Surprised there isn't a 0 start option to express how I feel about this shit hole business. Ordered a Jacket for a family member for Christmas but ordered it in the wrong size, suprise suprise the size she needed wasnt in stock in store when we went to exchange it. So I went online, found the jacket, ordered it only to have the order be cancelled the next day because they dont keep their inventory online up to date and while it had said it was avaialble it in fact was not. Called the 1-800 number and they said some stores in Ontario had the jacket in the size I wanted. Called those stores, they cant ship it to the store in Red Deer... Called Red Deer and asked if I could order the Jacket from the store in Ontario but they require you to be in store with a credit card to do so... Finally managed to track a jacket down from their website once they got more in stock, ordered it, waited a week got it, went to return the Jacket that was to small and they wont even give an instore gift card unless the receipt is with the Jacket.... Just an overall shit hole business with systems that are far to old and dated. Zero give a shit factor for the customer and the hell Ive endured to try and get the right size jacket. 110% Will never shop at this Bay or any other Bay for that matter for the rest of my existence. Ill take my money elsewhere read more