BUYER BEWARE - customer service at this store is terrible. I purchased an e-bike from the store and took it home, plugged it in to charge overnight. The battery would not come to a full charge. The owners manual states there is a fault with battery/charging system if it does not come to a full charge within seven hours. This store refused to refund would not allow me to return the bike. My only option is to fix it. I just bought a new bike that is supposed to be working condition when purchased. This is not the first time the customer service at this store has failed. I will no longer be shopping at this store. Additional reviews will be posted on other social media platforms. BUYER BEWARE!! DO NOT MAKE LARGE PURCHASES at the RED DEER SOUTH STORE! read more

I have been to many stores but this experience i had at Canadian Tire North is one of the best. I came there to look for some stuff. There was a lady staff I saw pushing a cart full but she stopped when she saw me and with a smile she asked if I need some help. I showed her my list of some stuff. And to my surprise she know every item where it is located, pointed it to me every aisle number. She slowly pushed her full cart on the side of the aisle and offered to show where the first item is. She even asked if i wanted a shopping cart instead and politely offered to get it for me. What a customer service!!! I was very overwhelmed because i have been in so many stores. There are lots of staffs that i met but this lady is quite an exceptional staff. She helped me with all the items that i need and even pushed the cart to the cash area with all smiles. This lady isa good asset in this store. Before i bid goodbye to her I asked her name. Beautiful name. Lovelita. Exceptional employee. read more

Very bad customer service. Went for REFUND inspite having receipt and product with me. they won't give me refund.

New service manager in the auto department is awesome! very friendly and knowledgeable. All the staff and techs did a great job! Prices were excellent on my oil change and brakes. I will be back for sure!! I recommend them to anyone with confidence. read more

Horrible customer service. I was in their doing some Christmas shopping and was appalled at how security treated 2 young men who were trying to purchase an item. Very disrespectful. You would think they would be happy to make any sale in this economy but the harrassment was so severe the man ended up dropping his purchase and leaving the store. read more

The auto section of this store is an absolute joke, the only thing they know how to do is waste your time and mess up your vehicle.

I have had a couple of interactions with Steve at customer service in the last couple months, once for a online purchase and another for an exchange. Steve was absolutely amazing! Efficient, effective, and excellent customer service skills. I honestly drive across town to always go to the south Red Deer Canadian Tire because of the great customer service I have recieved. read more

There is a reason it's called 'CRAPPY TIRE'. -31 Celsius and they now make you add air to your own tires outside. Freekin' freezing. I was a loyal customer for 50 years Canadian Tire but you couldn't take 5 minutes to help me? Bye bye thousands of dollars worth of goods bought from your store for over 50 years. You DO NOT CARE ABOUT YOUR CUSTOMERS ANYMORE. You have lost me as a loyal customer. If there was a zero rating I'f give you one today CRAPPY TIRE! I AM FREEZING & I AM MAD!!!! read more

Terrible store, disrespectful of customers , staff are poorly or not trained. Go anywhere else you can. I recommend walmart or home depot which are right next door and less expensive for identical products. read more

We will never shop at Canada Tire Again. On December 11, 2022 we purchased a Christmas Tree, A section of lights on that Christmas Tree didn't work. On December 13, 2022 I attempted to return the DEFECTIVE Christmas Tree to Canadian Tire Red Deer South Location. They refused to refund me for the defective tree. The first manager I spoke with was rude and ignorant. The second manger insisted I leave the store. They didn't like my attitude. They failed to accept the fact that they caused the attitude by refusing to provide a refund for a defective item. They failed to see that by being rude and ignorant to me, they caused the attitude. Over the past year I have spent over 10,000 dollars in their store. They will not see a dime from me ever again. I hope the $400 you refused to refund is worth losing a customer for life. read more

Excellent assistance from staff when I've need help. Always been able to assist me when stock is out and fibd stock st other stores for me. Have honoured sales prices for me when I've actually missed a sale too. Thank you, this customer appreciates all you do. Dorothy read more

Terrible customer service, bought a new set of tires from them ( 4 ) had them installed , after a few days noticed one tire kept losing air. Went back to the store to get it fixed ,told me to come back in 2 weeks, to busy. wait what??? You exspect me to park my vehicle for 2 weeks cause they fucked up. Took it to a local tire shop , they looked at it within 45 min and turned out the valve wasn't seated right . Didn't charge anything, that's what i call customer service. Canadian tire is the worst for customer service . Will never go there again. read more

Steve at customer service and the 2 store managers have serious issues when it comes to returns. DO NOT buy paint here if it's wrong colour or caps are mixed up they won't return it. They say it's Canadian tire practice to screw people over. When I asked for a receipt reprint they told me no then kicked me out of the store Stephane the manager told me not to come back even though I've spent thousands a month there don't worry I won't be back and hope the rest of red deer can see how crooked you are. Manager than flips me off as he's physically pushing me out of the store and stepping on my feet. Good for you Stephane I'll be sure to review you anywhere I can! read more

