellesley location and was denied entry because I didn't have a physical ID present, and a photo of my passport was not accepted. I even showed the staff that I just made a purchase from their other location, and they still denied me. Previously, this same location sent me to another location to do a return (they sold me the wrong product), and that location said they couldn't return it. Their staff need to use some common sense. IDing people that have lost all their hair like I have (I'm bald) is just stupid. I'm not sure if this what that location's management is telling staff, but this is super inconvenient for staff, and also plain silly. From a business perspective, it's also plain stupid. The government does not require everyone to be ID'd, this is something Canna Cabana implemented. If you want me to keep spending my hard earned cash with you, it's time to get smart about your business policies. I should not be inconvenienced when supporting your business and ID'd a grown ass man is just dumb. Thanks for 2 terrible experiences in 1 week Canna Cabana at Yonge and Wellesley! 2 huge thumbs down! In fact, I give you 2 toes down too! read more

When I saw that these guys were coming to my area, I thought, "Great! Another place to buy weed which is close by!" So I went on-line to set up an account. Should be easy right? Nothing even close! It was going fine until I got to my DOB and it would not allow me to put anything in. I went on their chat and not only did he take FOREVER to respond but I kept saying, "Phone me!! You have my number!!!" But no. Is he afraid to use the phone? Scared to talk to people? Isn't that a PART OF YOUR JOB?!!! So I'm really debating whether to bother with them or not. Is being a member of ANY benefit and are their prices really better? I guess THAT remains to be seen but so far?!!! And why don't they have a bloody PHONE NUMBER?!!! I'll likely drop in and have a gawk but that might be it. read more

My purchase of a 10 pack of Tweed Gorilla Berry pre rolls was completely empty on first opening. The employees at Canna Cabana were incredibly rude and not helpful at all. They refused to refund or replace the product after I've been a good customer for months. I am not the only person to have this happen as I see in the reviews. Do not shop at Canna Cabana unless you want to be ripped off. They swindled me for over 21 dollars and I cannot afford for that to happen. After many refusals I was told to come in and they made a lame excuse not to because they saw dust. There was no dust when I put the receipt in the container that I saw. I don't know if someone in the company smoked those 10 joints or if it was a blank but they kept my money and handed over an empty container. read more

Canna Cabana - Ripped Off - Head Shops Near Me - Toronto, Ontario

Staff incompetent weed stale..they I D everytime...it's BS company . They have alot of fake 5 point reviews...this store a rip off Shop local read more

I phoned earlier in the day to confirm they had the right product and to put some on hold for me. I drove over an hour each way to just be told they don't have it in stock and gave me the wrong product info. The manager didn't seem very empathetic and didnt help me at all.... very horrible service at 10573 - 114 st and I always have good service at the other locations. I would recommend getting new staff that are competent. read more

Had an issue with the cannabis the I purchased after a few days of back and forth they corrected the issue read more

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Great experience. All the employees were super cool & helpful & their variety of products is insane!

Very nice staff, great selection, and pricing. The store feels very big because of its lighting, cleanliness, and layout. All of that together made me feel very comfortable and welcome. The staff is very willing to help you find what you want and steer you in the right direction. Definitely coming back read more

Went in and spent over 100 bucks there, as usual. I am a member. I also tried to purchase a hand held grinder and the budtender helped me pick one out. At the counter he asked if I was an elite member. I said "I don't know", thinking it was based on how much I had spent already or something. He looks at a sign and I follow his gaze. It costs money to become an elite member. I say "No...I guess I'm not an elite member" and he says "Well, I can't sell you this, sorry.". He puts it back and shows me the only one that I am "allowed" to buy. He does NOT ask me if I want to become a member event though I find this absolutely ridiculous and would not have paid money to be allowed to buy a stupid grinder. Just lost my business Canna Cabana! read more

when i walked in there was a female worker that completely wreaked of weed and she seemed very high. she acted like she doesnt take her job seriously, she also speaks very unprofessionally from what ive seen as a customer. i asked for a product that they had on their website and she said they were out of stock, then another employee in the back came to the front with the item I wanted. she also just seemed very rude and gave a evil look to the employee after finding it. read more

