For those who live in an apartment, this information is for you! My package has been out for delivery since this morning. 7:51am to be exact. I've sat at home waiting for this package. I didn't even shower because I didn't want to miss the delivery attempt. A few hours later I check the tracking. Oh guess what they attempted to deliver my package. WTF?? How could I have missed this package? I've been home all day waiting for it. I called customer service and this is info I got. The customer service person was very helpful. 1. If the post person is behind, they will not attempt to deliver the package. They will just leave a card. LESSON - DO NOT RELY ON TRACKING 2. They do not deliver to your door. They are only required to deliver to where your mail goes. So, if your building has a designated area for mailboxes, the lobby, they are not required to knock on your door and deliver the package to you. It's up to the post persons discretion. 3. If the package is bigger than your mailbox expect to get a card in your mailbox. Why? Refer to number 2 above. LESSON - Canada post is not in the business of delivering packages. So, what have we learned? 1. The tracking information Canada Post updates means ZERO!! 2. Delivery in their vocabulary means, leave a card 3. USE FEDEX, DHL, CARRIER PIGEON! 4. The tracking information means nothing.!! Don't be as foolish as I was waiting for my package which was out for delivery, why?? Say it all together now: BECAUSE THE TRACKING MEANS NOTHING!! There we go. read more

Atmosphere: this is large. Price: for years i have always complained about their prices and how they make it a little difficult on more than one level for online retailers on different angles. Customer Service: it was decent but slow, everyone at the post seems to work slow for what they need to do. : read more

I have had mostly excellent service with Canada Post, with the understandable exception of the recent (remember?) strike action. However, I see discrepancies in Expedited Parcel rates/charges to districts that I would think should have the same rate i.e. Ottawa, usually higher than Montreal. Also, the quoted delivery service from the west coast to the extremes of the eastern region seems overly long i.e. 9 working days (measured from the day after I bring the item to my local postal outlet). That being said, Canada Post's tracking system is 'dynamic' - the ETA can change while the parcel is en route, for better, and in sticky instances, for worse. I usually print out the results for problem shipments so I can keep track - otherwise I can't believe my eyes! On the much-reported issue of notice cards being left in lieu of actual delivery, having done some door-to-door canvassing in my varied careers, I can attest that waiting expectantly for someone to answer their door is extremely time-consuming. I am somewhat sympathetic to the mail carrier and the pressures they are under to hurry through their routine. However, it adds inefficiency to the delivery when I have to retrieve the package from local outlet, (and it's usually not available until the day following); I should have had the parcel handed to me at my door, since I was home at the same time the notice was left. read more

I rarely ever use Canada Post as a parcel carrier, because I often shop, and ship within the US; unfortunately, the odd times when I do need Canada Post. They rarely ever deliver a satisfying customer service experience. I placed an order on Sunday, Oct 5th for an urgent delivery. The sender shipped it out on Oct 6th, and on the Canada Post website, the expected delivery date was for Oct 7th, 2014 (but they've changed it to Oct 8th). Like I've said, I do 99.9% of my shopping in the US, so I deal with USPS ALOT. USPS has good customer service, they always deliver on time, if it doesn't get to you on your EXPECTED DELIVERY DATE, they will arrive even sooner. They are rarely ever delayed, unless it's a sudden emergency or during the holiday season. That's reasonable and it's to be expected. The sender is from Richmond BC, it's literally a 25 minute drive from MY RESIDENCE to my sender, and now IT TAKES THREE BUSINESS DAYS (originally TWO) for me to receive my parcel when it's for EXPEDITED DELIVERY. For god sake, THIS IS A LOCAL DELIVERY and it TAKES Canada POST 3 BUSINESS DAYS to get to my home (mind you, my parcel hasn't been officially delivered yet, it might get postpone again). In the US, it would've been THE SAME BUSINESS DAY or NEXT DAY with GUARANTEED delivery for a LOCAL delivery (within the same city). Only in Canada where we need to put up with this mediocrity. It's not like Canada Post's shipping rates are reasonable either, it cost 200% more to ship here in Vancouver to the same oversea destination than I do if I drove 35 minutes to Point Roberts. This is one of the reasons why I don't care about supporting local, because if your business isn't competitive, my money will go elsewhere. I will always prefer to drive down to PR, fill up gas (on average 30 cents/L cheaper), and pick up my parcels and come back then to deal with Canada Post. read more

Canada Post - Post Offices Near Me - Richmond, British Columbia

Explain to me how something gets "lost in transit" from Richmond to Coquitlam. That is barely an hour travel time. Now I can't get a refund until the Amazon package is returned. This is now the 3rd. package of mine you have lost. Unfortunately Amazon doesn't give me a choice on how I would like it shipped. This item was suppose to be a one day Prime delivery. If your staff can't do their jobs properly, go flip burgers read more

GARBAGE SERVICE. My package has been sitting at the Mississauga warehouse for 3 weeks now. Absolutely ridiculous.

whats happening with canada post these days ive been waiting for almost a month for small package from ontario very bad service plus the mail has been delivered later and later in the evening terrible read more