I thought it was a friendly shop. It depends. Today, the attendant was so rude to me for asking for a recommendation.

Amazing service. I ordered pick up but thought it was at a different location and when I contacted midtown they had Randy deliver it to me ASAP. Great business. Highly recommended. read more

ive been to the finch east location maybe 10 times in the past 2 or 3 years?. they have the best customer service of any store of any kind in my opinion. im 50 so ive been around. i hate to see it go. read more

Love this place after going for the first time today! Seamless pickup ordering experience, my order was ready in 5 minutes. Great selection, super friendly service. The interior is bright and modern with loads of pipes and other things to peruse. They also do delivery on orders over $25. If that wasn't enough, the things I ordered were both cheaper than Hunny Pot across the street. Do yourself a favour and support these folks! read more

Pretty nice dispensary right in North York. The staff was very friendly and helpful. The prices were fair and we got a free lighter! We took the employee's recommendation and got a tube of three Cookies n' Crème pre-rolls. I can't say I was very impressed with the product itself, however. It had fairly nice effects but the entire joint tasted rather bad. Not the highest quality cannabis. read more

My favorite place ever. The only place I buy from now. I have also never met staff so friendly and genuine. They are amazing at store front and are super great with delivery as well. They have huge variety of products. Also my favorite part is that they are extremely dog friendly!!!! Highly recommend read more

On September 21st I made an online order in the evening. They called me to say they would not be delivering my order, as they had a "staff issue". I then walked into the store and there were 3 employees standing around. To make matters worse, when I arrive at the store and called them out on the bogus "staffing issue" b.s. (really just 3 dudes in their 20s unwilling to get off their ass), the staff member was rushing me (lanky white kid with curly hair), and so it didn't click in when he asked me to pay for an order that I had already paid for online. "30 seconds to pay before close or the cash will be closed and your order won't be processed" he said, for an order I already paid for, taking advantage of having putting me on tilt. So, I didn't just have to walk to the store to pickup my order, I had to walk a second time the next day to get a refund on the incorrect double charge. When I was there, it was the same white kid and same black kid, and an Asian lady. When discussing what went down, all 3 of them just kept repeating "shit happens". Absolutely unacceptable "customer service". All they would do is blame Diply for allowing the Delivery Order to be processed on your website past the delivery time on their website. My business was with Fogtown, not Diply. Your website allowed me to buy a product with 25-35 min delivery time. If you don't deliver past 9pm, then your website should not be processing orders as such. Your staff are terrible. Either they are way too extra or they don't give a shit. Gross phony vibes @ Fogtown. I'll be sticking to Hunny Pot Cannabis (across the street) or White Rabbit Cannabis moving forward. read more