I purchased the Groupon for Carpet Cleaning Services (Canadian Tire Home Services) and when I called to set up the date for the service the company advised me to return the Groupon as the deal wasn't as good as the one they offer on their website. I told them that I wanted to use my Groupon so I finally was able to set up the date for the service. Which was an ordeal on it's own.
The day of the appointment, the technician was late. I called the company and they said they would call the technician and call me back. They called me back to let me know he was running behind schedule.
After waiting, 3.5 hours for the technician to arrive, he finally arrives and says that his boss (Nik & Chris) failed to inform him of the appointment. He had to drive from his home in Esquimalt after he had just arrived home from his previous appointment just up the road.
This company has clearly BAD communication and is trying to steer people clear from using the Groupon.
The technician, Steve R, did an amazing job though. At least he was a well communicative and professional man. The other unfortunate part was that his van leaked oil on the nice driveway, so now I am left cleaning up after his vehicle.
Such a disappointment, shouldn't have had to deal with such an unprofessional company. =( read more