They sold us a 2000$ monitor with a scratch on the screen and refused a refund 1 day after the monitor was bought. go f*** yourself Max

In July 2024 I bought new parts to build my new pc, one of the parts was 4090 and the guy who was dealing with me told me multiple times to buy the warranty bz these GPUs have issues. I said no multiple times then he said "that I can return it at any time if it's about 30 days before the warranty expires. Because if you didn't use it then it's returnable." I said no, but Again he insisted when I was about to check out and pay for my parts. I gave in because he assure me that I can return the GPU Warranty. Now, I don't need the warranty just as I didn't need it before and called the store to return the warranty. The head manager was very rude, didn't allow me to speak, he was talking over me, stopping me as I was trying to explain my situation. Then he said " all customers tell me the same excuse" I told him to please be respectful and let me speak and. It trow me in the same bucket with all the other customers. He didn't seem to care and got rid of me very fast. I went later on that day to the store and I spoke with an older gentleman he said he is a lower the store manager and he heard my issue and can't help me ether same as before he tried to get rid of me quite fast and told me to contact customer service. As we were speaking the manager that I spoke on the phone he walked in after having a smoke and I felt like puking bz of the way he smelled so bad like very cheap cigarettes. He then got worked out like on the phone and they both told me again that I am doing the same thing all customers do when they want their warranty returned. I explained that this is a special case bz I didn't want the warranty in the first place and his worker lied to me in outset to make a bigger sale. In the end they kicked me out and I said that if they can't help me I will reach with my lawyer. At that point they said to get out or they will calm the cops on me and that they can't speak with me anymore. As a customer that spent 6k I am disappointed in the customer service that I had received today and when i bought the parts as I was lied to. Their customer service is closed on weekends and no one can call be reached just in the week time when I work; and I am not able to call them while at work. Again if I could give 0 stars I would, worst experience ever, a Custumer supposed to be right as per their saying in training. But they never put that in practice. read more

I can't report on the full Canada Computers experience, because even on the day the Niagara Region entered stage 3 of exiting the lockdown, a staff member meets you at the door, asks you what you're looking for, and brings it out to you. Still, after trying to find five identical hard drives for a RAID application at three different places and coming away disappointed, I was very pleasantly surprised to get an "Oh, sure. Here you go." response. I can't promise to be back often, given how far St. Catharines is outside my usual stomping ground, but at least now I know where to turn when I'm getting glazed looks from the clerks at places that are closer. read more

I would avoid shopping here. I recently purchased parts for a PC, and paid the $50 fee to have Canada Computers assemble them for me. They ended up installing the wrong motherboard, and I ended up having to spend more money to correct it. The motherboard they installed did not have onboard WiFi. In order to "fix" the problem, they offered to install an WiFi card (at my expense). When I took the PC in to have the card installed, the tech installed it incorrectly. I eventually had to open up the PC case and fix it myself. After spending $2000 on a PC, An extra $50 for the Wifi Card, and $50 parts assembly... - I received the wrong motherboard. - I had to install an extra card in my PC that I didn't want. - I had to make an extra trip to the store to have the card installed. - The store installed my WiFi card incorrectly - I had to finish the installation myself - I received no software supports (I had to do the Windows/driver install myself) - I was basically forced to void my warranty (by opening the case) - I had to spend more money to fix the problem I asked both the store, and head office, if they had any plans to make this situation better, but they have stopped responding to my emails. I wanted to share my story with you, in order to help inform your purchasing decisions. I would avoid Canada Computers, especially if you are planning to have a PC assembled for you. read more

I bought a headset at this location and the left earphone stopped working days after purchase after failing sort of off and on. At the time of purchase I was informed that they would not take the headphones back just because I wasn't happy with them for sanitary reasons which seems reasonable, but I'm not sure how standard this practice is so just be aware. I went to the store to try to return the headphones and they plugged them in to a computer at the store and they seemed to work fine. They refused to exchange the headphones for another pair and sent me home. I returned home and tried the headphones again and they still do not work. I tried the headphones on a separate computer, a brand new laptop also purchased at Canada Computers and the left earphone still doesnt work. Canada Computers is not a "the customer is always right" kind of business, they are the kind of business that will screw you over if it can save them 100 dollars. Canada Computers believes that I am either stupid or lying to them and now I am stuck with a 115 dollar piece of E-Waste. read more

This is a decent Canada Computers. It isn't nearly as busy as some of the other ones I've been to. Those are like zoos. This one is much tamer and quieter. Staff are readily available and generally try to be helpful. Prices are always pretty good at Canada Computer stores compared to anywhere else you'd shop. read more

Not satisfied at all with their customer service. Bought an ASUS ZenPad C7.0 tablet as a gift for Christmas and the touch screen just stopped working. They refused to replace it, while it was still under the 1 year warranty, because it was past the 30days they offer at the store. Bought it on Dec 2, 2015 - gift on Dec 25th... About 2 weeks of use... Next time I will just go to BestBuy and spend the extra couple bucks.. At least they will look after you in a situation like this. ASUS also wants to charge me to send it back under warranty. I guess I just got a bad deal all around. :( read more

Just purchased a computer, monitor and laptop, spend a lot of money. The monitor came with a old style connection that did not even fit the monitor, went back to get the proper cord and they refused to give me the proper connection, they had the nerve to charge me extract. So lesson learnt, never again. I still need additional service, but over $20 you have lost my business for ever, plus now I will tell others. Was it worth it? If I could give minus stars I would read more