DO NOT GO HERE! Worst mechanic shop I've ever been to. Unfortunately I had no choice but to use Canadian tire even after reading all the terrible reviews and being recommended to stay away. It was a Sunday and everything else was closed and I needed my truck for Monday. I have never waited so long for every step of this process it took over 3 hours for them to even get my truck into the shop even though I had an appointment. I paid for a full diagnostic on my truck and when I got my truck back it had new / more issues then I brought it in with. Absolutely terrible customer service and over all very disappointing service and work done. I will never return to any Canadian tire Mecahnic shop again. I suggest you do do the same. Unless you want to be ignored by all staff. I would give this a zero star rating if possible. read more

April 30 at Canadian Tire South Red Deer. Customer Service, not impressed today, lots of room for improvement. I came in to simply ask if a product was in stock so I could look at it. I waited in the Customer Service line 3 seperate times for this effort, in midst of this I was guided to an aisle to wait for assistance and none came after a 25 minute wait in the aisle. Between 3 waits in line for Customer Service and the 25 min wait in the aisle, I was waiting for help for 1 hour, and I never did get the help I asked for. 1 hour completely wasted, and no one cares. Customer service is not easy, but all of this showed the lack of understanding of Customer service. At end I told all of this to Customer Service, the answer was "thanks", that was their reaction, to a very bad customer service moment. read more

BEWARE! BEWARE! BEWARE! The prices are way higher than they used to be and most of their sales are just a regular price you would find at a store like walmart. Absolutley do not get a credit card from them either! They rope you in with more canadian tire perks but fluctuate your interest and call relentlessly if your even a couple days late for processing!!! Even if you pay a couple times that month they may not count it if not paid int there specific 5 day time period and want more!!!! Then try to say you are late!!!!! Stay away from this as 26 % interest then dropped and jacked again! My bank card stays at a reasonable 12%. Do not make my mistake! read more

While looking for something else I stumbled across the Review Page for Canadian Tie. Wow people, had no idea things could be that bad. I see changes in every retail store across the western provinces, not just Canadian Tire. This country is on the cusp of some big changes, online shopping is taking over the marketplace and while less people are interested in a career in retail, we now have a shortage in the work force. Canadian Tire is evolving, they will change with the times or end up on the chopping block like well, Sears Canada. I have made returns with absolutely no problem. I have used their repair services with no issues whatsoever. For my shopping dollar, I plan to spend in the TRUE NORTH STRONG AND FREE! Thanks for being there for Canadians. read more

Usually had the product I need but I always have a hard time reaching customer service

I have been a dedicated Can Tire shopper for a couple decades, that said I have seen the customer service deteriorate dramatically over the last few years. The last two times I have attended the Red Deer south location there were no cashiers in place, only self check out and customer service(what an oxymoron), and customer service was busy with returns. I would be happy to use the self check out however at this location they do not accept cash. When I returned home I called to share with the management my frustration and disappointment, customer service transferred my call, and wouldn't you know it,...it went to voicemail,..oh the irony of it all. So for the second time in two weeks I put my purchases down and WALKED OUT. Three strikes and you'll be OUT! You will not waste my time any longer, if I can't count on being served in a timely fashion I'll go somewhere else. It's really too bad I couldn't give a lower rating than 1 star out of 5. It must be nice Can Tire to have so many customers that you can operate so irresponsibly. read more

Always looking for a way to rip you off in their service dept. I myself have been ripped off by them doing work that I did not ask for and also a good friend was ripped off by these crooks in similar manor. Also I once bought tires there and one was defective (coming off the bead) and rather than just replacing a 2 week old tire free of charge they charged me over 30 percent the value of the tire for wear that was non existent. read more

I have been going to South Red Deer for years went to July 4th at 1.00pm older lady as cashier very very rude asked to get my points said no to late now and turned her back on me should not be a cashier very RUDE!! read more

For two seasons now, I have bought and stored my winter and summer tires here. Sadly, I was informed last October when I had my winter tires installed, that I could no longer have my tires stored by them. I do not know what king of financial analysis they are using but storing my tires until the next season costs me $40 per season plus the cost of installation of $120 each time, add the potential sale of impulse shopping while I am waiting for my vehicle. So in one customer, they have lost my loyalty but also an assured $300 income. read more

Terrible return policy!! I tried to return a tool. Packaged was never opened. They would not even give me a store credit. I won't be shopping at Canadian Tire anymore. Costco and Walmart will get my money. read more

very poor customer service, i have never see some many workers with bad attitudes. Got told off by a girl at customer service stand because i asked if someone could help in parts. She told me she has been working 14 hours and it no there problem staff dont show up. Cashiers were unhappy and when i went to pick my truck a couple days later in parts. The female mechanic told me off because i questioned a few things she wrote done. Extremely rude, defensive and wouldnt answer all my questions. I know for a fact some repair work requested was not needed as i just had my truck in a Mechanic shop the prior week. All staff seemed very unhappy, stressed and didnt care about my concerns. I have gone to this Canadian tire for a few years now and this is the time i will ever go there. I do not trust they are honest, we were treatly badly by several employees. I have never seen such Bad Customer service. The female mechanic should be fired for handling herself in that manner in front of myself and other customers waiting. WOW. read more