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    Canine Tranquility, LLC

    5.0 (2 reviews)
    Closed • 10:00 am - 7:00 pm

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    13 years ago

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    13 years ago

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    Dogtopia - Grooming

    Dogtopia

    (17 reviews)

    I could write a novel about the way this location treated my dog and me, but what it comes down to…read moreis as follows: 1. These are not dog people 2. They have a hard time staffing, even at the low level of service they do provide - the rotating door of staff makes it so you don't really know what's going on with your pet or if the person you're working with understands how to work with dogs 3. The staff they do have will not always give you updates on the correct dog (long story short, I was on vacation and on the phone with Dogtopia at 1am only to find out my dog was NOT actually in a fight, something they had misreported on) 4. Picking up your dog and asking how they were that day will be met with blank stares and open mouths from the front desk workers, who seem shocked you may want to know if your dog is doing well or not 5. If your dog is not an "easy" dog (high energy, jumps, etc.) then they have no place at Dogtopia, where it's about cramming as many dogs as you can into one room with the lowest amount of effort required. 6. If you ask to view any video tapes of incidents that they claim your dog was a part of, they will tell you to get an attorney. I was also told that I was the only one who had ever asked to view a tape, "everyone else just trusts us" is what the GM said. If you read more reviews on Yelp, you'll see this track record of miscommunication and mistrust is prevalent with management here, no matter how many times they try to dismiss you because you're just not trusting them enough... It wasn't until my dog was dismissed after a year that I really took a step back to look at what the competition in the area offers! There are so many wonderful places that don't treat you and your dog like a dollar sign! It was a blessing that we were forced to expand our horizons, my dog who is high energy is already well loved and attended for at his new daycare. I get daily updates, a report card, and I can tell I'm working with dog people when I drop him off. If you left Dogtopia feeling like your dog is too much, I'm sorry they made you feel that way - there are places that will show your pet the effort they deserve WHILE communicating to you. If you read this far, cheers! *Additional: The lady who bathed my dog was great to him, that is the one bright note from my experience there!*

    At first Dogtopia seemed great, but as time went on, it was ultimately so disappointing. First and…read moreforemost, the workers are NOT dog lovers, not by any stretch of the imagination. Watching the webcam, I will frequently see the 'caregiver' actually push the dogs away from them!! There is absolutely NO interaction with them at all, so the poor dogs just follow the person around the room hoping for at least some petting which unfortunately never happens. In fact, at least one caregiver acts like she's just waiting for her shift to be over. The dogs all have their heads hanging low and look completely and utterly bored. Not surprisingly, the staff frequently go out of view of the camera, doing what I have no clue. On their phones?? The caregivers literally clean up pee and poo and that's it. Furthermore, we had both of our dogs boarded there for several days and after I picked them up, one of them was obviously sick, vomiting all over my house, which he has NEVER done. I called Dogtopia to ask if he was vomiting while he was there, and it was ONLY THEN that they told me he had puked during the night and had to sleep in it. ZERO communication. They NEVER give report cards or even verbally tell me how/what they did all day, even though the website claims they do. I'd be surprised if they even know my dogs' names. And lastly, it's very curious to me that pet owners are not able to post a review on their website. Hmmmm.... is that because they're only recruiting parents who they know ahead of time will give good reviews? No wonder they have a nearly five star rating. Very deceptive. So sad.

    All Creatures Great and Small Veterinary Practice

    All Creatures Great and Small Veterinary Practice

    (114 reviews)

    Dr. Bowes has been taking care off both of my puppies, surgeries and I'm really happy to have her…read moreas our vet. She listened when one of them had digestive issues and truly cares to follow up. Gaby at the front desk is also very kind. I drive from Glen Ellyn to see them and will continue to do so. Highly recommend!

    Brought my bunny with an ear infection to this vet. After aggressively rubbing bunny's ears and…read moretook in back to clean ears, then sent me away with ear drops, as soon as I got home, bunny was off balance, bobbing head up and down and off balance trying to hop. I brought bunny back the next day and this vet took no accountability for potentially be aggressive with bunny ears. First visit charged over $250 and I fought with them to in good faith refund or offer credit for ear drops I was now directed to stop using. This vet is only concerned with over charging. Next day they fought with me at front desk and was refusing to issue my credit for the meds that they agreed to credit because we didn't bring the meds back to them for the credit which is very odd because normally any other vet does not want you to bring Meds back for credit because legally, they cannot take the meds back. They were trying to get me to pay an additional $140 for next day check and we actually had to demand that they give us our bunny back. They were trying to not give us our bunny back because of the fact that they owed us a credit and would not give it to us without the medication in hand. My daughter had to drive all the way back home and then all the way back to give them back the eardrops in order for them to issue my credit and then all of a sudden they added an additional medication onto my bill, charging me over $90 After the credit, when they told me earlier that all I had to owe them for that next day visit was a little over $40. The bottom line is that this veterinary practice took no accountability whatsoever for creating an additional either inner ear, or neurological problem by the aggressive treatment to my bunny ears. I will never go back to this place and I hope that this is a message for those that might be using this vet for exotic pets in particular.

    Canine Tranquility, LLC - petservices - Updated October 2026

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