Was given poor service for months before actually complaint. My complaint fell on deaf ears and was assaulted by one of the workers. I have no way of contacting management or a owner as the management was not willing to take my side at all with the problem. Will be filing a formal complaint to the police station soon. read more

Usually great service. I ordered a delivery, they couldn't deliver. Still haven't received my refund almost a week later. Went in and manager was rude, accused me of being aggressive and rude, he said he didn't appreciate it. Lol I'm a customer who is seriously hearing impaired. I'm a little louder. Anyways, when he accused me of being rude and wouldn't give me a confirmation or the head office number. So I guess I'm out of $40. Never going back. Look up gaslighting. That how he treated me. I caught on pretty fast read more

This is strictly base on my experience and speaking out of my opinion. 1. Always on call probably because nobody wants to work a hard labour Slave like job. Head office does not care at all they're only profit driven (none of them have any sort of inspiration or passion for cannabis) higher turnover rate because of how substandard the work conditions are. Your sometimes required to open and close a high traffic store by yourself in a not so great area with past incidents. All the employees working for this company is expendable and are looked at as a number they don't want to know your names. This is a high pressure job even for the toughest people out there , it's why a lot of mangers/Area managers quit due to too much stress from this company and took a toll on their health. This whole business model needs to be reshaped because If they continue i guarantee the profits will start to decline in a few years. For a company that's driven to open many locations as possible and by getting better wholesale prices From OCS because they got a lot of locations (bad business model) without setting the foundation and model while creating a healthy work culture and environment of its former stores. I seen HR and AM continuously violate labour laws and when you want to speak up they threaten you with legal action. They give you too many task for one person then get blamed for the task not being done because of the no manpower( stocking EVERY item on the floor/bringing in back in while handling other management duties) They will understand that low price isn't only the reason shop for cannabis but for experience quality and assurance! But until they see revenue decline they will continue to stay vigilant in business models. They also purposely try to only hire shift leads because it's cheaper to overwork 1 employee with a handful a tasks that will not be able to finish then to hire two for balance workflow. Terrible benefits and they force their workers to go through customer abuse by their (ID everyone policy) asking senior citizens. When I was hired I was promised promotional opportunities, In which I was incorrect they would rather hire someone on the outside . There be times where stores don't have mangers and that leaves the shift leads to manage a store (no extra pay or help nothing). This corporation is joke and all those guys sitting at the head office in those expensive suits that provide ZERO value to Canna cabana operations should be a laughing stock. The whole country of your employees would agree with me , HighTide ventured into the cannabis industry aiming to be the best prices in town... but that's it. Realizing when competitors start to catch up on the pricing you guys will have zero market share in this business and you will slowly start to see that over the next few years. Improve your culture, incentives, business practices, and overall ethics. Also rearranging your head office crew would be highly advisable, most literally provide 0 value to your operations at all. Noted that Canna Cabana has a policy where there isn't any (nepotism), but I'm starting to notice a pattern especially in upper management with people in HR are be offering positions to people to one ethnicity group particularly similar to the CEO. It's not my company but a policy shouldn't only be applicable to just lower management. A company that makes Millions in revenue cant even provide a computer for their stores or normal supplies to help run there business operations. Again I think this franchised opened up too many locations too fast and need to focus on maintaining solidarity and healthy environment for lower management. For every employee employeed here , they purpose watch you and to see if you made any mistakes just so they can have something on your record in case they want to dismiss you anytime in the future. Only reason why this company is still running is because of its amazing employees, people and customers in general love the lower end staff and because of their loyalty is why they get returning customers. Everyone tries to do their bit but if HO can't communicate with the proper help then this whole business falls apart. I do love making interactions with customers and helping them and it's the reason why most still work here. Other than that if people really want cheaper weed they can find it a lot of places , just don't support a business that doesn't respect their customers and employees. Businesses need to profit money to grow but their also needs to be a balance with the incentives, pencil pushing isn't going to cut it and it shows how incompetent a lot of head office work is. If you wish to lose passion for this industry, Canna Cabana is the place that will destroy those passions. read more

