We had a very disappointing experience with S&G Carpet…read more The initial installation was extremely poor, staples and nails and screws were left exposed on the carpet and also thrown on the floor (a safety hazard, especially with small children), debris wasn't cleaned up, and there was even a spill that was not disclosed until we pointed it out. The carpet also had to be redone due to workmanship issues, requiring multiple return visits and extending what should have been a straightforward project into several days. (Install was Monday and was finally properly completed on Thursday) While the company eventually sent a different installer to correct the work (2 more times), the process to get there was frustrating. Communication from management was argumentative and combative at times, to the point that I did not feel comfortable meeting alone and asked my husband to be present. The tone of the interaction was noticeably different in person. We ultimately reached a resolution, but it took far more effort than it should have. After spending nearly $8,000, the level of workmanship, professionalism, and overall experience simply did not reflect the value we were promised. I would strongly recommend closely monitoring any work done and documenting everything if you choose to use this company.

The installers were very precise and thorough. Very knowledgeable and helpful. They worked a…read morelong, hard day to get our floor down. Excellent service.

Extremely professional sales and installation crews. The entire process was a breeze. Will be…read morerecommending to others for precision and timely execution

From the owner: Flooring & Tile World is a retail flooring showroom with lots of "in stock" inventory. We provide…read morecommercial and retail services including professional tile removal.

From the sales floor to the installation, the staff we dealt with were exceptional in their…read moreknowledge, expertise, and service. We believe this business has the quality and best value for our money and needs.

In response to the business reply: The project was completed…read more4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.

Do not use this business!! They took our $$$ and have totally not responded or followed through…read morewith what they said they would do!!!

From the owner: New home's wood framing Luxury Custom Deck's…read more Roof Addition's Metal Garage's building's Metal Barn's Shop Building's Storage Building's/Shed's Custom flooring wood and laminate

Chris Cutberth is quite nice but the experience with his company was terrible. I do not feel his…read moreworkers are capable and they didn't even know how to install siding. They left their food trash in the sunroom under a pile of construction trash. I could not understand where all the insects were coming from until I decided to spend my day cleaning up the trash and found all the rotten food. I have had two houses built during my life and could have built a house in the time it took on our deck and sunroom project. The work was sloppy and he constantly need more and more funds to get his guys to come out and work. One week he refused to come out because I didn't feel comfortable giving him any more money since there was only $5,000 to be paid on this $75K project with a lot more work to be finished. While he was working for us he was sewed by two other customers and his bank account was frozen. We then had to spend even more money to buy materials if we wanted it to be finished. In the end he walked off the job and left us with an unfinished project and trash and construction trash all over the back yard. There was so many nails and sharp shards of metal siding we had to carefully clean up . We hired someone else who had to reinstall the doors that were installed because they were not installed right. We still have leaking into the sunroom we are trying to figure what was done wrong. We are considering taking him to court after having to spend several thousand dollars more to get this project finished.

From the owner: We are a family owned and operated full service coread more