I was in contact with That Carpet Guy through email only initially. I sent him pictures of my…read moreliving room which needed the carpet stretched. He gave me a quote which I thought was reasonable, we scheduled a date & time and he showed up when he said he would and did the job he said he would for the exact amount he quoted me. He was quick and professional and did good work! Hard to find people who actually show up nowadays and do what they say they will; this guy did!

Had several areas that needed streching and some areas needed tucked to tile. Best ever. Sure…read morecalled the best person for the carpet work. Big plus he is a very nice person.

Comically atrocious customer service. Easily the worst I've ever been treated in recent memory. The…read moremanager, Jeff Green, has spent half a century selling carpet, and the unsavory stories abound in the industry about his character. (I checked in with a couple other shops.) Then again, I suppose carpet salesmen are not always known for their integrity. (Buddy's Carpet Barn, anyone?) Anyway, I'd steer clear.

We have been doing business with Dayton Carpet Liquidators for over 20 years. They have excellent…read moreflooring products at a reasonable price. They have been very helpful in making sure we get the right carpet for our home, and encouraged us to take samples home to that end. The owner, staff and installers are all professionals focused on great customer service.

Beyond great service. Incredible follow up and selection…read more We went with a Hammond creek and chevron style laminate. Turned out excellent. Matt was superb with financing and product knowledge. I'll be back

I ignored the reviews, the low ratings and I went ahead and purchased from these guys and I can't…read moreexpress how deeply I feel that it was one of the most stupid mistakes I've ever made. The abundance of bad ratings make it clear that my experience was not an isolated incident, but rather a pattern here and it ain't pretty. Here are a few examples of how incompetent these clowns are. Guy comes out, measures the area to be carpeted but FORGETS to place an order for one of the rooms. They eventually removed the old carpet, but discovered they didn't have the new carpet so they just left nails sticking out of the ground creating a very dangerous situation. The same doofus, who measured a hallway, got the measurements so wrong it was laughable. Especially when you considered prior to coming out I gave him the measurements I had made to use as a double check for his work. I stressed the importance of getting in the missing carpet ASAP. When they finally get it in they FORGET to call me and tell me it has arrived. So I was waiting for the carpet while it was sitting around in the warehouse. I got tired of waiting for them to call so I checked myself only to discover "Oh yeah, we got that in" So buyer beware, do not purchase from these guys. There's lots of other options available. If you end up buying anyway, you can't say you weren't warned.

Cleaning was able to be scheduled on short notice (called Tuesday and got an appt for Thursday)…read more Technician (Jorge) was very personable and confirmed services before beginning. Estimate provided over the phone did not include the trip fee (fuel and waste) of $30 nor was stain guard offered and priced at that time, though I did opt for that when Jorge presented it and quoted the price ($20/area). Jorge was able to treat all the old stains, and they all seem to be gone now that the carpet is dry. Excellent results and would use them again.

Had all our main floor and upstairs carpets cleaned today by ACM. They showed up on time, handled…read moreeverything and the price was fair. The end result - they did a good job, the carpets look so much better. We waited to do this until it was cold to speed up the drying process. They called to confirm the appointment before showing up. I'd recommend ACM for carpet cleaning.

The only reason they are getting a 4 star review is because of Chuck Thomas!…read more We had a flood inside of our home. Our neighbors hired Rite Rug for their flooring. The initial salesman that we encountered was Chuck Thomas, and he was extremely informative. The neighbors recommended a different salesman, and he showed up in the middle of our conversation and took over. We actually ended up going with the recommendation that Chuck had. We worked with the other salesman for pricing and installation. We special ordered our flooring and knew it would be a couple weeks. I called one week in advance and scheduled for install and was told it would be OK. The day of installation nobody showed up and there was no phone calls. I called the salesman who told me my phone was not accepting phone calls. Said our flooring was not in stock yet and he would call me back with an install date, which never happened. Then blocked my phone number or stopped responding to my two additional text messages that I sent. We went into Rite Rug due to no response and no call back from the salesman, and encountered Chuck Thomas again, who actually took the time to sit down with us, look at our account, and see what the holdup was. He informed us that we were, in fact, already scheduled for install (which we were not informed of by the previous salesman), he reviewed our entire account, submitted our credit that was due to our account due to a difference in square footage coverage, that also was not addressed by the previous salesman. He reviewed the install supplies and added some things that were missing. He then printed everything out for us along with writing down the install date and his initials. The installation crew were absolutely amazing. The floors are beautiful. We highly recommend Rite Rug but even more so we highly, highly recommend Chuck Thomas.

I don't understand how this company is in business. We went to their store because we wanted…read moreflooring. Our salesman gave us samples and prices, came out to measure, and we never heard back. We've called no less than ten times in the last month. We still have no estimate for the project. ​​I've never seen anything like this in my life. If I can't trust you to return a call, how can I trust you with my home? One would think Rite Rug wants to sell flooring, but apparently not. Don't waste your time with this store.

We needed several pet stains to be cleaned in our parents house. We had other people in and no one…read moreelse got the carpets cleaned. Ecozyme used plant enzymes and got everything cleaned!! The price was reasonable and the service was great. We got a 6 week service agreement; if anything these guys clean gets stained and we can't get it out, they will come out and do it free! Call these guys!!

I had a very difficult situation and needed to get carpet installed quickly, I was only in town for…read moreshort period of time and needed help fast. This store went above and beyond to help me and I am so grateful for not only their great service, but their understanding of my situation. I would highly recommend this store!

We had carpet and laminate installed in our home. It was done well and we appreciated the pleasant…read moreexperience with the staff. We've never loved how many options we had to choose from and all the samples we got to test. We've never had any issues with installers or with customer care. They are very detailed in communicating what needs to be done. I've never trusted a flooring company more. 10/10 highly recommend!

I get all my work done here. My guy is Michael he knows all of my homes and is able to pick out the…read moremost perfect selections to choose from to give my home the look that makes others go wow, which is really what we're going for right. Love you Bobs our installer J R is amazing. I guess that's all I have to say about that

This has got to be the noisiest non-rebound bedroom and hall carpet padding and carpet I've ever…read morebought!!! Like walking on packing bubbles!!! Its been several months and its still noisy!!!