This review applies to the Canna Cabana Club. I have had a horrible experience on sitetrying to join this club, and I suggest it is likely a waste of your time. I have been onsite trying to join the club three times, the last time on May 9, 2023. All have been unsuccessful, as we never could successfully prove that I was an acceptable adult (I am 67). The last time on May 9, I asked the clerk to create a support ticket, which she did while us was there. Since then (one month), I have had no contact from the support team, and the issue is still not fixed. (maybe they are using too much of their own product) As a result of this customer support failure, I am no longer trying to join their club, and I will be looking at alternatives. read more

This place is far from great! nvr have enough sales helps, always have to wait way to long to be serve, no real plan people are always jumping the lines and they get served although you have been waiting. finally purchased some flower, paid moderate priced/not sale! open bag it is a few totally dry buds, literally turn to dust, the store takes no responsibility and I'm left to call the manufacture "Boaz" 1-800 number... soooo not impressed. will Nvr return to that store!!! read more

I visited this store a few months ago. It' feels like a franchise type store, nothing unique. It's nicely organized but I don't see the point of all the glass containers with cannabis boxes which all look the same. The staff were helpful. There is absolutely no parking nearby. read more

They should have a separate line for people that order online. Otherwise, what's the point. Still, friendly staff and decent prices. Store is set up well otherwise. read more

My partner and I went to the St-Laurent store in Ottawa. The ONLY good thing about it are the prices. The negatives are huge. They have a tiny, airless entranceway where you are expected to wait behind a rope until a "budmaster" (read: skinny teenager) checks your ID. We waited over 15 minutes. The entranceway quickly filled up and became crowded. To add insult to injury there are threatening signs stating, "Do not move rope", "Do not touch rope", "Do not cross rope without permission", "Disrespect to our staff will not be tolerated", "You MUST have ID ready"... there were other intimidating signs... The cluster of signs, combined, made us feel extremely unwelcome. Once we were allowed into the store, it was a scene from a Fellini movie. We already knew what we wanted and made a beeline for the cash. It should be noted that the store is staffed by child labour. I doubt any of them were over the age of 20. You are forced to register before you can buy anything. This involved giving my name and phone number. The child-cashier just couldn't get the process right; he asked me for my phone number FOUR TIMES. I was beyond annoyed and close to walking out but had gone too far to give up by that point. It's true that their cannabis prices are good but you pay a very high price in many other ways. I will not be going back. I strongly recommend paying a few dollars more and going to a business that believes in customer service. read more

I came for the first time from Texas and this was the first spot I came through and THE BEST service I had. Already planning my next trip

I am absolutely thrilled with my entire experience at Canna Cabana. My initial intro was the wonderfully polite and pleasant security guard. Upon entering the store the sales staff is at the ready to assist without being pushy (I am really uncomfortable with sales staff that pounce on you like a hungry wolf). The store layout is fresh, immaculately maintained, well organized and stock is plentiful and varied. I was very fortunate to have been served by Leah who is not only extremely knowledgeable, professional and helpful but soooooooo sweet, personable and a sheer delight. Brittany L. was at the cash and is also professional and verrrrry personable. I believe Ryan (Brad P.) is management and came by to ensure everything was to my complete satisfaction. Ryan is thoroughly versed in all facets of Canna Cabana's "Mission" and is a perfect gentleman, with a delightful sense of humour and exudes excellence in customer care. NOW the product....Leah asked what type of herb I enjoy and explained numerous strains and their effects. We chose Tangerine Dream and it was delicious and exactly to my precise liking. Kudos to you Leah for the suggestion!! I also purchased a new grinder which is very well made, works perfectly and has a windowed area in order to see how much product one has left. I highly recommend Canna Cabana at B-435 Yonge Street, Toronto for perfection in service, beautiful strains and a totally joyful experience. read more

Was there today around 4:00pm - Yonge and Carleton area - it was fairly busy - there were only two salespeople on duty. They have stopped their numbering system and really can't be expected to know who should be served next but even though I told one sales person that I came in before the guy he was about to serve - I was told that he asked first for service and I would be next. Not really fair - talked with the manager and he told me that the numbering system was cancelled by the higher ups. He also told me they were short staffed and that I could use the self serve option. I use a white cane and am considered legally blind - the self serve kiosk is not an option for me. When I told the manager that I wasn't happy with the service and was about to leave without purchasing anything - the manager told me to act my age. I was not rude or demanding - just giving him my opinion - he was extremely rude but later said that I should be more understanding. He called me back when his supervisor came on the scene - I talked with her and got pretty much the same response - I guess you have to rush the salespeople when you get in the door to make sure you're served. Anyways, I won't be shopping there again - probably no skin off their noses - but there are so many places around - I'll go elsewhere where I know I'll be treated as a valued customer. read more

I am not a smoker but I do represent one in the talkies..... Just joking but I came here with/for my Wife. This place is so laid back. A much better feel then the Honey Pot on Queen and University. You can't smell the samples like the Honey pot but the staff is still fairly knowledgeable and friendly. As soon as you walk in you are in an open room with tables of the product and easy to read labels so you know what your grabbing. We will be going back again soon, for research....hahah read more

Good visit. Security outside. Knowledgeable people. They have tables for prerolled, indica, sativa, and hybrids. They also had some sales. Everyone was super friendly and nice. As they were dealing with a less knowledgeable person , they didn't try to sell me anything I didn't want so that was a plus. Good vibes. read more

Canna Cabana - 3 prerolled. - Head Shops Near Me - Toronto, Ontario

Ruined my Christmas with poor/rude customer service and a missing $100+ refund....Order from anywhere else

The only good thing about this place are the prices. That's the only reason I go through the terrible ordeal of going to this store. The staff can be rude sometimes. There door system is terrible. I know there are laws they have to follow but honestly it's just bad management. terrible experience read more

The staff was nice and patient. Store gets very busy on a Friday night. Price is good. I think they have to check ids by law so no need to complain about that. Large assortment of flowers, and edibles. read more

this store has become a joke. you order online and then get to the store for them to tell you "whoops sorry! we don't have what you ordered!" this has happened MULTIPLE times. one time I actually had the store worker sell my order in front of me to another customer (that I had already paid for of course) and then proceed to say "that was the last one, my bad". After not being able to pickup my order due to it being out of stock they also refused to refund me. disgusting. will never set foot in one of their stores again. so many better options and honestly the deals aren't even that good anymore. don't waste your time or money here. If they mess up they blame YOU and dont refund you for THEIR mistakes. read more

Pembina location had very rude woman staff. Was in and asked for help and she was helping me and a man walked in and asked if she was busy, she looked at me and walked right away. There is too much compettion in the market to not hire good staff. First cannabis store I ever went in where staff were rude. I will not be back. read more

I bought from the Sudbury location and have not had a pleasurable experience at all my order was the wrong price to start then the calculation was more than the original amount that was processed through already and when I got home (out of town) both inside seals on my jars were opened makes me feel like it wasn't tampered or pinched out of and I have had issues before which were rectified but this needs to be adress as the email adress I sent my last issue to has suddenly disappeared so I didn't get a response can someone from the TO office let sudbury know about this and fix it thanks hope to hear back soon read more

this is what started my hate for Sudbury weed shops so I bought 8/10 different kinds from every store and I was f$$$ing shocked and disgusted with what I got 1. Alien dawg LOL I was pumped to try this like so excited opened it smelled it and almost threw it out my kitchen window I seriously can't explain the smell and one bud was about a half a gram stock with one leaf I swear to God 2. Green Cush smelt the tiniest tiniest bit like pine so dry it broke in the powder literally powder the taste I can't tell you really burnt paper it didn't have too much taste but this weed might be acceptable if this was somebody's very very very first joint ever 3. Send Fernando Valley OG Kush I can't lie smell a little bit like weed and before you got that gross government weed aftertaste you could almost taste weed broke up into powder and was dry as a bone did Not even come close to being good weed but that one they might get away with selling as a Weed 4. zkittles watermelon if they named this weed by its taste I don't think they had a tongue this weed and the one right after this one I'm going to rate seriously no joke taste like the smell of cat piss dry as a bone broke up in the powder I sneezed the rest of the day but you know what the taste it taste was totally crap it tasted do you like it smelt and just when you think it can't get any worse incomea my number five 5 ogen early glue, is r not that bad, if you ever hear someone say thi, guess what there on glue like and I'm being pg about theis weeds I really am If anyone seriously honestly thinks these are quality weeds has never smoked good weed ever am I honestly the only one out there that think this these are my honest thoughts I know everyone needs weed but please if you don't have to don't buy their buds man It's a total scam Troy read more

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